132 results for Customer Service Manager in New Castle De
Customer Support ManagerWe are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.Customer Support Specialist<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>Customer Support Agent<p>Emerging services company seeks a Customer Support Agent with financial services or professional services. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide legal support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Prepare client invoices</p><p>· Build strong customer relationships</p><p>· Review and analyze legal documents</p><p>· Execute legal research</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Electronic filing of documents</p>Director, Client Support<p>Non-Profit seeks a Director, Client Support who can develop support strategies, implement scalable processes, and foster a client-focused culture. As the Director, Client Support, you will respond to SaaS client inquiries, building strong client relationships, provide help desk support, set clear performance goals, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p> </p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Order Management</p><p>· KPI Tracking</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Coordinate with departments on customer service</p><p>· Maintain customer accounts</p><p>· Pursue all internal communication procedures, guidelines, and policies</p>Technical / Deskside Support II (Contractor)<p>We are offering a long-term employment opportunity for a Technical / Deskside Support II in Philadelphia, Pennsylvania. The selected candidate will be responsible for providing comprehensive support for a variety of computer related products and systems, as well as managing customer inquiries and maintaining accurate records. </p><p><br></p><p>Responsibilities:</p><p>• Provide expert maintenance and support for PCs, servers, and associated software, networks, and peripherals</p><p>• Handle installation, maintenance, and servicing of break-fix desk side computer related products and legacy systems</p><p>• Support network products from both an operational and maintenance perspective</p><p>• Perform tests and certify PCs, networks, servers, and client-approved applications</p><p>• Conduct installs, moves, adds, and changes (IMACs) as required</p><p>• Monitor customer accounts and take appropriate action when needed</p><p>• Maintain a proficient understanding of company service solutions </p><p>• Adhere to client-specific internal procedures and service delivery requirements</p><p>• Work on smaller, less complex projects, potentially with project management responsibilities</p><p>• Ensure customer satisfaction throughout the service delivery transaction</p><p>• Maintain a high degree of professionalism in actions, demeanor, and dress.</p>Marketing ManagerWe are offering a long term contract employment opportunity for a Marketing Manager to work anywhere in the United States. This role involves managing customer advocacy projects and executing marketing initiatives that leverage satisfied customers. The successful candidate will collaborate with cross-functional teams, develop case studies, recruit new advocates, and manage our reference program. This position is 100% remote and can work any time zone hours.<br><br>Responsibilities:<br><br>• Developing compelling case studies that highlight the success stories of our customers, managing the entire case study creation process from ideation to publication.<br>• Collaborating closely with Sales, Product Marketing, Content Marketing, Customer Success, and other departments to align customer advocacy initiatives with overall marketing and business goals.<br>• Actively engaging with satisfied customers to secure participation in our advocates program and identifying customers who are willing to participate in advocacy activities, including webinars, speaking engagements, content collaboration, product feedback programs, testimonials, and references.<br>• Managing the evolution of our customer reference program in close collaboration with our Sales team, identifying and nurturing customer relationships to create a pool of references available for sales and marketing activities.<br>• Monitoring and reporting performance tracking, ensuring the effectiveness of marketing activities and optimization of customer advocacy projects.<br>• Managing workload efficiently, handling multiple requests around a range of projects independently.<br>• Utilizing technical skills, particularly in Salesforce, Excel and PowerPoint, to pull reports and move projects forward.Office Manager<p>We are offering a long-term contract employment opportunity for an organized and detail-oriented Office Manager in the manufacturing industry. The chosen candidate will be based in our Wayne, Pennsylvania office. As an Office Manager, you will be expected to work collaboratively with various teams to ensure the efficient processing and management of title documentation. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Collaborate with Sales, Sales Support, Credit, Legal, Litigation & Recovery, Asset Management, and Operations teams to resolve pre- and post-booking title related issues</p><p>• Handle inbound correspondence & inquiries from dealers and customers to provide title expertise on any title related inquiries both pre and post booking</p><p>• Review and execute title correspondence on behalf of the company, ensuring the company's security interests in the equipment have been established</p><p>• Ensure accurate processing and management of customer credit applications</p><p>• Follow up on original title until in house with us as a lienholder or owner, and release all titles when paid off</p><p>• Contribute to department efficiencies by identifying bottlenecks and contributing to the formulation of solutions/improvement</p><p>• Monitor customer accounts and take appropriate action, including sending repossession docs with titles upon request</p><p>• Maintain accurate customer credit records and ensure proper tracking of outstanding titles into the appropriate systems for post-booking tracking</p><p>• Stay current on related regulatory and judicial matters and recognize when these matters influence existing practices</p><p>• Participate in formal and informal training opportunities to enhance knowledge and value to the company.</p>Real Estate Services Administrator<p>We are offering a employment opportunity for a Real Estate Services Administrator in Philadelphia, Pennsylvania. This role involves a significant amount of customer service, as well as administrative tasks related to property management.</p><p><br></p><p>Responsibilities:</p><p>• Addressing tenant complaints and entering work orders to resolve issues</p><p>• Regularly updating progress on problem resolution and coordinating updates</p><p>• Verification of Certificates of Insurance for external vendors</p><p>• Utilizing Microsoft Office Suite, particularly Excel, Word, and Outlook, to manage and organize information</p><p>• Following company policies and procedures to make informed decisions</p><p>• Assisting with the preparation of budgets by researching costs and obtaining bids</p><p>• Preparing monthly and quarterly management reports </p><p>• Managing accounts payable and receivable, including coding invoices for payment</p><p>• Ensuring effective communication with clients, co-workers, and supervisors</p><p>• Providing informal assistance such as technical guidance and training to coworkers as needed</p><p>• Administering rent collections correspondence and phone contact with tenants, where permitted by state regulations.</p>Help Desk Support IV (Contractor)<p>We are offering a contract employment opportunity for a Help Desk Support IV (Contractor) in Philadelphia, Pennsylvania. In this role, you will be the first point of contact for technical support, providing solutions and escalating complex issues. This position is within the technology industry, working in an office setting.</p><p><br></p><p>Responsibilities:</p><p>• Provide telephone technical support for hardware and software systems to end-users</p><p>• Address basic queries about installation, operation, configuration, and customization</p><p>• Apply basic troubleshooting techniques to identify problems and investigate causes</p><p>• Recommend solutions to correct common failures and ensure follow-up</p><p>• Escalate complex technical issues that require further expertise</p><p>• Perform root cause analysis on recurring issues and develop checklists for typical problems</p><p>• Recommend procedures and controls for problem prevention to improve customer service</p><p>• Enter relevant information into the call tracking database, maintaining data integrity</p><p>• Collaborate in a team setting, sharing information, and assisting colleagues with calls</p><p>• Leverage skills in Office Suite and the Windows environment for efficient problem-solving</p><p>• Balance multiple tasks simultaneously, showcasing an analytical mind and team player attitude</p><p>• Employ excellent oral and written communication skills to effectively interact with a novice and/or low-skilled customer base.</p>Customer Service Administrator<p>We are offering a contract-to-hire employment opportunity for a Customer Service Administrator in Reading, PA. This position is pivotal in our operations, focusing on handling customer orders, coordinating transportation, and ensuring compliance through accurate documentation. As a Data Entry specialist, your contribution will lie in managing data entry tasks, tracking shipments, and handling freight bookings.</p><p><br></p><p>Responsibilities </p><p>• Manage and assist customer orders, providing support throughout the entire process</p><p>• Coordinate with vendors and carriers for efficient transportation of goods</p><p>• Ensure compliance by completing necessary shipping documents</p><p>• Responsible for high-volume data entry tasks related to shipment tracking and tracing</p><p>• Handle freight bookings, ensuring smooth and efficient operations</p><p>• Provide exceptional customer support, aiming for ultimate customer satisfaction</p><p>• Handle Export and Import documents with accuracy</p><p>• Support in managing Export Shipments and providing Export Customer Service</p>Help Desk Analyst<p>**Part time - 3 days a week**</p><p>We are providing a long term contract employment opportunity for a Help Desk Analyst in Haverford, Pennsylvania. The primary function of this role will be to offer technical support within our industry. The workplace will be a dynamic environment where you will handle various tech support issues.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently manage and resolve tech support tickets</p><p>• Actively involved in the onboarding and offboarding process</p><p>• Maintain a comprehensive understanding of Active Directory, Jira Service Management, and Microsoft products to better serve our customers</p><p>• Utilize JIRA for service management, enhancing the overall efficiency of our processes</p><p>• Ensure all customer inquiries are handled promptly and professionally</p><p>• Keep up-to-date and accurate records of all customer interactions</p><p>• Regularly monitor customer accounts and take the necessary action when needed.</p>Customer Service SpecialistWe are offering a permanent employment opportunity for a Customer Service Specialist in Newtown Square, Pennsylvania. In this role, you will manage customer databases, resolve customer inquiries, and ensure accurate data entry. This position involves remote work with occasional on-site meetings and training.<br><br>Responsibilities:<br><br>• Accurate and efficient processing of customer credit applications<br>• Maintenance of precise customer credit records<br>• Resolution of customer inquiries in a detail oriented and timely manner<br>• Regular monitoring of customer accounts and prompt action when necessary<br>• Supporting Producers during the sales process to enhance sales generation<br>• Management of client databases and CRM application, assisting producers to increase efficiency<br>• Identification and correction of errors within the CRM system<br>• Collaborating with data analysts for effective data entry into the CRM system<br>• Utilization of Microsoft Excel for data formatting and sorting<br>• Handling inbound and outbound calls, email correspondence, and scheduling appointments.Asset Management Operations Specialist I - Market A<p>We are offering a long-term contract employment opportunity for an Asset Management Operations Specialist I - Market A in the manufacturing industry, located in Wayne, Pennsylvania in this role, you will be expected to handle various administrative tasks, process customer credit applications, maintain customer records, and provide lifecycle management support.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure accurate and efficient processing of customer credit applications</p><p>• Maintain and manage customer credit records, ensuring they are up-to-date and accurate</p><p>• Handle administrative tasks as assigned, including but not limited to, incoming mail review and documentation</p><p>• Support lifecycle management for specific programs, including early and end of lease quoting</p><p>• Ensure understanding and adherence to all program agreements when quoting</p><p>• Manage the team e-mail box, ensuring timely and accurate distribution of all requests</p><p>• Reconcile unapplied cash for accurate posting and accounting</p><p>• Process checks applications accurately and in a timely manner</p><p>• Conduct research and submit refund requests when necessary</p><p>• Handle overflow phone calls, answering basic lease questions as needed</p><p>• Generate and track missing and damaged invoices, administering second and final demand letters as needed.</p>Administrative Assistant<p>We are in the process of recruiting an Administrative Assistant for our client based in Lancaster, Pennsylvania. The Administrative Assistant is centered around providing administrative support, managing phone communications, executing clerical tasks, and assisting with customer support. </p><p><br></p><p>Responsibilities of the Administrative Assistant</p><p>• Ensure detail-oriented handling of phone communication and correspondences.</p><p>• Provide comprehensive administrative support across various departments.</p><p>• Execute a range of clerical tasks effectively and efficiently.</p><p>• Maintain accurate records of customer accounts and take appropriate actions.</p><p>• Handle order taking and billing processes, ensuring accuracy and timeliness.</p><p>• Offer customer service, resolving inquiries promptly and professionally.</p><p>• Assist with accounting support as required.</p><p>• Manage inventory documentation, ensuring accuracy and adherence to regulations.</p><p>• Maintain a high level of attention to detail and problem-solving skills.</p>Tax Manager - Public<p>Base salary: $80,000 - $110,000 Year + Bonus</p><p>Hybrid 3 days onsite 2 days from home, additionally flexibility provided, less than 40 hour week during the summer.</p><p>Benefits hybrid work, Medical, Dental, 401k, Beach days, food trucks,</p><p><br></p><p><br></p><p>2 roles open Tax Manager or Tax Supervisor</p><p><br></p><p>Well established small firm with 3 offices, with uncapped career potential. When you talk about work life balance in public accounting, at this company it rings true. As per the Managing Director “ we are unique in the way we operate. 2 interviews and done</p><p><br></p><p>As a Tax Manager you will be responsible for review of associates and Seniors.</p><p>• Serve as a Career Advisor, mentor or coach to one or more employees, which will include providing honest and timely performance feedback</p><p>• Provide detailed review and analysis of complex tax returns</p><p>• Work on multiple complex issues while communicating in a non-technical manner to facilitate communication between the client and the service team while managing the risk for both the client and the firm</p><p>• Serve as the Tax client service coordinator for appropriate clients</p><p>• Advise clients on a full spectrum of corporate tax services, including planning, research, compliance, and general mergers and acquisitions activities</p><p>• Reviewing research findings and ensure conclusions are consistent with firm policies and professional standards</p><p>• Assist with new business development, extended service and tax issue recognition for existing clients</p><p>• Manage corporate client needs with respect to tax services and federal and state tax compliance</p><p>• Remain up-to-date on current tax practices and changes in tax law</p><p>• Other duties as assigned</p><p>• Some travel may be required</p><p><br></p><p>Basic Qualifications:</p><p><br></p><p>• BA/BS Degree – preferably in Accounting or related field of study</p><p>• CPA, JD, LLM, or EA</p><p>• Minimum of 5 years of experience in Public Accounting</p><p>• Ability to work closely with clients to answer questions or to collect necessary information for tax service requirements</p><p>• Experience with the following: S-Corps, C-Corps, Partnerships</p><p>• Effective verbal and written communication skills</p><p><br></p><p><br></p><p>Qualifications</p><p><br></p><p>• Working knowledge of tax code and technical aspects of tax preparation and compliance</p><p>• Strong technical skills in accounting and tax preparation, industry specialization a plus</p><p>• Ability to handle multiple tasks simultaneously</p><p>• Experience preparing or reviewing accounting for income taxes in accordance with ASC 740’s</p><p>• Experience in dealing with international tax matters a plus</p>Tax Manager - Public<p>Base salary: $120,000 - $160,000/Year + Bonus</p><p>Hybrid 3 days onsite 2 days from home, additionally flexibility provided, less than 40 hour week during the summer.</p><p>Option to work in Chadds Ford or Media, PA</p><p><br></p><p><br></p><p>Well established small firm with 3 offices, with uncapped career potential. When you talk about work life balance in public accounting, at this company it rings true!As per the Managing Director “ we are unique in the way we operate. 2 interviews and done</p><p><br></p><p><br></p><p>As the Tax Manager you will be responsible for review of associates and Seniors.</p><p><br></p><p><br></p><p>• Serve as a Career Advisor, mentor or coach to one or more employees, which will include providing honest and timely performance feedback</p><p><br></p><p>• Train and develop staff members</p><p><br></p><p>• Provide detailed review and analysis of complex tax returns</p><p><br></p><p>• Work on multiple complex issues while communicating in a non-technical manner to facilitate communication between the client and the service team while managing the risk for both the client and the firm</p><p><br></p><p>• Serve as the Tax client service coordinator for appropriate clients</p><p><br></p><p>• Advise clients on a full spectrum of corporate tax services, including planning, research, compliance, and general mergers and acquisitions activities</p><p><br></p><p>• Reviewing research findings and ensure conclusions are consistent with firm policies and detail oriented standards</p><p><br></p><p>• Assist with new business development, extended service and tax issue recognition for existing clients</p><p><br></p><p>• Manage corporate client needs with respect to tax services and federal and state tax compliance</p><p><br></p><p>• Remain up-to-date on current tax practices and changes in tax law</p><p><br></p><p>• Other duties as assigned</p><p><br></p><p>• Some travel may be required</p><p><br></p><p><br></p><p>Basic Qualifications:</p><p><br></p><p>• BA/BS Degree – preferably in Accounting or related field of study</p><p><br></p><p>• CPA, JD, LLM, or EA</p><p><br></p><p>• Minimum of 5 years of experience in Public Accounting</p><p><br></p><p>• Ability to work closely with clients to answer questions or to collect necessary information for tax service requirements</p><p><br></p><p>• Experience with the following: S-Corps, C-Corps, Partnerships</p><p><br></p><p>• Effective verbal and written communication skills</p><p><br></p><p><br></p><p>Preferred Qualifications:</p><p><br></p><p>• Working knowledge of tax code and technical aspects of tax preparation and compliance</p><p><br></p><p>• Strong technical skills in accounting and tax preparation, industry specialization a plus</p><p><br></p><p>• Ability to handle multiple tasks simultaneously</p><p><br></p><p>• Experience preparing or reviewing accounting for income taxes in accordance with ASC 740’s</p><p><br></p><p>• Expertise in dealing with international tax matters a plus</p>Help Desk Technician I<p>We are currently seeking a Help Desk Technician I to join our team. This role offers a contract to permanent employment opportunity within the tech industry. As a Help Desk Technician I, you will be the initial point of contact for technical support, providing excellent customer service while diagnosing and resolving hardware and software issues. </p><p><br></p><p>Responsibilities:</p><p>• Serve as the first contact for users seeking technical assistance over calls, emails, or tickets. </p><p>• Troubleshoot basic hardware and software problems, including issues related to operating systems, applications, and network connectivity.</p><p>• Document user issues accurately and track these issues using the help desk ticketing system.</p><p>• Collaborate with team members to enhance support processes and improve customer satisfaction.</p><p>• Stay abreast of new technologies and industry best practices to provide effective support.</p><p>• Handle the escalation of complex technical issues to Level Two Support or other relevant teams as necessary.</p><p>• Assist in the configuration, installation, and setup of computer systems and peripherals.</p><p>• Maintain and update the asset inventory regularly.</p><p>• Provide user training and support on various software applications and tools, including Office 365, TCP/IP, Active Directory, and Azure.</p><p>• Contribute to a knowledge base of frequently asked questions and solutions.</p>Associate Property Manager<p>Job Title: Property Administrator</p><p>Location: Vineland, NJ</p><p>Reports to: Property Manager</p><p><br></p><p>About the Role:</p><p>We are seeking a Property Administrator to provide exceptional administrative support to our Property Management team. The ideal candidate will bring a strong background in commercial real estate, excellent organizational skills, and a commitment to client service.</p><p><br></p><p>Responsibilities:</p><ul><li>Process invoices for portfolio properties regularly.</li><li>Manage and prioritize correspondence, mail, and drafting responses as needed.</li><li>Maintain tenant, lease, vendor, and property files, both physical and electronic.</li><li>Prepare expense reports and ensure timely approval.</li><li>Schedule and coordinate meetings, retreats, and travel arrangements.</li><li>Create reports, presentations, and marketing materials adhering to company standards.</li><li>Participate in shared administrative duties such as receptionist coverage and kitchen duties.</li><li>Assist with special projects as required.</li><li>Handle tenant and vendor relations, including drafting communications and dispatching maintenance.</li><li>Audit tenant lease files and insurance certificates for compliance.</li><li>Update and maintain YARDI database for tenant and property information.</li><li>Assist with accounting tasks, including budgets, billing, and collections.</li><li>Produce and maintain property books, tenant manuals, and contact lists.</li><li>Collaborate with the Legal Department on service agreements and legal documents.</li></ul><p><br></p><p><br></p>Front Desk CoordinatorWe are on the lookout for a meticulous Front Desk Coordinator to join our team in the Reading, Pennsylvania area. Your role will entail overseeing front desk operations, ensuring efficient routing of calls, welcoming associates, clients, and potential candidates, and providing support to the HR department. This role offers a long-term contract employment opportunity.<br><br>Responsibilities:<br><br>• Oversee the smooth running of all front desk operations<br>• Efficiently handle and direct incoming calls<br>• Warmly greet and assist associates, vendors, and clients<br>• Welcome and provide necessary assistance to potential candidates<br>• Aid the HR Department in tasks including mail distribution, supply ordering, and upkeep of the HR Breakroom<br>• Carry out additional tasks and responsibilities as directed by the supervisor<br>• Use Microsoft Excel, Microsoft Outlook, and Microsoft Word to maintain accurate records and data<br>• Provide exceptional customer service and handle concierge services<br>• Organize files and data entry tasks efficiently and accurately<br>• Leverage skills in Administrative Assistance and handling a multi-line phone system.Administrative Assistant 1Job Description: Administrative Assistant<br>Location: 19154 Zip Code Area<br>Employment Type: Temporary to Hire Opportunity<br><br>A rapidly growing organization in the 19154 zip code area is seeking an Administrative Assistant to join their team in a potential temporary-to-hire role. This position will begin immediately and offers an exciting opportunity to support high-level administrative operations within a dynamic team environment.<br><br>Key Responsibilities:<br>Perform general office duties, including ordering supplies, maintaining records management systems, and performing basic bookkeeping tasks.<br>Prepare professional documents, such as invoices, reports, memos, letters, financial statements, and other relevant materials.<br>File and retrieve corporate records, documents, and reports to ensure seamless data organization and accessibility.<br>Open, sort, and distribute incoming correspondence, including faxes and emails.<br>Draft responses to routine inquiries and correspondence as needed.<br>Required Skills:<br>Excellent verbal and written communication skills essential for effective collaboration with internal and external stakeholders.<br>Strong organizational and multitasking abilities to handle varied tasks efficiently.<br>Customer service and interpersonal skills to foster productive office relationships.<br>Ability to work independently, prioritize tasks, and maintain confidentiality regarding sensitive information.<br>Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.<br>Education and Experience:<br>Education: High school diploma or GED required.<br>Experience: 0–2 years of relevant administrative experience.<br>This is an exciting chance to join a growing organization dedicated to employee success and professional growth. If you’re organized and thrive in a fast-paced environment, this position could be the perfect fit for you! For immediate consideration please call CHristine at 215-244-1870, or send your updated resume to christine.macmahon@roberthalf com. Thank you!Help Desk Analyst IWe are offering a permanent employment opportunity for a Help Desk Analyst I in AUDUBON, Pennsylvania. This role is within the Wholesale Distribution - Dur Goods industry and involves providing support to end users, managing system changes, and maintaining a high level of customer service.<br><br>Responsibilities:<br>• Assisting end users through the ticketing process and ensuring a smooth resolution process<br>• Handling both activations and deactivations as per requirements<br>• Implementing system changes and updates when necessary<br>• Maintaining a high standard of customer service at all times<br>• Utilizing Office 365 and other tools for daily tasks and operations<br>• Gaining familiarity and working with FreshDesk ticketing system<br>• Proficiency in working with Mac systems and devices<br>• Utilizing Active Directory in daily tasks<br>• Supporting the on-site staff and addressing their technical issues<br>• Maintaining a high level of proficiency in working with SmartSheet.Corporate Legal AssistantWe are looking for a Legal Project Administrator to join our team in Middletown, Delaware. This role involves providing administrative project support to our Agile Project Management Team and assisting in various tasks. Your role will be crucial in coordinating with various legal project coordinators, managing multiple tasks with competing deadlines, and offering proactive support to project teams beyond minimum delivery requirements.<br><br>Responsibilities:<br>• Liaise with the Legal Project Coordinators ensuring smooth communication and efficient project execution.<br>• Support the management of multiple tasks with competing deadlines, ensuring all tasks are completed in a timely manner.<br>• Set up and manage recurring tasks and activities, contributing to the efficiency of project operations.<br>• Draft and assist in preparation of various documents, filings, and letters, ensuring all necessary documentation is accurate and readily available.<br>• Manage various aspects of document creation and review, including creating first drafts of key documents and checking documents for spelling/grammar errors.<br>• Assist with projects, including file uploads, ordering corporate documents, signature page compilation, and saving relevant documentation to internal file system.<br>• Handle administrative responsibilities as needed, providing a wide range of support to the project management team.<br>• Work collaboratively with Legal Project Coordinators to complete any additional tasks, ensuring all project requirements are met. <br><br>Skills:<br>• Proficient in Adobe Acrobat, Case Management Software, LexisNexis, Management System, and Microsoft Excel.<br>• Excellent communication skills and the ability to handle customer complaints effectively.<br>• Experience in claim administration and customer service within the consumer electronics industry.Order Entry ClerkWe are offering a long-term contract employment opportunity for an Order Entry Clerk in the consultancy industry, specifically located at WAYNE, Pennsylvania, 19087-1708, United States. This role involves working onsite, supporting both office and warehouse operations.<br><br>Responsibilities:<br>• Accurately and efficiently process customer credit applications<br>• Maintain detailed and accurate customer credit records<br>• Handle customer inquiries and provide appropriate solutions<br>• Monitor customer accounts and take necessary actions when needed<br>• Utilize CRM and ERP solutions to manage customer data<br>• Use accounting software systems and ADP for financial services<br>• Handle inbound calls and provide exceptional customer service<br>• Perform billing functions and check processing<br>• Administer claims using Epic Software<br>• Use About Time software for efficient time management.Desktop Support Analyst<p>We are offering a contract for a Desktop Support Analyst position based in MALVERN, Pennsylvania. In this role, you will be expected to provide comprehensive technical support, handle user queries, and manage customer applications. This position will require a strong understanding of Apple devices, iOS, and JAMF Casper Suite, along with an ability to quickly generate reports and maintain procedure manuals. For consideration, please apply directly or reach out to Abigail Fox! **this role is an onsite position and requires local residence to King of Prussia, PA** </p><p><br></p><p>Responsibilities:</p><p>• Accurately process and manage customer applications.</p><p>• Maintain and update customer records with precision.</p><p>• Handle customer inquiries and resolve any technical issues.</p><p>• Monitor customer accounts and take necessary actions as required.</p><p>• Write reports and business correspondence in a timely manner.</p><p>• Provide guidance to users by developing and updating procedure manuals.</p><p>• Demonstrate a strong understanding and familiarity with JAMF Casper Suite.</p><p>• Leverage iOS experience to support and troubleshoot Apple devices.</p><p>• Utilize foundational knowledge in Mac OS in daily operations.</p><p>• Showcase strong work ethic in desktop support and related experiences.</p>Sales Support<p>We are in search of a part-time Sales Support member to join a team in the Food & Beverage industry. Based in Line Lexington, Pennsylvania, this role offers a contract to permanent employment opportunity in a hybrid work setting. As a Sales Support, you will be involved in various sales-related activities, from processing customer applications to maintaining accurate records and resolving customer inquiries.</p><p><br></p><p>Responsibilities:</p><p>• Engage in inside sales activities, such as calling distributors and convenience stores</p><p>• Generate leads and schedule meetings for outside sales representatives</p><p>• Utilize ADP Financial Services and Configure Price Quote (CPQ) for financial and pricing matters</p><p>• Employ Customer Relationship Management (CRM) techniques to manage customer interactions</p><p>• Operate Enterprise Resource Planning (ERP) systems to streamline and integrate business processes</p><p>• Execute ERP solutions to enhance business operations</p><p>• Make use of the 'About Time' software for effective time management</p><p>• Handle answering inbound calls from customers and address their needs</p><p>• Conduct auditing tasks to ensure data and process accuracy</p><p>• Handle billing functions to ensure accurate and timely invoicing</p><p>• Exhibit strong communication skills to effectively interact with customers and team members.</p>