<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
<p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p>
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
<p>We are looking for a skilled Business Analyst II to join our team in Nashville, Tennessee. In this long-term contract role, you will play a crucial part in evaluating business systems, identifying user needs, and developing strategies that align with organizational goals. This position requires a blend of technical expertise, analytical thinking, and creative problem-solving to deliver impactful solutions.</p><p><br></p><p><strong>Overview</strong></p><p>The Business Analyst II will support a large operational and technology‑driven organization by reviewing, analyzing, and evaluating business systems and user needs. This role translates requirements into functional specifications, supports system enhancements, and partners closely with cross‑functional teams to ensure solutions align with overall business strategies. The role involves complex problem‑solving, goal planning, and the execution of diverse tasks requiring independent judgment and creativity.</p><p><strong>Key Responsibilities</strong></p><ul><li>Review, analyze, and evaluate current business systems, data, and user needs to identify improvement opportunities.</li><li>Develop detailed documentation of user requirements, system functions, workflows, and process steps.</li><li>Collaborate with technical teams to formulate system requirements and ensure alignment with business goals.</li><li>Support the development and modification of system processes and tools as needed.</li><li>Provide insights and recommendations to leadership based on data analysis.</li><li>Interact with internal project teams to support ongoing initiatives and ensure smooth workflow execution.</li></ul><p><strong>Interview Process</strong></p><ul><li>1–2 interviews depending on team schedules.</li></ul>
<p>The Service Support Analyst is a key member of the technology support desk, serving as the first point of contact for technology-related inquiries from internal users. This role manages the intake and assessment of support requests, resolves routine issues directly, and coordinates with specialized teams for complex matters. The analyst maintains operational continuity by ensuring users connect quickly to the right resources, supporting a responsive and organized support experience. This position collaborates with service desk engineers, application managers, and infrastructure specialists to resolve issues efficiently, document support actions, and contribute to continuous improvements in support processes. Strong communication, attention to detail, and real-time assessment skills are essential.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Task Execution and Support</strong></p><ul><li>Respond promptly to support requests via phone, email, and ticketing systems, accurately logging all interactions.</li><li>Identify user needs and route requests to the appropriate team or specialist.</li><li>Resolve routine technical issues using established procedures and documentation.</li><li>Stay familiar with the service catalog and escalation pathways to guide users effectively.</li><li>Document support actions to enhance team knowledge and improve future responses.</li></ul><p><strong>Collaboration and Communication</strong></p><ul><li>Coordinate with engineers, application managers, and infrastructure teams to track and follow up on issues.</li><li>Communicate clearly and professionally, providing updates and guidance throughout the support process.</li><li>Participate in team meetings and assist with onboarding/training for new staff.</li></ul><p><strong>Operational Support</strong></p><ul><li>Monitor ticket queues and prioritize based on urgency and impact.</li><li>Track open issues and follow through to resolution.</li><li>Support the creation and maintenance of internal documentation, such as FAQs and troubleshooting guides.</li><li>Handle basic system access tasks like password resets and account provisioning.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Gather feedback and suggest process improvements for service delivery.</li><li>Stay up to date on technology platform updates and support procedures.</li><li>Share observations with service desk leadership and participate in ongoing learning.</li></ul>
<p>We are seeking a <strong>Business Analyst</strong> with hands-on NetSuite experience to support ongoing system optimization, workflow improvements, and operational reporting. In this contract role, you’ll work directly with finance, accounting, and operations teams to understand process gaps, configure NetSuite enhancements, and improve the overall efficiency of the ERP environment. This position is ideal for someone who thrives in a fast-paced, project-focused setting.</p><p><br></p><p><strong>Key Details</strong></p><ul><li><strong>Contract Length:</strong> 3+ months with likely extension</li><li><strong>Work Environment:</strong> Onsite</li><li><strong>Core System:</strong> NetSuite ERP (required)</li><li><strong>Focus Areas:</strong> Process mapping, configuration support, reporting, integrations, and user support</li></ul><p><strong>What You Will Do</strong></p><p>• Serve as the primary NetSuite resource for troubleshooting, configuration updates, and workflow optimization</p><p> • Analyze current business processes and identify opportunities for automation and enhancement</p><p> • Build and maintain NetSuite dashboards, saved searches, and custom reports</p><p> • Support system upgrades, integrations, and module enhancements</p><p> • Partner with finance and accounting teams to ensure proper design of workflows, roles, permissions, and transaction flows</p><p> • Document requirements, create functional specifications, and translate business needs into system solutions</p><p> • Provide user training and support to improve adoption and enhance system utilization</p><p> • Collaborate with stakeholders across operations, supply chain, and finance to align system capabilities with business needs</p><p> • Ensure data accuracy, consistency, and integrity throughout the ERP environment</p>
<p>Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Hardware Support:</strong> Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li><strong>Software Installation:</strong> Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li><strong>Technical Support:</strong> Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li><strong>Hardware Maintenance:</strong> Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li><strong>Inventory Management:</strong> Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li><strong>User Training:</strong> Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>Security Compliance:</strong> Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol><p><br></p>
<p>The Applications Manager for Financial Systems oversees the implementation, maintenance, and ongoing optimization of enterprise financial applications that support accounting, billing, timekeeping, and financial reporting needs for our client. This role is responsible for configuring financial systems to align with our client’s operational, compliance, and reporting requirements—emphasizing accuracy, scalability, and effective integration with other platforms.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Planning & Execution</strong></p><ul><li>Manage financial systems to meet our client’s operational, compliance, and service objectives.</li><li>Evaluate current applications and develop strategies for improved performance and integration.</li><li>Set and promote best practices for financial systems aligned with organizational priorities.</li></ul><p><strong>Team Collaboration & Communication</strong></p><ul><li>Work with teams to integrate financial platforms with other enterprise systems.</li><li>Supervise team members on financial system projects and ensure alignment with goals.</li><li>Serve as the liaison among business stakeholders, technical teams, Finance, and vendors.</li></ul><p><strong>Operational Management & Delivery</strong></p><ul><li>Oversee configuration, deployment, and enhancements of financial applications.</li><li>Monitor and troubleshoot system performance, and ensure user satisfaction.</li><li>Maintain inventory of software assets, licenses, and contracts for compliance.</li><li>Provide regular system status updates and identify improvement opportunities.</li></ul><p><strong>Process Optimization & Innovation</strong></p><ul><li>Stay up to date on evolving financial technology and legal tech trends.</li><li>Lead automation and workflow improvement initiatives to boost accuracy and efficiency.</li><li>Coordinate end-user feedback on new or modified systems for continuous improvement.</li></ul>
