40 results for Desktop Support Analyst in New York, NY

Desktop Support Analyst We are in the process of recruiting a Desktop Support Analyst for our operations located in New York. This role involves providing on-site support to our end clients and involves working with a range of technologies. This position offers a long-term contract employment opportunity. Responsibilities: • Assisting with software and hardware issues, including working with docking stations and printers. • Providing executive support, with previous experience in this area considered a plus. • Acting as the point of contact for the remote networking team, providing hands-on assistance as needed. • Managing Zoom conference rooms, ensuring smooth operations for all meetings. • Addressing any issues with the wireless access point or router, including restarting the system as needed. • Assisting with ticket resolution during downtime to ensure continuous service. • Supporting a small office environment, with around 10 desks to manage. • Utilising skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, Configuration Management as part of daily tasks.

Desktop Support Analyst We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls. Responsibilities: • Deliver both remote and deskside support to staff, addressing software, hardware, and network problems. • Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals. • Take charge of managing user accounts and controlling access in Active Directory and O365. • Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools. • Document all troubleshooting steps and IT procedures for future reference within the team. • Collaborate effectively with other members of the IT team to escalate and resolve complex issues. • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.

Desktop Support Analyst We are looking for an experienced Desktop Support Analyst to join our team in New York, New York. This long-term contract position offers the opportunity to provide technical expertise and troubleshooting assistance in a detail-oriented services environment. The ideal candidate will have strong communication skills and the ability to manage multiple tasks effectively. Responsibilities: • Provide deskside support to resolve hardware and software issues for end-users. • Troubleshoot and configure systems, including Windows 8 and 10 Pro operating systems and Mac computers. • Deploy and manage computer hardware and software efficiently, ensuring minimal downtime. • Utilize Active Directory to manage user accounts and permissions. • Offer emergency technical support and address critical system issues promptly. • Collaborate with the helpdesk call center to ensure seamless communication and resolution of technical problems. • Implement configuration management practices to maintain system integrity. • Work with Citrix and Dell technologies to support enterprise-level systems. • Assist in deploying updates and maintaining EO/IR systems. • Deliver training and guidance to users on Microsoft Office applications.

Desktop Support Analyst We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies. Responsibilities • Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements. • Monitoring, reporting, and resolving any environmental, health, and safety issues that arise. • Coordinating corrective and preventive actions to address safety concerns within the workplace. • Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies. • Administering the environmental, health, and safety audit program, including aspects of industrial hygiene. • Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies. • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations. • Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies. • Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership. • Supporting our broader sustainability strategy to ensure the site meets company objectives.

Desktop Support Analyst We are on the lookout for a Desktop Support Analyst to join our team in the Financial Services industry, located in New York, New York. As a Desktop Support Analyst, you will serve as the connecting link between the trading floor, technical sectors, and vendors, ensuring smooth and efficient operations. You will be tasked with managing system health, providing essential support for computer hardware, software, and telephone equipment, and escalating incidents when necessary. Responsibilities: • Serve as the primary contact between various teams and vendors, ensuring smooth communication and resolution of issues. • Manage and maintain system health, ensuring optimal performance and prompt resolution of any problems. • Provide essential support for computer hardware, software, and telephone equipment, resolving any issues promptly and effectively. • Track, escalate, and resolve production issues, ensuring minimal downtime and disruption to operations. • Escalate incidents to relevant parties, such as developers, server, and network engineers, when necessary. • Deploy, configure, and tune Windows workstations, ensuring optimal performance and user satisfaction. • Leverage skills in Citrix Technologies, Computer Hardware, Active Directory, and Configuration Management to perform tasks effectively and efficiently.

Desktop Support Analyst We are in search of a Desktop Support Analyst to join our team in GLEN COVE, New York. This role involves managing the overall IT infrastructure and assisting with daily IT operations across various departments. This is a long-term contract employment opportunity. Responsibilities: • Assist with technology needs and support projects across different departments • Oversee the installation and management of VOIP telephone system • Handle the management of physical and virtual servers, SAN storage, cloud backup, Active Directory, ESXi, Windows server, routers, switches, WAPs, license management, print management • Carry out disaster recovery operations and data backups as required • Terminate and diagnose Category 6A Ethernet cable • Manage Physical and virtual security using best practices, hardware and software firewall technologies • Provide face to face service level 1, 2 and 3 to support faculty, staff, students, and visitors to the campus, including but not limited to: laptops, desktops, workstations, laser printers, 3D printers, plotters, scanners, fax machines, cell phones, tablets, projectors, smart displays, and audio-visual • Configure and test networking software, computer hardware, operating system software, and computer disk imaging • Maintain common areas across campus including classrooms, computer labs, auditorium, library, and meeting rooms • Manage email system through Google apps and Outlook.

Technical Support Analyst We are offering a permanent employment opportunity for a Technical Support Analyst in the Financial Services industry, based in New York, New York. In this role, you will be primarily engaged in providing on-site support for electronic communication systems, including audio-visual and video conferencing systems, in a meeting room environment. Responsibilities • Operate and troubleshoot a variety of audio-visual and video conference systems to ensure optimal performance and minimal downtime. • Accurately diagnose and resolve issues regarding AV, VC, AC, and TP systems. • Regularly liaise with internal partners to gather feedback and implement customer-driven updates to our tools. • Provide timely and courteous responses to all customer requests for assistance and support within defined service level agreements and contractual time frames. • Oversee the general tidiness, cable management, and safety of the service area and meeting rooms, consistently maintaining high standards. • Ensure all systems are fully functional, coordinating with other personnel or departments for troubleshooting as necessary. • Support event management through the correct operation and maintenance of display and presentation technologies. • Process and manage customer-related administrative tasks in an efficient and organized manner. • Monitor customer accounts and take appropriate action when necessary.

Help Desk Analyst II We are in the market for a Help Desk Analyst II, located in RIDGEFIELD, Connecticut. In this role, you will be expected to provide excellent helpdesk and desktop support, manage Windows systems and Microsoft 365, and handle tools like RingCentral, Sophos, and CCH Axcess. This opportunity offers short term contract employment. Responsibilities:• Provide top-notch helpdesk and desktop support, handling any issues that arise swiftly and efficiently• Manage and maintain Windows systems, ensuring they function optimally at all times• Administer Microsoft 365, including troubleshooting, maintenance, and user support• Operate tools such as RingCentral, Sophos, and CCH Axcess to facilitate efficient workflow• Communicate effectively with customers, addressing their inquiries and resolving any problems• Document all issues and resolutions accurately, maintaining a record for future reference• Independently handle tasks, demonstrating the ability to work without constant supervision• Utilize Android Development, Cisco Technologies, and Citrix Technologies to improve system functionality• Manage Apple Devices and Mac Computers, providing support and resolving any relevant issues• Handle computer hardware, configuration management, and deployments effectively.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in Bellmore, New York. This role will primarily revolve around providing technical support for various devices and systems, within a diverse technological environment. Responsibilities: • Provide technical assistance for desktop and laptop devices, ensuring efficient operation • Handle networking issues, utilizing knowledge of Cisco and Sonicwall technologies • Manage support for an array of printers and scanners, including but not limited to Zebra printers • Resolve issues related to both Windows and Mac operating systems • Employ skills in Android Development and Citrix Technologies to enhance system functionality • Use Microsoft Active Directory for network management tasks • Support Apple devices, ensuring they integrate smoothly with other systems • Carry out tasks related to Computer Hardware and Configuration Management • Oversee deployments, ensuring systems and devices are set up correctly and efficiently.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in the non-profit sector, located in Hackensack, New Jersey. The selected candidate will play a pivotal role in our team, focusing on supporting end users, both desk side and remotely. Responsibilities • Provide technical support to approximately 210 end users, ensuring efficient and effective assistance. • Utilize your experience in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft to address and resolve issues. • Leverage your skills in Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to maintain and improve our systems. • Utilize ticketing systems such as Kaseya to track, manage, and resolve issues. • Apply your knowledge of security monitoring to safeguard our systems and data. • Upload patches as needed to ensure system stability and security. • Partner with Managed Service Provider (MSP) to leverage their expertise and resources.

Sr Service Desk Technician Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment. Key Responsibilities: Advanced Support – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.Customer Service – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.Reporting & Documentation – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.Continuous Learning – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.

Help Desk Associate We are looking for a dedicated Help Desk Associate to join our team on a contract basis in New York, New York. In this role, you will provide Level 1 and Level 2 technical support for corporate offices and other locations, ensuring seamless operations. This position requires expertise in troubleshooting hardware, software, and operating systems, including Windows 10 and 11, as well as Microsoft 365 Enterprise. Responsibilities: • Deliver Level 1 and Level 2 technical support for end users across corporate and remote locations. • Diagnose and resolve issues related to operating systems, software applications, and client hardware. • Provide troubleshooting and support for company handsets and related devices. • Manage and resolve technical incidents efficiently, ensuring minimal user downtime. • Assist with the installation, configuration, and maintenance of Microsoft 365 Enterprise applications. • Perform updates and maintenance for systems running Windows 10 and Windows 11. • Document technical issues and resolutions to enhance knowledge-sharing within the team. • Proactively monitor systems and address potential technical challenges. • Collaborate with team members to improve help desk processes and procedures. • Ensure excellent customer service when addressing user concerns.

Help Desk Analyst We are seeking a motivated and tech-savvy Help Desk Analyst to join our dynamic team. Located in a bustling city, this role involves providing essential support in a diverse, global setting. This role is a short-term contract employment opportunity. Responsibilities • Efficiently manage and resolve client inquiries, maintaining a client-first approach at all times • Prioritize tasks in a high-speed environment, ensuring tickets are addressed promptly and not left unresolved for long periods • Provide top-notch support to our office, which is part of a global network • Integrate new users into the Active Directory and assist in setting up their accounts • Use Google Suite, Microsoft Office 365, and other platforms to deliver comprehensive support • Apply your Salesforce CRM, SAP, and Concur skills to enhance our systems, including addressing issues with poorly implemented systems • Maintain a detail-oriented approach and have =+ years of experience, with a focus on delivering excellent service to top-level executives.

IT Support Specialist We are seeking an IT Support Specialist to join our team in HARTSDALE, New York. In this role, you will be the first point of contact for technical support, providing solutions to various tech-related issues, and playing a key role in implementing strategic tech projects. You will also manage our asset inventories and technical knowledge base, and oversee A/V setup for school events. Responsibilities: • Act as a primary contact for tech support hotline, addressing and resolving tech-related inquiries • Monitor alerts, logs, and dashboards to preemptively identify and mitigate potential tech issues • Provide hands-on support in classrooms, aiding teachers in learning new systems and tools to enhance their digital fluency and productivity • Work collaboratively with the technology team to execute strategic projects involving systems administration, automation, software development, data analysis, and ed tech integrations • Maintain meticulous records of asset inventories and technical knowledge base, and develop dashboards and other analytical tools for efficient information management • Take charge of A/V setup for school events, ensuring smooth technical operations during these occasions.

Help Desk Analyst • Act as the first line of contact for customers seeking technical assistance via phone, email, or ticketing system, and confirm all necessary information is obtained to resolve customer issues promptly.• Conduct remote troubleshooting using diagnostic techniques and relevant questions.• Document and maintain daily records of data communication transactions, issues, remedial actions taken, installation activities, and log requests and resolutions.• Utilize departmental policies to evaluate if a customer issue can be resolved immediately or if it necessitates escalation.• Monitor trends in requests and communicate with the internal team as appropriate.• Redirect inquiries and requests to other staff or help sources as suitable.• Maintain logs of all account and access-related requests for auditing purposes.• Forge and maintain positive relationships with all internal and external associates.• Provide general IT support, specifically Microsoft Active Directory and Windows.• Display a customer service mindset, and a helpful personality in all interactions

Help Desk Analyst II We are offering a short term contract employment opportunity for a Help Desk Analyst II in EAST ELMHURST, New York, 11370-1135, United States. As a Help Desk Analyst II, you will primarily focus on resolving hardware and software issues, providing support for video conferences, printers, and networks, as well as assisting with walk-ups. You will be part of a team servicing a sizeable number of end users, including C-suite executives, and will be expected to handle level 2 tasks. Responsibilities: • Addressing and resolving issues related to imaging and hardware • Providing support for video conferences and printers • Troubleshooting and fixing network issues • Efficiently handling software-related concerns, with a focus on Office 365 and Box for cloud storage • Managing walk-ups and providing immediate assistance • Working with Windows 10/11 systems and handling level 2 service desk tasks • Serving a large user base, including high-level executives • Utilizing skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments • Utilizing ServiceNow for efficient resolution management and tracking.

IT Operations Analyst We are inviting applications for an IT Operations Analyst role based in Somerset, New Jersey. Our team is actively involved in the IT industry, where the selected candidate will be expected to respond quickly to technical support requests, develop productive relationships across the organization, interact with major vendors, and work with the information security team. Responsibilities: • Provide prompt technical support to users, resolving issues related to offboarding, onboarding, security access, printing, email, mobile, and network. • Cultivate productive relationships with both technical and functional users to influence the enterprise infrastructure and network architecture. • Collaborate with major vendors and service providers to ensure that business needs are met cost-effectively. • Partner with the information security team to guarantee that the infrastructure and network are secure and risks are mitigated. • Document solutions, develop knowledge articles for user self-service, and suggest improvements to reduce the frequency and severity of common technical issues. • Demonstrate deep knowledge of the Windows operating system and Microsoft Office/365. • Exhibit experience with Active Directory (Azure AD). • Show passion and obsession for delivering the highest levels of quality customer service. • Communicate technical concepts successfully to non-technical people.

Technical Business Analyst We are seeking a Technical Business Analyst / Solutions Specialist to join the team in Rockaway, New Jersey. In this role, you will be instrumental in bridging the gap between business requirements and technical implementation. You'll collaborate with internal and external stakeholders, optimize business processes, and use your SQL expertise to support data-driven decision-making. Responsibilities: • Collaborate with business stakeholders to understand their challenges, objectives, and requirements• Analyze and identify process inefficiencies, recommending data-driven solutions• Document business and functional requirements, workflows, and use cases• Develop user stories, test scripts, and acceptance criteria for development teams• Work alongside IT, product owner, and development teams to translate business needs into technical solutions• Support solution design, system configuration, and testing efforts• Ensure implemented solutions align with business objectives and technical requirements• Facilitate clear communication between business teams and technical teams, acting as a liaison• Lead workshops, stakeholder meetings, and training sessions• Provide end-user support, documentation, and training for new processes and systems• Analyze data trends, generate insights, and support decision-making• Develop reports and dashboards to track key business metrics• Research, evaluate, and implement third-party SaaS solutions and integrate them with in-house products• Develop detailed project plans and track progress to ensure successful execution• Maintain comprehensive project documentation.

Deployment Technician We are seeking a skilled Deployment Technician to join our team. As a Deployment Technician, your primary duties will involve upgrading Windows systems, offering end-user support, and handling PC refresh and lifecycle refresh tasks. This role is based in Orange, Connecticut, offering a contract to permanent employment opportunity. Responsibilities:• Upgrade Windows systems from version 10 to 11, candidates without Windows imaging experience will not be considered for this position• Deliver comprehensive support to end-users• Manage and execute PC refresh tasks promptly• Supervise lifecycle refresh tasks to ensure optimal system performance • Use Microsoft systems and Active Directory for various tasks • Address and resolve configuration management issues • Carry out deployment tasks efficiently• Monitor and maintain computer hardware to ensure optimal performance.

Product Support Specialist We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform. Responsibilities: • Handle technical support tickets, with a focus on product-related concerns. • Deliver high-quality product support to customers, addressing inquiries related to our platform. • Utilize SQL queries to delve into customer data and investigate issues. • Aid customers in understanding product features, best practices, and technical configurations. • Collaborate with the development team to identify, escalate, and rectify software bugs. • Work hand-in-hand with product managers, engineers, and customers to elevate the user experience. • Develop and upkeep support documentation to streamline troubleshooting processes. • Contribute to improving the platform by providing valuable feedback from customers.

Financial Analyst - Entry Level We are looking for an entry-level Financial Analyst to join our dynamic team in Stamford, Connecticut. This 4-6month+ contract position is ideal for someone eager to build a career in financial services, offering a hybrid work arrangement after the initial training period. As part of a collaborative team, you will play a crucial role in ensuring the accuracy and quality of financial data and processes. Essential Functions:<ul><li>Process and maintain accurate and current investment, product, and industry data in databases and applications like Tableau, SharePoint, and SQL.</li><li>Generate and distribute reports, charts, and data extracts.</li><li>Verify the accuracy of product and investment data in deliverables such as prospectuses and marketing materials.</li><li>Support responses to requests for investment and portfolio-related data.</li></ul>

ERP Support Specialist We are in search of an ERP Support Specialist to join our team located in HAUPPAUGE, New York. This role primarily involves managing, configuring, and implementing our Enterprise Resource Planning (ERP) systems, particularly focusing on inventory management, finance, and supply chain. In addition, the role includes providing comprehensive technical support across the organization and managing daily help desk operations. Responsibilities: • Implementing, maintaining, and supporting ERP systems to meet the needs of the business • Aligning ERP solutions with effective business processes in inventory, finance, and supply chain by collaborating with different business units • Assisting with technical issues and queries related to computer systems, software, and hardware • Troubleshooting hardware/software issues, including computer and printer related problems • Prioritizing daily support tasks independently and effectively • Updating and modifying software applications and operating systems • Documenting configurations, support procedures, and system changes accurately • Providing high-quality, timely technical support and guidance to employees across the organization • Contributing technical expertise to IT-related projects as needed, ensuring smooth execution.

Strategic Initiatives Analyst Are you ready to leverage your academic achievements and applied experience in data and finance to take the next step in your career? We have an exciting contract-to-hire opportunity with a well-established services company located in Stamford, CT. The organization is seeking a Strategic Initiatives Analyst to join its dynamic team and play a key role in driving transformation, pricing, and strategy across the business. About the Role: As a Strategic Initiatives Analyst, you will work closely with the Project Management Team and have the opportunity to partner directly with the company’s Executive Staff. This is a high-visibility position ideal for someone who thrives in a collaborative, analytical, and fast-paced environment. You will be tasked with presenting data-driven insights and solutions directly to senior stakeholders, helping shape key business decisions. Responsibilities:<ul><li>Analyze and interpret business data related to transformation, pricing strategy, and organizational initiatives.</li><li>Collaborate with the Project Management Team to identify and recommend areas for process improvement and strategic development.</li><li>Create detailed presentations and reports that effectively communicate findings and actionable insights to executive leadership.</li><li>Support the planning and implementation of strategic projects that align with the company’s long-term goals.</li><li>Contribute to forecasting, budgeting, and financial modeling to assist in pricing strategies and operational transformation.</li></ul>

Staff Accountant / Analyst (Accounts Payable) Our client is seeking a detail-oriented and analytical Accounts Payable (AP) Staff Analyst to join our growing team. The ideal candidate will have strong technical skills, a deep understanding of AP processes, and a proactive approach to optimizing financial operations. This role will focus on AP data analysis, process improvements, and ensuring compliance with internal controls and policies. Key Responsibilities:<ul><li>Analyze AP transactions and trends to identify discrepancies, cost-saving opportunities, and process improvements.</li><li>Assist in the timely and accurate processing of invoices, payments, and reconciliations.</li><li>Monitor vendor accounts and resolve discrepancies in collaboration with internal departments.</li><li>Develop and maintain reports on AP performance, vendor aging, and cash flow forecasts.</li><li>Ensure compliance with company policies, internal controls, and regulatory requirements.</li><li>Support month-end and year-end closing processes by preparing AP-related reports and journal entries.</li><li>Collaborate with the finance team to streamline workflows and enhance system efficiency.</li><li>Assist in audits by providing necessary documentation and analysis.</li></ul>