We are looking for a Consumer Loan Collections Specialist to join our team in Milton, Massachusetts. In this role, you will be responsible for managing overdue loan accounts, negotiating repayment plans, and ensuring compliance with all relevant regulations. This is a long-term contract position within the banking industry, offering an excellent opportunity to build lasting relationships with customers while supporting their financial recovery.<br><br>Responsibilities:<br>• Negotiate repayment plans and settlements with borrowers, ensuring adherence to company policies and regulatory standards.<br>• Analyze loan accounts, payment histories, and terms to develop tailored solutions for customers.<br>• Maintain accurate records of all borrower communications and agreements for legal and administrative purposes.<br>• Educate borrowers on loan terms, penalties, and available payment options to foster positive customer relationships.<br>• Ensure all collection activities comply with federal, state, and local regulations, including the Fair Debt Collection Practices Act.<br>• Collaborate with internal teams such as credit and risk departments to efficiently manage delinquent accounts.<br>• Utilize customer relationship management and collections software to track account progress and interactions.<br>• Provide exceptional customer service through empathetic and attentive communication.<br>• Identify opportunities for process improvement within the collections workflow to enhance efficiency.
