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2 results for Pc Technician in Nashville, TN
- Brentwood, TN
- onsite
- Permanent
- 65000.00 - 75000.00 USD / Yearly
- <p>The Service Support Analyst is a key member of the technology support desk, serving as the first point of contact for technology-related inquiries from internal users. This role manages the intake and assessment of support requests, resolves routine issues directly, and coordinates with specialized teams for complex matters. The analyst maintains operational continuity by ensuring users connect quickly to the right resources, supporting a responsive and organized support experience. This position collaborates with service desk engineers, application managers, and infrastructure specialists to resolve issues efficiently, document support actions, and contribute to continuous improvements in support processes. Strong communication, attention to detail, and real-time assessment skills are essential.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Task Execution and Support</strong></p><ul><li>Respond promptly to support requests via phone, email, and ticketing systems, accurately logging all interactions.</li><li>Identify user needs and route requests to the appropriate team or specialist.</li><li>Resolve routine technical issues using established procedures and documentation.</li><li>Stay familiar with the service catalog and escalation pathways to guide users effectively.</li><li>Document support actions to enhance team knowledge and improve future responses.</li></ul><p><strong>Collaboration and Communication</strong></p><ul><li>Coordinate with engineers, application managers, and infrastructure teams to track and follow up on issues.</li><li>Communicate clearly and professionally, providing updates and guidance throughout the support process.</li><li>Participate in team meetings and assist with onboarding/training for new staff.</li></ul><p><strong>Operational Support</strong></p><ul><li>Monitor ticket queues and prioritize based on urgency and impact.</li><li>Track open issues and follow through to resolution.</li><li>Support the creation and maintenance of internal documentation, such as FAQs and troubleshooting guides.</li><li>Handle basic system access tasks like password resets and account provisioning.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Gather feedback and suggest process improvements for service delivery.</li><li>Stay up to date on technology platform updates and support procedures.</li><li>Share observations with service desk leadership and participate in ongoing learning.</li></ul>
- 2026-02-17T18:58:52Z
- Nashville, TN
- onsite
- Permanent
- 170000.00 - 185000.00 USD / Yearly
- <p>We are looking for an experienced AI & Analytics Platform Manager to spearhead the integration of artificial intelligence and groundbreaking technologies. The AI & Analytics Platform Manager leads our client’s integration of artificial intelligence and emerging technologies to enhance efficiency, improve service delivery, and drive innovation. This role defines and carries out AI strategy, identifying opportunities for machine learning, natural language processing, and automation—especially in legal technology. Partnering with senior leadership and cross-functional teams, the Manager evaluates, implements, and optimizes AI-enabled solutions supporting operations and client outcomes. </p><p><br></p><p><strong>Strategic Planning and Execution</strong></p><ul><li>Develop and lead AI strategy aligned with business goals.</li><li>Identify opportunities to use AI and automation to improve workflows and client service.</li><li>Evaluate emerging technologies and plan for long-term growth.</li><li>Work with leadership to create governance for responsible AI use and data privacy.</li><li>Advance analytics and reporting initiatives for the organization.</li></ul><p><strong>Team Leadership and Development</strong></p><ul><li>Align AI initiatives with business needs and current systems.</li><li>Promote adoption of AI capabilities and professional development.</li><li>Support resource allocation for high-impact AI projects.</li></ul><p><strong>Operational Management</strong></p><ul><li>Oversee AI tools and platforms from development to deployment.</li><li>Manage vendor relationships and partnerships for scalable solutions.</li><li>Monitor system performance, resolve issues, and ensure compliance with company standards.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Lead modernization of operations through AI and emerging tech.</li><li>Stay current on industry trends and regulatory developments.</li><li>Collect stakeholder feedback to refine AI solutions.</li><li>Foster a culture of innovation and iterative improvement.</li></ul>
- 2026-03-02T20:33:43Z