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40 results for Customer Service Representative in Mclean Va

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in McLean, Virginia. This role involves providing customer service in a remote, technology-driven environment. As a key member of our team, you will be responsible for answering inbound calls, handling service desk tickets, and providing technical support in a call center environment.<br><br>Responsibilities:<br>• Respond to customer inquiries via inbound and outbound calls, ensuring excellent service standards<br>• Manage email correspondence efficiently and professionally<br>• Utilize various ticketing systems to handle support tickets and service desk tickets<br>• Ensure all customer interactions and issues are logged accurately in the system<br>• Provide technical support to customers, diagnosing and resolving issues in a timely manner<br>• Maintain a high level of proficiency with Office Suite to manage data entry tasks<br>• Monitor customer accounts and take appropriate action when necessary<br>• Uphold a high standard of communication with customers at all times. Customer Service Representative <p>Robert Half has a fantastic career opportunity for an articulate, highly skilled Customer Service Representative. Are you always outgoing and sociable? This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment. This Customer Service Representative position is based in the Falls Church, Virginia region and is a short-term temporary employment opportunity. e </p><p>Responsibilities:</p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer credit applications with precision.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Collaborate with the mortgage division, applying prior collections or banking experience as needed.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p> Customer Service Representative <p>Robert Half has a fantastic career opportunity for an articulate, highly skilled Customer Service Representative. Are you always outgoing and sociable? This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment. This Customer Service Representative position is based in the Centreville, Virginia region and is a short-term temporary employment opportunity. </p><p> What you get to do every day </p><p>- Manage and place incoming telephone calls </p><p>- By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers </p><p>- Receive and send written business correspondence </p><p>- Offer friendly, accurate customer service in a timely fashion comprehensive knowledge of email </p> Customer Service Representative We are in search of a Customer Service Representative to join our team based in Washington, District of Columbia. The role primarily involves interacting with customers who are on the housing waitlist or intending to apply. This position offers a short term contract employment opportunity. <br><br>Responsibilities:<br>• Interact with customers to provide information regarding the housing waitlist<br>• Collect and manage physical documents as part of the job's clerical duties<br>• Utilize your data entry skills to update the company database efficiently <br>• Employ Microsoft Excel and Microsoft Word for administrative tasks<br>• Manage the scanning and filing of important documents<br>• Handle inbound calls, providing excellent customer service at all times. Customer Service Representative <p>We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today! </p><p>We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based in the payment processing department of our organization, working on-site from Monday to Friday. The position offers a contract to permanent employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.</p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer credit applications with precision.</p><p>• Update and maintain accurate customer credit records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Collaborate with the mortgage division, applying prior collections or banking experience as needed.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p> Customer Service Representative We are in search of a Customer Service Representative to be a part of our team in the energy and natural resources industry, located in Middle River, Maryland. This role will require you to serve as the first point of contact for our customers, providing them with exceptional service and handling any inquiries they may have. This role offers a contract to permanent employment opportunity. <br> Responsibilities: • Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction • Utilize various computer systems and applications to gather necessary information efficiently • Collaborate with team members and other departments to resolve complex customer issues • Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns • Accurately document customer interactions and update customer accounts in the system • Stay up-to-date on product knowledge, industry trends, and company policies • Meet performance metrics and quality standards set by the company • Handle a high volume of inbound calls with a positive attitude • Assist customers by providing product information and offering solutions to ensure customer satisfaction • Process customer applications and maintain accurate customer records. Customer Service Representative <p>We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today! This position is based in the Mortgage industry.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Process and verify customer credit applications with precision</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p> Customer Service Representative <p>We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today! </p><p>Responsibilities:</p><p> • Efficiently address and resolve customer inquiries</p><p> • Conduct regular monitoring and maintenance of customer accounts</p><p> • Process and verify customer credit applications with precision</p><p> • Ensure customer records are accurate and up to date</p><p> • Uphold high standards of customer service at all times</p> Call Center Specialist We are offering a permanent employment opportunity for a Call Center Specialist in Columbia, Maryland. As a Call Center Specialist, you will be an integral part of our team, providing support to our customers in a retail banking setting. Your primary duties will involve processing customer applications, handling customer inquiries, and ensuring efficient service delivery.<br><br>Responsibilities:<br>• Efficiently manage a high volume of inbound calls, providing courteous and detail oriented customer service<br>• Facilitate the transfer of funds between internal and external accounts, ensuring accuracy and timeliness<br>• Process and dispatch necessary documentation via email or fax in compliance with company policies<br>• Direct calls to the relevant internal departments for further assistance when necessary<br>• Assist in the opening and closing of various deposit and savings accounts, adhering to all relevant procedures<br>• Provide knowledgeable support for consumer loans, addressing client questions and resolving issues<br>• Open and service various types of deposit accounts, maintaining high levels of accuracy and customer satisfaction<br>• Provide information and support for promotional activities, keeping customers informed about current offers<br>• Address customer inquiries and resolve issues related to banking products and services to ensure a positive customer experience<br>• Refer customers to appropriate specialized banking services such as investments, loans, and trust services<br>• Promote and sell bank products and services to contribute to branch goals. Senior Staff Accountant <p>My client is seeking an exceptional experienced Staff or Senior Accountant to join our financial operations in the BWI area. This is an exciting opportunity to be an integral part of our expanding company, collaborating closely with the CFO, Controller, accounting staff, customer service representatives, branch managers, outside vendors, and customers. If you are interested in learning more about this or any Robert Half opportunity, email your resume to Jim Meade or connect with him on LinkedIn.</p><p><br></p><p>As a Senior Accountant, your primary responsibility will be to assist and help lead the month end accounting. You will be responsible for preparing journal entries with associated documentation, account reconciliations, as well as being cross trained as a backup for other team members. Your role will also entail process improvement to fine-tune accounting practices.</p><p><br></p><p> Responsibilities:</p><ul><li>Assisting with month end accruals and reconciliations.</li><li>Preparing monthly journal entries.</li><li>Preparing monthly financial statements for review by management.</li><li>Assisting in the preparation of annual budgets.</li><li>Preparing sales tax returns and commission reports.</li><li>Work with the external audit team in preparing audit schedules.</li><li>Assisting with software implementations and automating processes.</li></ul> Account Administrator We are offering a long-term contract employment opportunity for an Account Administrator in the insurance industry, located in Hunt Valley, Maryland, United States. The position operates within an on-site environment and involves a range of administrative duties, including customer service, data management, and process automation.<br><br>Responsibilities:<br><br>• Efficiently handle the termination of employee and account details<br>• Oversee and manage the invoice and payment processing activities, including the initiation of "Urgent" collection procedures<br>• Serve as the first point of contact for client inquiries, including those related to benefits, applications, account status, supply requests, etc., via phone calls<br>• Ensure timely and accurate processing of incoming and outgoing mail on a daily basis<br>• Proactively communicate with clients through various channels (phone, mail, email) to resolve questions or issues<br>• Stay updated with the knowledge of benefits, products, laws and regulations, systems, and procedures and relay this information to clients as required<br>• Participate in internal training sessions to enhance skills and knowledge<br>• Uphold a detail-oriented and helpful demeanor at all times, ensuring high-quality customer service<br>• Strive for accuracy and timeliness in all tasks, aiming to meet or even surpass performance standards<br>• Analyze existing processes and procedures to identify opportunities for administrative support efficiency improvement. Front Desk Coordinator <p>We are offering an employment opportunity for a Front Desk Coordinator in Baltimore, Maryland. In the non-profit sector, this role will require exceptional organizational skills and a keen eye for detail. The selected candidate will interact with customers, maintain customer records, and handle customer inquiries.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently process applications from customers</p><p>• Keep customer credit records accurate and up-to-date</p><p>• Monitor customer accounts and take appropriate actions when required</p><p>• Provide administrative assistance and organize files as necessary</p><p>• Handle receptionist duties and manage a multi-line phone system</p><p>• Offer concierge services to customers and visitors</p><p>• Deliver high-quality customer service, addressing and resolving inquiries in a timely manner</p><p>• Perform data entry tasks and manage CRM input</p><p>• Proficiency in using Microsoft Word, Excel, and Outlook for various administrative tasks</p><p>• Leverage interpersonal skills to create a welcoming and supportive environment.</p> Account Administrator <p>A well-known insurance provider in Hunt Valley, MD is seeking an Account Administrator to fill their opening! This role is fully onsite, with the potential to become permanent for the right fit. Primary job duties include: </p><p><br></p><p>• Process employee and account terminations.</p><p>• Process invoices and payments of accounts; including “Urgent” letter collection procedures.</p><p>• Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.</p><p>• Process incoming and outgoing mail daily.</p><p>• Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems.</p><p>• Maintain knowledge level of benefits, products, laws and regulations, systems, and procedures and communicate this knowledge to clients as necessary.</p><p>• Attend in-house training sessions.</p><p>• Maintain a professional and helpful manner at all times.</p><p>• Maintain high degree of accuracy and timeliness; meets or exceeds performance standards.</p><p>• Ability to analyze processes and procedures to determine more efficient methods of providing administrative support.</p> Administrative Assistant We are offering a short term contract employment opportunity for an Administrative Assistant in Washington, District of Columbia. The role primarily involves providing administrative support to the academic team. <br><br>Responsibilities:<br><br>• Efficient handling of inbound and outbound calls, and prompt responding to email correspondence.<br>• Managing the onboarding and assignment processes for substitutes, tutors, and volunteers.<br>• Overseeing the billing processes associated with day and night programs.<br>• Assisting in the procurement and management of supplies and resources.<br>• Maintaining an up-to-date inventory of textbooks.<br>• Collecting curriculum documents as required.<br>• Processing timesheets in a timely manner.<br>• Supporting the Chief Academic Officer and principals with various administrative tasks.<br>• Utilizing Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word for various administrative tasks.<br>• Scheduling appointments as and when needed. Receptionist <p>We are offering a short-term contract employment opportunity for a Receptionist in Chantilly, Virginia. This role involves front desk duties within the industry. The Receptionist will be the first point of contact for the organization and will play a crucial role in ensuring smooth operations.</p><p>Responsibilities:</p><p>• Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel</p><p>• Welcome visitors by greeting them professionally and courteously, in person or on the telephone</p><p>• Ensure efficient communication by accurately taking and delivering messages </p><p>• Keep a safe and clean reception area by complying with procedures, rules, and regulations</p><p>• Contribute to team effort by accomplishing related results as needed</p><p>• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs</p><p>• Support organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments</p><p>• Handle multiple lines, transferring calls as necessary</p><p>• Maintain customer trust by keeping client interactions confidential</p><p>• Utilize excellent customer service skills and exceed customers' expectations</p><p>• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)</p> Receptionist <p>We are seeking a Receptionist for our team located in POTOMAC, Maryland. In this role, you will be responsible for handling customer inquiries, maintaining accurate customer records, and managing various administrative duties. This role is an integral part of our team, ensuring effective communication within the office and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Answering multi-line phone system and managing email correspondence.</p><p>• Providing excellent customer service to both internal and external stakeholders.</p><p>• Performing data entry tasks and maintaining organized files.</p><p>• Scheduling appointments and managing calendars.</p><p>• Handling receptionist duties such as greeting visitors and providing general information.</p><p>• Utilizing Microsoft Excel, Microsoft Outlook, and Microsoft Word for various tasks.</p><p>• Ensuring the reception area is tidy and presentable.</p><p>• Assisting with other administrative tasks as needed.</p><p>• Handling confidential information with discretion.</p><p>• Collaborating with team members to achieve overall organizational goals.</p><p><br></p><p>For immediate and confidential consideration, please submit resumes in confidence to Vice President of Permanent Placement, Anne-Laure McGrory at anne-laure [dot] mcgrory [at] roberthalf [dot] [com].</p><p><br></p> Overnight Receptionist <p>We are offering a short-term contract employment opportunity for an Overnight Receptionist in Reston, Virginia. This role involves front desk duties within the industry. The Receptionist will be the first point of contact for the organization and will play a crucial role in ensuring smooth operations.</p><p> </p><p>Responsibilities:</p><p>• Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel</p><p>• Welcome visitors by greeting them professionally and courteously, in person or on the telephone</p><p>• Ensure efficient communication by accurately taking and delivering messages</p><p>• Keep a safe and clean reception area by complying with procedures, rules, and regulations</p><p>• Contribute to team effort by accomplishing related results as needed</p><p>• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs</p><p>• Handle multiple lines, transferring calls as necessary</p><p>• Maintain customer trust by keeping client interactions confidential</p><p>• Utilize excellent customer service skills and exceed customers' expectations</p> Temporary receptionist <p>We are offering a contract for an On Call Temporary Receptionist role based in Vienna, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally. </p><p>Responsibilities:</p><p>• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.</p><p>• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.</p><p>• Perform data entry tasks, updating and maintaining accurate records of client information.</p><p>• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p><br></p> Front Desk Coordinator We are offering a short term contract employment opportunity for a Front Desk Coordinator in Washington, District of Columbia, United States. As a Front Desk Coordinator, you'll be the primary point of contact for our facility services, ensuring smooth operations at the front desk and beyond. Your responsibilities will include managing customer inquiries, coordinating meetings and events, and maintaining an organized workspace.<br><br>Responsibilities <br>• Serve as the first point of contact, managing all front desk operations <br>• Handle multi-line phone system, efficiently addressing customer inquiries <br>• Coordinate meetings and events, ensuring seamless execution <br>• Maintain an organized, efficient workspace <br>• Manage email correspondence with professionalism and appropriate etiquette <br>• Leverage Microsoft Excel, Outlook, and Word to maintain schedules and organize files <br>• Utilize data entry skills to keep track of customer interactions and appointments <br>• Deliver exceptional customer service at all times <br>• Utilize interpersonal skills to build strong relationships with customers and team members. On Call Receptionist <p>This Receptionist position might be right for you! Apply now with Robert Half. If you are articulate and highly skilled, you may be the candidate this prominent company is looking for. This position will be a great fit for someone who is a motivated self-starter that can handle multiple projects at once with a smile. This short-term contract / temporary Receptionist position is a terrific opportunity and is based in the Reston, Virginia area. </p><p>Your responsibilities in this role </p><p>- Handle and route all incoming phone calls </p><p>- Submit orders for office and kitchen supplies </p><p>- Manage various office files and provide general office filing support </p><p>- Oversee various office files and provide general office filing support </p><p>- Be an asset to other administrative staff with support overflow work, including word processing, data entry and Internet research tasks </p><p>- Receive, review, and distribute incoming mail according to specified procedures </p><p>- Create a welcoming environment for visitors </p><p>- Wield strong prioritization skills and a sense of urgency </p> On Call Receptionist <p>This Receptionist position might be right for you! Apply now with Robert Half. If you are articulate and highly skilled, you may be the candidate this prominent company is looking for. This position will be a great fit for someone who is a motivated self-starter that can handle multiple projects at once with a smile. This short-term contract / temporary Receptionist position is a terrific opportunity and is based in the Reston, Virginia area. </p><p>Your responsibilities in this role </p><p>- Handle and route all incoming phone calls </p><p>- Submit orders for office and kitchen supplies </p><p>- Manage various office files and provide general office filing support </p><p>- Oversee various office files and provide general office filing support </p><p>- Be an asset to other administrative staff with support overflow work, including word processing, data entry and Internet research tasks </p><p>- Receive, review, and distribute incoming mail according to specified procedures </p><p>- Create a welcoming environment for visitors </p><p>- Wield strong prioritization skills and a sense of urgency </p> Mortgage Assistant <p>Robert Half has a fantastic career opportunity for an articulate, highly skilled Mortgage Assistant? This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment. The Mortgage Assistant position is based in the Fairfax, Virginia., region and is a short-term temporary employment opportunity. </p><p> </p><p>Responsibilities:</p><p>Assisting the mortgage loan officer or underwriters with loan applications.</p><p>Gathering, maintaining, and reviewing loan application documentation, including credit reports, income verification, employment verification, and property appraisals.</p><p>Coordinating with clients to obtain necessary information and documents.</p><p>Scheduling and confirming appointments, meetings, and property showings.</p><p>Providing excellent customer service to clients by answering questions and resolving issues related to their loan applications.</p><p>Ensuring compliance with federal, state, and company policies and regulations.</p><p>Preparing and maintaining reports and records related to loan activity.</p><p>Staying up-to-date with changes in policies and procedures within the mortgage industry.</p><p>Assisting with loan processing, including coordinating with title companies, appraisers, and other necessary parties.</p><p>Performing administrative tasks as needed, such as filing, answering emails, and handling correspondence.</p><p> </p> Collections assistant <p>We are looking for a Collections Assistant who will support the collections department. You are primarily responsible for managing and monitoring outstanding balances owed to an organization. and other administrative tasks as necessary. Strong numerical skills, attention to detail, and customer service skills are essential qualities. You will coordinate with customers and clients to address overdue payments and collect various types of financial obligations. Your responsibilities may include maintaining records of collection attempts, processing payments, reviewing account adjustments, resolving client billing problems, and performing credit checks.</p><p>What We’re Looking For:</p><ul><li>Strong communication skills, both written and verbal, to handle inquiries effectively.</li><li>Proficiency in Excel, with experience managing large amounts of data.</li><li>Experience in mortgage or collections skills.</li></ul><p><br></p> Risk Manager / Internal Auditor <p>LOCAL CANDIDATES ONLY APPLY!! THIS ROLE IS IN THE OFFICE THE MAJORITY OF THE TIME.</p><p><br></p><p>Robert Half has partnered with a well-respected client in the Baltimore area to hire a Risk Manager for their growing team! They are looking to add a Risk Manager to help them effectively manage and mitigate risks across their enterprise. As the Risk Manager, you will be responsible for developing, implementing, and overseeing the enterprise-wide risk management framework to identify, assess, prioritize, and mitigate risks that could impact the achievement of the organization's objectives. Reporting directly to the Chief Risk Officer, you will play a critical role in enhancing the company's global risk management capabilities, providing business continuity, and fostering a culture of risk awareness and mitigation.</p><p> </p><p>Key Responsibilities include:</p><ul><li>Develop and implement an enterprise risk management (ERM) framework, policies, and procedures that align with the organization's strategic objectives and risk appetite.</li><li>Conduct comprehensive risk assessments across all areas of the business to identify and prioritize risks, including but not limited to operational, financial, strategic, compliance, and reputational risks.</li><li>Collaborate with business units and functional departments to facilitate risk identification, assessment, and mitigation activities, ensuring that risks are adequately understood and managed at the appropriate level.</li><li>Monitor and evaluate key risk indicators (KRIs) and control effectiveness to proactively identify emerging risks and areas for improvement.</li><li>Develop risk mitigation strategies and action plans in coordination with relevant stakeholders to address identified risks and vulnerabilities.</li><li>Provide guidance and support to business units on risk management best practices, including training and awareness initiatives.</li><li>Stay abreast of industry trends, regulatory developments, and emerging risks to ensure that the organization's risk management practices remain current and effective.</li><li>Lead or participate in special projects and initiatives related to risk management, as assigned.</li></ul><p>If you are qualified and interested, please apply immediately to Tracy.Kaszuba at RobertHalf or send your resume to Tracy Kaszuba on LinkedIn.</p> Credit and Collections Specialist <p>Robert Half has a new direct-hire opportunity for a full-time Credit and Collections Specialist. This role will handle all accounts receivable functions for commercial (b2b) accounts, including making credit recommendations as necessary. Candidates with strong backgrounds in commercial accounts receivable environments are encouraged to apply. Our client offers full-benefits, including profit sharing! </p><p><br></p><p>Responsibilities</p><ul><li>Collections calls to past due accounts</li><li>Making credit recommendations</li><li>Determine customer credit-worthiness</li><li>Handle all AR reporting for leadership</li><li>Update and maintain accounting database with data entry and reports</li><li>Process accounts receivable</li><li>Negotiate payment plans as needed</li><li>Update and manage vendor accounts</li><li>Process credit card deposits</li><li>Special accounting projects as assigned</li></ul><p><br></p>
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