5 Results for It Support Technician Jobs in Minneapolis, MN

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Customer Support Specialist

Shakopee, MN
onsite
Temporary / Contract
19 - 21 USD / Hourly
Position OverviewWe are seeking a Customer Support Specialist to provide high-quality service and support to customers throughout their experience. This position serves as a key connection between customers and internal teams, ensuring requests are handled efficiently and professionally. The ideal candidate is personable, detail-oriented, and enjoys building positive relationships while delivering exceptional service. Responsibilities<ul><li>Serve as a primary point of contact for customer questions and service needs.</li><li>Build and maintain positive relationships through professional and friendly communication.</li><li>Coordinate customer requests and ensure timely follow-up on outstanding items.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Assist with order entry, account updates, and customer record maintenance.</li><li>Monitor customer accounts and proactively address service-related concerns.</li><li>Partner with internal departments to ensure customer expectations are met.</li><li>Maintain detailed documentation of customer interactions and transactions.</li><li>Support customer satisfaction initiatives and contribute to a positive customer experience.</li><li>Assist with administrative projects and office support tasks as needed.</li></ul>
2026-09-25T00:00:00Z

Desk/Desktop Support Analyst

Northfield, MN
onsite
Temporary / Contract
22 - 27 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users. This position supports daily IT operations by resolving device, software, and service desk issues across a healthcare-focused environment. The role is ideal for someone who can balance responsive support with strong attention to system reliability, security, and user experience. Responsibilities:• Deliver first- and second-level technical support for desktops, laptops, mobile devices, peripherals, and related applications.• Respond to service desk requests within defined service levels and follow issues through to timely resolution.• Install, configure, and maintain end-user hardware and software for employees, providers, and external partners.• Diagnose and resolve problems affecting Windows-based systems, device performance, connectivity, and common user applications.• Support desktop, mobile, and telecommunications tools to help maintain dependable day-to-day operations.• Apply security and compliance practices that align with healthcare IT standards and organizational policies.• Assist with technologies that support both patient-facing services and core business functions.• Partner with internal IT teams to improve support processes and recommend practical technology enhancements.• Contribute to modernization efforts by helping implement updated tools, workflows, and end-user support practices.
2026-10-08T00:00:00Z

Desktop Support

St Paul, MN
onsite
Temporary / Contract
24 - 29 USD / Hourly
We are looking for an experienced IT support specialist to provide high-touch technical assistance. This position focuses on delivering dependable deskside and remote support, coordinating meeting technology, and ensuring a seamless experience across office and event environments. The role calls for strong judgment, clear communication, and the ability to work across support groups to resolve issues efficiently while maintaining a detail-oriented, service-oriented approach. Responsibilities:• Deliver responsive technical assistance for executives and staff, including hardware troubleshooting, software support, installations, and both in-person and remote issue resolution.• Set up, monitor, and troubleshoot audio, video, and conferencing tools for meetings, presentations, and special events.• Create and refine support procedures and knowledge documentation to improve repeatable solutions and user experience.• Investigate recurring technical problems, identify underlying causes, and partner with other IT teams to drive lasting fixes.• Provide hands-on support for executive and board meetings at company sites and off-site venues, including preparation and live troubleshooting.• Assess meeting spaces and event locations to identify technical risks, readiness gaps, and support needs before executive sessions begin.• Support a range of technologies across Windows, macOS, and mobile platforms, along with common business applications such as Microsoft 365.• Track incidents and service requests through ticketing tools while working within established service expectations and response commitments.
2026-10-08T00:00:00Z

Telecommunications Specialist

St. Paul, MN
onsite
Temporary / Contract
63.3365 - 73.337 USD / Hourly
We are looking for an experienced Telecommunications Specialist to support enterprise voice and communication systems. This role is ideal for a self-directed individual who can step into an active environment, assess priorities quickly, and keep critical telecom work moving forward with limited oversight. The position offers the opportunity to contribute hands-on expertise across telephony infrastructure, user communication needs, and project coordination while partnering with technical teams and business stakeholders. Responsibilities:• Manage enterprise telephony activities, including call routing design, auto attendants, hunt groups, number management, and E911 configuration.• Take ownership of ongoing telecom initiatives by reviewing current progress, identifying open items, and driving remaining work through completion.• Support and maintain IP telephony and UCaaS-related services to ensure reliable voice connectivity across the organization.• Coordinate number portability efforts and work with carriers or service providers to resolve provisioning and PSTN connectivity issues.• Provide technical guidance on Avaya-based environments and assist with telecom-related changes tied to broader platform updates.• Communicate clearly with IT teams, end users, and leadership to share status updates, surface risks, and align on next steps.• Travel to company sites as needed to assist with telecom assessments, implementation tasks, or issue resolution.• Document configurations, decisions, and action plans to keep telecom operations organized and accessible for stakeholders.
2026-10-09T00:00:00Z

IFS Techno Functional SME

Minnetonka, MN
remote
Temporary / Contract
59.375 - 68.75 USD / Hourly
We are seeking an experienced IFS SME to assess and improve Purchase Order processes within IFS. The client is experiencing challenges with PO closeout activities, manual entry of cost components, and inefficient workflows that require significant back-office intervention.This consultant will work directly with business users to document current-state processes, identify root causes, and recommend practical improvements that reduce manual effort and improve operational efficiency.Responsibilities<ul><li>Review and document current Purchase Order processes within IFS.</li><li>Analyze why POs are not being closed properly and identify process gaps and system usage issues.</li><li>Evaluate manual workflows related to entering cost components and other purchasing transactions.</li><li>Work closely with franchise locations and corporate teams to understand process pain points and handoffs.</li><li>Recommend IFS best practices to streamline PO processing, closeout procedures, and data entry activities.</li><li>Identify opportunities to automate or simplify manual tasks.</li><li>Provide actionable recommendations for improving efficiency, user adoption, and process consistency.</li><li>Advise on potential AI or automation capabilities that could reduce manual work.</li></ul>
2026-10-09T00:00:00Z

5 results for It Support Technician in Minneapolis, MN