<p>Patient Access Representative </p><p>Full Time - Monday-Friday - 7:30am-4:00pm</p><p><br></p><p>We are looking for a Patient Access Specialist to support patient intake and account setup for a hospital in New Hampshire. This contract opportunity with potential for a permanent role is ideal for someone who combines strong administrative accuracy with a compassionate approach to patient interactions. In this role, you will help ensure registration, insurance verification, documentation, and payment-related activities are completed correctly while maintaining compliance with organizational and regulatory standards.</p><p><br></p><p>Responsibilities:</p><p>• Manage patient admissions and pre-registration activities by gathering demographic details, insurance information, and required documentation before scheduled services.</p><p>• Create and update patient accounts with a high level of accuracy, including medical record assignment, order processing, and data entry needed for timely service delivery.</p><p>• Review insurance eligibility and benefit information, apply the correct plan details in the system, and support accurate billing and clean claim performance.</p><p>• Discuss financial responsibility with patients or guarantors, collect point-of-service payments and overdue balances, and explain available payment arrangements when appropriate.</p><p>• Guide patients, guardians, or guarantors through consent paperwork and required notices, ensuring signatures, supporting documentation, and educational materials are completed and distributed properly.</p><p>• Perform medical necessity screening for applicable services, communicate potential coverage limitations to Medicare patients, and document required notices in accordance with established procedures.</p><p>• Deliver courteous and empathetic service during in-person and phone interactions while following departmental policies and patient experience expectations.</p><p>• Use auditing and reporting tools to identify account issues, correct registration errors, and help maintain documentation quality across accounts, departments, and facilities.</p><p>• Provide audit results and related statistical information to leadership to support performance standards and operational accuracy.</p>
We are looking for a Medical Front Desk Specialist to support a busy maternal care practice in Brookline, Massachusetts. This Long-term Contract position is ideal for someone who creates a welcoming patient experience while keeping front office operations organized and efficient. The role involves coordinating appointments, managing patient intake, and assisting with records and referral-related administrative tasks in a setting focused on high-risk pregnancies.<br><br>Responsibilities:<br>• Welcome patients upon arrival, complete the check-in process, and ensure all front desk interactions are handled with professionalism and care.<br>• Coordinate and maintain provider schedules by arranging appointments and confirming accurate visit details.<br>• Process requests for medical records while maintaining confidentiality and following office procedures.<br>• Support administrative workflows connected to referral-based services and patient coordination for maternal care and high-risk pregnancy visits.<br>• Manage daily front office activity for a clinic volume of approximately 18 to 20 patients, helping appointments run smoothly throughout the day.<br>• Work closely with a team of four providers to keep patient information current and support efficient office communication.<br>• Use Athena experience, when available, to assist with scheduling, documentation access, and other front desk functions.<br>• Prioritize patient service in every interaction by addressing questions promptly and helping create a positive visit experience.
<p>We are looking for a Office/Medical Billing Specialist to support financial operations for a healthcare setting in Massachusetts. This Contract position focuses on billing accuracy, benefit coordination, account maintenance, and responsive service for residents and families. The ideal candidate brings hands-on experience with medical billing workflows, government program eligibility processes, and account reconciliation while working effectively in a fast-paced business office environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee Medicaid application processing, periodic eligibility reviews, and continued benefit administration to help maintain uninterrupted coverage.</p><p>• Keep resident census information current by coordinating admissions, transfers, discharges, and related financial records with accuracy.</p><p>• Generate private-pay billing statements and patient liability invoices, while handling payment posting, collection efforts, and follow-up on outstanding balances.</p><p>• Submit consolidated billing claims, research discrepancies, and work through billing issues to support timely resolution.</p><p>• Prepare daily bank deposits, verify balances, reconcile deposit activity, and complete electronic submissions accurately.</p><p>• Address questions from residents and family members regarding invoices, account status, and other financial matters in a clear and attentive manner.</p><p>• Maintain resident personal needs accounts and perform regular reconciliations to ensure proper documentation and account accuracy.</p><p>• Support the Business Office Manager with month-end close activities, audit preparation, reporting tasks, and additional office initiatives as needed.</p>