We are looking for a dedicated Bilingual Spanish/English Customer Service Representative to join our team in Chicago, Illinois. This is a long-term contract position that offers an excellent opportunity to provide exceptional service and support while collaborating with team members and business partners. The role requires a strong commitment to customer satisfaction and the ability to navigate multiple systems efficiently.<br><br>Responsibilities:<br>• Manage incoming customer inquiries and requests with professionalism, accuracy, and efficiency.<br>• Build strong relationships with customers by understanding their needs and delivering compassionate, timely responses.<br>• Use multiple systems and applications to research, analyze, and resolve customer issues effectively.<br>• Maintain high standards of performance and quality in all aspects of customer service.<br>• Develop a working knowledge of personal lines insurance principles and the products offered to customers.<br>• Collaborate with team members and other departments to ensure a seamless customer experience.<br>• Work a scheduled 40-hour week, including occasional overtime and weekend shifts.<br>• Handle special requests and complete additional tasks or projects as assigned.<br>• Participate in ongoing training and development to stay updated on company policies and products.
We are looking for a skilled and personable Bilingual Spanish/English Customer Service Representative to join our team in Chicago, Illinois. This is a long-term contract opportunity that requires exceptional communication skills and the ability to provide outstanding service to our customers. The ideal candidate will navigate complex systems while maintaining high standards of professionalism and efficiency.<br><br>Responsibilities:<br>• Respond to customer inquiries with empathy and professionalism, ensuring their needs are met accurately and promptly.<br>• Build strong rapport with callers, addressing concerns in a timely and compassionate manner.<br>• Utilize multiple systems and applications to research, analyze, and resolve customer requests efficiently.<br>• Maintain high-quality performance standards and adhere to established protocols.<br>• Develop a foundational understanding of personal lines insurance principles and the company's products.<br>• Collaborate with team members and business partners to enhance the customer experience.<br>• Work a 40-hour weekly schedule, including occasional Saturdays and overtime as needed.<br>• Assist with special projects and requests, contributing to team objectives.<br>• Complete additional tasks and duties as assigned to support operational needs.
We are looking for a dedicated and bilingual Spanish/English Customer Service Representative to join our team in Chicago, Illinois. This is a long-term contract position that requires strong communication skills and a customer-focused mindset. The role involves providing exceptional service to policyholders, addressing inquiries, resolving issues, and ensuring satisfaction in a fast-paced environment.<br><br>Responsibilities:<br>• Assist policyholders through inbound and outbound calls, addressing service and claims inquiries effectively.<br>• Review and explain product benefits to customers, aiming to retain policyholders and enhance their understanding of insurance options.<br>• Support premium collection efforts, including both current and past-due payments, while maintaining professionalism.<br>• Handle administrative tasks such as data entry and document collection using multiple systems.<br>• Meet departmental standards for call quality, average handle time, and other performance metrics.<br>• Provide clear instructions and set expectations for customers regarding their policies and coverage.<br>• Collaborate with team members to identify and propose process improvements that enhance customer satisfaction.<br>• Demonstrate critical thinking skills to resolve complex issues and provide appropriate solutions.<br>• Exhibit organizational traits and shared values while consistently striving to meet company objectives.<br>• Adapt to varying shifts and schedules based on business needs.
<p><strong>Now Hiring: Medical Collector / Financial Services Liaison</strong></p><p><strong> 📍 Location: Lincolnwood, IL</strong></p><p><strong> 🕒 Schedule: Full-Time - ONSITE</strong></p><p><strong>Are you an organized, detail-oriented professional with experience in healthcare collections? We’re seeking a Medical Collector </strong>to join a dynamic Accounts Receivable team supporting multiple healthcare facilities.</p><p>This role is a key link between our facilities, residents, and families—ensuring clear financial communication, timely collections, and reduced outstanding private pay balances.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Own the full private pay collections process for assigned facilities and residents.</li><li>Clearly communicate financial obligations, due dates, and payment options to residents and families.</li><li>Ensure automatic payment setup during or shortly after the admission process.</li><li>Monitor aging reports daily, updating collection dashboards and escalating issues as needed.</li><li>Deliver late notices and statements promptly, and follow up on returned or undelivered communications.</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>Experience in healthcare billing, collections, or financial services</li><li>Strong interpersonal and communication skills—especially with residents and families</li><li>Proactive, organized, and capable of managing multiple accounts</li><li>Ability to collaborate with Admissions, AR, and Compliance teams</li></ul><p>If you’re passionate about helping families navigate financial responsibilities with empathy and efficiency, we’d love to hear from you. Apply now to make a meaningful impact in the healthcare industry.</p>
We are looking for a Bilingual Spanish/English Customer Service Representative to join our team in Chicago, Illinois. In this long-term contract position, you will play a vital role in supporting policyholders and ensuring an outstanding customer experience. This role requires a proactive individual with strong communication skills and the ability to handle various customer inquiries effectively.<br><br>Responsibilities:<br>• Provide assistance to policyholders by addressing inquiries related to insurance products, claims, and billing issues.<br>• Handle inbound and outbound calls to support customers considering policy cancellations by explaining product benefits and resolving concerns.<br>• Process premium payments, including current and past-due collections, and manage related administrative tasks.<br>• Accurately input and update customer information using multiple software applications.<br>• Deliver clear instructions and set expectations for policyholders to enhance their understanding of available services.<br>• Consistently meet or exceed departmental performance metrics, such as call handling time, quality standards, and after-call work.<br>• Collaborate with team members to identify process improvements and provide constructive feedback to leadership.<br>• Exhibit professionalism and align with organizational values, ensuring high-quality service delivery.<br>• Perform additional duties and responsibilities as assigned to support team operations and objectives.
We are looking for a dedicated Customer Service-Worksite Representative to join our team in Chicago, Illinois. This long-term contract position offers an exciting opportunity to work in a fast-paced, customer-focused environment within the insurance industry. Successful candidates will undergo comprehensive onsite training for 7-8 weeks before transitioning to a hybrid schedule.<br><br>Responsibilities:<br>• Assist policyholders by providing detailed information on insurance products and policy statuses.<br>• Respond to customer inquiries regarding claims, service requests, and self-service troubleshooting.<br>• Handle claim intake processes and ensure timely resolution of customer issues.<br>• Collaborate with the sales team by transferring leads to drive revenue growth.<br>• Meet or exceed departmental standards for quality, average handle time, and other key performance indicators (KPIs).<br>• Participate in training programs and mentor representatives who are newer to the role to enhance team capabilities.<br>• Support organizational objectives by implementing process improvements and offering constructive feedback to leadership.<br>• Exhibit professionalism and empathy while resolving customer issues and building personal connections.<br>• Adhere to varying shifts within the designated timeframe based on business needs.<br>• Perform additional tasks as assigned to support the department's goals.
<p>Robert Half is partnering with a professional services client in the recruiting for an Receptionist to join their team. This role is integral to ensuring smooth daily operations by managing front desk responsibilities and providing administrative support. The ideal candidate will demonstrate exceptional communication skills and the ability to multitask in a fast-paced environment.</p><p><br></p><p>This is a permanent placement opportunity offering health insurance, paid vacation and holidays, 401k matching. </p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Greet and assist visitors, ensuring a welcoming and well-maintained environment.</p><p>• Manage incoming phone calls and direct them to the appropriate departments.</p><p>• Perform clerical tasks such as data entry, filing, and documentation management.</p><p>• Maintain and update calendars, including scheduling appointments and meetings.</p><p>• Provide administrative support to various teams, ensuring timely completion of tasks.</p><p>• Oversee the use of CRM systems to manage client information and communication.</p><p>• Coordinate office supplies and ensure the reception area remains organized and presentable.</p><p>• Assist with Hosted Microsoft Exchange tasks, including email coordination and troubleshooting.</p><p>• Handle incoming and outgoing mail and courier services efficiently.</p><p>• Support other duties as assigned to contribute to overall office functionality.</p>
<p>We are offering a permanent employment opportunity for a Client Services Administrator located in Hartland, Wisconsin. Your role will primarily revolve around supporting our Client Services Specialist team, ensuring efficient telecommunications, maintaining customer records, and resolving any product or service problems.</p><p><br></p><p>Responsibilities include:</p><p><br></p><p>• Handling incoming phone calls and ensuring resolution of customer inquiries.</p><p>• Accurately entering client and account data, and verifying it for any potential errors.</p><p>• Creating clear job tickets in Monarch or OP.</p><p>• Updating and maintaining customer records in compliance with our policies and procedures.</p><p>• Collaborating with multiple departments and partners, with a focus on detail and completion of production items.</p><p>• Resolving client complaints by determining the cause, finding the best solution, and expediting the correction or adjustment process.</p><p>• Gaining a comprehensive understanding of our internal software systems.</p><p>• Regularly routing GB Tickets.</p><p>• Tracking and updating Humana Delivery and Madison Spreadsheet.</p><p>• Proofreading Marco’s Items on a monthly basis.</p><p>• Performing department filing and purging of job tickets.</p><p>• Distributing job tickets to the team and accounting.</p><p>• Regularly handling Common Ground Routing and updating Madison Spreadsheet.</p><p>• Printing and routing WebMD Postal Paperwork.</p><p>• Reviewing, updating, and routing Elevance Health GBD as well as WebMD, Ignite.</p>
We are looking for a skilled Collections Specialist to join our team on a contract basis in Oconomowoc, Wisconsin. In this role, you will play a key part in managing credit applications, generating reports, resolving billing issues, and fostering strong relationships with customers. This position requires expertise in commercial and consumer collection processes, as well as a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Assist with processing credit applications for new customers and ensure dealer application data is accurately maintained in relevant systems.<br>• Update and manage customer and prospect information within Salesforce to maintain data accuracy.<br>• Generate weekly aging reports, open invoice summaries, and prepare month-end statements for dealers.<br>• Investigate and resolve issues related to cash applications, billing errors, and credit memos.<br>• Maintain dealer certification of liability insurance files and ensure compliance.<br>• Provide support to the Financial Credit Manager by handling credit holds, inquiries, quarterly rebate reviews, and costing analysis tasks.<br>• Follow up on past-due RMAs and assist customers with returns and credit-related inquiries.<br>• Establish and nurture strong business relationships with customers to enhance collaboration and trust.
<p><em>The salary range for this position is up to $190,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>You know what’s awesome? PTO. You know what else is awesome? A high-paying job that respects your work-life balance so you can enjoy your PTO. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. </p><p><br></p><p><strong><u>Position Responsibilities</u></strong></p><ul><li>Work with Senior Leadership Team and Financial Leadership Team to understand the company’s vision and strategy and develop integrated EPM vision and strategies that are aligned with Amrize’s overall strategic initiatives and financial objectives</li><li>Facilitate the establishment of daily, weekly and monthly reporting requirements</li><li>Give significant input to the development of company enterprise structure required to achieve reporting requirements and coordinate with finance and IT resources towards implementation of a transaction systems all the way through EPM reporting systems</li><li>Participate in the selection and configuration of EPM reporting tools consisting of 1) Actual Consolidation, 2) Planning and Forecasting, 3) Workforce Planning, 4) Long Range Planning (3 to 5 years), 5) Integrated Management Reporting and 6) External / SEC Reporting among others [tools currently being implemented are Tagetik and SAP’s SAC]</li><li> Create the vision and strategies for actual, plan / forecast and long range planning reporting</li><li>Establish financial standard reports to assure “one version of the truth”</li><li>Create and govern required reporting Master Data Management (MDM) Change Control processes (for entities, profit centers, cost centers, chart of accounts, standard reporting formats among others) as part of the Enterprise Master Data Governance program.</li><li>Establish links between various transformation initiatives and business strategies using methods/approaches such as capability assessment, business/financial analysis, process management and re-design, organizational assessment and stakeholder management</li><li>Contribute with financial specific expertise in establishing governance program conducted by the Master Core Data Team.</li><li>Support acquisition integration efforts by developing/enhancing playbook activities and repeatable processes for efficient and timely integration of financial data</li><li>Provide direct oversight for the management and prioritization of key projects and milestones. Responsible for overall project/program quality assurance</li><li>Provide thought leadership to ensure program objectives are achieved and stakeholders are aligned</li><li>Work directly with key stakeholders and business partners to drive improvements in core financial processes such as close/consolidations; planning, budgeting and forecasting; and management reporting</li><li>Foster continuous improvement mindset to drive change, improve access to critical information and enhance decision support capabilities across finance </li></ul>
<p>We are looking for an organized and detail-oriented Receptionist for a Milwaukee, Wisconsin area organization. In this role, you will serve as the first point of contact for visitors and callers while providing administrative support to ensure smooth office operations. This position requires excellent communication skills, attention to detail, and the ability to multitask effectively.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors warmly and ensure they are directed to the appropriate individual or department.</p><p>• Manage incoming calls using a multi-line phone system, ensuring efficient call routing and messaging.</p><p>• Perform accurate data entry to maintain and update records and databases.</p><p>• Provide exceptional customer service by addressing inquiries and resolving issues promptly.</p><p>• Assist with scheduling appointments and coordinating meetings as needed.</p><p>• Maintain the reception area to ensure it is clean, organized, and welcoming.</p><p>• Process incoming and outgoing mail, including sorting and distributing correspondence.</p><p>• Collaborate with other team members to support administrative tasks and office projects.</p>
