<p>We are looking for a dedicated Salesforce Technical Analyst to join our team. In this position, you will play a pivotal role in supporting a growing retail network by leveraging your technical expertise and problem-solving skills. Your contributions will enhance the interaction between retail teams and homeowners, ensuring seamless operations and continuous improvement.</p><p><br></p><p>Responsibilities:</p><p>• Provide application support for Salesforce, ensuring timely resolution of issues and adherence to service level agreements.</p><p>• Utilize ServiceNow and other tools to manage support requests efficiently and accurately.</p><p>• Collaborate with team members to share knowledge, foster learning, and achieve collective goals.</p><p>• Identify opportunities for process improvement, offering solutions to reduce recurring service tickets and enhance system performance.</p><p>• Apply critical thinking and technical expertise to troubleshoot and resolve Salesforce-related challenges.</p><p>• Maintain and improve Salesforce Service Cloud functionalities to meet business needs.</p><p>• Conduct regular system audits and provide recommendations for optimization.</p><p>• Support the onboarding and training of team members to ensure consistent application usage.</p><p>• Manage time effectively to prioritize tasks and deliver results in a fast-paced environment.</p><p>• Assist in the implementation of best practices to enhance the user experience and operational efficiency.</p>
We are looking for a dedicated and experienced Technical Analyst II to join our team in Minnetonka, Minnesota. In this role, you will support digital product initiatives by bridging the gap between business needs and technical solutions. You will play a key role in enhancing our member portal and digital platforms, ensuring seamless functionality and improved user experiences. This is a long-term contract position with the potential to transition to a permanent role, offering an opportunity to contribute to meaningful projects that benefit our members.<br><br>Responsibilities:<br>• Collaborate with the Digital Product Owner to gather, analyze, and document technical requirements for digital solutions.<br>• Translate business needs into detailed technical specifications, user stories, and acceptance criteria.<br>• Evaluate existing platform architecture to identify areas for improvement in scalability, security, and performance.<br>• Assist in the transition of members to a new portal by documenting current needs, recommending enhancements, and supporting implementation.<br>• Ensure core functionalities, including benefits access, claims viewing, and payment processing, are optimized and integrated seamlessly.<br>• Act as a liaison between product, design, engineering, and business teams to ensure alignment on deliverables.<br>• Support testing, validation, and troubleshooting processes to ensure successful deployment of features.<br>• Identify and address technical dependencies and limitations to mitigate risks during development.<br>• Contribute to quality assurance processes by defining test cases and reviewing deliverables.<br>• Create and maintain comprehensive technical documentation, including workflows, use cases, and integration guides.
<p>We are seeking a collaborative and strategic product leader to guide the development and execution of our product roadmap. This role works closely with product managers, cross-functional teams, and stakeholders to deliver solutions that drive business value and meet customer needs. The ideal candidate is passionate about agile product development, continuous improvement, and aligning product strategy with organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Lead the development of a product roadmap that aligns with strategic business priorities and ensures continuous improvement.</p><p>• Collaborate with Product Managers and stakeholders to prioritize work and refine product strategies, ensuring alignment with organizational goals.</p><p>• Maintain and optimize the product backlog by creating detailed user stories and acceptance criteria to maximize business value.</p><p>• Facilitate agile team meetings to ensure clear communication of objectives and alignment on deliverables.</p><p>• Engage with customers and end-users to identify needs and translate them into actionable product requirements.</p><p>• Track and analyze key performance indicators to measure product effectiveness and communicate findings to business leaders.</p><p>• Coordinate efforts across multiple teams to ensure alignment and delivery of maximum business value.</p><p>• Provide guidance and mentorship to team members on product management and agile techniques to enhance team capabilities.</p><p>• Foster collaboration within the team and inspire a sense of urgency to meet goals and overcome challenges.</p><p>• Regularly communicate product updates and strategies to stakeholders and senior leaders.</p>