<p>We are seeking a skilled <strong>Level 2 Help Desk Technician</strong> to join our team on a part-time basis (average 20 hours per week) to support a local Managed Service Provider (MSP). The ideal candidate has previous experience working within an MSP environment or providing direct client support during onsite escalations. This role requires a strong understanding of IT technical support and exceptional troubleshooting skills in both remote and onsite settings.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide prompt remote and onsite IT technical support for end-user requests.</li><li>Troubleshoot and resolve networking issues, including TCP/IP, routing, and switching concepts.</li><li>Perform hardware diagnostics and support for workstations and servers (HP/Dell).</li><li>Manage and implement firewalls (experience is a plus).</li><li>Address common issues such as:</li><li>Mapping drives and shares.</li><li>Resolving connection problems.</li><li>Removing viruses/spyware and performing general system cleanups.</li><li>Configuring and troubleshooting smartphones.</li><li>Setting up email accounts (Outlook or other clients) and managing email archives.</li><li>Manage user accounts, including creating new users, resetting passwords, unlocking accounts, and managing groups and email boxes.</li><li>Install and configure applications, printers, and create printer settings.</li><li>Support VPN and remote access solutions.</li><li>Create, update, close, route, and escalate tickets in the CRM system.</li><li>Maintain professionalism and adherence to attendance requirements.</li><li>Perform other duties as assigned.</li></ul><p><strong>Desired Skills & Experience:</strong></p><p>Candidates with the following background and expertise will be given priority:</p><ul><li>Previous experience in mid-sized environments with in-house IT support resources.</li><li>Knowledge and support of cloud computing solutions like Office 365 and Google Apps.</li><li>Proficiency in Microsoft Group Policy Administration (certifications are a plus).</li><li>Wireless network implementation and management.</li><li>Familiarity with corporate antivirus remediation solutions.</li><li>Hands-on experience with Kaseya for remote login and ticket management.</li><li>Proficiency in Hyper-V, Citrix, and Mac OSX.</li></ul><p><strong>Additional Qualifications:</strong></p><ul><li>Previous experience with Kaseya software is a bonus.</li><li>Capability in managing and maintaining firewall systems is a strong plus.</li><li>Demonstrates excellent problem-solving skills and the ability to work independently.</li><li>Strong communication skills with a focus on client service and satisfaction.</li></ul><p>This part-time opportunity is ideal for someone looking to join a dynamic and fast-paced MSP environment while managing flexible hours.</p><p>If you are passionate about delivering top-tier IT support and possess a blend of technical expertise and client-facing skills, we encourage you to apply.</p>
<p>We are looking for a Jr. Systems Administrator/ Help Desk Analyst III to join our team in Milwaukee, Wisconsin, on a contract-to-permanent basis. In this role, you will be responsible for maintaining and supporting computer systems, networks, and user accounts to ensure seamless operations. Your expertise will contribute to the success of our organization's transport services by resolving technical issues, managing hardware and software configurations, and ensuring system security.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve software and hardware issues to minimize downtime and disruptions.</p><p>• Perform repairs and replacements of damaged computer and network components as needed.</p><p>• Implement and enforce security measures to protect end-user systems and data.</p><p>• Create, maintain, and update technical documentation to ensure accuracy and accessibility.</p><p>• Test new hardware and software prior to deployment to ensure compatibility and reliability.</p><p>• Manage and track inventory of IT equipment and tools.</p><p>• Provide support during outages and respond to urgent needs, including outside regular working hours.</p><p>• Handle user account management and oversee permissions and access controls.</p><p>• Collaborate with vendors to determine warranty or repair options for faulty equipment.</p><p>• Troubleshoot network connectivity issues for various devices and coordinate efforts with the networking team.</p>
<p>Robert Half is seeking an experienced and motivated IT Director with managed services experience for our client near Elm Grove, WI. This role involves overseeing the overall IT strategy of the company, leading technical teams, managing client IT issues, and ensuring efficient project delivery. The ideal candidate will have a strong technical skill set, leadership capabilities, a focus on client satisfaction, and proven experience in growth and strategy.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead technical teams to deliver infrastructure and security services.</li><li>Manage team operations, performance, and professional development.</li><li>Oversee project execution, ensuring adherence to timelines, budgets, and client requirements.</li><li>Ensure client satisfaction by continuously improving service delivery and SLAs.</li><li>Collaborate with account management teams on project planning and pricing.</li><li>Develop relationships with vendors and implement best practices.</li><li>Provide strategic reporting on KPIs, opportunities, and challenges to leadership.</li><li>Travel locally as needed for client visits.</li></ul><p> </p><p><br></p><p><br></p>
