<p>We are seeking a proactive and detail-oriented <strong>Desktop Support Analyst</strong> for, one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledgebase, and improving overall service delivery within the IT Help Desk team. <strong>The hours worked would be 12 pm CST - 6 pm CST, Monday-Friday.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to incoming service requests in a timely manner, gather pertinent information, and document all interactions using the internal Help Desk System.</li><li>Classify, prioritize, and manage service requests in accordance with department guidelines and SLAs.</li><li>Troubleshoot a variety of IT issues, including personal computer hardware/software, operating systems, email, printers, network access, internet connectivity, and mobile devices.</li><li>Escalate or reassign tickets as appropriate, ensuring efficient handoff to other support tiers or teams.</li><li>Maintain and contribute to the resolution knowledge base by documenting solutions to resolve issues.</li><li>Provide clear, professional communication to end users and stakeholders, including periodic reports and enterprise-wide updates when required.</li><li>Collaborate with Support Engineers and other internal service teams to ensure seamless issue resolution.</li><li>Mentor Help Desk Technician I staff to enhance their technical and customer service skills.</li><li>Assist the Desktop Support Manager with internal initiatives aimed at improving service delivery and team effectiveness.</li><li>Monitor team workloads and help manage ticket backlogs to ensure high service levels.</li><li>Remotely connect to user systems to diagnose and resolve technical issues efficiently.</li><li>Identify recurring problems and trends and assist in developing proactive solutions.</li><li>Perform additional duties and participate in projects as assigned.</li></ul>
<p>We are looking for a dedicated IT Tech to join our client's team in LaVergne, Tennessee. In this role, you will provide comprehensive technical and administrative support for a range of hardware and software, ensuring seamless operation for end users. This is a long-term contract position offering an excellent opportunity to develop and apply your expertise in IT hardware and systems. <strong>This role is a second shift position from 4 pm - 1 am, Monday-Friday. </strong></p><p><br></p><p>Responsibilities:</p><p>• Administer, configure, and repair laptops, including diagnosing hardware issues and replacing components as needed.</p><p>• Perform Windows Systems Administration tasks across workstation platforms, including adding new systems to the network and domain.</p><p>• Set file and folder permissions to ensure secure and efficient access.</p><p>• Troubleshoot and resolve hardware and software issues for laptops, network devices, and other equipment.</p><p>• Install and configure user workstations with required applications and software updates.</p><p>• Manage printer installations, including LaserJet and Zebra models, and troubleshoot connectivity issues.</p><p>• Provide first-level technical support to end users, assisting with software operations and resolving connectivity problems.</p><p>• Conduct preventative maintenance to ensure system reliability.</p><p>• Document processes and procedures to facilitate efficient troubleshooting and knowledge sharing.</p><p>• Assist with cabling projects, including Ethernet and serial installations, as well as barcode scanner configurations.</p>
