Desktop Support Analyst<ul><li>Advising staff on appropriate procedures for directing their IT-related queries and recommendations.</li><li>Receiving and documenting requests for support.</li><li>Deciding on the most suitable ways of providing aid.</li><li>Delivering IT and related assistance upon request, or as you deem suitable.</li><li>Configuring new desktops, routers, modems, and similar devices.</li><li>Performing routine inspections and upkeep of existing installations.</li></ul>Desktop Support<p><strong>Responsibilities:</strong></p><ul><li>Provide technical support and assistance to end-users via phone, email, and in-person</li><li>Troubleshoot and resolve hardware, software, and network-related issues for desktops, laptops, printers, and other peripheral devices</li><li>Install, configure, and upgrade software applications and operating systems</li><li>Set up and configure new desktops and laptops for end-users</li><li>Perform hardware and software maintenance, including regular updates and patches</li><li>Manage user accounts, permissions, and access rights in accordance with company policies</li><li>Collaborate with other IT team members to resolve complex technical problems</li><li>Maintain accurate records of technical issues and their resolutions in the help desk ticketing system</li><li>Assist in the planning, implementation, and maintenance of IT projects</li><li>Provide basic training to end-users on the use of software applications and IT systems</li></ul><p><br></p>GIS Analyst<p>On behalf of our client, we are looking for a GIS Analyst to help develop, update, and manage Geographic Information System (GIS) data and perform data analysis within desktop and online platforms. This individual will have the opportunity to build and maintain ArcGIS web maps, apps, and Survey123 surveys to support online data sharing and mobile data collection. They will also provide GIS support to various departments.</p><p><br></p><p>If you are a dedicated and consistent GIS Analyst, this is an excellent opportunity for you!</p>