<p>We are seeking a Salesforce Administrator to support and enhance our Salesforce environment. This role is ideal for someone with solid hands-on experience who can balance day-to-day support with small-scale builds and configuration tasks. The ideal candidate will be comfortable gathering requirements, asking business analyst-style questions, and translating business needs into effective Salesforce solutions.</p><p><br></p><ul><li>Provide daily support for Salesforce users, including troubleshooting and resolving external-facing Cases.</li><li>Administer and configure Sales Cloud and Service Cloud, including portals, dashboards, and bots.</li><li>Manage user lifecycle tasks: setup, deactivation, role/profile assignments, and permission sets.</li><li>Maintain and build custom fields, page layouts, record types, Lightning pages, and picklists.</li><li>Create and optimize Reports and Dashboards to support business insights.</li><li>Design and implement Salesforce Flows and other automation tools to streamline processes.</li><li>Handle smaller configuration requests and enhancements with minimal supervision.</li><li>Collaborate with stakeholders to gather requirements and translate them into technical solutions.</li><li>Ensure thorough documentation of configurations, processes, and user guides.</li><li>Monitor system performance and recommend improvements.</li><li>Support multiple Salesforce instances and assist with upgrades and enhancements.</li><li>Track work and collaborate on tasks using Azure DevOps or similar tools.</li><li>Respond to general Salesforce-related questions and provide guidance to users.</li></ul><p><br></p><p><br></p>
<p>We are looking for an Inside Sales Specialist to support health insurance sales efforts for a contract opportunity based in Minnesota. This position focuses on engaging prospective members, answering coverage-related questions, and guiding individuals through plan options with professionalism and accuracy. The ideal candidate brings strong communication skills, sales confidence, and a service-oriented approach in a fast-paced contact center environment.</p><p><br></p><p>Responsibilities:</p><p>• Engage with prospective and existing customers through inbound and outbound calls to discuss health plan offerings and support enrollment-related conversations.</p><p>• Explain Medicare and health insurance products clearly, helping individuals understand benefits, coverage details, and available options.</p><p>• Maintain accurate records of customer interactions, sales activities, and follow-up actions within internal systems and content management tools.</p><p>• Track individual performance metrics and contribute to reporting by documenting outcomes, activity levels, and key sales results.</p><p>• Provide sales support by following compliance guidelines, completing required documentation, and ensuring information is handled accurately.</p><p>• Build and manage prospect pipelines through outreach, lead follow-up, and ongoing communication with potential members.</p><p>• Participate in training sessions and apply updated product knowledge, regulatory information, and process expectations to daily work.</p><p>• Collaborate with team members and leadership to improve customer experience, support staffing needs, and contribute to program goals.</p>