2 results for Bilingual Customer Success Agent in Milwaukee Wi

Bilingual Customer Success Agent We are offering a permanent employment opportunity for a Bilingual Customer Success Agent in the Machinery/Worktools industry, based in Milwaukee, Wisconsin. As an integral part of our team, you'll act as a dedicated agent, striving to deliver superior experiences to our valued partners and ensuring their success. Responsibilities: • Play a central role in driving customer success, ensuring they derive immense value from our services. • Take on the role of an advocate for the customer, personalizing their experience and ensuring their efforts are minimal. • Handle a high volume of customer calls, meeting daily targets and operating in a fast-paced environment. • Independently analyze and address customer concerns, providing timely and appropriate solutions. • Troubleshoot technical issues, utilizing self-help tools to assist customers. • Maintain a strong knowledge of our products and services, using this to enhance customer interactions. • Demonstrate agility by collaborating cross-functionally with key business units to resolve customer inquiries. • Enter and maintain accurate customer data in our systems. • Use Microsoft Teams, Word, Outlook, and Excel to manage tasks and communicate effectively.

Bilingual Customer Success Agent We are offering a contract for a Bilingual Customer Success Agent in the machinery and worktools industry, based in Milwaukee, Wisconsin. The Bilingual Customer Success Agent will play a crucial role in maintaining and enhancing customer satisfaction, acting as a liaison between the company and its valued partners. Responsibilities • Act as a dedicated point of contact for customers, ensuring they receive maximum value from our services. • Handle a high volume of customer calls daily, providing exceptional customer service. • Advocate for the customer's needs, ensuring they have minimal effort in their interactions with the company. • Independently handle customer concerns and provide timely and effective solutions. • Troubleshoot technical issues using self-help tools, ensuring a one-call resolution for customer inquiries. • Maintain a strong understanding of the company's products and services to effectively assist customers. • Collaborate cross-functionally with key support business units to ensure comprehensive customer support. • Accurately process and maintain customer records, including credit applications. • Leverage proficiency in Microsoft tools such as Teams, Word, Outlook, and Excel for efficient data entry and record keeping.