<p>Robert Half Technology is searching for a skilled <strong>Help Desk Support Specialist </strong>for a client headquartered in Nashville, Tennessee. This role is a 6-month contract with the possibility of extension based on performance, 40 hours per week and is 100% remote. </p><p><br></p><p><strong>Responsibilities: </strong></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System</p><p>• Classify, and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise. </p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines. </p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level </p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service level and achieve team goals </p>
We are looking for a dedicated Field IT Support Specialist to provide hands-on technical assistance for warehouse operations in Springfield, Tennessee. In this fully on-site role, you will ensure the smooth functioning of IT systems critical to purchasing, production control, and logistics processes. This position involves troubleshooting, maintaining, and optimizing hardware, software, and network systems directly within warehouse environments.<br><br>Responsibilities:<br>• Diagnose and resolve on-site IT issues, including hardware malfunctions, software errors, and network connectivity problems.<br>• Ensure smooth operation of critical applications and systems used in warehouse logistics and production control.<br>• Install, configure, and maintain IT equipment to meet operational needs.<br>• Collaborate with development teams to identify and resolve system-related challenges.<br>• Train warehouse staff on effective use of technology and adherence to best practices.<br>• Manage user accounts, permissions, security protocols, and data backup systems.<br>• Assist in deploying new technology systems and performing upgrades across warehouse locations.<br>• Provide timely and effective technical support to minimize disruptions in operations.<br>• Document IT processes and maintain accurate records of system configurations and issues.
