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21 results for Customer Service Representative in New Castle De

Bilingual in Spanish Customer Service Representative <p>We are offering a contract for a Bilingual in Spanish Customer Service Rep to join our team in Mount Laurel, New Jersey. In this role, you will be the first point of contact for our customers, handling inquiries related to their policies. You will also be responsible for maintaining up-to-date customer records.</p><p><br></p><p>Responsibilities:</p><p>• Answering incoming calls from customers and addressing their inquiries about policies</p><p>• Providing customers with direct numbers to redirect their questions when necessary</p><p>• Updating customer addresses and names in our system as needed</p><p>• Processing requests for ID cards from customers</p><p>• Ensuring accurate and efficient data entry for all customer interactions</p><p>• Monitoring customer accounts and taking appropriate action when necessary.</p> Customer Service Representative <p>We are offering a long term contract employment opportunity for a Customer Service Representative in Reading, Pennsylvania. As a Customer Service Representative, your core duties will revolve around maintaining a high standard of customer service and managing customer questions. </p><p><br></p><p>Responsibilities include:</p><p>• Ensuring accurate documentation within HR system.</p><p>• Responding to customer inquiries promptly and professionally.</p><p>• Assisting customers with their needs, resolving any issues they may have.</p><p>• Overseeing the process of Open Enrollment, ensuring it runs smoothly.</p><p>• Managing and maintaining customer contracts.</p><p>• Handling sensitive information with confidentiality.</p><p><br></p><p><strong><u>If interested, please submit resume to casandra.simanca@roberthalf com with CUSTOMER SERVICE in the subject line. </u></strong></p><p><br></p> Customer Service Representative We are seeking a dedicated Customer Service Representative based in Reading, Pennsylvania. This role offers a contract to permanent employment opportunity in the customer service industry. The successful candidate will act as a vital link between our clients, managing their accounts, and addressing their inquiries professionally and promptly.<br><br>Responsibilities:<br>• Serve as the main contact for clients, addressing their questions and providing timely updates.<br>• Respond to client calls, emails, and messages swiftly and professionally.<br>• Manage client accounts to ensure all their needs are met and issues are addressed.<br>• Maintain accurate records of client interactions, transactions, and communications.<br>• Handle client complaints effectively to ensure client satisfaction, resolving issues where possible.<br>• Escalate complex problems to the appropriate departments or higher-level account managers when necessary.<br>• Assist clients with placing orders, tracking shipments, and handling returns or exchanges.<br>• Perform data entry tasks and maintain customer credit records.<br>• Use Microsoft Excel and Word for various tasks including order entry and scheduling appointments.<br>• Handle both inbound and outbound calls while offering excellent customer service. Customer Support Agent <p>Emerging services company seeks a Customer Support Agent with financial services or professional services. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide legal support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>·      Fulfill customer inquiries</p><p>·      Account Management</p><p>·      Prepare client invoices</p><p>·      Build strong customer relationships</p><p>·      Review and analyze legal documents</p><p>·      Execute legal research</p><p>·      Maintain customer accounts</p><p>·      Document hardware issues</p><p>·      Electronic filing of documents</p> Customer Support Specialist <p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>·      Fulfill customer inquiries</p><p>·      Account Management</p><p>·      Troubleshoot software/hardware issues</p><p>·      Build strong customer relationships</p><p>·      Review and analyze customer feedback</p><p>·      Execute remote desktop sessions for troubleshooting</p><p>·      Maintain customer accounts</p><p>·      Document hardware issues</p><p>·      Troubleshoot data performance inquiries</p><p>·      Complete the RMA process                                                                   </p> Customer Service Specialist We are offering a permanent employment opportunity for a Customer Service Specialist in Newtown Square, Pennsylvania. In this role, you will manage customer databases, resolve customer inquiries, and ensure accurate data entry. This position involves remote work with occasional on-site meetings and training.<br><br>Responsibilities:<br><br>• Accurate and efficient processing of customer credit applications<br>• Maintenance of precise customer credit records<br>• Resolution of customer inquiries in a detail oriented and timely manner<br>• Regular monitoring of customer accounts and prompt action when necessary<br>• Supporting Producers during the sales process to enhance sales generation<br>• Management of client databases and CRM application, assisting producers to increase efficiency<br>• Identification and correction of errors within the CRM system<br>• Collaborating with data analysts for effective data entry into the CRM system<br>• Utilization of Microsoft Excel for data formatting and sorting<br>• Handling inbound and outbound calls, email correspondence, and scheduling appointments. Customer Service Administrator <p>We are offering a contract-to-hire employment opportunity for a Customer Service Administrator in Reading, PA. This position is pivotal in our operations, focusing on handling customer orders, coordinating transportation, and ensuring compliance through accurate documentation. As a Data Entry specialist, your contribution will lie in managing data entry tasks, tracking shipments, and handling freight bookings.</p><p><br></p><p>Responsibilities </p><p>• Manage and assist customer orders, providing support throughout the entire process</p><p>• Coordinate with vendors and carriers for efficient transportation of goods</p><p>• Ensure compliance by completing necessary shipping documents</p><p>• Responsible for high-volume data entry tasks related to shipment tracking and tracing</p><p>• Handle freight bookings, ensuring smooth and efficient operations</p><p>• Provide exceptional customer support, aiming for ultimate customer satisfaction</p><p>• Handle Export and Import documents with accuracy</p><p>• Support in managing Export Shipments and providing Export Customer Service</p> Front Desk Coordinator We are on the lookout for a meticulous Front Desk Coordinator to join our team in the Reading, Pennsylvania area. Your role will entail overseeing front desk operations, ensuring efficient routing of calls, welcoming associates, clients, and potential candidates, and providing support to the HR department. This role offers a long-term contract employment opportunity.<br><br>Responsibilities:<br><br>• Oversee the smooth running of all front desk operations<br>• Efficiently handle and direct incoming calls<br>• Warmly greet and assist associates, vendors, and clients<br>• Welcome and provide necessary assistance to potential candidates<br>• Aid the HR Department in tasks including mail distribution, supply ordering, and upkeep of the HR Breakroom<br>• Carry out additional tasks and responsibilities as directed by the supervisor<br>• Use Microsoft Excel, Microsoft Outlook, and Microsoft Word to maintain accurate records and data<br>• Provide exceptional customer service and handle concierge services<br>• Organize files and data entry tasks efficiently and accurately<br>• Leverage skills in Administrative Assistance and handling a multi-line phone system. Sales Support <p>We are in search of a part-time Sales Support member to join a team in the Food & Beverage industry. Based in Line Lexington, Pennsylvania, this role offers a contract to permanent employment opportunity in a hybrid work setting. As a Sales Support, you will be involved in various sales-related activities, from processing customer applications to maintaining accurate records and resolving customer inquiries.</p><p><br></p><p>Responsibilities:</p><p>• Engage in inside sales activities, such as calling distributors and convenience stores</p><p>• Generate leads and schedule meetings for outside sales representatives</p><p>• Utilize ADP Financial Services and Configure Price Quote (CPQ) for financial and pricing matters</p><p>• Employ Customer Relationship Management (CRM) techniques to manage customer interactions</p><p>• Operate Enterprise Resource Planning (ERP) systems to streamline and integrate business processes</p><p>• Execute ERP solutions to enhance business operations</p><p>• Make use of the 'About Time' software for effective time management</p><p>• Handle answering inbound calls from customers and address their needs</p><p>• Conduct auditing tasks to ensure data and process accuracy</p><p>• Handle billing functions to ensure accurate and timely invoicing</p><p>• Exhibit strong communication skills to effectively interact with customers and team members.</p> Collections Specialist We are seeking a Collections Specialist for our operations based in Wilmington, Delaware. Your primary role will be handling collection processes, attending to customer service queries, and working in a dynamic call center environment. This role offers a contract to permanent employment opportunity, providing you with a chance to become a valuable part of our team.<br><br>Responsibilities:<br><br>• Efficiently handle collection processes and billing functions.<br>• Provide exceptional customer service in a high-volume call center environment.<br>• Process and evaluate credit applications of customers.<br>• Maintain comprehensive and accurate customer credit records.<br>• Utilize Microsoft Excel for data management and reporting.<br>• Monitor customer accounts regularly and take necessary action based on their status.<br>• Collaborate with the team to improve collector processes and strategies.<br>• Resolve customer inquiries promptly and professionally. Collections Specialist <p>A growing company in the 19020 zip code area is seeking a <strong>Collections/Customer Care Specialist</strong> for a potential <strong>temporary-to-hire</strong> opportunity. This position is <strong>100% on-site</strong> and requires an <strong>immediate start</strong>.</p><p><br></p><p><strong>Schedule:</strong></p><ul><li><strong>3 days:</strong> 9:00 AM – 5:00 PM</li><li><strong>2 days:</strong> 10:00 AM – 6:00 PM</li><li><strong>Every other Saturday required (but you will have off 1 day during the week, so ultimately it will still be a 5-day work week)</strong></li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Assist customers with outstanding balances via phone and email</li><li>Arrange payments to bring accounts current within the allowable timeframe before charge-off</li><li>Follow up on payment deadlines and account statuses</li><li>Process fund transfers, including ACH, credit/debit card payments, and member account adjustments</li><li>Perform skip tracing to locate hard-to-find account holders</li></ul><p><br></p> Deskside Technician <p>We are offering an employment opportunity for a Deskside Technician in King of Prussia, PA. The successful candidate will be expected to provide first-line technical support to our customers, maintain and update our tracking tool, and communicate effectively with supervisors, peer groups, and customers.</p><p><br></p><p><strong>This role will require a public trust security clearance!</strong></p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical support to customers, addressing questions about account administration, software distribution, and documentation.</p><p>• Maintain and update the tracking tool to ensure accurate record-keeping.</p><p>• Report recurring problems to management in a timely manner.</p><p>• Handle a wide range of tasks, applying job skills and company policies to complete assignments.</p><p>• Analyze situations or data following standard practices and procedures to resolve problems and make routine recommendations.</p><p>• Communicate effectively with supervisors, peer groups, and customers, presenting factual information as required.</p><p>• Handle unusual and seldom-occurring job events with minimal assistance from others.</p><p>• Leverage advanced skills in SQL and DDA or client-server environment to access and manipulate computer data.</p><p>• Ensure contributions are limited to assignment-related activities, making decisions to avoid delays in schedules.</p><p>• Act as a liaison, interacting daily with different stakeholders.</p> Administrative Coordinator <p>We are offering a contract to permanent employment opportunity for an Administrative Coordinator located in Philadelphia, Pennsylvania. As an Administrative Coordinator In this role, you will be instrumental in providing comprehensive support to our Community Engagement Officer, managing workflows, and maintaining accurate records in our database. </p><p><br></p><p>What you get to do every single day:</p><p>• Offer administrative assistance to the Engagement Officer </p><p>• Maintain database accuracy through diligent data entry tasks</p><p>• Handle phone calls, email correspondence, and coordinate mail merges</p><p>• Send timely reminders and invitations for upcoming meetings and events</p><p>• Assist in the coordination of various events</p><p>• Keep track of inventory and manage supply orders</p><p>• Generate reports and track relevant data</p><p>• Manage relationships with various vendors</p><p>• Conduct outreach within the community</p><p>• Prepare meeting agendas and track action items.</p> Collections Specialist <p>Growing, Wilmington Delaware client seeks a thorough Collections Specialist. In this role you will handle customer payment discrepancies, accounts receivable identify outstanding debts, place collection calls, track customer credit worthiness, analyze and review customer invoices, and prepare repayment schedules. The successful Collections Specialist will also manage credit risk, maintain customer accounts, and assist with billing. If you are looking for a promising collections role with longevity, this may be for you!</p><p><br></p><p>What you get to do daily</p><p>·      Manage credit and collection functions</p><p>·      Prepare customer invoices electronically</p><p>·      Monitor aging AR balances</p><p>·      Analyze, and review customer credit worthiness</p><p>·      Identify delinquent accounts</p><p>·      Ensure proper documents and agreements are on file</p><p>·      Perform payment reconciliations</p><p>·      Investigate and resolve discrepancies</p><p>·      Develop and schedule payment plans</p> Collections Specialist <p>We are in search of a Collections Specialist in Swedesboro, New Jersey to join our team. The role involves managing customer accounts, processing customer applications, and maintaining accurate records. This role offers a long-term contract employment opportunity.</p><p><br></p><p>Responsibilities: </p><p>• Efficiently handle Business to Business collections.</p><p>• Utilize Accounting Software Systems and CRM for record keeping and reporting.</p><p>• Maintain and update Accounts Receivable (AR) records.</p><p>• Utilize Accurint and ADP - Financial Services for managing customer accounts.</p><p>• Resolve customer inquiries and issues related to collections.</p><p>• Administer claim processes.</p><p>• Perform billing functions to ensure accurate invoicing.</p><p>• Use Epic Software for efficient data management.</p><p>• Answer inbound calls from customers and resolve their queries.</p><p>• Monitor customer accounts and take appropriate actions when needed.</p> Estate Planning Attorney <p>We are in search of an Associate Attorney to join our client's legal team as a full-time, direct hire lawyer located in Cinnaminson, New Jersey. As an Associate, you will be heavily involved in representing clients in legal proceedings, managing Elder Law and Estate Planning cases, and leading a team.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Act as a representative for clients in Chancery Division and Law Division in New Jersey and Register of Wills and Orphan's Court in Pennsylvania</p><p>• Draft and prepare various legal documents including Wills, Estates, Power of Attorney, Living Wills, Trust, and Guardianship pleadings</p><p>• Ensure adherence to all relevant legal standards and regulations in the practice of Elder Law and Estate Planning</p><p>• Oversee administrative and management functions related to legal practice to ensure smooth operations and client satisfaction</p><p>• Provide advice to clients on business and legal transactions</p><p>• Take charge of negotiations for settlements in legal disputes</p><p>• Lead and manage a team consisting of a paralegal and support staff regarding a client's legal needs</p><p>• Maintain a hybrid work schedule as an option</p><p>• Conduct in-person consultations with clients.</p> Compliance Administrator We are offering an exciting opportunity for a Compliance Administrator in the financial services industry. The selected individual will play a crucial role in the company's compliance operations, assisting the Compliance Officer in various tasks to ensure adherence to regulations and to minimize risk related to the company's business.<br><br>Responsibilities:<br>• Develop and manage a comprehensive compliance calendar <br>• Contribute to the completion of diverse regulatory filings<br>• Assist in conducting self-assessments as per the Compliance Officer's design<br>• Participate in the preparation of the annual insurance application<br>• Conduct detailed compliance monitoring reviews<br>• Compile and deliver compliance monitoring reports<br>• Aid in revising company policies and procedures<br>• Research and provide answers to compliance-related inquiries from team members<br>• Assist in responding to compliance audit and examination requests<br>• Conduct thorough reviews of customer accounts and activities<br>• Ensure clear and detail oriented communication, both internally and externally<br>• Handle additional duties as assigned within the scope of the compliance function. A/R Collections Specialist <p>Global, manufacturer seeks a sharp, AR/Collections Specialist with strong billing and collections experience. We are looking for a candidate who can identify and monitor overdue payments, report collection activity, prepare budget plans, arrange debt payoffs, distribute monthly delinquency notices, maintain sales tax certifications, and resolve billing and customer credit issues. This AR/Collections Specialist will also process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>How you will make an impact</p><p>·      Create and maintain credit history records</p><p>·      Assist with administrative activities</p><p>·      Document daily collection activity</p><p>·      Complete collection effort calls</p><p>·      Identify delinquent accounts</p><p>·      Draft collection letters</p><p>·      Perform payment reconciliations</p><p>·      Assist with client credit inquiries</p><p>·      Apply daily cash receipts</p><p>·      Ad hoc projects</p> Financial Associate We are looking for a Financial Associate to join our team based in Trevose, Pennsylvania. In this role, you will be responsible for a variety of financial and administrative tasks, including account management, invoicing, and financial audits. <br><br>Responsibilities:<br>• Utilize Quickbooks Online to manage and maintain client accounts<br>• Manage monthly administrative invoicing and distribution<br>• Communicate effectively with all entities associated with a client account, such as account managers, clients, sales representatives, and brokers<br>• Conduct bank account reconciliations and assist with any financial audits or inquiries<br>• Uphold and apply appropriate financial policies and procedures<br>• Execute daily deposits and distribution tasks<br>• Oversee accounts receivable management; prepare and track receipt of client invoicing<br>• Provide accounts payable support and backup accounts payable staff<br>• Monitor finance group email box and respond to inquiries in a timely manner<br>• Use Microsoft Excel and other tools for data management and reporting Front Desk Coordinator <p>We are hiring for an Adminsitiative Assistant in the Lancaster PA County area! </p><p>Responsibilities:</p><p><br></p><p>• Professionally welcome and direct clients and visitors upon arrival.</p><p>• Efficiently manage incoming calls, including directing to the appropriate parties and taking messages as required.</p><p>• Coordinate scheduling for client appointments and maintain calendars for staff members.</p><p>• Ensure proper organization and filing of crucial documents such as tax returns, client records, and invoices.</p><p>• Generate, print, and distribute correspondence such as emails, memos, and mailings.</p><p>• Assist with administrative tasks, including data entry and updating client information in the database.</p><p>• Utilize Microsoft Word for various tasks and maintain organized files.</p> ISSO <p>We are seeking an Information Systems Security Officer. Your role will be pivotal in overseeing the integrity, confidentiality, and availability of information in our financial services sector. You will work on a range of tasks, including risk level recommendations, system monitoring, and regulatory compliance.</p><p><br></p><p>Responsibilities: </p><p><br></p><p>• Overseeing the application of cyber and information security policies in collaboration with leadership.</p><p>• Regularly updating and testing disaster recovery and business continuity processes.</p><p>• Conducting regular risk reviews in collaboration with IT to implement mitigation strategies.</p><p>• Enhancing security posture through the recommendation of appropriate tools and providing security training during onboarding.</p><p>• Regularly conducting vulnerability assessments and reviewing vendor security documentation.</p><p>• Monitoring data, access controls, user profiles, and generating reports to identify security issues or intrusions.</p><p>• Engaging actively in strategic corporate discussions and serving as the process owner for information assurance.</p><p>• Reporting to the Executive Team and Board of Directors on the Information Security Program and audits.</p><p>• Maintaining situational awareness of systems and vendor ecosystems and monitoring security devices and services to mitigate identified threats.</p><p>• Conducting IT risk assessments for key systems and processes and presenting findings and recommendations to leadership.</p>