87 results for Sales Support in New York, NY

Customer Support Specialist We are seeking a Customer Support Specialist to join our team in Stamford, Connecticut. This role is in the Manufacturing industry and offers a contract to permanent employment opportunity. As a Customer Support Specialist, you will be responsible for sales support, customer support, logistics support, field service support, and some inside sales work. Responsibilities: • Assist customers with their inquiries in a timely manner, ensuring customer satisfaction • Maintain accurate customer records in the CRM database, including current contact information and scope of opportunity • Reach out to customers to obtain updated contact information and stay ahead of turnover • Follow up proactively with existing customers to provide ongoing support and identify new sales opportunities • Coordinate with Technical Customer Support personnel for field service coordination & billing • Process orders and provide lead times & status updates for those orders • Assist the sales team with any required support while they are traveling • Keep track of machine trials and custom payment plans • Complete vendor setups and maintain an organized office • Handle inbound customer inquiries efficiently and quickly.

Customer Service OverviewWe are seeking adaptable and dedicated Contract Customer Service professionals to provide exceptional support and enhance customer experiences. The Customer Service role is ideal for individuals who excel in communication, problem-solving, and relationship-building. Contract opportunities allow professionals to expand their skills and expertise while supporting businesses in delivering top-tier service across diverse industries.Primary ResponsibilitiesDay-to-day tasks will vary depending on the company and industry but typically include:<ol><li>Customer Support and Relations</li></ol><ul><li>Serve as the first point of contact for customers via phone, email, chat, or in person, providing timely and accurate assistance</li><li>Address inquiries, concerns, and complaints with professionalism, ensuring customer satisfaction and resolution.</li></ul><ol><li>Order and Account Management</li></ol><ul><li>Process orders, returns, and exchanges while maintaining accurate records in CRM systems.</li><li>Assist customers with managing their accounts, updating information, and understanding company policies and procedures.</li></ul><ol><li>Problem-Solving</li></ol><ul><li>Identify customer issues and implement effective solutions while adhering to company guidelines.</li><li>Escalate complex problems to the appropriate teams or supervisors when necessary</li></ul><ol><li>Collaboration and Team Support</li></ol><ul><li>Work closely with internal teams, including sales, marketing, and operations, to resolve customer concerns efficiently.</li><li>Contribute to team goals and metrics by meeting performance and satisfaction benchmarks.</li></ul><ol><li>Documentation and Reporting</li></ol><ul><li>Maintain complete and accurate records of customer interactions, inquiries, and resolutions in internal systems.</li><li>Provide feedback to supervisors and management to improve customer processes and experiences.</li></ul><ol><li>Product and Service Expertise</li></ol><ul><li>Develop an in-depth understanding of the company's offerings and confidently explain features, benefits, and solutions to customers.</li><li>Stay updated on changes to products, policies, or procedures to ensure accurate communication.</li></ul>

Support Manager We are offering an exciting opportunity for a Support Manager in the heart of New York. This role is centered within a dynamic industry and requires a detail-oriented individual who will be managing client accounts, coordinating team efforts, and ensuring efficient ticket management. The ideal candidate will also play a key role in hiring, onboarding, and development processes, as well as technology management within the company. Key Responsibilities: • Ensuring the satisfaction of key clients through proactive management and identifying opportunities for growth. • Collaborating with the team to prepare projects and proposals in response to significant changes in a client's technology stack. • Responsible for effectively resolving client concerns and escalations stemming from service tickets. • Analyzing ticket reports to identify patterns and areas of focus for improving efficiency and discovering sales opportunities. • Coordinating with colleagues to provide client support, ensuring tickets are handled properly and responses are within contractual SLA requirements. • Identifying root causes of issues, conducting proactive work to reduce recurring tickets and improve overall service. • Managing team efforts in regards to any substantive changes required in client workflow processes to maintain company standards. • Participating in the hiring and onboarding process, facilitating monthly development meetings with direct reports, and identifying development opportunities for team members. • Working closely with the Security and Technology teams to configure, install and maintain clients’ front-end and back-end infrastructure systems, including servers, networks, cloud systems, security systems and workstations. • Identifying opportunities for the improvement of internal tools and services in consultation with the Director of Support. • Empowering team members to develop comprehensive knowledge of their clients, including technical profiles, personalities, and workflow requirements.

Planner/Scheduler 5_Non-Cleared We are offering a long term contract employment opportunity for a Planner/Scheduler (SIOP Planner) in our BOHEMIA, New York office. As a Planner/Scheduler, you will be a key player in our operational process, with a strong focus on scheduling, planning, and materials handling. This role demands a high level of analytical skills, proficiency in Microsoft Office tools, as well as a strong understanding of sales forecasting and customer service. Responsibilities: - Scheduling management qualitative and quantitative monitoring of production dates- Planning scheduling and maintenance of a sales plan and supporting production orders- Develop workorders based on start dates and maintain valid due dates through its closure.- Develop Can-Build build analysis.- Analyzes pre-order entry requests for material and labor availably in support of customer requirements.- Monitor customer requirements and develop a level loaded MPS- Maintain and utilize standard tools to manage short and long term SIOP Capacity profiles.- Maintain optimized Inventory levels aimed to maximize customer service levels while increasing inventory turns.- Leads multi disciplined Production Meetings. Will communicate with various levels within the organization.- Develops weekly and monthly sales estimates for assigned product line.- Responsible for managing the Item Master IM Planning Parameters supporting different replenishment strategies.- Shortage Management responsibilities - Proactive identification prioritization and tracking.- Works with New Product Introduction NPI developing preliminary planning bills of materials coordinates prototype builds and contributes to production readiness activities.

Product Strategy & Development Director We are on the lookout for an experienced Product Strategy & Development Director to join our team in the health insurance industry, based in Parsippany, New Jersey. As a Product Strategy & Development Director, you will be expected to coordinate and manage various tasks associated with product development, management, strategy, and operations. You will collaborate with cross-functional teams to ensure optimal product delivery and maintain compliance with federal health care reform for public exchanges. Responsibilities: • Coordinate and oversee product development initiatives, ensuring projects are delivered within the stipulated timeframe and budget • Collaborate effectively with enterprise-wide teams for product development projects, including representatives from Marketing, Sales, Provider Relations, Legal, Actuarial/Underwriting, Operations, Compliance, and Information Services • Conduct comprehensive research on market, product, economic, and competitor data using public sources and relationships • Assist in managing day-to-day contact with external product delivery partners and vendors for issue resolution, RFPs, and communication pieces • Support sales and proposal processes, generate provider network comparisons, and manage annual ACA recertification • Organize and analyze contract information and data for product specifications • Maintain regular contact with federal and state agencies managing public exchanges • Support go-to-market activities and product releases, and ensure compliance with federal health care reform for public exchanges • Assist in the preparation of documentation and reports for new and existing products, and support the preparation of product informational and training presentations • Stay updated on industry and product trends.

Customer Service Representative We are seeking a Customer Service Representative for a contract opportunity in White Plains, NY. The Customer Service Representative will act as the primary point of contact for customers, addressing inquiries, resolving issues, and delivering an outstanding customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset to support retention and satisfaction. Responsibilities:<ul><li>Respond to Customer Inquiries: Provide timely and accurate responses to inquiries via phone, email, or chat </li><li>Resolve Complaints: Address customer concerns, identify solutions, and ensure problems are resolved promptly while maintaining a pleasant demeanor </li><li>Document Interactions: Record customer interactions, issues, and resolutions in the company’s CRM or database</li><li>Provide Product or Service Information: Assist customers with understanding products, services, and programs, guiding them to make informed decisions.</li><li>Process Orders and Transactions: Handle sales order, returns, exchanges, and refunds efficiently while maintaining attention to detail.</li><li>Follow Up with Customers: Ensure customer satisfaction by conducting follow-ups on complaints, concerns, or open issues.</li></ul>

Brand Manager We are offering an exciting opportunity for a Brand Manager in the Consumer Products industry. Located in Mahwah, New Jersey, this role involves driving the success of our brands by developing and executing comprehensive marketing strategies. As a Brand Manager, you will collaborate with various teams and leverage existing networks and partnerships to enhance brand visibility and engagement. Responsibilities • Collaborate with Product Managers to formulate and implement complete Go-To-Market plans for each product. • Enhance brand visibility and engagement through managing advertising, PR, social media, and influencers. • Ensure brand consistency and optimize product presentation by overseeing e-commerce listings. • Develop a cohesive brand identity through our websites, strategic partnerships, campaigns, and experiential marketing. • Support sales/retail placement by coordinating with the sales team to maintain consistent brand messaging and materials at the point of sale. • Maximize brand exposure and reach new audiences by implementing innovative promotional campaigns. • Expand brand reach and foster authentic connections with the target audience by collaborating with influencers, ambassadors, and partners. • Maintain a consistent and cohesive brand identity across all channels by ensuring seamless execution of campaigns.

Business Operations Manager We are seeking a Business Operations Manager to join our team in New York, New York. This role will encompass a variety of responsibilities, with a focus on supporting the business development team, managing day-to-day operations, and facilitating our go-to-market strategy. Responsibilities: • Managing the CRM to ensure data accuracy and using insights to improve sales efficiency. • Coordinating high-value meetings with prospects and partners. • Providing operational support to enhance the efficiency of our revenue-generating efforts. • Developing and maintaining sales collateral, presentations, and other materials to aid business development. • Researching and analyzing new market segments to identify and prioritize opportunities. • Representing the team at trade shows and industry events. • Supporting the creation of materials for fundraising and board presentations. • Ensuring sales and business development efforts are well-coordinated and effective. • Booking and organizing meetings, managing multiple workstreams simultaneously.

Revenue Accountant Responsibilities: • Assist in the development of new or modified commercial offerings and commission plans.• Ensure adherence to all financial and accounting regulations along with internal policies and procedures.• Collaborate with US commercial teams to guarantee accurate revenue recognition for all customer orders, including invoicing.• Take responsibility for the calculation and recording of monthly US sales commissions.• Provide support in monthly budget to actual variance analysis for revenue, operating expenses, and capital expenses.• Support the quarterly review and annual audit conducted by the external auditing firm.• Manage all sales and use tax, franchise tax, and other tax-related filings with each applicable US jurisdiction.

Analyst, Sales Operations - Individual Contributor We are offering a long-term contract employment opportunity for a sales analyst in New Jersey. This role will be primarily focused on engaging with field sales leadership to establish incentive compensation plans and territory structures that promote growth and align with strategic sales objectives. Although on-site work is preferred, remote work can be considered for the right candidate. Responsibilities:• Engage in key business partnerships to develop incentive compensation plans• Establish and maintain territory structures that drive growth• Support strategic sales objectives through effective planning processes• Utilize Sales, Reporting, Planning, and Design skills to enhance operations• Apply Leadership Skills and financial acumen to business models• Conduct ad hoc financial and metric reporting for accurate projection• Be involved in component selection and validation plans for bonus program• Manage P & L calculations, accruals, and commissions effectively• Leverage knowledge of field sales, worker's compensation, and multi-channel operations• Utilize Salesforce Platform and NIS for efficient sales management.

Customer Success Manager We are in search of a Customer Success Manager to be part of our team, based in New York. You'll be expected to ensure our customers fully benefit from our product, which in turn leads to strong adoption, satisfaction, and long-term retention. This role will involve direct partnerships with customer leadership, identifying opportunities for expansion, and maintaining strong relationships to prevent customer churn. Responsibilities: • Engage in strategic partnerships with customer leadership, aligning our solutions with their business objectives. • Drive customer success by ensuring maximum value is derived from our product, leading to strong adoption and long-term retention. • Identify growth and expansion opportunities by understanding customer needs and aligning them with our offerings. • Actively engage customers to drive renewals and mitigate churn by maintaining strong relationships. • Build and maintain relationships with key decision-makers and executives to strengthen long-term partnerships. • Act as a customer advocate within the company, collaborating cross-functionally with sales, product, and support teams to ensure a seamless experience. • Monitor customer usage data, feedback, and market trends to drive strategic initiatives that enhance customer success. • Utilize your skills in key account management, product management, and stakeholder engagement to influence decision-makers and drive strategic initiatives within customer organizations.

Customer Care Associate Job Title: Customer Care AssociateJob Summary: The Customer Care Associate (CCA) is responsible for delivering exceptional customer experiences by addressing inquiries, resolving issues, and ensuring customer satisfaction. As the frontline representative of the organization, the CCA provides accurate information, demonstrates professionalism, and fosters customer loyalty through effective communication and problem-solving. This role requires strong interpersonal skills, a customer-centric approach, and a commitment to continuous improvement.Key Responsibilities:<ul><li>Deliver high-quality service aligned with company goals to enhance customer satisfaction and loyalty.</li><li>Identify trends and share feedback to improve service delivery and processes.</li><li>Build strong relationships with customers by understanding their needs and delivering tailored solutions.</li><li>Collaborate with Team Leaders and peers to resolve complex issues and enhance the customer experience.</li><li>Adhere to established workflows, scripts, and guidelines to ensure compliance and service consistency.</li><li>Maintain accurate and detailed records of customer interactions in CRM systems.</li><li>Consistently meet or exceed key performance indicators (KPIs), including response time, resolution time, and customer satisfaction.</li><li>Support peers and contribute to a positive team environment by sharing knowledge and best practices.</li><li>Engage in self-development through training, feedback, and coaching to enhance personal performance.</li></ul>

Property Sr. Controller Our client is a leader in the industrial real estate sector, managing a growing portfolio of properties with precision and excellence. We're seeking a highly skilled Senior Property Controller to lead the Property Accounting Group, shaping its growth and driving financial excellence across their asset portfolio. As the Senior Controller, you will play a pivotal role in overseeing the financial management of their properties. This position is perfect for a seasoned property accounting professional, ideally with a background in public accounting and experience in large commercial or industrial real estate firms. You will lead a dedicated team, manage the financial lifecycle of assets, and establish policies and procedures to ensure operational excellence as we expand. Key Responsibilities<ul><li>Yardi Administration: Oversee the Yardi platform, including entity creation, workflow maintenance, and ensuring system efficiency.</li><li>Team Leadership: Manage a team of 5, fostering a culture of collaboration and growth.</li><li>Month-End Close: Establish and oversee a robust month-end close process, including bank reconciliations, accruals, and supporting balance sheet accounts. Investigate and resolve account activity discrepancies.</li><li>Reporting: Compile comprehensive monthly reporting packages and other required reports.</li><li>Transaction Oversight: Assist in recording property-related transactions, including acquisitions, sales, and refinancing.</li><li>Due Diligence: Support due diligence efforts for acquisitions, dispositions, and other strategic projects.</li><li>Process Improvement: Lead initiatives to enhance internal controls and operational efficiencies, supporting the company's growth strategy.</li><li>Budgeting & Forecasting: Assist with annual budgets, CAM reconciliations, and financial forecasting.</li><li>Collaboration: Partner with the fund accounting team to address and resolve consolidation issues.</li></ul>Why Join The Team?<ul><li>Be part of a fast-growing company at the forefront of the industrial real estate sector.</li><li>Lead and develop a high-performing team in a dynamic and collaborative environment.</li><li>Contribute to exciting projects and initiatives that directly impact our growth and success.</li></ul> If you’re a motivated accounting professional with a passion for real estate and a desire to lead, apply today!

Corporate Tax Staff Accountant We are seeking a Corporate Tax Staff Accountant to join our consultancy team located in Rutherford, New Jersey. As a Corporate Tax Staff Accountant, you will be responsible for tasks such as processing customer credit applications, maintaining accurate customer credit records, and resolving customer inquiries. You will also monitor customer accounts and ensure appropriate action is taken when necessary. We offer a contract to permanent employment opportunity. Responsibilities • Effectively utilize Accounting Software Systems for customer credit applications • Handle customer inquiries related to ADP - Financial Services • Maintain and manage customer credit records using BlackLine • Accurately process customer credit applications using CCH Sales Tax • Oversee customer accounts and execute appropriate action using Concur • Carry out various Accounting Functions as part of the role • Efficiently manage Accounts Payable (AP) • Execute Accrual Accounting tasks • Conduct Auditing processes as required • Manage Balance Sheet Account

Tax Manager We are seeking a Tax Manager to join our client's team in the Lawrenceville, New Jersey area. The Tax Manager will be responsible for preparing tax provisions, maintaining and developing our financial systems, and ensuring compliance with national and international tax laws. Responsibilities: • Prepare and handle tax provisions from scratch • Use accounting software systems to maintain accurate financial records • Provide expertise in national/multi-state tax regulations • Conduct internal audits to ensure compliance with tax laws • Utilize Accounting Functions, CCH ProSystem Fx, and CCH Sales Tax for financial management • Develop and manage the Annual Income Tax Provision • Assist in Entity Formation for various business ventures • Ensure compliance with IFRS and other international tax laws • Use ADP - Financial Services and CaseWare for financial services and auditing • Work with the team to improve and maintain financial systems.

Sr. Financial Analyst The Senior Analyst – Corporate Finance will be at the center of our financial planning and analysis efforts, providing strategic insights across multiple business functions including HR, Sales, Marketing, and Supply Chain. This is a true generalist role where you’ll be challenged and rewarded as you strengthen your expertise across the business. In this high-impact role, you’ll lead and execute financial analysis to support key business decisions. Your responsibilities will include:· Support management of financial planning, results reporting and decision support activities together with the implementation of systems, tools, controls and processes required to effectively govern budgets with an emphasis on marketing and SG& A.· Partner functionally to 1) facilitate clear understanding of P& L drivers for actual results and forecasted expectations, 2) identify risks and opportunities, 3) demonstrate active participation and 4) provide timely and accurate evaluation of business proposals.· Support the coordination and data population of budget and forecast submissions into Oracle EPM system.· Provide financial support including, but not limited to; variance and scenario analysis, model proforma P& Ls/ROI/ROAS in support of new product evaluation, pricing analysis, and other strategic/tactical initiatives.· Establish working knowledge of competitive and market factors that influence the companies brands and related segments, including category trends, key competitors, market shares, economic and retail dynamics. We’re seeking a motivated professional who thrives in a lean, fast-paced environment and takes a proactive, hands-on approach to problem-solving. If any of the following describes you, we’d love to hear from you:· You’re a self-starter who can roll up your sleeves and take ownership of tasks.· You thrive in a collaborative but agile setting where multi-tasking and adaptability are key.· You enjoy breaking down complex problems into actionable solutions while contributing to diverse business functions.

Accounts Receivable Clerk Accounts Receivable Specialist – Join Our Finance Team!We are looking for a detail-oriented, highly organized Accounts Receivable Specialist to manage and streamline our client’s receivables. In this role, you will ensure timely and accurate collection of payments, while working closely with various teams to resolve billing issues. Key Responsibilities:<ul><li>Maintain and manage accounts receivable ledger.</li><li>Follow up on overdue accounts, sending reminders and making collection calls.</li><li>Reconcile transactions and resolve discrepancies.</li><li>Prepare and submit aging reports to management.</li><li>Collaborate with sales and customer service to address billing issues.</li><li>Support month-end and year-end closing.</li><li>Ensure compliance with company policies and legal standards.</li></ul>

Sales Assistant We are offering a long-term contract employment opportunity in the Elizabeth, NJ area, for the role of a Sales Assistant. This role is based 100% onsite and is pivotal to our operations in the real estate sector. Responsibilities:• Facilitate property tours for prospective tenants, emphasizing the unique features and advantages of our properties.• Assist prospective tenants during the leasing process, aiding in application completion and lease agreement understanding, ensuring all paperwork adheres to compliance standards.• Build and sustain positive relationships with both current and potential tenants through prompt attention and resolution of inquiries and concerns.• Utilize various advertising channels to promote available properties, ensuring listings are accurate and appealing to attract potential tenants.• Handle administrative duties including managing correspondences, maintaining detailed records of property availability, monitoring lease expiration dates, and supporting daily office functions.• Collaborate effectively with property managers, maintenance staff, and other team members to manage property availability, tenant move-ins, and lease renewals.• Maintain up-to-date knowledge of local, state, and federal leasing regulations to ensure all lease agreements are in compliance with applicable laws.• Utilize skills in 'ADP - Financial Services', 'Concur', 'CRM', 'Crystal Reports', 'Data Processing', 'About Time', 'Answering Inbound Calls', 'Buying Processes', 'Cash Activity', 'Cash Handling', 'Yardi' to enhance job performance and customer service.

Sr. Software Engineer The Software Engineer plays a key role in the modernization of the online and backend platforms using .NET technologies. The Software Engineer will work with the engineering team to build and enhance a suite of applications supporting agent sales and will contribute to software design and architecture using agile practices. An engineer in this role will take initiative to constantly look for ways to improve systems, will deliver quality solutions, efficiently, and with less reliance on peers. Duties/Responsibilities:• Serve as a senior software engineer for software development projects of moderate to high complexity• Develop technical specifications and architecture• Participate in code reviews and provide feedback to other developers.• Strong problem-solving and analytical skills.• Excellent collaboration, communication and writing skills.• Knowledge of software design patterns and programming best practices• Understanding of architectural paradigms and ability to choose the architectural style based on the requirement of the project and business needs• Understand non-functional aspects of evolutionary software architecture e.g., Security, Reliability, Scalability, Performance, Availability, etc.• Understand functional requirements and interact with other cross-functional teams to architect, design, develop, test, and deploy features• Assist with solution estimation and establishing standards• Stay informed of industry trends and technologies• Participate in the process of mentoring junior engineers Required Skills/Abilities:• Bachelor’s degree in Computer Science or related field• 5+ years of hands-on software development experience• Solid understanding of object-oriented programming and design patterns.• Proficient in C# and .NET framework.• Experience with database technologies (e.g., SQL Server)• Experience with front-end technologies (Blazor, Webforms, JavaScript)• Experience with modern DevOps toolchains & build pipelines Preferred Skills/Abilities:• Experience with AWS Cloud Services• Experience with Git Repositories and Source Control• Knowledge of Agile Scrum and Sprint Methodologies• Familiarity with Jira and Confluence

Staff Accountant We are seeking a detail-oriented Staff Accountant to join our team in the Wholesale Distribution - Dur Goods industry. As a Staff Accountant, your primary responsibility is to execute daily financial transactions, assist with accounts payable and receivable, and support month-end closing processes. This role plays a crucial part in ensuring the accuracy of financial records and compliance with internal and external standards. It provides a permanent employment opportunity. Responsibilities: • Assisting with the management of daily financial transactions • Processing vendor invoices and assisting with customer invoicing and collections • Performing daily bank and credit card reconciliations • Recording customer payments, vendor invoices, and journal entries and posting them to the ERP system • Assisting with the preparation of schedules and reconciliations for accounts receivable, accounts payable, and general ledger accounts • Handling standard accruals and reclassifications • Maintaining the fixed asset register, including depreciation postings • Reconciling payroll entries and reviewing employee expense reports • Supporting inventory adjustments and contributing to periodic inventory counts • Familiarity with sales tax reporting, including preparing and submitting filings, as well as gathering data for tax audits • Focusing on process improvements and troubleshooting ERP system issues • Maintaining organized financial documentation and supporting audit preparation.

Controller Controller About the Company Our client is a premier hospitality group known for delivering high-end dining experiences across multiple locations in the U.S. and internationally. With a strong reputation for quality and authenticity, they operate a collection of upscale restaurants that blend tradition with modern culinary innovation. As they continue to expand, they are seeking a Controller to lead their accounting and finance functions, ensuring financial integrity and operational excellence. Position Overview Reporting to the Chief Financial Officer, the Controller will oversee the company’s accounting operations, financial reporting, and internal controls. This role requires a strategic and detail-oriented detail oriented with a strong background in GAAP accounting and experience managing financial processes in a fast-paced, multi-unit environment. The ideal candidate will play a key role in scaling accounting systems and driving process improvements while leading a high-performing accounting team. This is an exciting opportunity for a experienced finance detail oriented to take on a leadership role within a dynamic and growing organization. If interested, please email carly.suchoff@roberthalf with the subject line "Controller". Key Responsibilities Oversee and manage the preparation of monthly, quarterly, and year-end financial statements, ensuring accuracy and compliance with GAAP. Lead and coordinate external audits, ensuring seamless communication and compliance with reporting standards. Direct financial operations, including payroll, accounts payable, accounts receivable, inventory accounting, and equity administration. Establish, refine, and enforce accounting policies, procedures, and internal controls to support operational efficiency and financial accuracy. Ensure timely and accurate tax filings, including sales tax and other relevant regulatory requirements. Develop processes to effectively forecast, track, and manage cash flow. Provide financial analysis and reporting to key stakeholders, offering insights that drive strategic decision-making. Partner with internal teams to enhance internal control processes, ensuring compliance with industry best practices and regulatory requirements. Identify and resolve accounting and process issues, working closely with auditors and internal teams. Ensure the accuracy and efficiency of all financial transactions, treasury functions, and tax-related provisions. Manage and mentor a team of accounting professionals, as well as outsourced bookkeeping services. Lead the implementation of accounting systems and process improvements to support scalability and growth.

Customer Liaison We are offering an exciting opportunity for a Customer Service Representative in the retail industry, based in New York. You will be serving as a primary point of contact for our customers, addressing their needs and ensuring their satisfaction. Your role will involve handling high volume calls with customers, inquiries, processing orders, and maintaining strong relationships with our sales team. People with call center experience, strong communication skills, and wholesale/e-commerce experience are encouraged to apply! Responsibilities:• Address customer inquiries and resolve any issues they may be facing• Act as a point of communication between the customers and the sales team, providing necessary support and information• Handle a significant volume of phone calls, ensuring quality and maintaining excellent communication etiquette• Use various systems to process orders and track shipments• Maintain a high level of knowledge about our brand and products to provide accurate information to customers and sales reps• Troubleshoot system problems and assist with other miscellaneous projects as needed• Process customer payments and provide account information as required• Collaborate with team members and counterparts to document and resolve issues• Use Microsoft Office Suites to perform tasks effectively• Maintain accurate records and ensure data entry is up to date.

Account Manager We are offering an exciting opportunity for an Account Manager to join our client's team in the Princeton, New Jersey area. As an Account Manager, you will oversee client accounts, ensuring customer satisfaction, and driving business growth. This position is crucial for maintaining long-term relationships with clients and identifying opportunities for additional sales or services. Responsibilities: • Oversee client accounts to ensure high levels of customer satisfaction.• Identify opportunities for additional sales or services to drive business growth.• Maintain strong customer service skills to build long-term relationships with clients.• Proactively manage client accounts to anticipate and meet client needs.• Utilize your skills in Account Management to enhance client relations and business growth.

Customer Service Representative OverviewWe are seeking adaptable and dedicated Contract Customer Service professionals to provide exceptional support and enhance customer experiences. The Customer Service role is ideal for individuals who excel in communication, problem-solving, and relationship-building. Contract opportunities allow professionals to expand their skills and expertise while supporting businesses in delivering top-tier service across diverse industries.Primary ResponsibilitiesDay-to-day tasks will vary depending on the company and industry but typically include:<ol><li>Customer Support and Relations</li></ol><ul><li>Serve as the first point of contact for customers via phone, email, chat, or in person, providing timely and accurate assistance </li><li>Address inquiries, concerns, and complaints with professionalism, ensuring customer satisfaction and resolution.</li></ul><ol><li>Order and Account Management</li></ol><ul><li>Process orders, returns, and exchanges while maintaining accurate records in CRM systems.</li><li>Assist customers with managing their accounts, updating information, and understanding company policies and procedures.</li></ul><ol><li>Problem-Solving</li></ol><ul><li>Identify customer issues and implement effective solutions while adhering to company guidelines.</li><li>Escalate complex problems to the appropriate teams or supervisors when necessary </li></ul><ol><li>Collaboration and Team Support</li></ol><ul><li>Work closely with internal teams, including sales, marketing, and operations, to resolve customer concerns efficiently.</li><li>Contribute to team goals and metrics by meeting performance and satisfaction benchmarks.</li></ul><ol><li>Documentation and Reporting</li></ol><ul><li>Maintain complete and accurate records of customer interactions, inquiries, and resolutions in internal systems.</li><li>Provide feedback to supervisors and management to improve customer processes and experiences.</li></ul><ol><li>Product and Service Expertise</li></ol><ul><li>Develop an in-depth understanding of the company's offerings and confidently explain features, benefits, and solutions to customers.</li><li>Stay updated on changes to products, policies, or procedures to ensure accurate communication.</li></ul>

Credit & Collections Analyst Credit and Collections Analyst – Employee-Friendly International Company (Bergen County, NJ)Are you a detail-oriented professional with a knack for numbers and a passion for problem-solving? Join our dynamic and employee-friendly international company in Bergen County as a Credit and Collections Analyst! What You'll Do:<ul><li>Support the Corporate Credit Manager in collecting past-due accounts across multiple locations.</li><li>Assist with A/R administrative tasks, including contacting customers with credit balances.</li><li>Review and release sales orders on credit hold.</li><li>Analyze A/R aging reports and help assess bad debt accounts.</li><li>Review wire payments and ensure proper account identification.</li><li>Collaborate with A/R teams and inside sales representatives to resolve payment discrepancies.</li><li>Assist in assigning payment terms for service centers and generate monthly A/R reports.</li><li>Perform administrative tasks and ad hoc projects as needed.</li></ul>