<p>We’re looking for a friendly, reliable, and solutions-driven Customer Service Representative to assist customers, resolve inquiries, and provide a positive experience with our company. This role is ideal for someone who enjoys helping people and thrives in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer inbound calls, emails, and chats from customers</li><li>Provide accurate information regarding products/services</li><li>Resolve customer issues with professionalism and empathy</li><li>Document customer interactions in the system</li><li>Process orders, returns, or account updates as needed</li><li>Escalate complex issues to the appropriate departments</li><li>Maintain a strong understanding of company products, policies, and procedures</li><li>Meet performance metrics related to quality, response time, and satisfaction</li></ul><p><br></p><p><br></p>
<p>We are looking for a highly skilled and detail-oriented Senior Data Specialist to join our team in Weston, Florida. This is a long-term contract position where you will play a crucial role in supporting the production of Pre-Operative Plans for robotic-assisted surgeries. The ideal candidate will excel in accuracy, efficiency, and collaboration to meet individual and team production goals. If you are passionate about precision and quality in healthcare processes, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Create and manage cases using a proprietary case management system to ensure smooth workflow.</p><p>• Analyze CT scans for compliance with specific surgical protocols and standards.</p><p>• Utilize advanced software to segment CT scans and develop 3D anatomical bone models for robotic surgery.</p><p>• Design comprehensive pre-operative surgical plans for robotic-assisted hip and knee replacements.</p><p>• Conduct thorough reviews of CT segmentations and surgical plans to ensure accuracy in anatomical landmarks, implant sizes, and positioning.</p><p>• Upload finalized pre-plans to designated field personnel within required timelines.</p><p>• Maintain detailed documentation of all tasks and processes following established guidelines and methods.</p><p>• Adhere strictly to work instructions to produce consistent and high-quality results.</p><p>• Collaborate with team members to meet production targets and support department goals.</p><p>• Occasionally work overtime as needed to meet increased demand and deadlines.</p>
<p>Description</p><p>A Miami-based startup revolutionizing how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration — making them faster, easier, and stress-free through our marketplace of trusted couriers.</p><p><br></p><p>Located in the heart of <strong>Brickell, </strong> building a world-class team that blends technology, empathy, and efficiency to redefine the customer experience.</p><p><br></p><p>Role Overview</p><p>90% of customer interactions are managed by our AI platform. You’ll join a dedicated team of about 25 specialists who focus on high-impact human interactions — assisting customers through escalations, ensuring satisfaction, and identifying opportunities to improve the overall experience.</p><p><br></p><p>As a Customer Success Representative, you’ll act as the bridge between customers and our AI systems — providing guidance, empathy, and follow-through. You’ll handle outbound calls, ensure smooth application processes, and proactively support customers to help them complete their services successfully.</p><p>Requirements</p><p>Responsibilities</p><ul><li>Manage AI-assigned escalations and follow-ups, resolving customer needs quickly and compassionately.</li><li>Guide customers through government service applications (passports, visas, registrations, etc.).</li><li>Build trust and confidence through proactive communication and issue resolution.</li><li>Identify patterns or feedback to help improve AI workflows and user experience.</li><li>Collaborate with teammates and product teams to refine tools and processes.</li><li>Maintain accuracy, empathy, and professionalism on every call.</li></ul><p><br></p><p><br></p><p>Compensation & Benefits</p><p><strong>Salary: $40,000–$50,000 per year (based on experience)</strong></p><p>Parking pass provided</p><p>Complimentary breakfast and snacks</p><p> Growth opportunities within a high-performing startup</p><p> Aetna Health, Vision, and Dental Insurance</p><p><br></p><p><strong>QUALIFIED CANDIDATES APPLY AND REACH OUT TO 786-897-7903</strong></p>
<p>We are looking for a dynamic and results-driven <strong>Account Sales Representative</strong> to join our team. In this role, you will be responsible for promoting a diverse range of plastic sheet products, developing sales strategies, and driving revenue growth with both new and existing clients. If you are confident, persuasive, and eager to succeed in a competitive sales environment, we want to hear from you!</p><p><br></p><p><br></p><p><strong>Key Responsibilities: </strong></p><ul><li>Present and promote a broad portfolio of plastic sheet products, including Acrylic, Polycarbonate, Foam PVC, Marine Board, and Bullet-Resistant Acrylic.</li><li>Identify and pursue new business opportunities while maintaining strong relationships with existing clients.</li><li>Develop and execute sales strategies to expand market share and increase revenue.</li><li>Research market trends, competitors, and industry dynamics to identify growth opportunities.</li><li>Provide product knowledge and training to customers, ensuring they understand the benefits of our solutions.</li><li>Gather customer feedback and market insights to support new product development.</li><li>Utilize CRM tools to track sales activities, maintain a pipeline of opportunities, and forecast revenue.</li><li>Travel regularly to meet with clients, build relationships, and close sales.</li></ul>
<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</p>
<p>We are looking for a dedicated Customer Service leader to play a pivotal role in ensuring outstanding customer experiences. In this position, you will oversee customer service operations, handle inquiries, and manage administrative tasks such as purchase order processing and financial transactions using QuickBooks. If you thrive in a dynamic environment and possess strong organizational skills, this is an excellent opportunity to lead a team and drive customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and guide the customer service team to deliver exceptional service and meet performance goals.</p><p>• Handle customer inquiries with professionalism and provide timely resolutions to concerns.</p><p>• Input and update customer data accurately in the system.</p><p>• Process purchase orders efficiently and ensure all related documentation is complete.</p><p>• Utilize QuickBooks to manage invoicing, payments, and other financial tasks.</p><p>• Develop and implement customer service policies to enhance operational efficiency.</p><p>• Monitor key performance indicators and prepare detailed reports for management review.</p><p>• Identify opportunities for process improvements and recommend actionable solutions.</p><p>• Collaborate with other departments to ensure seamless communication and service delivery.</p>
<p>As a Collections Specialist, you will be responsible for managing and executing the collection of outstanding accounts receivable. This role is critical in maintaining healthy cash flow for the organization by communicating with clients to resolve payment issues, negotiating repayment plans, and updating financial records. You will collaborate with internal teams and use your problem-solving skills to promote timely and effective resolution of overdue accounts.</p><p>Key Responsibilities:</p><ul><li>Contact customers by phone, email, and written correspondence to collect outstanding invoices.</li><li>Research and resolve account discrepancies; document all collection activity.</li><li>Negotiate payment arrangements and follow up to ensure commitments are met.</li><li>Update and maintain accurate records in company systems related to accounts receivable.</li><li>Collaborate with billing, finance, and sales teams to resolve client inquiries and quality issues.</li><li>Generate regular reports on collection status and aging accounts.</li><li>Recommend accounts for escalation or outside collections when necessary.</li><li>Assist with month-end closing processes and audit requests as needed.</li><li>Adhere to all company and regulatory collection policies and procedures.</li><li>Maintain confidentiality and professionalism when handling sensitive financial information.</li></ul><p>If qualified, please share your resume with [email protected] or call 786.801.5830</p>
<p>We’re seeking an organized, energetic, and professional Front Desk Coordinator to serve as the face of our company. This role is perfect for someone who enjoys interacting with people, keeping operations running smoothly, and supporting administrative needs across the office.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors, clients, and vendors with a positive and professional attitude</li><li>Manage incoming calls and route them appropriately</li><li>Maintain a clean, organized, and welcoming front desk and lobby area</li><li>Schedule appointments, meetings, and conference room usage</li><li>Handle incoming/outgoing mail and package distribution</li><li>Assist with onboarding tasks for new employees (badges, forms, welcome packets)</li><li>Support administrative tasks such as data entry, filing, scanning, and updating records</li><li>Coordinate office supplies and place orders as needed</li><li>Assist with company events or meetings as requested</li></ul><p><br></p>
<p>We’re looking for a friendly, organized, and reliable Receptionist to serve as the first point of contact for visitors and callers. This role is ideal for someone who enjoys helping others, staying organized, and keeping daily office operations running smoothly.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors in a welcoming and professional manner</li><li>Answer and direct incoming calls</li><li>Manage front desk email inbox and respond to inquiries</li><li>Maintain reception area cleanliness and organization</li><li>Schedule appointments, meetings, and conference room use</li><li>Receive, sort, and distribute mail and packages</li><li>Assist with basic administrative tasks (data entry, filing, scanning, etc.)</li><li>Support office staff with additional duties as needed</li></ul><p><br></p>
We are seeking a reliable and detail oriented Friday-Sunday Receptionist to join our team. This is a great opportunity for individuals who enjoy engaging with people in a fast-paced environment and are looking for part-time work. Key Responsibilities: Greet and welcome visitors in a courteous manner Answer and route incoming calls efficiently Maintain visitor logs and ensure security protocols are followed Provide basic information to visitors and assist with general inquiries Receive deliveries and handle mail as needed Keep the reception area clean and organized
<p>We are looking for a dedicated and bilingual Receptionist to join our team in Miami, Florida. In this role, you will serve as the first point of contact for visitors and callers, ensuring a welcoming and organized environment. This position is an excellent opportunity for a recent high school graduate. This is a contract-to-permanent position within a non-profit organization, offering an excellent opportunity to grow your career while contributing to meaningful work.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist visitors, ensuring a positive first impression.</p><p>• Answer and manage a multi-line phone system, directing calls efficiently.</p><p>• Respond to inbound calls and provide accurate information or route inquiries appropriately.</p><p>• Maintain a clean and organized front desk area.</p><p>• Handle basic administrative tasks such as scheduling and filing.</p><p>• Ensure communication is clear and effective in both English and Spanish.</p><p>• Monitor and manage office supplies inventory for the front desk.</p><p>• Collaborate with team members to support daily operations.</p>
We are looking for a skilled Collections Specialist to join our team in Boca Raton, Florida. In this role, you will handle high-volume business-to-business collections, ensuring prompt resolution of outstanding accounts. This is a Contract to permanent position, offering an excellent opportunity for long-term growth within the company.<br><br>Responsibilities:<br>• Manage a high volume of business-to-business collection calls, averaging 75+ contacts daily.<br>• Follow up on overdue accounts and negotiate payment arrangements to reduce outstanding balances.<br>• Collaborate with internal teams to resolve billing discrepancies and ensure accurate account reconciliation.<br>• Maintain detailed records of collection activities and payment agreements in company systems.<br>• Utilize effective communication strategies to build rapport with clients while addressing payment issues.<br>• Monitor aging reports to prioritize collection efforts and meet departmental goals.<br>• Prepare weekly and monthly reports to track collection progress and identify trends.<br>• Handle inquiries related to billing and payment terms, providing clear and thorough responses.<br>• Ensure compliance with company policies and relevant regulations during all collection activities.
<p>We’re seeking a detail-oriented and dependable General Office Clerk to support daily administrative and clerical operations. This role is perfect for someone who is organized, proactive, and enjoys keeping an office running efficiently.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform general clerical tasks including filing, scanning, copying, and data entry</li><li>Maintain organized physical and digital records</li><li>Assist with preparing documents, reports, and correspondence</li><li>Handle incoming and outgoing mail/packages</li><li>Support office staff with scheduling, supply ordering, and other administrative needs</li><li>Answer and route phone calls as needed</li><li>Assist with special projects or tasks as assigned</li></ul><p><br></p>
<p>We are looking for a detail-oriented and bilingual Receptionist to join our team in Coral Gables, Florida. In this role, you will serve as the first point of contact, ensuring a welcoming and efficient experience for visitors and callers. This is a Contract position, ideal for someone with excellent communication skills in both English and Spanish.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors warmly and assist them with inquiries or directing them to the appropriate department.</p><p>• Manage a multi-line phone system, answering calls promptly and courteously.</p><p>• Maintain an organized and tidy reception area to ensure a detail-oriented environment.</p><p>• Communicate effectively in both English and Spanish to support diverse clientele.</p><p>• Handle incoming and outgoing mail or deliveries, ensuring timely distribution.</p><p>• Coordinate scheduling and appointments as needed.</p><p>• Provide administrative support to various departments when required.</p><p>• Ensure accurate records of visitor logs and phone messages.</p><p>• Uphold confidentiality and discretion in handling sensitive information.</p><p><br></p><p>Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072</p>
