Help Desk Technician<p>We are seeking a proactive Help Desk Technician to provide technical support to our end-users. In this role, you will troubleshoot software and hardware issues, assist with system setups, and ensure our users have the tools they need for success.</p><p><br></p><p>Apply today for immediate consideration!!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve technical support requests via phone, email, or ticketing system.</li><li>Diagnose and troubleshoot hardware and software issues.</li><li>Assist users with system installations, configurations, and updates.</li><li>Document issues and resolutions in the help desk system.</li><li>Escalate complex problems to the appropriate IT teams.</li></ul><p><br></p>Help Desk Technician<p>We are seeking a proactive Help Desk Technician to provide technical support to our end-users. In this role, you will troubleshoot software and hardware issues, assist with system setups, and ensure our users have the tools they need for success.</p><p><br></p><p>Apply today for immediate consideration!!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve technical support requests via phone, email, or ticketing system.</li><li>Diagnose and troubleshoot hardware and software issues.</li><li>Assist users with system installations, configurations, and updates.</li><li>Document issues and resolutions in the help desk system.</li><li>Escalate complex problems to the appropriate IT teams.</li></ul><p><br></p>Help Desk Technician<p>We are seeking a proactive Help Desk Technician to provide technical support to our end-users. In this role, you will troubleshoot software and hardware issues, assist with system setups, and ensure our users have the tools they need for success.</p><p><br></p><p>Apply today for immediate consideration!!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve technical support requests via phone, email, or ticketing system.</li><li>Diagnose and troubleshoot hardware and software issues.</li><li>Assist users with system installations, configurations, and updates.</li><li>Document issues and resolutions in the help desk system.</li><li>Escalate complex problems to the appropriate IT teams.</li></ul><p><br></p>Help Desk Technician<p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p>Help Desk Technician<p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p>Customer Support Analyst<p>We are offering a permanent employment opportunity for a Customer Support Analyst B. Intermediate in Fort Lauderdale, Florida. The successful candidate will be responsible for providing software and hardware support, technical advice, and training to customers. This role also includes troubleshooting and resolving technical issues, maintaining databases, and contributing to team projects. </p><p><br></p><p>Responsibilities:</p><p>• Provide software and hardware support for workstation and networking devices.</p><p>• Offer technical advice and guidance to customers, fostering a supportive environment.</p><p>• Troubleshoot and restore technical service and equipment, utilizing established processes and procedures.</p><p>• Maintain a knowledge database and call tracking system to enhance the quality of problem resolutions.</p><p>• Collaborate with the team, sharing information and assisting with calls.</p><p>• Handle service desk tickets, ensuring they are assigned to the appropriate technician or group for resolution.</p><p>• Execute advanced troubleshooting to determine the cause of problems.</p><p>• Install, configure, and provide user support for personal computers and peripheral equipment.</p><p>• Assist staff on issues outside their areas of responsibility when needed.</p><p>• Deliver hardware and software technical training and detail oriented development for other technicians.</p><p>• Participate in and coordinate projects like Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc.</p><p>• Support software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off-the-shelf, and Department developed applications.</p><p>• Engage in statewide teams, both internal and external to the Office of Information Technology (OIT).</p><p>• Generate and maintain detailed technical documentation including software installation guidelines, troubleshooting processes, etc.</p><p>• Coordinate service calls and repairs for warranty and non-warranty items.</p><p>• Maintain records on all calls and keep accurate records relating to service calls for maintenance or warranty repairs.</p><p>• Install, maintain, and support specialized software applications as assigned.</p>Desktop Support Technician<p><strong>Desktop Support Technician Responsibilities:</strong></p><ul><li>Advising staff on appropriate procedures for directing their IT-related queries and recommendations.</li><li>Receiving and documenting requests for support.</li><li>Deciding on the most suitable ways of providing aid.</li><li>Delivering IT and related assistance upon request, or as you deem suitable.</li><li>Configuring new desktops, routers, modems, and similar devices.</li><li>Performing routine inspections and upkeep of existing installations.</li><li>Updating computer operating systems and other important software, as needed.</li><li>Substantiating requests for hardware and software purchases and upgrades, if appropriate.</li><li>Providing suggestions on appropriate training for staff.</li></ul>Front Desk Coordinator<p>We are offering a permanent employment opportunity in the insurance industry, based in Miami. We are seeking a Front Desk Coordinator to support our team. In this role, you will be the first point of contact for our clients and will be responsible for creating a welcoming environment. This opportunity requires candidates to be bilingual in Spanish.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Greet visitors, manage incoming calls, and respond to inquiries</p><p>• Coordinate meeting logistics, including setting up conference rooms and ordering lunch</p><p>• Maintain orderliness and organization within the office, including managing supplies</p><p>• Provide concierge services, ensuring a smooth and efficient office operation</p><p>• Process and manage new employee badges</p><p>• Utilize Microsoft Excel, Outlook, and Word to manage data and communication</p><p>• Provide administrative assistance as needed, including file organization and data entry</p><p>• Utilize interpersonal skills to foster a positive work environment</p><p>• Support customer service initiatives, addressing and resolving customer inquiries promptly</p><p>• Manage scheduling and coordinate appointments as required.</p>Bilingual Spanish Customer Service<p>Robert Half is partnering with a non-profit organization to find a dedicated and compassionate Customer Support Representative. In this role, you will work within the call center, providing customer support in the Help Line Department. As the first point of contact for individuals seeking assistance, you’ll play a crucial role in delivering accurate information and providing support in a timely and professional manner.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide exceptional customer service and support in a call center environment.</li><li>Assist callers with inquiries, provide guidance, and resolve issues related to our services.</li><li>Offer empathetic support and ensure callers feel heard and valued.</li><li>Maintain accurate records of interactions and follow up when necessary.</li></ul><p><br></p>Desktop Support Technician<p>We are looking for a dedicated Desktop Support Technician to provide comprehensive technical support to our employees. In this role, you will be responsible for troubleshooting, maintaining, and repairing desktop and laptop computers, ensuring that our team has reliable access to the tools they need to perform at their best.</p><p><br></p><p>Apply today for immediate consideration!!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Technical Support:</strong> Respond to user requests via phone, email, or in-person, troubleshooting hardware and software issues effectively.</li><li><strong>Maintenance & Repairs:</strong> Perform regular maintenance, upgrades, and repairs on desktops, laptops, and peripheral devices.</li><li><strong>System Setup:</strong> Assist with the deployment, imaging, and configuration of new devices for employees.</li><li><strong>Documentation:</strong> Maintain accurate records of technical issues, solutions, and asset inventories.</li><li><strong>Collaboration:</strong> Work closely with IT teams to resolve complex issues, escalate when necessary, and implement new IT initiatives.</li><li><strong>User Training:</strong> Provide basic training and guidance to end-users on software applications and system functionalities.</li></ul><p><br></p>Desktop Support Technician<p>We are looking for a dedicated Desktop Support Technician to provide comprehensive technical support to our employees. In this role, you will be responsible for troubleshooting, maintaining, and repairing desktop and laptop computers, ensuring that our team has reliable access to the tools they need to perform at their best.</p><p><br></p><p>Apply today for immediate consideration!!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Technical Support:</strong> Respond to user requests via phone, email, or in-person, troubleshooting hardware and software issues effectively.</li><li><strong>Maintenance & Repairs:</strong> Perform regular maintenance, upgrades, and repairs on desktops, laptops, and peripheral devices.</li><li><strong>System Setup:</strong> Assist with the deployment, imaging, and configuration of new devices for employees.</li><li><strong>Documentation:</strong> Maintain accurate records of technical issues, solutions, and asset inventories.</li><li><strong>Collaboration:</strong> Work closely with IT teams to resolve complex issues, escalate when necessary, and implement new IT initiatives.</li><li><strong>User Training:</strong> Provide basic training and guidance to end-users on software applications and system functionalities.</li></ul><p><br></p>Desktop Support Technician<p>We are looking for a dedicated Desktop Support Technician to provide comprehensive technical support to our employees. In this role, you will be responsible for troubleshooting, maintaining, and repairing desktop and laptop computers, ensuring that our team has reliable access to the tools they need to perform at their best.</p><p><br></p><p>Apply today for immediate consideration!!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Technical Support:</strong> Respond to user requests via phone, email, or in-person, troubleshooting hardware and software issues effectively.</li><li><strong>Maintenance & Repairs:</strong> Perform regular maintenance, upgrades, and repairs on desktops, laptops, and peripheral devices.</li><li><strong>System Setup:</strong> Assist with the deployment, imaging, and configuration of new devices for employees.</li><li><strong>Documentation:</strong> Maintain accurate records of technical issues, solutions, and asset inventories.</li><li><strong>Collaboration:</strong> Work closely with IT teams to resolve complex issues, escalate when necessary, and implement new IT initiatives.</li><li><strong>User Training:</strong> Provide basic training and guidance to end-users on software applications and system functionalities.</li></ul><p><br></p>Regional Desktop Support TechnicianWe are offering a contract to hire employment opportunity for a Desktop Support Analyst in the real estate industry, located in Delray Beach, Florida. The successful candidate will be tasked with providing technical assistance to our team, working with various technologies and systems. This role is primarily focused on ensuring the smooth operation of our computer systems and providing necessary support to our staff.<br><br>Responsibilities:<br><br>• Provide technical support for Citrix Technologies, Dell Technologies, and Mac Computers.<br>• Offer solutions and support for Microsoft and Active Directory related issues.<br>• Handle EO/IR systems and ensure their proper functioning.<br>• Responsible for asset tagging and maintaining a detailed inventory of all hardware and software assets.<br>• Oversee the deployment of new systems and technologies within the organization.<br>• Provide deskside support to users, assisting with any hardware or software issues they may encounter.<br>• Responsible for the configuration management of systems, ensuring they are set up properly for users.<br>• Troubleshoot and resolve any technical issues in a timely and efficient manner.<br>• Maintain a high level of knowledge regarding the company's software and hardware.<br>• Collaborate with other IT team members to provide top-notch support and ensure the smooth operation of technology within the company.Customer Service Representative<p>We are in need of a Customer Service Representative who can seamlessly manage customer-related tasks in our Medley, Florida office. As a key member of our team, you will be in charge of assisting customers with their orders, maintaining meticulous records, and swiftly resolving any issues that arise. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Provide guidance and support to customers regarding their orders over the phone</p><p>• Maintain a high level of empathy and understanding while dealing with customer queries</p><p>• Demonstrate effective multitasking skills, including managing emails while assisting customers</p><p>• Maintain and update customer records diligently and accurately</p><p>• Thrive in a fast-paced work environment and adapt quickly to changes</p><p>• Exhibit exceptional typing skills with a speed of over 40 words per minute</p><p>• Be flexible with shift timings, ensuring availability as required</p><p>• Use your bilingual skills to better assist our diverse customer base, if applicable</p><p>• Exhibit quick learning skills to adapt to our dynamic work environment</p><p>• Collaborate with the team to provide top-notch customer service in our call center.</p><p><br></p><p>Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072</p>Bilingual Spanish Customer Service Representative<p>We are offering a permanent employment opportunity for a Bilingual Spanish Customer Service Representative in Delray Beach, Florida. The role requires handling customer inquiries, maintaining accurate records, and taking the necessary action for account monitoring. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Manage inbound calls with efficiency and politeness</p><p>• Carry out outbound calls while maintaining a pleasant voice and demeanor </p><p>• Initiate electronic communication through email and fax</p><p>• Handle received documents, both electronic and shipped</p><p>• File customer accounts meticulously</p><p>• Schedule follow-ups for accounts and ensure timely execution</p><p>• Take the necessary follow-up actions for resolving issues</p><p>• Maintain strict adherence to company processes and procedures</p><p>• Showcase excellent multi-tasking and time management skills</p><p>• Utilize 'Call Center Customer Service', 'Word', and 'Excel' skills effectively.</p>Customer Service Representative<p>We are in search of a Customer Service Representative for a position in the Miami area. This opportunity is in the medical field. In this role, you will handle customer applications, maintain customer records, and manage inquiries. Monitoring customer accounts and taking necessary actions will also be part of your responsibilities. The position requires the candidate to be bilingual in Spanish. The role includes a hybrid schedule and the person will be working a rotating schedule that includes weekends and evenings.</p><p><br></p><p>Responsibilities: </p><p><br></p><p>• Deliver top-tier customer service by gaining a comprehensive understanding of our retail business operations.</p><p>• Take full responsibility to resolve customer issues and provide helpful solutions.</p><p>• Determine the root cause of customer inquiries by asking probing questions, leading to effective solutions.</p><p>• Utilize our customer relationship management tool for researching inquiries, documenting customer interactions, and issuing replacements.</p><p>• Handle inbound customer inquiries via phone, email, and text while maintaining updates on internal computer applications and systems.</p><p>• Bring a positive attitude to work every day, fostering a positive work environment.</p><p>• Generate product or service reports through the collection and analysis of customer information.</p><p>• Multitask by simultaneously reading, typing, and navigating through applications while interacting with customers.</p><p>• Demonstrate team player mentality, showing responsibility and reliability in all tasks. </p><p><br></p><p>This role offers a long-term contract employment opportunity.</p>Customer Service<p>We are offering a long-term contract employment opportunity for a Customer Service Representative in Delray Beach, Florida. As a Customer Service Representative, you will handle customer inquiries, maintain detailed records, and manage customer accounts with precision and professionalism. </p><p><br></p><p>Responsibilities:</p><p>• Handle a high volume of inbound and outbound calls on a daily basis.</p><p>• Address customer inquiries related to their accounts and utility questions.</p><p>• Maintain detailed and accurate customer account records.</p><p>• Enter and update customer data in CRM system.</p><p>• Process customer credit applications promptly and accurately.</p><p>• Engage in email correspondence with customers to resolve their queries.</p><p>• Monitor customer accounts and take appropriate action when required.</p><p>• Serve as the initial point of contact for customers.</p><p>• Manage order entries with precision and accuracy.</p>Part Time Receptionist<p>We are offering a contract for a Receptionist role based in Miami, Florida. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally.</p><p><br></p><p>Responsibilities:</p><p>• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.</p><p>• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.</p><p>• Perform data entry tasks, updating and maintaining accurate records of client information.</p><p>• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records.</p><p>• Schedule appointments and meetings, coordinating with various departments to ensure smooth operations.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p>• Occasionally assist in warehouse operations, including packing and labeling small boxes.</p><p><br></p><p>Monday - Friday 1PM - 5:30PM </p><p><br></p><p>Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072</p>PC Technician<p>We are seeking a detail-oriented and experienced PC Technician to join our IT team. The ideal candidate will diagnose, repair, and maintain computer systems, ensuring optimal performance and customer satisfaction.</p><p><br></p><p>Apply today for immediate consideration!!</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Troubleshoot and resolve hardware and software issues for desktop and laptop computers.</li><li>Perform routine maintenance and system upgrades.</li><li>Install and configure operating systems, applications, and drivers.</li><li>Provide excellent customer support and technical assistance.</li><li>Document repairs and service processes accurately.</li></ul><p><br></p>PC Technician<p>We are seeking a detail-oriented and experienced PC Technician to join our IT team. The ideal candidate will diagnose, repair, and maintain computer systems, ensuring optimal performance and customer satisfaction.</p><p><br></p><p>Apply today for immediate consideration!!</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Troubleshoot and resolve hardware and software issues for desktop and laptop computers.</li><li>Perform routine maintenance and system upgrades.</li><li>Install and configure operating systems, applications, and drivers.</li><li>Provide excellent customer support and technical assistance.</li><li>Document repairs and service processes accurately.</li></ul><p><br></p>IT Technician<p><strong>Position Overview:</strong></p><p>We are seeking a <strong>skilled and customer-focused IT Technician</strong> to support our organization’s technology infrastructure. The IT Technician will be responsible for <strong>installing, maintaining, troubleshooting, and repairing hardware, software, and network systems</strong> to ensure smooth IT operations.</p><p>This role requires strong technical knowledge, problem-solving skills, and the ability to assist employees with IT-related issues. The ideal candidate will have a passion for technology, excellent communication skills, and the ability to work independently or as part of a team.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and maintain <strong>computer hardware, software, and peripheral devices</strong> (e.g., printers, scanners, VoIP phones).</li><li>Provide <strong>technical support and troubleshooting</strong> for desktops, laptops, mobile devices, and operating systems (Windows, macOS, Linux).</li><li>Diagnose and resolve <strong>network connectivity issues</strong> (Wi-Fi, LAN, VPN, firewalls, routers, switches).</li><li>Manage <strong>user accounts and access controls</strong> in Active Directory, Office 365, and other systems.</li><li>Assist with <strong>IT security best practices</strong>, including antivirus management and system updates.</li><li>Support <strong>cloud-based applications</strong> such as Google Workspace, Microsoft 365, and SaaS platforms.</li><li>Perform <strong>hardware repairs and upgrades</strong>, including replacing hard drives, memory, and other components.</li><li>Configure and troubleshoot email clients, collaboration tools, and remote access solutions.</li><li>Document <strong>IT procedures, troubleshooting steps, and system configurations</strong>.</li><li>Assist with <strong>software installations, updates, and patch management</strong>.</li><li>Work with <strong>vendors and service providers</strong> to resolve IT-related issues.</li><li>Provide <strong>basic training to employees</strong> on IT tools and best practices.</li><li>Support <strong>IT inventory management</strong> and asset tracking.</li><li>Assist in <strong>backup and disaster recovery planning</strong>.</li></ul><p>Appy today for immediate consideration! </p>PC Technician<p>We are seeking a detail-oriented and experienced PC Technician to join our IT team. The ideal candidate will diagnose, repair, and maintain computer systems, ensuring optimal performance and customer satisfaction.</p><p><br></p><p>Apply today for immediate consideration!!</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Troubleshoot and resolve hardware and software issues for desktop and laptop computers.</li><li>Perform routine maintenance and system upgrades.</li><li>Install and configure operating systems, applications, and drivers.</li><li>Provide excellent customer support and technical assistance.</li><li>Document repairs and service processes accurately.</li></ul><p><br></p>IT Technician<p><strong>Position Overview:</strong></p><p>We are seeking a <strong>skilled and customer-focused IT Technician</strong> to support our organization’s technology infrastructure. The IT Technician will be responsible for <strong>installing, maintaining, troubleshooting, and repairing hardware, software, and network systems</strong> to ensure smooth IT operations.</p><p>This role requires strong technical knowledge, problem-solving skills, and the ability to assist employees with IT-related issues. The ideal candidate will have a passion for technology, excellent communication skills, and the ability to work independently or as part of a team.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and maintain <strong>computer hardware, software, and peripheral devices</strong> (e.g., printers, scanners, VoIP phones).</li><li>Provide <strong>technical support and troubleshooting</strong> for desktops, laptops, mobile devices, and operating systems (Windows, macOS, Linux).</li><li>Diagnose and resolve <strong>network connectivity issues</strong> (Wi-Fi, LAN, VPN, firewalls, routers, switches).</li><li>Manage <strong>user accounts and access controls</strong> in Active Directory, Office 365, and other systems.</li><li>Assist with <strong>IT security best practices</strong>, including antivirus management and system updates.</li><li>Support <strong>cloud-based applications</strong> such as Google Workspace, Microsoft 365, and SaaS platforms.</li><li>Perform <strong>hardware repairs and upgrades</strong>, including replacing hard drives, memory, and other components.</li><li>Configure and troubleshoot email clients, collaboration tools, and remote access solutions.</li><li>Document <strong>IT procedures, troubleshooting steps, and system configurations</strong>.</li><li>Assist with <strong>software installations, updates, and patch management</strong>.</li><li>Work with <strong>vendors and service providers</strong> to resolve IT-related issues.</li><li>Provide <strong>basic training to employees</strong> on IT tools and best practices.</li><li>Support <strong>IT inventory management</strong> and asset tracking.</li><li>Assist in <strong>backup and disaster recovery planning</strong>.</li></ul><p>Apply today for immediate consideration!</p>Client Technologies TechnicianWe are offering a long term contract employment opportunity for a Client Technologies Technician based in Boca Raton, Florida. In this role, you will be the primary communicator for the project team, with a focus on IT solutions. You will be tasked with handling a variety of responsibilities, from software installation and support to troubleshooting and customer service.<br><br>Responsibilities:<br>• Serve as the primary line of communication for the project team, ensuring smooth operation and collaboration.<br>• Configure and install software for IT user desktops and laptops, ensuring they are set up for optimal performance.<br>• Provide installation and support for mobile devices, including laptops, Chromebooks, and similar devices.<br>• Handle installation and support for Department and vendor network equipment, such as switches, Wireless Access Points (WAP), and more.<br>• Conduct network cabling installations and terminations, ensuring reliable and secure connections.<br>• Perform Personal Computer (PC) imaging, configuration, and installations, maintaining the functionality of both Department staff and inmate PCs.<br>• Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware, ensuring up-to-date and efficient systems.<br>• Maintain desktop software and hardware, conducting regular checks and updates as needed.<br>• Troubleshoot hardware and software issues for both Department staff and inmate PCs, identifying and resolving problems swiftly.<br>• Support a mobile workforce, providing necessary IT assistance and guidance.<br>• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems.<br>• Document problems and resolutions, maintaining a record of issues and their solutions for future reference.<br>• Conduct end-user training when applicable, ensuring users are equipped with the necessary knowledge to use their IT systems effectively.<br>• Deliver quality customer service, addressing all user inquiries and concerns in a timely and detail oriented manner.<br>• Participate in the testing and evaluation of new desktop packages, contributing to the continuous improvement of our IT systems.<br>• Implement prototypes, testing and refining new technology solutions.<br>• Provide support for printers and peripherals, ensuring all devices are functioning correctly.<br>• Support inmate education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories.Receptionist<p>We are offering a permanent employment opportunity for a Receptionist in Pompano Beach, Florida. In this role, you will be the first point of contact for our company, handling the flow of people through the business and ensuring all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Serve as the first point of contact for incoming calls and visitors</p><p>• Engage in customer service duties by answering inquiries and providing information to customers</p><p>• Maintain a well-organized filing system to facilitate easy retrieval of information</p><p>• Schedule appointments and meetings as necessary</p><p>• Handle data entry tasks with accuracy and efficiency</p><p>• Use Microsoft Excel, Word, and Outlook effectively for day-to-day operations</p><p>• Ensure smooth communication through prompt and detail oriented email correspondence</p><p>• Use interpersonal skills to create a welcoming and detail oriented atmosphere at the reception area</p><p>• Coordinate and manage multi-line phone system effectively.</p>