47 results for Member Services Representative in Mountain View Ca

Customer Service Representative Livermore client is in search of a contract to permanent customer service representative. In this Customer Service role, you will be responsible for the following: • Direct general customer service- for both end-users and distribution partners via phone and email.• Respond to Sales inquiries, expectations, and delivery management.• Prepare quotes in Epicor and submit them directly to the customer or as directed by sales.• Process customer Purchase Orders in Epicor upon receipt from customer (email or customer web portal) or when forwarded from sales.o Convert existing quotes in Epicor.o Identify account based, or transaction based special instructions.o Alert sales when customer need by dates or on the PO are not achievable prior to finalizing Sales Order.o Audit Sales Order for accuracy – ship to address, need by dates, order price, customer part number, and quantity.o Acknowledge directly to the customer that their purchase order has been processed and our commit/promise dates. If commit date is not yet available, confirm and update when it becomes available.• Order Management- utilize Production Report, Epicor, and order status tools to:o Monitor orders daily for on-time ship date or promised delivery. Raise any issues to the corresponding DSM.o Communicate with DSM daily to understand priority and manage customer ship/need by dates.• Daily interaction with other support departments, including Finance, Sales, Purchasing, Engineering and Product Management.• Return Management Duties.o Create and send out return documents to customers as needed.o Track returns through the complete process and ensure credit memos are sent to customers.• Awareness and adherence to all documented sales operations processes.• Open corrective action cases in Epicor on every opportunity for process improvement.• Performs other related duties as assigned by management. Epicor, Microsoft Office, PowerBI and web-based portals.

Customer Service Representative We are seeking a Customer Service Representative in the Import & Distribution industry, based in South San Francisco, California. This role offers a contract to permanent employment opportunity, where you will be an integral part of our team, managing customer interactions, maintaining their records, and ensuring their orders are processed efficiently. Responsibilities:• Manage incoming phone calls, ensuring they are screened and forwarded appropriately• Welcome guests including customers, vendors, and visitors with a detail oriented demeanor• Efficiently handle customer orders received via phone or fax, ensuring they are processed correctly• Respond to customer inquiries regarding product availability and delivery schedules• Maintain up-to-date company sales catalogs for easy reference• Ensure all invoices are double-checked, alphabetized, and filed systematically• Handle additional tasks as required to ensure smooth operations• Utilize your skills in Microsoft Word and Order Entry for efficient data management and customer service.

Customer Service Representative We are offering a contract for a Customer Access Assistant position in Newark, California. The role is primarily in the health care industry, where you will be the first point of contact for patients and providers, handling a multitude of communication channels. This role demands a high level of customer service, strong communication skills, and the ability to manage operations efficiently. Responsibilities:• Handle high volumes of both inbound and outbound calls, ensuring swift and accurate responses• Assist in the registration and cancellation of appointments for patients• Accurately document calls and route them to the appropriate department when necessary• Identify and escalate urgent customer needs or operational issues promptly• Navigate medical records to ensure patient information is up-to-date and accurately entered in the correct location• Adhere to all regulatory and compliance standards, delivering a high level of customer service• Follow documented protocols and guidelines to maintain consistency and quality of service• Use reference documents and online knowledgebase tools to provide accurate information regarding health care services• Utilize the functionality of the telephone system as required• Perform other duties as assigned within the department, maintaining a flexible and collaborative approach.

Customer Service Representative Brentwood client is in need of several customer service individuals for a grand opening- this is a one day event! Hours: 4pm-10pm This role entails working as support staff at the grand opening celebration of a large well-known retailer’s new location – attendees of the event will be the staff and executives. Duties will include: • Assist with Station Service and handing out items to guests. Water bottles, merch…• Teamwork: Collaborate effectively with other staff members to ensure a smooth flow of service and address any guest requests or concerns.• Customer Service: Interact with guests in a courteous and friendly manner, aiding as needed, and ensuring their overall satisfaction.• Flexibility to assist where needed! You will be on your feet the entire time, please plan accordingly. If you are interested in helping with the event, apply today!

Patient Financial Services Representative We are in search of a Patient Financial Services Representative to join our team in the healthcare industry located in French Camp, California. In this role, you will manage a variety of tasks related to third-party billing, collections, and other administration functions. You will oversee a team handling complex billing tasks, including patient account billing, claim denials, reimbursements, and collections. Responsibilities: • Supervise and coordinate the operations of the clerical unit within the business office. • Ensure the accurate and timely billing of patient accounts. • Manage and resolve claim denials and reimbursement issues. • Collaborate with insurance representatives and internal teams to correct billing issues. • Oversee and ensure the accuracy of customer credit records. • Train the team on billing procedures, policies, and regulations. • Conduct regular audits of claims, statements, and financial reports. • Ensure compliance with billing rules and legal guidelines. • Utilize skills in Allscripts, Cerner Technologies, CRM, Crystal Reports, Dentrix Dental Software, answering inbound calls, authorizations, benefit functions, and billing functions. • Handle complex billing problems and appeals with a strong problem-solving approach. This role offers a long-term contract employment opportunity.

Patient Access Rep We are offering a short term contract employment opportunity for a Patient Access Rep in Palo Alto, California. In this role, you will be tasked with a variety of responsibilities related to patient admissions and registration, handling customer service inquiries and concerns, and processing required paperwork for billing and compliance needs. Responsibilities: • Accurately record payments collected at the point-of-service delivery • Develop a fundamental understanding of the various health insurance coverage options • Manage routine patient escalations and perform service recovery when necessary • Assist with complex registrations by escalating to a more experienced team member • Greet patients and initiate the registration process • Maintain detail-oriented communication with various staff, physicians, guests, and patients • Meet individual productivity and key performance indicators on a weekly basis • Provide excellent customer service to all individuals you interact with • Handle a combination of responsibilities for all areas of Patient Access Service operations.

Customer Assistant Our client is specifically looking for candidates who have:· Six-months of customer service experience· Healthcare experience preferred but not required· High school diploma or GED equivalent Experience· Type 40 words per minute (Will need to take a typing assessment)· Excellent customer service skills· Demonstrated knowledge of proper English grammar in speaking and writing· Effectively listen to resolve patient's/customers inquiries· Maintain respect and composure in stressful situations· Navigate complex software tools and accurately input data· Effectively document caller notes into the medical record· Ability to adjust communication to fit the needs and level of understanding of the receiver· Ability to apply business logic to resolve patient/customer issues while managing multiple priorities

Customer Access Associate We are searching for a Customer Access Associate in Newark, CA for our client, where you will handle a high volume of inbound and outbound calls, faxes, and other communications related to healthcare services. Their team is dedicated to delivering an exceptional patient and customer experience by efficiently coordinating services, accurately answering inquiries, and ensuring seamless access to healthcare. This is a great, long-term contract opportunity with the possibility of turning into a permanent position. Key Responsibilities:<ul><li>Respond to high-volume inbound calls and referrals from patients, providers, and clinic staff.</li><li>Assist patients with registering, scheduling, and canceling appointments.</li><li>Accurately document and route calls to the appropriate department.</li><li>Identify urgent customer needs or operational issues and escalate them as necessary.</li><li>Navigate electronic medical records (EMR) and ensure patient information is correctly updated.</li><li>Adhere to regulatory and compliance standards.</li><li>Provide high-level customer service, following documented protocols and guidelines.</li><li>Maintain and exceed quality assurance standards.</li><li>Use reference materials and online tools to accurately communicate service information.</li><li>Operate the telephone system effectively.</li><li>Perform additional departmental duties as assigned.</li></ul>

Front Desk Coordinator Robert Half's client in Hayward is seeking a Front Desk Coordinator. This individual will manage our front desk daily and perform various administrative and clerical tasks. As a receptionist, you are our company's first point of contact, giving clients and staff directions.Answering phones, taking messages, managing on-call schedules daily schedules, sorting and distributing mail. Need to deal with emergencies promptly and effectively while streamlining duties.We are looking for an individual open to stepping in to help other team members and cross-train as needed in an ever-changing environment. Responsibilities• Greet and welcome guests and assist with all inquiries• Maintain security by following procedures, monitoring logbooks, issuing visitor badges• Notify personnel of visitor arrival• Answer, screen, and forward incoming calls as necessary• Maintain employee and department directories• Receive, sort, and distribute daily mail• Ship documents through FedEx• Ensure the work area is tidy and presentable• Order office and cafeteria supplies and maintain the copy machine and Pitney Bowes for repairs and staff needs.• Intake new Job Leads, enter in the CRM system, manage sales support, and track and update data (daily)• Create Job Announcements• Update Daily and On-Call Schedules• Review and approve invoices for accuracy and documentation• Enter invoices into the accounting system• Create purchase orders• Track and secure approvals for invoices• Support General Manager and Sales Manager with reports and audits• Communicate with vendors about insurance updates, W9s, and Certified Payroll Reports• Research and resolve invoice discrepancies Qualifications• High school diploma, with an associate or bachelor's degree preferred• 3+ years of experience• Communication, Grammar, and Written proficiencies• Google Web Browser, Chat, Google Share Drives proficiencies• Knowledge of accounting principles• Proficiency in Adobe, Excel, and Word• Knowledge of payment processing methods• Awareness of relevant regulations

Customer Access Assistant We are seeking a Customer Access Assistant for a 6-month contract position in Newark, CA. The Customer Access Assistant will be responsible for handling a high volume of inbound and outbound calls, assisting patients with scheduling needs, and ensuring accurate documentation of customer interactions. This role requires strong customer service skills, attention to detail, and the ability to navigate electronic medical records efficiently. This role is located near Thornton Ave. and Gateway Rd. in Newark, CA. Responsibilities:<ul><li>Respond to a high volume of inbound and outbound telephone calls and referrals.</li><li>Assist patients with registering, scheduling, and canceling appointments.</li><li>Accurately document and route calls to the appropriate department.</li><li>Identify urgent customer needs or operational issues and escalate them appropriately.</li><li>Efficiently navigate electronic medical records to ensure patient information is current and entered accurately.</li><li>Meet all regulatory and compliance standards while delivering exceptional customer service.</li><li>Follow documented protocols and guidelines to ensure accuracy and consistency.</li><li>Consistently meet or exceed departmental quality assurance standards.</li><li>Utilize reference documents and online tools to provide accurate information about healthcare services.</li><li>Operate telephone system functionalities effectively as required.</li><li>Perform additional departmental duties as assigned.</li></ul>

Client Service Associate **Please apply here and reach Jennifer Fukumae on LinkedIn for prompt consideration!** Job Posting: Client Service AssociateEmployment Type: Full-TimeLocation: Los Gatos, CA (on-site to start, then hybrid option)Comp: $60-90k base salary + bonus (DOE) We are partnering with a Wealth Management and Financial Planning firm located in Los Gatos. This firm is thriving with 500mAUM and this is just the beginning! If you are personable and looking to jump start your career helping high net-worth individuals, enjoy work-life balance, and aren't afraid to ask questions and learn, apply today! Responsibilities:<ul><li>Assist Senior Client Service Associates with managing clients and answering inquiries in a timely manner.</li><li>Assist with banking procedures such as, account openings, wire transfers, and account maintenance. </li><li>Ensure client's documentation are kept up to date.</li><li>Communicate and build rapport with clients and offer client solutions when appropriate.</li></ul>

Customer Navigator We are offering a short term contract employment opportunity for a Customer Navigator in Palo Alto, California. As a Customer Navigator, you will serve as a crucial link between the healthcare facility and its patients, providing assistance, managing appointments, and ensuring a smooth customer service experience. Responsibilities: • Provide a personal connection to the hospital for patients, families, and visitors through on-site and telephonic customer service. • Act as a non-clinical liaison, offering assistance to patients before, during, and after their encounter with the medical facility. • Attend to patients, their families and visitors entering the hospital and clinics, offering clear verbal and written instructions, directions, and escorts to their destinations. • Facilitate the scheduling of physician appointments and care during in-patient and out-patient stays, assisting in navigating the healthcare system. • Communicate patient and guest concerns to the appropriate department for facilitation and record summary when necessary. • Provide information about campus shuttles to assist with transportation of guests to and from the hospital and other clinics. • Maintain adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals. • Participate in ongoing education and training related to customer service, patients' rights, and ethical treatment. • Supervise and provide guidance to a team of volunteers, ensuring a high level of customer service is maintained. • Use Microsoft Word, Excel, and other database tools for efficient scheduling and record keeping.

Office Services Associate We are in search of an Office Services Associate to join our team in San Francisco, California. In this role, you will be responsible for handling various back-office services, including digital and physical mail, reprography, and litigation printing. The role is part of a wider team that supports hospitality, reception, and audio/visual services. This role offers a short-term contract employment opportunity. Responsibilities: • Handle customer inquiries and ensure accurate processing of credit applications. • Maintain meticulous records of customer credit. • Monitor customer accounts and take necessary action when required. • Provide support in digital and physical mail services, litigation printing, and reprographics. • Contribute to hospitality facilities, reception, and audio/visual services as needed. • Prioritize workflow and ensure timely completion of all projects. • Troubleshoot basic equipment problems and place service calls when necessary. • Maintain logs for all office services and adhere to established procedures. • Interact with clients in person, over the phone, or electronically. • Ensure quality assurance on own and work of others. • Load machines with necessary supplies such as paper and toner.

Front Desk Coordinator Job Description: Front Desk Coordinator We are seeking a friendly, organized, and professional Front Desk Coordinator with 1-3 years of experience to be the first point of contact for our office. In this role, you will manage front desk operations, provide exceptional customer service, and ensure a welcoming environment for visitors and staff. You will also support administrative tasks to help streamline office efficiency.Key Responsibilities:<ul><li>Greet and assist visitors, clients, and staff with professionalism and a positive attitude.</li><li>Answer and direct phone calls, emails, and inquiries to the appropriate departments.</li><li>Maintain the reception area, ensuring it is clean, organized, and stocked with supplies.</li><li>Coordinate appointments, meeting room schedules, and other office activities.</li><li>Manage incoming and outgoing mail and deliveries.</li><li>Provide administrative support, including data entry, filing, and other clerical duties as assigned.</li><li>Serve as a resource for general office information and assist with employee requests when needed.</li></ul>

Administrative/Customer Support A nonprofit client is seeking a proactive and detail-oriented Administrative Support Professional to join their Legal Department on a contract basis for 1-2 months. This is an onsite role where you will support the legal team by managing incoming calls, addressing inquiries related to immigration, and providing administrative assistance as needed.The ideal candidate will be bilingual in Spanish and English, have excellent communication skills, and be comfortable working in a fast-paced environment providing support to individuals navigating sensitive immigration-related matters. Key Responsibilities:<ul><li>Answer and screen incoming calls to the legal department, providing basic information and responding to questions related to immigration services.</li><li>Route calls to the appropriate legal staff members and follow up with callers as needed to ensure excellent customer service.</li><li>Maintain accurate and organized records of calls, inquiries, and follow-ups.</li><li>Assist in managing schedules, appointments, and administrative tasks for the legal team.</li><li>Provide translation support (verbal and written) for Spanish-speaking clients to facilitate clear communication.</li><li>Ensure that sensitive information is handled with the highest level of confidentiality and professionalism.</li><li>Support the legal department with filing, data entry, and document organization.</li><li>Help improve office workflows by identifying ways to streamline administrative processes.</li></ul>

Receptionist We are offering a permanent employment opportunity for a Receptionist in Palo Alto, California. This role is primarily focused on managing a multi-line phone system, providing excellent customer service, and carrying out data entry duties. It is an ideal position for someone with strong interpersonal skills and proficiency in Microsoft Office Suite. Responsibilities: • Operate a multi-line phone system effectively, ensuring all calls are attended to promptly and directed to the correct department or individual. • Handle customer inquiries and complaints in a detail oriented manner, maintaining a high level of customer satisfaction. • Carry out data entry tasks efficiently, ensuring all customer records are accurate and up to date. • Manage email correspondence, responding to emails in a timely and detail oriented manner. • Utilize Microsoft Excel, Outlook, and Word to complete tasks and manage customer records. • Organize files and documents systematically, ensuring easy retrieval when needed. • Schedule appointments accurately, avoiding double bookings and ensuring all parties are informed of changes in a timely manner.

Collections Specialist One of our clients is looking for a Collections specialist for a 3 months contract. ***Contact Ade Henderson via LinkedIn for immediate consideration*** <ul><li>Monitor accounts to identify and resolve outstanding balances.</li><li>Contact customers via phone, email, or written correspondence to collect overdue payments.</li><li>Negotiate payment arrangements or settlements in compliance with company policies and applicable regulations.</li><li>Research and resolve disputes, billing errors, or discrepancies to facilitate payment resolution.</li><li>Document all collection activities, including contacts, agreements, and next steps, in the relevant systems.</li><li>Generate aging reports and analyze customer accounts for accuracy and discrepancies.</li><li>Collaborate with internal teams, such as customer service and billing, to resolve payment issues.</li><li>Recommend accounts for escalation, including those requiring legal action or write-offs.</li></ul>

Commercial Collections Specialist We are offering a contract to hire for a Commercial Collections Specialist role located in Pittsburg, California. As a Commercial Collections Specialist, your main role will be to manage customer relationships, ensure timely payments on account balances, and act as a link between customers and our team to facilitate payments and address issues causing payment delays. Responsibilities: • Monitor, manage and maintain customer accounts assigned to you• Conduct collection calls and send correspondence in a goal-driven collections department• Build and sustain effective relationships with customers and cross-functional teams• Reconcile complex customer accounts and carry out specialized billing as requested by customers• Analyze customer concerns and provide prompt resolutions• Handle customer service regarding collection issues, customer refund requests, account adjustments, and customer disputes• Undertake collection activities including customer follow-up, resolving unpaid invoices, negotiating payment plans and settlements, and dispute resolution

Receptionist Our client is seeking a Receptionist for a short term role. If you have excellent communication skills, are highly organized, and enjoy delivering great customer service, we’d love to have you on our team! Key Responsibilities:<ul><li>Greet and welcome visitors, clients, and employees in a courteous and professional manner.</li><li>Answer and direct phone calls, emails, and other inquiries to the appropriate departments.</li><li>Assist with scheduling meetings, appointments, and maintaining conference room calendars.</li><li>Monitor and manage front desk activities, including mail distribution, package handling, and office supply inventory.</li><li>Provide information about the company, its services, and policies to clients and guests.</li><li>Maintain a clean, organized, and orderly reception area.</li><li>Assist with administrative tasks, including data entry, filing, and document preparation, as needed.</li><li>Collaborate with other departments to ensure smooth daily operations.</li></ul>

Project Coordinator We are offering a contract to permanent employment opportunity for a Project Coordinator in Palo Alto, California. In this role, you will be primarily responsible for managing projects, coordinating activities, and serving as the liaison to customers and other departments. Your work will encompass a wide range of functions, including financial management, human resources, communications, purchasing, and inventory management. Responsibilities: • Oversee the coordination of various departmental project activities, ensuring each phase is documented appropriately • Take charge of individual projects as they arise, identifying and addressing additional areas of opportunity • Carry out administrative tasks, ensuring the smooth flow of paperwork and efficient administrative processes • Provide leadership and expertise in human resources recruitment, ensuring timely submission of evaluations and paperwork associated with personnel within the department • Coordinate the permanent employment of new employees, conduct initial department orientation, and review departmental compliance courses • Manage the allocation of equipment and supplies, facilitate periodic inventory review of all equipment, and prepare appropriate facility reports as needed • Act as an events coordinator, managing and executing various events • Coordinate requests for support from departments such as communications, housekeeping, and engineering and maintenance, ensuring quality work is completed in a timely manner • Serve as the representative coordinating the installation and maintenance of data and phone communication • Participate in assigned projects, ensuring they are completed within the requested timeframes.

Data Collector We are offering a long-term contract employment opportunity for a Data Collector in San Francisco, California. This role is primarily in the product development industry and involves physically testing a mechanical gripping device by lifting various household items. The job requires a significant amount of standing and some travel within San Francisco. Responsibilities: • Conducting product tests by lifting household items such as plates and glasses using the mechanical gripping device. • Providing feedback to the engineering team about the functionality and efficiency of the device. • Handling the device, which weighs around seven pounds, for extended periods during the workday. • Working independently with minimal communication with the engineering team. • Traveling within San Francisco and South San Francisco to different testing sites. • Adapting to changes in the test environment as the device evolves, such as the addition of cameras. • Maintaining a high level of productivity and efficiency during the eight-hour workday. • Utilizing strong administrative skills to record data accurately. • Offering excellent customer service when interacting with other members of the team. • Attending a two-day training at the headquarters before deployment to the testing sites.

Front Desk Coordinator High end CPA firm in Walnut Creek is looking for a Front Desk Administrative Assistant. In this Front Desk Administrative Assistant, the primary duties will include: Answering phones, assembly of tax returns, calendaring, scheduling and confirming appointments, mailing tax returns, and scanning documents. Must have the ability to work overtime including Sundays. The ideal person will thrive in a fast paced environment where customer service is the number one priority. CPA industry experience is a plus. If you are interested in this temporary front desk administrative assistant role during tax season, submit your resume today!

Data Collector We are seeking a dedicated Data Collector to join our dynamic team. This role is based in San Francisco, California and offers a long-term contract employment opportunity. As a Data Collector, your primary role will be to test a mechanical gripping device, provide feedback to the engineering team, and handle various household items. This role requires physical activity, and the ability to work independently with minimal supervision. Responsibilities: • Testing a mechanical gripping device through practical application • Lifting and handling various household items such as plates, glasses, etc. • Providing constructive feedback to the engineering team for product development • Working independently with minimal communication with the engineering team • Transporting between multiple sites within San Francisco and South San Francisco • Managing and maintaining accurate data records • Offering customer service and administrative assistance when necessary • Handling and processing customer credit applications • Monitoring customer accounts and taking appropriate action when necessary.

Data Collector We are offering a long term contract employment opportunity for a Data Collector in San Francisco, California. This role is within the industry of product development and includes a physical aspect of testing a mechanical gripping device. The successful candidate will be working autonomously and will be required to commute around the city. Responsibilities: • Test and provide feedback on a mechanical gripping device, lifting household items for product development • Work independently with minimal communication with the engineering team • Undertake training at the headquarters for the first two days before being deployed onsite • Commute around San Francisco and South San Francisco, requiring personal vehicle for transportation • Stand for long periods of time throughout the day • Handle household items like plates and glasses over their heads, using a 7lb device • Adapt to different site locations within the city • Utilize skills in Administrative Assistance, Customer Service, Data Entry, and Order Entry.