17 results for Help Desk Technician in Miami, FL

Service Desk Technician We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. Key Responsibilities:<ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul>

Desktop Support Qualifications<ul><li>Education: Associate's or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).</li><li>Experience: 2+ years of desktop support, IT helpdesk, or technical support experience.</li><li>Strong knowledge of Windows and macOS environments.</li><li>Experience with Active Directory, Group Policy, and user account management.</li><li>Familiarity with Microsoft Office 365, Outlook, and email troubleshooting.</li><li>Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).</li><li>Experience with SCCM, imaging, and software deployment tools is a plus.</li><li>Excellent communication and customer service skills.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>

Desktop Support Specialist Job SummaryWe are seeking a Desktop Support Specialist to provide hands-on technical support for end-users, troubleshoot hardware and software issues, and maintain IT infrastructure. The ideal candidate will have strong problem-solving skills and a customer-focused approach to resolving technical challenges efficiently.Key Responsibilities<ul><li>Provide onsite and remote support for desktops, laptops, printers, and other peripherals.</li><li>Troubleshoot and resolve hardware, software, and network connectivity issues.</li><li>Install, configure, and update Windows/macOS operating systems and applications.</li><li>Manage Active Directory accounts, group policies, and user permissions.</li><li>Support email systems (Microsoft Outlook, Office 365, or Google Workspace).</li><li>Assist with VPN and remote access issues for employees working remotely.</li><li>Perform software installations, updates, and patches.</li><li>Maintain and troubleshoot SCCM, imaging, and deployment processes.</li><li>Set up and configure new user workstations and IT equipment.</li><li>Document issues, solutions, and IT procedures in the ticketing system.</li><li>Collaborate with other IT teams to escalate and resolve complex issues.</li><li>Provide basic training to users on IT best practices and security policies.</li></ul>Apply today for immediate consideration!

Desktop Support Job Description: We are seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will have experience in troubleshooting hardware and software issues, managing IT assets, and supporting enterprise applications. This role requires expertise in Azure, PowerShell scripting, and automation, along with strong problem-solving skills and the ability to provide multi-level technical support. Responsibilities:<ul><li>Provide 1st, 2nd, and 3rd level support for desktops, enterprise applications, network printing, email, connectivity, remote access, and hardware issues.</li><li>Troubleshoot and replace laptops, PCs, and mobile devices as needed.</li><li>Utilize PowerShell scripting for automation and system management.</li><li>Deploy, configure, and support Azure-based environments.</li><li>Perform hardware upgrades, remote imaging, new hire setups, terminations, and relocations.</li><li>Set up, maintain, and troubleshoot Apple iPads and iPhones.</li><li>Assign, manage, and prioritize IT support tickets effectively.</li><li>Perform desktop, laptop, and mobile device updates to ensure security and performance.</li><li>Build, deploy, and image new workstations (desktops & laptops).</li><li>Install, configure, and maintain printers, scanners, and other peripherals.</li><li>Maintain a strong working knowledge of current communication devices, protocols, and networking technologies.</li><li>Support VOIP/PBX telephony systems.</li><li>Track and manage IT inventory and asset management for all hardware and software.</li></ul>Apply today for immediate consideration!

Regional Desktop Support Technician We are offering a contract to hire employment opportunity for a Desktop Support Analyst in the real estate industry, located in Delray Beach, Florida. The successful candidate will be tasked with providing technical assistance to our team, working with various technologies and systems. This role is primarily focused on ensuring the smooth operation of our computer systems and providing necessary support to our staff. Responsibilities: • Provide technical support for Citrix Technologies, Dell Technologies, and Mac Computers. • Offer solutions and support for Microsoft and Active Directory related issues. • Handle EO/IR systems and ensure their proper functioning. • Responsible for asset tagging and maintaining a detailed inventory of all hardware and software assets. • Oversee the deployment of new systems and technologies within the organization. • Provide deskside support to users, assisting with any hardware or software issues they may encounter. • Responsible for the configuration management of systems, ensuring they are set up properly for users. • Troubleshoot and resolve any technical issues in a timely and efficient manner. • Maintain a high level of knowledge regarding the company's software and hardware. • Collaborate with other IT team members to provide top-notch support and ensure the smooth operation of technology within the company.

Desktop Support Engineer We are offering a permanent employment opportunity for a Desktop Support Engineer in Delray Beach, FL. As a Desktop Support Engineer, you will be expected to provide comprehensive technical support for desktops, mobile devices, and office software, as well as managing customer inquiries and maintaining accurate records in the detail oriented services industry. Responsibilities: • Administer customer credit applications precisely and promptly • Keep up-to-date customer credit records • Manage customer accounts and execute necessary actions • Provide 1st, 2nd, and 3rd level support for desktop and enterprise applications, as well as local/networking printing, email, connectivity, remote access, and hardware issues • Troubleshoot and replace laptop, PC, and mobile devices • Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new employee setup, termination, relocation, remote and automated updates, and remote support • Set up, maintain, and troubleshoot Apple iPad tablets and iPhones • Participate in IT Support queue resulting in assigning and prioritizing open issues • Perform desktop computer, laptop, and mobile device updates • Build, deploy, and image new workstations (desktops & laptops) • Set up and configure printers, scanners, and other peripherals • Maintain working knowledge of current communications devices and protocol • Manage VOIP/PBX telephony systems • Handle inventory management responsibilities • Understand Firewall Basics - manage ISP outages and oversee small vendor management with Service Providers • Knowledge of basics firewalls, switches, APs. • Comprehend the difference between Static vs DHCP, POE vs Non-POE • Understand Security Basics (Antivirus)

Desktop Engineer Job Summary:We are seeking a highly skilled IT Support Engineer with experience in PowerShell scripting, Azure administration, and IT infrastructure management. This role involves troubleshooting, configuring, and maintaining various IT systems, ensuring seamless operations across hardware, software, and networking environments.Key Responsibilities:<ul><li>Develop and maintain PowerShell scripts for automation and system management.</li><li>Manage and troubleshoot Azure cloud environments.</li><li>Troubleshoot and replace laptops, PCs, and mobile devices.</li><li>Perform hardware upgrades, software installations, remote imaging, and automated updates.</li><li>Set up, maintain, and troubleshoot Apple iPad tablets and iPhones.</li><li>Provide IT support across multiple levels (1st, 2nd, and 3rd level support) for enterprise applications, networking, and connectivity issues.</li><li>Configure and deploy new workstations (desktops & laptops).</li><li>Set up and configure printers, scanners, and other peripherals.</li><li>Maintain knowledge of firewall basics, ISP outage troubleshooting, and vendor management.</li><li>Manage inventory tracking and asset management.</li><li>Troubleshoot VOIP/PBX telephony systems.</li><li>Work with firewalls, switches, and access points (Meraki preferred).</li><li>Understand and manage Static vs DHCP configurations and POE vs Non-POE networking setups.</li></ul>No third party vendors Must be local to Delray Beach, FL

Technical Support Specialist We are looking for a Technical Support Specialist to join our team in Boca Raton, Florida. In this role, you will provide technical support to customers, installers, and distributors, ensuring smooth operation of our products. This position offers a contract to permanent employment opportunity. Responsibilities: • Provide technical support via phone calls to assist customers, installers, and distributors with system and network problems. • Analyze and troubleshoot hardware and software issues for clients. • Manage new customer activations and perform data entry into the company server. • Collaborate with Internet companies to ensure modems and routers are correctly configured for compatibility with our products. • Undertake additional technical support tasks as per the direction and need. • Utilize your skills in Android Development, Cisco Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, Configuration Management, Desktop Support, Customer Service, Customer service software, and Call Center Customer Service to perform your duties effectively.

Front Desk / Receptionist Front DeskWe have an exciting opportunity available with a non-profit organization in Miami. This Front Desk person will be responsible for coordinating and completing projects, special events, and mailings. This role will work alongside organizational officials and support the senior administrative assistant. If this sounds like an opportunity you will thrive in, please send your resume in a Word document to Jacqueline.Mejia@RobertHalf Responsibilities:First point of contact for the officeProvide general support to visitorsOpen and distribute mailBook travel arrangementsSubmit expense reports and manage billing recordsPerform word processing, filing, and faxingCoordinate purchasing office supplies and equipmentAbility to prioritize and multitask in a fast-paced office setting If you are interested in this immediate opportunity please send your resume to: Jacqueline.Mejia@RobertHalf OR call Jacqueline @ 786-698-7072

Sr. Desktop Engineer We are offering a contract to permanent employment opportunity for a Sr. Desktop Engineer in Delray Beach, Florida. The role operates within the tech industry, with a focus on managing and improving desktop support systems. The workplace encourages a collaborative environment where the Sr. Desktop Engineer will play a critical role in maintaining and enhancing our systems. Responsibilities: • Administering EO/IR systems with a keen eye for detail and accuracy. • Developing and maintaining Microsoft Active Directory, ensuring a smooth and efficient workflow. • Managing and troubleshooting Citrix Technologies to provide seamless user experience. • Handling Dell Technologies, ensuring their optimal performance and reliability. • Assisting in the deployment of Mac Computers, ensuring they meet the operational requirements. • Creating and managing SQL Queries to help in data extraction and analysis. • Using Microsoft Power BI and Tableau to create dashboards and reports for data visualization and business intelligence. • Overseeing asset tagging and inventory, ensuring all assets are properly tracked and accounted for. • Utilizing Intune for mobile device management, application management, and PC management capabilities in the cloud.

Customer Service We are excited to offer a unique opportunity for a dedicated and reliable Customer Service Representative to join our team during the overnight shift. This role is perfect for someone who thrives in a fast-paced environment and is committed to providing excellent customer support during off-hours. As an overnight representative, you will ensure that our customers receive timely, efficient, and friendly service at all hours of the day and night. Key Responsibilities:<ul><li>Responding to customer inquiries via phone, email, and live chat during overnight hours, providing timely and accurate assistance</li><li>Resolving customer issues and complaints in a professional and empathetic manner, ensuring customer satisfaction</li><li>Assisting customers with product or service information, troubleshooting, and processing orders or returns</li><li>Documenting and tracking customer interactions in the CRM system, ensuring accurate and detailed records</li><li>Escalating complex issues to the appropriate department or management when necessary</li><li>Maintaining a deep understanding of company products, services, and policies to assist customers effectively</li><li>Collaborating with team members to ensure smooth handoffs and consistent service quality</li><li>Identifying opportunities to improve customer service processes during overnight hours</li></ul>

Financial Assistant We are offering a contract to permanent employment opportunity for a Financial Assistant based in Fort Lauderdale, Florida. This role will be performed remotely and involves a range of responsibilities in the field of finance and customer service. Responsibilities: • Oversee and manage both business-to-business and business-to-consumer collections • Handle Accounts Receivables and light Accounts Payable duties • Accurately post payments into the system and ensure correct billing • Provide exceptional customer service, ensuring inquiries are addressed promptly and professionally • Assist with Sales Tax exempt reporting and other tax-related tasks • Support the month-end close process and prepare monthly financial statements • Contribute to the creation of Contracts, Sales Orders, and Invoices in NetSuite • Collaborate with various departments to resolve customer billing issues and provide customer-related data • Assist with the onboarding of new customers, including setting up accounts and updating IDs in NetSuite • Participate in the preparation of finance-related reports, vendor form setups, and audit activities • Play a role in the development and revision of Standard Operating Procedures (SOPs) related to finance processes • Research and prepare documentation for processing customer refunds • Serve as a backup for posting customer payments made via check, credit card, or electronic funds transfer • Provide support for accounts receivable and collection activities as needed • Assist with high-volume cycles, special projects, new initiatives, and coverage for planned/unplanned employee time off • Collaborate with the Director of Revenue Management and team to execute planned finance activities and initiatives.

Payroll Clerk Payroll Clerk - Job DescriptionKey Responsibilities:<ul><li>Assist with creating and managing spreadsheets for financial and statistical reporting.</li><li>Implement office procedures according to established policies.</li><li>Support the Payroll Manager in processing payroll and managing payroll systems (Munis & Kronos), including tax reporting, benefits administration, and system maintenance.</li><li>Review and update payroll records for new hires, rate changes, and employee status updates, including pay rates, tax information, deductions, and benefits.</li><li>Verify computed wages and correct any errors to ensure payroll accuracy, including changes to net wages, exemptions, and insurance coverage.</li><li>Assist in the calculation of pay in line with County and Clerk policies.</li><li>Perform additional tasks as required or assigned.</li></ul>

Receptionist We are offering a short term contract employment opportunity for a Receptionist in Miami Lakes, Florida. This role is central to our operations, providing customer service and administrative support. You will be the first point of contact for our clients and responsible for maintaining an organized and efficient workplace. Responsibilities: • Answer and direct incoming calls utilizing a multi-line phone system • Provide excellent customer service, addressing client inquiries and concerns promptly • Perform data entry tasks, updating and maintaining customer records accurately • Manage email correspondence, ensuring timely responses and appropriate follow-up • Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word to perform various administrative tasks • Organize files and documents to ensure easy retrieval and efficient record-keeping • Coordinate and schedule appointments, ensuring efficient time management • Operate switchboards, managing phone lines effectively • Utilize interpersonal skills to build and maintain detail oriented relationships • Perform other receptionist duties as required.

Receptionist We are offering a permanent employment opportunity for a Receptionist in Miami, Florida. As a Receptionist, you will be the initial point of contact for our clients and visitors, in addition to providing administrative support. This role involves tasks such as handling incoming calls, managing mail packages, and maintaining office supplies. Responsibilities: • Ensure a positive and detail oriented first impression by greeting and welcoming visitors • Transfer incoming calls to the right staff and take detailed messages • Keep the reception area clean and organized at all times • Oversee incoming and outgoing mail, packages, and deliveries • Provide accurate information to inquiries via email, call, or in person • Carry out data entry tasks and prepare necessary documents • Schedule appointments and organize files efficiently • Handle supply inventory and replenish as required • Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word for various tasks • Deliver excellent customer service and maintain effective interpersonal communication.

ERP Integration Manager We are offering a short-term contract employment opportunity for an ERP Integration Manager in Miami Beach, Florida. As an ERP Integration Manager, you will be tasked with coordinating the integration of SAP systems with other enterprise applications and external systems. This involves managing cross-functional teams, supervising integration projects, and ensuring seamless data flow. Responsibilities:• Oversee the design, execution, and upkeep of SAP integration solutions.• Manage integration tools, middleware, and technologies like SAP PI/PO, SAP Cloud Platform Integration.• Collaborate with various stakeholders to define integration requirements and ensure they align with business processes.• Guarantee system compatibility, security, and compliance during the integration process.• Troubleshoot and resolve integration issues, ensuring minimal disruption to operations.• Support post-integration activities such as training, documentation, and performance monitoring.