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9 results for Technical Customer Support Representative in Minneapolis, MN

Customer Service Representative

White Bear Lake, MN
onsite
Temporary to Hire
25.65 - 29.7 USD / Hourly
We are looking for a Spanish Bilingual Technical Customer Service Representative to join a manufacturing team in White Bear Lake, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, solving product-related questions, and communicating technical information in a clear and supportive way. The role focuses on guiding customers toward the right tooling solutions while working closely with internal partners and external contacts to deliver excellent service. Responsibilities:• Respond to customer inquiries by phone and email, providing timely support and helpful solutions related to tooling products and services.• Evaluate customer applications, specifications, and prints to identify product recommendations that align with operational needs.• Explain technical tooling information in a way that is easy for customers to understand, helping them make informed decisions.• Process customer orders and complete accurate data entry while maintaining organized records and clear communication throughout the order cycle.• Partner with co-workers, sales representatives, designers, and distribution contacts to address customer needs and support successful outcomes.• Handle both inbound and outbound customer communication to resolve questions, follow up on requests, and strengthen ongoing relationships.• Use digital tools and Microsoft Office applications to manage correspondence, track activity, and support daily customer service operations.• Take on additional customer support or administrative tasks as needed to meet team goals and department priorities.
2026-07-30T00:00:00Z

Customer Service Representative

Hudson, WI
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for an organized Customer Service Coordinator to support daily operations and deliver responsive service to both internal teams and external customers. This contract to hire position is ideal for someone who can balance administrative tasks, document processing, and customer communication while maintaining accuracy and consistency. The role requires strong coordination skills, confidence handling service issues, and comfort working with digital tools in a fast-paced environment. Responsibilities:• Serve as a primary point of contact for incoming questions and requests, providing attentive and timely support to staff, clients, and partners.• Handle challenging customer interactions with patience and sound judgment, working to resolve concerns and create positive outcomes.• Manage a variety of office support duties such as preparing mail, scanning records, processing documents, entering data, and maintaining organized digital files.• Review and complete forms within company systems, ensuring information is accurate, current, and properly recorded.• Assist with accounts receivable activities by checking service authorizations for completeness, identifying discrepancies, and coordinating follow-up corrections.• Support scheduling, calendar coordination, and related administrative activities to help maintain efficient team workflows.• Use tools such as Adobe, DocuSign, CRM platforms, and Microsoft Excel to track information, prepare documentation, and support daily operations.• Follow company policies, regulatory expectations, and established procedures while maintaining confidentiality and consistent documentation standards
2026-07-31T00:00:00Z

Customer Service Representative

Edina, MN
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are seeking customer-focused professionals who enjoy helping others and thrive in a fast-paced, service-driven environment. In this role, you'll serve as a trusted resource for members and employer groups, guiding them through important life events, benefits decisions, and enrollment needs while delivering a high-touch, white-glove customer experience.No two days are the same. You'll have the opportunity to make a meaningful impact by assisting individuals with everything from retirement planning and benefit changes to navigating complex coverage questions. Ideal candidates are strong communicators who enjoy problem-solving, learning new information, and building relationships over the phone. Key ResponsibilitiesMember & Employer Support<ul><li>Serve as the primary point of contact for benefit-related inquiries.</li><li>Guide members through life events and benefit changes, such as: </li><li>Retirement and annuity questions</li><li>Adding dependents following childbirth</li><li>Benefit enrollment and coverage updates </li><li>Plan and account changes </li><li>Help callers understand processes and next steps, acting as a resource and advocate throughout the interaction.</li><li>Answer a wide range of benefits-related questions accurately and thoroughly.</li></ul>Customer Service<ul><li>Deliver a high-touch, white-glove customer experience on every interaction.</li><li>Build rapport and provide empathetic support during important life and financial decisions. </li><li>Assist both employer groups and plan members with benefits administration needs.</li></ul>Systems & Documentation<ul><li>Navigate CRM systems and document customer interactions accurately.</li><li>Initially utilize the current CRM platform while transitioning to a new system.</li><li>Maintain data integrity and provide accurate information across multiple platforms.</li></ul>
2026-08-04T00:00:00Z

Customer Service Representative

Burnsville, MN
onsite
Permanent / Full Time
41600 - 54080 USD / Yearly
We're partnering with a well-established, third-generation family-owned organization that has built a strong reputation for exceptional customer service, long-term employee retention, and lasting relationships within the Twin Cities community. This is an excellent opportunity for someone seeking a stable, long-term career with a company that values teamwork, reliability, and delivering an outstanding customer experience. In this role, you'll serve as the central point of coordination between customers and field technicians, helping ensure service appointments run smoothly while providing exceptional support throughout every customer interaction. If you enjoy staying organized, juggling multiple priorities, and being part of a collaborative office environment where your work truly makes a difference, we'd love to connect with you. Responsibilities:• Enter and maintain accurate customer and account details in company systems to keep service records current and complete.• Coordinate installation and service appointments while organizing technician schedules for efficient daily routing.• Welcome visitors, assist with front counter interactions, and provide support for in-person customer needs and product inquiries.• Build working knowledge of the company’s water treatment products and services to respond clearly to customer questions.• Manage incoming sales and service leads, ensuring timely follow-up and proper assignment to the appropriate team members.• Handle phone and email communications effectively, resolving customer concerns or directing requests to the right department.• Support ongoing account maintenance by updating information, tracking requests, and helping ensure smooth service delivery.
2026-07-30T00:00:00Z

Benefits Customer Service Representative

Edina, MN
onsite
Temporary / Contract
21 - 23 USD / Hourly
Position DescriptionWe are seeking a customer-focused professional to join a Benefits Administration team supporting members and employer groups with benefit-related inquiries. This role combines customer service, call center support, and administrative responsibilities while helping individuals navigate benefit plans, enrollment changes, account updates, and general benefit-related questions. The ideal candidate is a strong communicator who enjoys problem-solving, learning complex information, and delivering a high-quality customer experience in a fast-paced environment. Key Responsibilities<ul><li>Respond to inbound customer inquiries regarding benefits, enrollment, coverage, and account updates.</li><li>Assist customers with benefit-related questions, plan changes, and administrative requests.</li><li>Research and resolve customer concerns while providing accurate and timely information.</li><li>Document customer interactions and maintain accurate records within company systems.</li><li>Navigate multiple platforms and CRM systems to access and update account information.</li><li>Process benefit-related transactions and administrative requests.</li><li>Deliver exceptional customer service while handling sensitive or complex conversations.</li><li>Partner with team members to ensure service levels and customer satisfaction goals are met.</li><li>Adapt to changing processes, systems, and business needs during peak enrollment periods.</li></ul>
2026-08-03T00:00:00Z

SPANISH BILINGUAL Customer Service Representative

Minneapolis, MN
onsite
Temporary / Contract
18 - 21 USD / Hourly
We are seeking a Spanish Bilingual Customer Service Representative to join our team in Minneapolis, Minnesota. This is an onsite role for a customer-focused professional who is passionate about helping others and delivering excellent service in both English and Spanish.The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle a high volume of customer interactions with professionalism and empathy. Key Responsibilities:<ul><li>Provide exceptional customer service to clients and customers in both English and Spanish</li><li>Answer incoming calls, emails, and other inquiries in a timely and professional manner</li><li>Resolve customer issues, complaints, and questions efficiently</li><li>Maintain accurate customer records and update information in internal systems</li><li>Process orders, account updates, and service requests as needed</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Support team goals by meeting service and productivity expectations</li><li>Build positive relationships with customers and ensure a strong customer experience</li></ul>
2026-07-27T00:00:00Z

Desktop Support Analyst

Plymouth, MN
onsite
Temporary / Contract
25 - 29 USD / Hourly
We are looking for a Desktop Support Analyst to. In this role, you will support end users in a hybrid work environment and focus on delivering responsive technical assistance with a strong customer service mindset. The role will play a key part in device setup, desktop support, and Windows 11 rollout activities while helping users remain productive during day-to-day operations. Responsibilities:• Provide first-line technical support by phone, remote channels, and in person, ensuring issues are assessed, prioritized, resolved, or escalated in a timely manner.• Support the rollout of Windows 11 on newly issued devices and assist with upgrading existing computers from Windows 10.• Deliver post-deployment assistance to employees by addressing technical problems, answering usage questions, and minimizing disruption to daily work.• Investigate desktop, software, and account-related incidents, document findings, and keep ticket records updated with status, root cause, and resolution details.• Partner with the broader support team to coordinate migration activities and maintain a smooth user experience throughout deployment efforts.• Prepare and maintain support documentation, including procedures, user guidance, training references, and frequently asked questions.• Configure and support endpoint devices using enterprise management tools such as Autopilot, Intune, SCCM, or similar platforms.• Assist with user and device administration tasks involving Active Directory, Microsoft 365 environments, and related admin portals.
2026-07-29T00:00:00Z

Desktop Support Analyst

Saint Paul, MN
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Support Analyst to provide responsive technical assistance for end users in Saint Paul, Minnesota. The role is focused on resolving common workstation and access issues while delivering dependable service across a Windows-based environment. Responsibilities:• Provide day-to-day support for employees experiencing login difficulties, password problems, hardware malfunctions, and general desktop issues.• Troubleshoot Microsoft 365 applications, Windows 10 and Windows 11 systems, and related end-user technology to restore productivity quickly.• Diagnose and resolve connectivity and power-related concerns at the desktop level, escalating broader infrastructure incidents to the appropriate organizational support teams.• Assist users in managing account access and permissions within Active Directory in accordance with established procedures.• Deliver technical support through a combination of onsite and remote assistance while maintaining clear communication with end users throughout the resolution process.• Document reported issues, actions taken, and outcomes to ensure accurate tracking and continuity of support during the assignment.
2026-08-04T00:00:00Z

Desktop Support Analyst

Minneapolis, MN
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Desktop Support Analyst to support onsite technology projects across Minneapolis, Minnesota. This is a Contract position focused on preparing, deploying, and supporting end-user devices in office environments. The role requires a hands-on, detail-oriented individual who can travel between assigned locations, resolve hardware and software issues efficiently, and provide dependable technical assistance throughout each project lifecycle. Responsibilities:• Prepare, image, configure, and deploy laptop and desktop equipment for project-based rollouts at assigned sites.• Travel to healthcare facilities and related locations throughout the Minneapolis metro area to complete refreshes, relocations, and other endpoint support initiatives.• Diagnose and resolve issues involving PC hardware, Windows 10, Microsoft Office applications, and general workstation performance.• Install, update, and troubleshoot standard business software as well as healthcare-related applications used by end users.• Support network and account access needs by working with connectivity tools, Active Directory, and user profile configuration.• Provide remote assistance to virtual or offsite employees using remote support tools to address technical problems promptly.• Move, set up, and replace computer equipment as needed during project activity, including handling devices and materials up to 50 pounds.• Maintain clear documentation of completed deployments, technical issues, and resolution steps to support project progress and consistency.
2026-08-08T00:00:00Z