31 results for Customer Service Representative in Minneapolis, MN

Customer Service Representative Job Overview:We are looking for a Customer Service Representative to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.Key Responsibilities:<ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul>

Senior Customer Service Representative We are seeking a highly skilled Senior Customer Service Representative to join our team in St. Paul, MN. This is a 6-month contract-to-hire position offering the opportunity to transition into a permanent role. The ideal candidate will have extensive experience in customer service, excellent problem-solving abilities, and strong communication skills. If you thrive in a fast-paced environment and are passionate about providing outstanding customer support, we encourage you to apply. Key Responsibilities: Serve as a primary point of contact for customers, handling inquiries, resolving issues, and providing solutions promptly and professionally. Process customer orders, returns, and exchanges accurately and efficiently. Maintain detailed and accurate records of customer interactions in the CRM system. Collaborate with internal teams, including sales, logistics, and operations, to ensure seamless customer experiences. Assist in training and mentoring entry level customer service representatives. Monitor and track customer service metrics to ensure service quality and efficiency. Escalate complex customer concerns to management as needed. Stay updated on company products, policies, and industry trends to provide accurate information to customers.

Customer Service Representative Do you have a passion for helping others and providing exceptional service? Robert Half is seeking a highly motivated Customer Service Representative for an exciting opportunity in the Richfield, MN area. As a Customer Service Representative, you will be responsible for ensuring a positive customer experience by addressing inquiries, resolving issues, and delivering outstanding support in a professional and timely manner.Join a growing team and make a difference by improving the customer experience one interaction at a time! Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and live chat inquiries to assist customers with product or service-related questions and concerns.</li><li>Resolve customer complaints and issues through effective problem-solving and critical thinking skills.</li><li>Deliver accurate information and guidance about products, services, processes, and policies.</li><li>Maintain detailed and accurate records of customer interactions using CRM or other designated software.</li><li>Collaborate with internal teams to ensure resolution of escalated issues.</li><li>Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores.</li><li>Proactively identify opportunities for process improvements to enhance the customer experience.</li></ul>

Customer Service Representative We are looking for a Customer Service Representative to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.Key Responsibilities:<ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul>

Customer Service Representative We are in the process of hiring a Customer Service Representative based in Shakopee, Minnesota. The role is pivotal to our operations in the sector, providing a unique opportunity to those interested in a long term contract employment opportunity. The job requires a keen focus on customer service and account management. Responsibilities • Efficiently handle and resolve customer inquiries • Monitor customer accounts and execute appropriate actions • Process applications for customer credit with precision • Ensure the upkeep of accurate records pertaining to customer credit • Provide exceptional customer service at all times

Customer Service Representative We are offering a temp to hire employment opportunity for a Customer Service Representative in St Paul, Minnesota. As a Customer Service Representative, you will be at the forefront of our operations, dealing with customer inquiries, booking appointments, and maintaining a smooth workflow within our call center. Responsibilities• Respond to inbound calls from customers and provide excellent service• Handle customer escalations and resolve issues promptly and professionally• Schedule annual maintenance for systems and book appointments as required• Update and maintain accurate and detailed customer accounts• Monitor account statuses and take necessary action for overdue balances• Capture new card information and process payments when necessary• Use data entry skills to maintain records and update account information• Make outbound calls to members as part of customer service strategy• Maintain communication with clients through email correspondence• Use Microsoft Excel and Microsoft Word to manage and organize data related to customer service and account management.

Customer Service Representative Are you passionate about helping people, solving problems, and delivering exceptional customer experiences? We’re looking for a reliable and personable Customer Service Representative to join our growing team in the Twin Cities, MN! This is a fully on-site role, offering you the opportunity to make a direct impact by providing outstanding service to our customers and ensuring satisfaction throughout every interaction. Key Responsibilities:<ul><li>Handle incoming calls, emails, and messages from customers while maintaining professional and friendly communication.</li><li>Assist customers by addressing inquiries, resolving complaints, and providing information about products, services, or policies.</li><li>Process orders, track shipments, and manage customer accounts with accuracy and attention to detail.</li><li>Collaborate with internal teams to ensure timely resolution of customer concerns.</li><li>Maintain customer records by updating account information and documenting all interactions using CRM software.</li><li>Identify customer needs and suggest improvements or add-ons to enhance their overall experience.</li><li>Follow company guidelines and workflows while ensuring compliance with customer service standards.</li></ul>

Customer Service Representative We are offering a contract to hire employment opportunity for a Customer Service Representative in the manufacturing industry in Bloomington, Minnesota. As a Customer Service Representative, you will be in charge of managing customer interactions, resolving service issues, processing sales orders, and providing administrative support. Responsibilities: • Assisting customers with their inquiries regarding order status, product details, warranty information, and more.• Accurately processing and fulfilling orders for stock products and accessories.• Working closely with the sales team to address and resolve sales and service-related issues proactively.• Documenting all customer interactions and actions taken in Salesforce.com.• Investigating and resolving any issues related to mis-shipments, financial matters, or product history.• Providing internal support for the manufacturing facility by communicating with customers for order clarification and necessary changes to custom orders.• Keeping customers updated regarding product delivery commitments.• Undertaking special projects as assigned by the management.• Utilizing your skills in administrative assistance, data entry, written communication, email correspondence, phone system operations, and Office Suite (Excel and Word).

Customer Service Representative We are offering a contract to permanent employment opportunity for a Customer Service Representative in the manufacturing industry, based in the south west, Minnesota metro. This role involves a range of duties related to customer service, administrative assistance, and data entry. Some Saturday's are required. Responsibilities: Proactively communicate with customers to address and resolve any sales or service issues. Utilize their CRM to record customer interactions, distribute customer complaints to the relevant departments, and provide feedback to customers regarding process improvements. Investigate and solve issues related to mis-shipments, financial matters, and device histories. Provide internal support for the manufacturing facility by liaising with customers for order clarification, communicating any changes to custom orders, and following up on commitments made regarding product delivery. Handle customer inquiries concerning order status, delivery dates, product warranty status, product options and specifications, and dispenser referrals. Ensure all stock product and accessory orders are fulfilled efficiently. Undertake special projects as assigned by the management team.

Medicaid Healthcare Customer Service Representative We are offering a long-term contract employment opportunity for an experienced Healthcare Customer Service Representative to join our team. Our industry is healthcare and the role will be fully remote. As a Customer Service Representative, you will be supporting Care Delivery Organizations and assisting a large patient base. Responsibilities: • Fielding inbound calls from patients and addressing their inquiries about eligibility and authorizations• Accurately documenting all patient interactions and information• Providing exceptional customer service at all times• Efficiently handling data entry tasks and order entry operations• Corresponding with patients via email as needed• Scheduling appointments for patients• Managing both inbound and outbound calls to resolve patient issues• Utilizing Microsoft Excel and Word for various administrative tasks• Navigating through health care audits, specifically those related to Medicare and Medicaid• Familiarity with the Centers for Medicare & Medicaid Services (CMS) procedures and guidelines• Ensuring strict adherence to HIPPA regulations and other privacy laws.

Customer Service Representative Join a leading medical device company that is dedicated to improving patient outcomes through innovative healthcare solutions. Our team is committed to providing superior customer support while delivering high-quality products to healthcare providers and patients. Position Overview:We are seeking a detail-oriented and customer-focused Customer Service Representative for a contract-to-hire role. This is a hybrid position that offers the flexibility to work from home two days a week upon successful completion of training. The schedule is Monday-Friday from 10:30 AM to 7:00 PM, with a rotating Saturday shift every fourth week. This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service in the medical device industry. Responsibilities:<ul><li>Act as the first point of contact for customers, addressing inquiries related to medical devices, including product information, order processing, shipping, and account management.</li><li>Respond to customer emails, phone calls, and online chat inquiries promptly and professionally.</li><li>Assist customers in troubleshooting and resolving issues with medical devices, escalating more complex problems to the appropriate departments when needed.</li><li>Process and track orders, ensuring accuracy and timely delivery to healthcare providers and patients.</li><li>Maintain up-to-date knowledge of the company’s product offerings, policies, and procedures to provide accurate information to customers.</li><li>Work collaboratively with internal teams such as sales, logistics, and quality assurance to resolve customer concerns and improve service delivery.</li><li>Document customer interactions and resolutions in the company’s database accurately and in a timely manner.</li><li>Contribute to team initiatives aimed at improving customer satisfaction and streamlining processes.</li></ul>

Medicaid Healthcare Customer Service Representative We are seeking a Customer Service Representative Senior to join our team in the Healthcare/NHS industry!. This role offers a long-term contract employment opportunity, where you will be responsible for processing customer inquiries and maintaining precise records. Hiring in Central, Mountain and Pacific time zones only. Medicaid experience is required. Responsibilities:• Efficiently handle and respond to 50-70 inbound calls every day • Tackle inquiries from both members and providers with utmost professionalism • Ensure prompt and accurate disposition of claims • Keep track and provide updates on authorization status • Master and adhere to internal workflow processes within the department • Display empathy and compassion while interacting with customers • Maintain punctuality and reliability for smooth operations • Cater to customers by providing service in different languages such as Spanish, Vietnamese, Farsi, Korean, Chinese whenever necessary • Utilize your knowledge in healthcare and call center environment to deliver quality service.

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative. This role is remote and primarily functions within Pacific Time Zones. Responsibilities:• Accurately process patient data, including appointments, authorizations, claims, invoices, eligibility benefits, and appeals• Provide exceptional customer service, demonstrating care and concern for every internal and external customer• Maintain the performance goals established for the position, focusing on patient satisfaction, accuracy, quality, and consistent attendance• Utilize double monitors for data entry and resource use, ensuring adherence to guidelines• Assist other Patient Support Center Representatives and Supervisors with daily paperwork load to resolve and/or document patient issues• Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures• Translate oral information into concise and accurate written documentation per guidelines• Act as a patient advocate, providing services to internal and external customers involving the exchange of complex and sensitive information• Assist new or potential members in the choice of Primary Care Physician (PCP) and supply general information about the medical group• Page clinicians and assist Telehealth Nurses as necessary.

Customer Service Do you thrive on delivering exceptional customer experiences? Robert Half is seeking a detail-oriented and professional Customer Service Representative for a promising opportunity in Bloomington, MN. This role is perfect for someone who enjoys problem-solving, communicating with customers, and making a positive impact with each interaction. Join a growing company that values teamwork, innovation, and dedication to high-quality service! Responsibilities:<ul><li>Manage incoming and outgoing customer communications via phone, email, and online channels.</li><li>Resolve customer inquiries, issues, and complaints with professionalism and efficiency.</li><li>Educate customers by providing clear, accurate information about products, services, and company policies.</li><li>Accurately record customer interactions in the company’s CRM system or other designated platforms.</li><li>Work collaboratively with internal departments to resolve escalated issues and ensure customer satisfaction.</li><li>Contribute to achieving departmental performance metrics, including resolution times and customer satisfaction ratings.</li><li>Identify trends or recurring issues and recommend ideas for improving processes and the overall customer experience.</li></ul>

Call Center Are you an effective communicator who enjoys helping customers and resolving issues? Do you thrive in a fast-paced environment where excellent service is prioritized? We’re hiring Call Center Representatives to join our team in the Twin Cities, MN! This is a fully on-site position, where you’ll become an essential part of our team by delivering outstanding customer support and building lasting connections. Key Responsibilities:<ul><li>Handle a high volume of inbound and outbound customer calls, providing professional and friendly assistance.</li><li>Respond to customer inquiries regarding products, services, billing, and account management.</li><li>Troubleshoot and resolve customer issues while ensuring a positive resolution experience.</li><li>Accurately document customer interactions and details using company systems and software.</li><li>Strive to meet and exceed performance metrics, including call response time, resolution rates, and customer satisfaction scores.</li><li>Collaborate with teammates and supervisors to address escalations and identify process improvements.</li><li>Stay informed about company products, policies, and updates to provide accurate information to customers.</li></ul>

Administrative Assistant Title: BILINGUAL NSR Administrator Contract type: Contract to Hire (must complete training)Remote or On Site: On Site (not remote)Contract Duration: 4 months with strong possibility of hire (must complete training)Location: 6300 Shingle Creek Parkway, Brooklyn Center, Minnesota, 55430, United StatesSchedule: See schedule description belowPay: $19 per hour JOB SUMMARYThe BILINGUAL National Services Representative (NSR) is responsible for scheduling counseling appointments, addressing operational questions, and providing local office support. They primarily take calls from a national queue during most of the day, but also assist visitors to the office as well. NSRs occasionally make outbound calls for campaigns and outreach (no cold calls!) and help with events every now and then which may occur over a 3-day weekend.The NSR must be a problem solver, willing to learn, and adaptable. They use these skills to proactively resolve Member issues, relying on their knowledge of the organization's programs and policies. If unable to resolve an issue immediately, the NSR may connect Members with appropriate staff or managers. Documentation of all interactions is essential, ensuring Members' concerns are addressed effectively and promptly. If issues arise with staff or departments, the NSR communicates these to the appropriate management for resolution, prioritizing Member satisfaction throughout the process. JOB RESPONSIBILITIES<ul><li>Answer incoming calls from the National Queue professionally and effectively, defusing tense situations and easing Member frustrations.</li><li>Resolve Member issues by reviewing their file in the Lynx system, documenting all issues and resolutions in the Member's narrative.</li><li>Address calls promptly and effectively.</li><li>Schedule appointments for Members across all departments.</li><li>Assist Members with accessing their Member Portal, including resolving password issues.</li><li>Input complaint information in the Lynx system, including Member and staff details, subject, description, and resolution.</li><li>Make outbound calls to Members as necessary.</li><li>Respond to all emails from assigned Email Follow-up lists.</li><li>Stay updated on organization policies and procedures to provide consistent responses to questions.</li><li>Assist in advocacy and outreach campaigns by contacting Members, church leaders, businesses, politicians, and community leaders.</li><li>Perform other assigned duties.</li><li>Participate in advocacy campaigns supporting the mission of fighting for economic justice for low to moderate-income individuals and people of color. This includes ongoing participation in advocacy, campaigns, outreach, community organizing, and promoting the organization's mission and tactics. Staff play a crucial role in impacting Members and communities they serve. </li></ul>

Collector III We are offering a permanent employment opportunity for a Credit Representative in Eagan, Minnesota. This role is crucial within our team, focusing on customer communication and account management. The successful applicant will be responsible for maintaining customer records, processing payments, and resolving any customer inquiries, as well as monitoring accounts to ensure appropriate action is taken. Responsibilities: • Communicating with customers via telephone or in person to determine the reasons for overdue payments and to review the terms of sales, services, or credit contracts.• Utilizing exceptional debt recovery techniques to persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.• Accurately documenting and recording customer/client information.• Processing customer payments and posting amounts paid to customer accounts.• Locating and monitoring overdue accounts, taking necessary action when required.• Keeping detailed records of collection activities.• Arranging for debt repayment or establishing repayment schedules based on customers' financial situations.• Ensuring compliance with federal, state, and company policies, procedures, and regulations related to collections.• Utilizing computer applications such as Microsoft Word and other related collections software.• Providing support and constructive performance feedback through basic mentoring skills. If you are interested please click the APPLY NOW button to submit your resume and reach out to Emily Haan directly at 952-882-9399 for immediate consideration.

Collector III We are offering a permanent employment opportunity in the industry, located in Eagan, Minnesota, for a Collector III. This role involves identifying and contacting clients with overdue accounts to request repayment. As a Collector III, you will be communicating with customers, preparing statements for the credit department, and keeping detailed records of collection activities. Responsibilities• Apply debt recovery strategies to manage overdue accounts.• Communicate with customers via telephone or in person to understand the reasons for overdue payments and to discuss the terms of sales, services, or credit contracts.• Keep accurate documentation and records of customer/client information.• Use negotiation skills to encourage customers to settle amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.• Organize for debt repayment or establish repayment schedules based on customers' financial situations.• Accept payments and post amounts paid to customer accounts.• Follow federal, state, and company policies, procedures, and regulations related to collections.• Use computer applications such as Microsoft Word and other related collections software.• Offer support and constructive performance feedback, demonstrating basic mentoring skills. If you are interested please click the APPLY NOW button to submit your resume and reach out to Emily Haan directly at 952-882-9399 for immediate consideration.

Collections Specialist We are offering a contract to permanent employment opportunity for a Collections Specialist in Brooklyn Center, Minnesota. The role focuses on resolving unpaid accounts and ensuring accurate records in the industry. As a Collections Specialist, you will be tasked with managing customer accounts, processing payments, and handling customer inquiries. Responsibilities • Coordinate the resolution of outstanding balances on customer accounts. • Liaise with consumers, insurance providers, and authorized third parties to discuss payment plans or resolve unpaid balances. • Verify and process customer payments and adjustments promptly and accurately. • Investigate and analyze missing information on customer accounts. • Utilize skills in Accounting Software Systems. • Ensure the proper functioning of collection processes and procedures. • Collaborate with the team to maintain accurate customer credit records. • Monitor customer accounts and take the necessary action when needed. • Handle customer inquiries related to their accounts and payments. • Manage customer credit applications and process them accurately and efficiently.

Law Office Receptionist We are in search of a Law Office Receptionist to join our team in Eagan, Minnesota. The role involves managing customer interactions, data entry tasks, and handling a multi-line phone system. The work environment is fast-paced and dynamic, requiring a high level of organization and attention to detail. Responsibilities• Handle a multi-line phone system, ensuring all calls are answered promptly and directed to the appropriate party• Provide top-notch customer service, addressing inquiries, resolving issues, and ensuring client satisfaction• Accurately enter and update customer data in our systems, maintaining the integrity of our records• Manage email communications, responding to inquiries in a timely manner and forwarding messages as needed• Use Microsoft Word and Outlook to draft correspondence, manage schedules, and perform other administrative tasks• Organize files and documents, ensuring easy access and retrieval when needed• Schedule appointments, coordinating with all parties to find mutually convenient times.

Medical Collections Specialist We are offering a short term contract employment opportunity for a Medical Collections Specialist in Eagan, Minnesota. Working within the healthcare and social assistance sectors, you will be managing the collection process for past due patient accounts, negotiating payment arrangements, and delivering high-quality customer service. Responsibilities: • Handle and resolve patient inquiries concerning past due balances • Manage a portfolio of past due patient accounts, overseeing the collection process • Negotiate fair payment arrangements with patients, adhering to organization and industry guidelines • Maintain accurate patient records within the EHR system • Send notifications of delinquency and final notices to patients • Work in collaboration with the claims team to file appeals when necessary • Monitor accounts receivable and make adjustments as needed • Perform additional tasks as assigned by the revenue cycle leadership team.

ServiceNow Admin/Help Desk Liaison In this role, you will be a key player in optimizing and supporting the ServiceNow platform for the organization. As a hands-on team member, you will handle diverse priorities, act as a point of contact for system upgrades, support tickets, and collaborate with external analytics partners. With a combination of technical expertise, adaptability, and strong problem-solving skills, you'll contribute to the improvement and maturity of IT operations. Key Responsibilities:<ul><li>Serve as the go-to expert for ServiceNow upgrades, changes, and internal platform support.</li><li>Collaborate with external partners handling analytics and module setups, ensuring alignment with organizational needs.</li><li>Provide support for ServiceNow tickets not limited to troubleshooting issues or handling enhancement requests.</li><li>Develop strategies to improve efficiency and address system/process gaps proactively.</li><li>Participate in managing customer accounts, coordinating actions with Service Desk, and delivering high-quality support.</li><li>Exhibit strong problem-solving skills, adaptability, and forward-thinking ideas to improve IT operations in a lean and evolving environment.</li><li>Support various operational needs, requiring expertise in ServiceNow ITSM, ServiceNow Applications, and Windows 11.</li><li>Provide knowledge and leadership in addressing system concerns for users.</li><li>Serve as a driver of change, striking a balance between day-to-day tasks and strategic initiatives.</li></ul>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).

Financial Analyst - Entry Level We are offering an employment opportunity for a Financial Analyst - Entry Level. As a Financial Analyst, you will be expected to handle various responsibilities related to sales finance, customer account assignments, and Oracle sales compensation for multiple organizations and business units. Responsibilities: • Accurately process on-boarding and off-boarding procedures for assigned independent sales representatives. • Handle financial planning for assigned independent sales representatives. • Maintain and manage customer account assignments for assigned sales representatives. • Conduct ad-hoc reporting and support for assigned sales representatives. • Prepare and maintain sales rep agreements while ensuring accurate shipping and invoicing. • Oversee Oracle Sales Compensation for multiple organizations and business units, including monthly accounting closures and journal entries. • Conduct balance sheet reconciliations with appropriate back-up for sales rep overdraft and commission payable accounts. • Undertake quarterly and annual forecasting and planning for sales rep overdraft and commission payable accounts. • Manage uploading of sales rep transactions and troubleshoot system issues, errors and other sub-ledger balancing. • Participate in other finance projects as necessary and support quarterly forecasts and annual plan preparation. • Work with cross-functional partners to create accurate and timely forecasts for the supported segment. • Support various business initiatives, ad-hoc projects, and other analytical work.

Property Administrator We are currently seeking a Property Administrator to join our team in Little Canada, Minnesota. This role offers a contract to hire employment opportunity. The successful candidate will play a crucial role in handling customer relationship management and administrative tasks to support our team. Responsibilities:• Professionally and promptly handle incoming calls, demonstrating excellent telephone etiquette• Exhibit self-motivation and flexibility in job growth, with a positive and outgoing personality• Use Microsoft Suite including Excel, Word, and Microsoft Outlook for various administrative tasks• Demonstrate expertise in residential property management, including residential homes and real estate• Display strong communication skills to effectively interact with residents and team members• Manage multiple phone lines, ensuring all calls are answered and directed appropriately• Contribute to the overall positive and relaxed atmosphere of the property administration office• Show adaptability and willingness to perform tasks as a rental agent when required• Maintain accurate records and reports related to residential properties.

Bank Compliance Officer Compliance Officer – Fair Lending | Twin Cities Metro AreaAre you a compliance leader ready to make an impact? Our client, a prominent regional commercial bank in the Twin Cities market, is seeking a Compliance Officer to oversee their Fair Lending program. This is a unique opportunity to join a dynamic financial institution committed to equitable lending practices and community development.As a Compliance Officer, you’ll lead the Fair Lending team, ensuring the bank adheres to regulatory compliance requirements while advancing its community reinvestment and consumer lending initiatives.Key Responsibilities<ul><li>Manage and mentor Fair Lending Analysts, driving professional growth and a collaborative team culture.</li><li>Oversee community reinvestment activities by partnering with executive management to develop strategies that address community banking needs and regulatory compliance.</li><li>Monitor regulatory trends, ensuring timely updates to policies and procedures.</li><li>Develop and implement programs to enhance community lending performance while meeting compliance standards (e.g., ECOA, HMDA, CRA).</li><li>Serve as the point of contact for CRA examinations and ensure corrective actions from audits are implemented effectively.</li><li>Provide actionable insights to executive stakeholders to support fair lending strategic initiatives.</li></ul>Qualifications<ul><li>5+ years of experience in financial regulatory compliance, preferably in a financial institution or agency; or a Juris Doctor with 3+ years of relevant experience.</li><li>2+ years of team management experience with proven leadership and mentorship skills.</li><li>Strong knowledge of community lending compliance laws such as CRA, ECOA, HMDA, FHA, and UDAAP.</li><li>Exceptional communication, organizational, and analytical skills. Advanced proficiency in Excel is a plus.</li><li>Ability to maintain confidentiality while managing complex compliance issues.</li></ul>Why Join?This role offers the chance to impact fair banking practices, engage with community initiatives, and work alongside a collaborative team dedicated to driving regulatory excellence.Ready to take the next step in your career? Contact Douglas Rickart today at 612-249-0330, connect with him on LinkedIn, or click the application link to apply!