<p><strong>Position Summary</strong></p><p>The Collections/Cash Applications Administrator is responsible for managing the accurate and timely application of payments, resolving payment discrepancies, and overseeing collection activities to ensure optimal cash flow. This role plays a critical part in maintaining the financial health of the organization by ensuring patient accounts and insurance payments are processed efficiently and in compliance with healthcare regulations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Cash Applications:</strong></li><li>Accurately post patient and insurance payments to the appropriate accounts in the billing system.</li><li>Reconcile daily deposits and electronic remittance advice (ERA) with bank statements.</li><li>Research and resolve unapplied or misapplied payments promptly.</li><li><strong>Collections:</strong></li><li>Monitor aging reports and follow up on outstanding balances with patients and insurance carriers.</li><li>Initiate collection calls, send statements, and manage payment plans in accordance with company policies.</li><li>Escalate delinquent accounts for further action or third-party collections when necessary.</li><li><strong>Dispute Resolution:</strong></li><li>Investigate and resolve payment discrepancies, denials, and underpayments.</li><li>Collaborate with billing and coding teams to correct claim errors and resubmit as needed.</li><li><strong>Compliance & Reporting:</strong></li><li>Ensure adherence to HIPAA and healthcare compliance standards.</li><li>Prepare and maintain accurate reports on cash posting, collections activity, and account status for management review.</li><li><strong>Customer Service:</strong></li><li>Provide professional and empathetic communication with patients regarding account balances and payment options.</li><li>Respond to inquiries from insurance companies and internal departments promptly.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Conflicts Specialist to support our client on a contract basis. In this role, you will play a key part in ensuring accuracy and efficiency in conflict checking and file management processes. This position offers an opportunity to contribute to a dynamic legal environment while collaborating with the records team.</p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough conflict checks to identify potential issues and ensure compliance with legal and ethical standards.</p><p>• Manage the opening of new cases and files, maintaining accurate and organized records.</p><p>• Collaborate with the records team to ensure seamless documentation and data management.</p><p>• Utilize case management software to track and update case-related information.</p><p>• Communicate effectively with team members and other stakeholders regarding conflict check results.</p><p>• Follow established protocols for handling sensitive and confidential information.</p><p>• Ensure timely completion of assigned tasks to meet organizational deadlines.</p>
<p>The Acute Coding Appeals Specialist reviews and writes appeals for inpatient DRG denials to support accurate code assignment and reimbursement. This role applies advanced ICD-10, DRG, CMS, and payer-specific knowledge to defend coding decisions, ensure compliance, and address billing and documentation concerns.</p><p><br></p><p>Key Responsibilities</p><ul><li>Review inpatient DRG denials and draft well-supported appeal letters using ICD-10-CM/PCS, HCPCS, NCCI, CMS, and CMG guidelines.</li><li>Analyze clinical documentation to validate the originally assigned DRG and ensure compliance with regulatory standards.</li><li>Research payer policies, government regulations, and industry guidelines to strengthen appeal arguments.</li><li>Maintain detailed documentation, tracking spreadsheets, and root cause analyses for denial trends.</li><li>Collaborate with client coding and CDI teams to provide education based on appeal outcomes.</li><li>Meet established productivity and quality standards while maintaining coding certification requirements.</li><li>Stay current on coding updates, regulatory changes, and reimbursement rules.</li><li>Deliver professional, organized, and customer-focused communication with clients.</li></ul>
<p>The Senior IT Support Specialist provides advanced technical support across the organization and serves as the primary escalation point for complex issues. This role requires hands-on experience with modern endpoint, network, and cloud technologies. The specialist leads technical initiatives, and contributes to the stability, security, and performance of core IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve complex incidents involving Windows endpoints, mobile devices, identity services, networking, and cloud applications.</p><p>• Perform root cause analysis on recurring issues and implement permanent corrective actions.</p><p>• Act as the highest internal escalation point for technical problems related to device management, authentication, endpoint security, network performance, and system integrations.</p><p>• Lead deployments and upgrades of technologies such as MDM platforms, endpoint protection suites, network hardware, collaboration tools, and cloud productivity systems.</p><p>• Create and maintain system documentation, SOPs, and configuration guides for internal use.</p><p>• Monitor and optimize systems including device management platforms, directory services, network infrastructure, and cloud applications.</p><p>• Coordinate with teams and external vendors when advanced issues or system escalations require specialized support.</p>
We are looking for a Communication Specialist to craft compelling and strategic content for diverse audiences. In this role, you will focus on creating impactful communications that support major initiatives and drive engagement. This is a Long-term Contract position based in Eden Prairie, Minnesota.<br><br>Responsibilities:<br>• Develop and execute communication strategies to support large-scale project initiatives.<br>• Collaborate with project teams and stakeholders to gather information and create relevant content.<br>• Produce engaging materials for internal and external audiences, ensuring alignment with project goals.<br>• Implement communication plans that promote excitement and user adoption of new technologies.<br>• Maintain a consistent tone and message across all communication channels.<br>• Partner with the Corporate Communications leader to ensure messaging aligns with organizational objectives.<br>• Monitor the effectiveness of communication efforts and make adjustments as needed.<br>• Write and edit high-quality materials, including announcements, newsletters, and other project-related content.<br>• Ensure timely delivery of communications to meet project timelines.<br>• Identify opportunities to enhance communication strategies and improve user engagement.