5 results for Member Services Representative in Milwaukee, WI

Client Services Administrator We are offering a permanent employment opportunity for a Client Services Administrator located in Hartland, Wisconsin. Your role will primarily revolve around supporting our Client Services Specialist team, ensuring efficient telecommunications, maintaining customer records, and resolving any product or service problems. Responsibilities include: • Handling incoming phone calls and ensuring resolution of customer inquiries.• Accurately entering client and account data, and verifying it for any potential errors.• Creating clear job tickets in Monarch or OP.• Updating and maintaining customer records in compliance with our policies and procedures.• Collaborating with multiple departments and partners, with a focus on detail and completion of production items.• Resolving client complaints by determining the cause, finding the best solution, and expediting the correction or adjustment process.• Gaining a comprehensive understanding of our internal software systems.• Regularly routing GB Tickets.• Tracking and updating Humana Delivery and Madison Spreadsheet.• Proofreading Marco’s Items on a monthly basis.• Performing department filing and purging of job tickets.• Distributing job tickets to the team and accounting.• Regularly handling Common Ground Routing and updating Madison Spreadsheet.• Printing and routing WebMD Postal Paperwork.• Reviewing, updating, and routing Elevance Health GBD as well as WebMD, Ignite.

Client Services Specialist We are seeking a Client Services Specialist to join our team, located in Hartland, Wisconsin. This role provides a contract to employment opportunity, where you will be involved in processing customer applications, maintaining customer records, and resolving customer inquiries. Responsibilities: • Coordinate with internal teams to understand requirements and liaise with external vendors for execution.• Review and confirm details on production plans in collaboration with internal teams and vendors.• Create comprehensive job layouts and purchase orders.• Organize the internal job approval process.• Engage with multiple departments and partners for follow-ups to ensure the completion of production items.• Detail the production process, ensuring the status of the operation is easily accessible and transparent.• Acquire a comprehensive understanding of internal software systems.• Manage and review reports to monitor the progress of projects and production jobs. • Provide exemplary customer service.• Perform data entry and order entry tasks.• Handle email correspondence with efficiency and professionalism.

Receptionist We are in search of a Receptionist to for a Waukesha, WI area organization. As a Receptionist, your primary role will be to manage front desk duties, maintain client records, and provide outstanding customer service. Responsibilities:• Manage and oversee receptionist duties to ensure smooth operations.• Engage in data entry tasks, ensuring accuracy and efficiency.• Deliver exceptional customer service, addressing customer queries and resolving issues promptly.• Utilize Microsoft Office tools to maintain and update client records.• Monitor client accounts and take necessary actions when required.• Process and manage customer applications with attention to detail.

AR/Collections Specialist We are offering a short term contract employment opportunity for an AR/Collections Specialist to be a part of our manufacturing team based in Oak Creek, Wisconsin. The role involves a hybrid working model and will entail maintaining meticulous customer records, handling customer queries, overseeing customer accounts, and taking necessary actions. Responsibilities: • Accurately and efficiently handle customer credit applications • Maintain detailed customer credit records • Ensure the successful collection of outstanding invoices by managing the accounts receivable (AR) process • Keep track of aging reports and follow up on overdue accounts via various communication channels such as phone and email • Address billing or payment issues in collaboration with sales and customer service teams • Deal with payment discrepancies, disputes, and deductions in coordination with customers • Process cash applications, including checks, ACH, and wire payments • Investigate chargebacks, credits, and unapplied payments to reconcile customer accounts • Prepare monthly AR reports and assist with cash flow forecasting • Carry out collection activities and customer interactions while maintaining detailed records • Ensure adherence to the company's credit policies and recommend credit limit adjustments when necessary • Support month-end close activities, including AR reconciliations and reporting.

Collections and AR Analyst We are looking for a skilled Collections and Accounts Receivable Analyst to join our team on a contract basis in Bannockburn, Illinois. This position offers a unique opportunity to leverage your expertise in accounts receivable and credit analysis while working in a hybrid environment. If you excel at client communication and thrive in a dynamic setting, we encourage you to apply. Responsibilities: • Manage accounts receivable processes, ensuring timely and accurate collection of outstanding balances. • Conduct credit analysis to evaluate client risk and establish appropriate terms. • Communicate effectively with clients to resolve billing discrepancies and maintain positive relationships. • Oversee cash activity and ensure proper allocation of payments in accounting systems. • Utilize accounting software systems, including Great Plains, to streamline financial operations. • Collaborate with internal teams to optimize billing functions and address issues promptly. • Analyze financial data to identify trends and recommend improvements in AR processes. • Maintain detailed and accurate records of collections and credit activities. • Provide regular reports on AR performance and collection status to management.