<p>The Tier III Help Desk Technician provides advanced technical support for complex IT issues that cannot be resolved by Tier I or Tier II teams. This role involves troubleshooting critical problems, managing escalations, and working closely with system administrators and engineers to ensure optimal system performance.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the highest level of technical support for escalated IT issues.</li><li>Diagnose and resolve complex hardware, software, and network problems.</li><li>Collaborate with Tier I and Tier II teams to provide guidance and mentorship.</li><li>Perform root cause analysis and implement permanent solutions for recurring issues.</li><li>Configure, maintain, and troubleshoot servers, network devices, and enterprise applications.</li><li>Document solutions and create knowledge base articles for future reference.</li><li>Assist in system upgrades, migrations, and deployments.</li><li>Ensure compliance with security policies and best practices.</li><li>Participate in on-call rotation for critical incidents.</li></ul><p><br></p>
<p>Key Responsibilities</p><ul><li>Design, develop, and maintain end-to-end data pipelines using Azure-native services</li><li>Build and manage ETL/ELT workflows for structured and unstructured data</li><li>Develop and optimize data solutions using:</li><li>Azure Data Factory</li><li>Azure Synapse Analytics</li><li>Azure Data Lake Storage (ADLS Gen2)</li><li>Azure Databricks</li><li>Ensure data quality, reliability, security, and performance</li><li>Collaborate with data scientists, analysts, and business stakeholders</li><li>Implement data modeling strategies for analytics and reporting</li><li>Monitor, troubleshoot, and optimize data pipelines and workflows</li><li>Apply best practices for data governance, security, and compliance</li><li>Automate data processes using Python, SQL, and Spark</li><li>Support CI/CD pipelines and infrastructure-as-code where applicable</li></ul><p><br></p><p><br></p><p><br></p>
<p>Responsibilities:</p><p>• Lead the planning and execution of the organization's IT strategy to align with overall business objectives.</p><p>• Oversee deskside support teams to ensure prompt and effective resolution of technical issues.</p><p>• Manage hardware deployments and ensure seamless integration of new systems.</p><p>• Implement and maintain reliable backup technologies to safeguard critical data.</p><p>• Coordinate the use of Cisco technologies to enhance network performance and security.</p><p>• Drive the adoption of Azure DevOps and cloud-based AI solutions to improve operational efficiency.</p><p>• Monitor and optimize IT infrastructure to ensure high availability and performance.</p><p>• Collaborate with stakeholders to identify technology needs and deliver scalable solutions.</p><p>• Develop and enforce IT policies, procedures, and best practices across the organization.</p><p>• Lead and mentor a team of IT professionals to foster growth and innovation.</p>
