<p>We are seeking a Sales Support Specialist for a long-term contract role in Streetsboro, Ohio. This position is a key member of our team, dedicated to supporting the sales department through administrative functions, customer engagement, and data management. You will contribute directly to company growth and operational efficiency while building your skills in a fast-paced environment.</p><p>Responsibilities:</p><ul><li>Accurately input and manage data in company systems and Excel spreadsheets.</li><li>Provide dedicated assistance to the sales team in identifying and pursuing business opportunities, including selling crane parts.</li><li>Handle inbound customer calls and conduct proactive warm calls to existing and potential clients.</li><li>Partner with internal teams and external clients to facilitate smooth communication and enhance service delivery.</li><li>Research model serial numbers to identify and confirm correct part numbers for orders.</li><li>Utilize platforms such as Salesforce, Google Suites, and proprietary systems to track workflows and orders.</li><li>Support efforts to drive sales revenue, maintain the Salesforce pipeline, and maximize Webshop utilization.</li><li>Ensure consistent customer satisfaction through responsive, attentive service and problem resolution.</li><li>Streamline and optimize order entry processes to enhance departmental efficiency.</li></ul>
We are looking for an experienced Collections Specialist to join our team in Brooklyn Heights, Ohio. In this role, you will focus on managing and resolving outstanding accounts receivable while maintaining attentive relationships with business clients. This position offers an opportunity to handle complex collections as well as refine and optimize processes for greater efficiency.<br><br>Responsibilities:<br>• Manage and follow up on outstanding payments with business clients to ensure timely resolution.<br>• Handle challenging and intricate collections cases, employing effective negotiation strategies.<br>• Perform thorough cleanup of accounts receivable and collections records to streamline operations.<br>• Transition to softer collections efforts after addressing high-priority cases.<br>• Maintain accurate documentation and records of all collection activities.<br>• Utilize multiple systems to track and manage accounts and payments.<br>• Collaborate with internal departments to address billing discrepancies and resolve client concerns.<br>• Monitor aging accounts and develop strategies to minimize overdue balances.<br>• Provide regular updates and reports on collection progress to management.<br>• Ensure compliance with company policies and industry regulations during all collection activities.
