33 results for Customer Service Representative in McLean, VA

Customer Service Representative Robert Half is currently searching for an articulate, highly skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity based in Centreville, Virginia. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:<ul><li> Handle both inbound and outbound customer calls.</li><li>Proactively communicate with customers to address and resolve sales and service issues</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Follow communication procedures, guidelines and policies.</li><li>Take the extra mile to engage customers.</li></ul>

Customer Service Representative Robert Half is currently searching for an articulate, highly skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity based in Fairfax, Virginia. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:<ul><li> Handle both inbound and outbound customer calls.</li><li>Proactively communicate with customers to address and resolve sales and service issues</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Follow communication procedures, guidelines and policies.</li><li>Take the extra mile to engage customers.</li></ul>

Customer Service Representative We are looking for a meticulous Customer Service Representative to join our team located in a Manassas, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.Responsibilities:Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up to date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service.

Customer Service Representative We are offering a contract to permanent employment opportunity for a Customer Service Representative in Fairfax, Virginia. This role is based in a dynamic and fast-paced environment within the mortgage industry. The successful candidate will be working onsite, providing critical support to the payment processing department. Responsibilities: • Efficiently process and handle customer credit applications • Ensure customer credit records are up-to-date and accurate • Respond to and resolve customer inquiries in a timely manner • Monitor customer accounts and execute appropriate actions • Follow up with customers regarding overdue payments via phone calls and emails • Send out email letters to customers reminding them of their delinquent payments • Update customer account information through precise data entry • Distribute notices to customers about their account status through email, voicemail, and mail • Utilize Microsoft Office tools to perform tasks and maintain records • Learn and adapt to new systems and procedures as required Note: This role requires onsite presence and does not support remote work.

Customer Service Representative We are in search of a Customer Service Representative to be a part of our team in the energy and natural resources industry, located in Middle River, Maryland. This role will require you to serve as the first point of contact for our customers, providing them with exceptional service and handling any inquiries they may have. This role offers a contract to permanent employment opportunity. Responsibilities:• Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction• Utilize various computer systems and applications to gather necessary information efficiently• Collaborate with team members and other departments to resolve complex customer issues• Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns• Accurately document customer interactions and update customer accounts in the system• Stay up-to-date on product knowledge, industry trends, and company policies• Meet performance metrics and quality standards set by the company• Handle a high volume of inbound calls with a positive attitude• Assist customers by providing product information and offering solutions to ensure customer satisfaction• Process customer applications and maintain accurate customer records.

Customer Service Representative We are located in Washington, District of Columbia, and we're actively seeking a Customer Service Representative to become a part of our team in the non-profit sector. This role offers a long-term contract employment opportunity where the selected candidate will be primarily involved with customer service and data entry tasks. Responsibilities: • Efficiently handle inbound and outbound calls, providing quality customer service. • Administer Salesforce, maintaining customer records and processing applications. • Thoroughly review files received from radio stations, ensuring they are correctly assigned to the appropriate account and reporting period. • Ensure that the information in the reports adheres to the standard reporting guidelines. • Proficiently execute data entry tasks, maintaining the accuracy of data. • Handle email correspondence, responding to customer inquiries in a timely manner. • Maintain superior customer service, ensuring customer satisfaction. • Direct phone calls, managing multi-line phone systems. • Schedule appointments as needed, ensuring smooth operations. • Undertake order entry tasks, ensuring all customer orders are properly recorded in the system. • Utilize Microsoft Excel and Word to manage, analyze, and report data.

Customer Service Representative We are in search of a Customer Service Representative to become part of our team in the non-profit sector, based in Washington, District of Columbia. In this role, your main focus will be to manage customer inquiries and maintain accurate records while also contributing to various projects across our departments. This role offers a long-term contract employment opportunity. Responsibilities: • Attend to customer inquiries and provide exceptional customer service. • Accurately process credit applications from customers. • Utilize Microsoft Word and Excel to maintain and update customer records. • Efficiently manage inbound and outbound calls, maintaining a high level of professionalism. • Handle data entry tasks and order entries with precision. • Schedule appointments as required, ensuring smooth operations. • Contribute to other departmental projects as needed. • Ensure all email correspondence is handled promptly and professionally.

Customer Service Representative We are in search of a Customer Service Representative to join our team in the non-profit sector, based in WASHINGTON, District of Columbia. This role primarily involves data entry and assurance tasks along with customer service duties, all within a call center environment. Responsibilities: • Efficiently handle data entry tasks involving customer credit applications • Ensure the accuracy of customer credit records • Assign received files from radio stations to the correct account and reporting period • Ensure that the information in the report adheres to reporting standards • Utilize Salesforce for administrative tasks, if possible • Respond to customer inquiries via email and phone • Manage and monitor customer accounts and take necessary actions • Provide superior customer service, including answering inbound and outbound calls • Navigate a multi-line phone system to direct calls appropriately • Schedule appointments as required in Microsoft Word and Excel • Strive for excellence in call center customer service and order entry tasks.

Patient Service Representative We are seeking a dedicated Patient Service Representative to join our clients and assist in delivering an exceptional patient experience. As the first point of contact for patients and visitors, the Patient Service Representative plays a key role in ensuring smooth and efficient front-office operations. This position involves greeting patients, scheduling appointments, handling inquiries, verifying insurance information, and ensuring that the overall patient experience remains positive and efficient.Responsibilities:<ul><li>Greet and check-in patients in a professional and courteous manner.</li><li>Schedule and confirm patient appointments accurately, ensuring proper follow-up for appointments and procedures.</li><li>Verify and update patient information, including demographics, insurance details, and medical history.</li><li>Answer patient calls, address inquiries, and resolve issues promptly or direct to appropriate departments.</li><li>Assist with obtaining and verifying insurance pre-authorizations and referrals as needed.</li><li>Maintain accurate and confidential patient records in the electronic health record (EHR) system.</li><li>Assist in coordinating patient flow and ensuring that patients are seen in a timely manner.</li><li>Provide necessary forms and information to patients, such as consent forms and patient instructions.</li><li>Assist with the maintenance of office supplies and general cleanliness of the reception area.</li><li>Follow all office procedures for scheduling, data entry, and patient communications.</li><li>Support administrative tasks as needed to ensure efficient office operations.</li></ul>

Customer Service Specialist – We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today! This position is based in Falls Church, Virginia and you will be working on-site Monday to Friday.Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up-to-date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service.

Overnight Receptionist We are actively seeking an OVERNIGHT Receptionist to join our team based in Reston, Virginia. This role offers a short-term contract employment opportunity. As an Overnight Receptionist, you will be the initial point of contact providing exceptional customer service and handling various administrative tasks. This role involves front desk duties within the industry. ensuring smooth operations.Responsibilities:• Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel• Welcome visitors by greeting them professionally and courteously, in person or on the telephone• Ensure efficient communication by accurately taking and delivering messages• Keep a safe and clean reception area by complying with procedures, rules, and regulations• Contribute to team effort by accomplishing related results as needed• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs• Handle multiple lines, transferring calls as necessary• Maintain customer trust by keeping client interactions confidential• Utilize excellent customer service skills and exceed customers' expectations• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

Receptionist We are seeking a Receptionist for our team located in POTOMAC, Maryland. In this role, you will be responsible for handling customer inquiries, maintaining accurate customer records, and managing various administrative duties. This role is an integral part of our team, ensuring effective communication within the office and providing excellent customer service. Responsibilities: • Answering multi-line phone system and managing email correspondence.• Providing excellent customer service to both internal and external stakeholders.• Performing data entry tasks and maintaining organized files.• Scheduling appointments and managing calendars.• Handling receptionist duties such as greeting visitors and providing general information.• Utilizing Microsoft Excel, Microsoft Outlook, and Microsoft Word for various tasks.• Ensuring the reception area is tidy and presentable.• Assisting with other administrative tasks as needed.• Handling confidential information with discretion.• Collaborating with team members to achieve overall organizational goals. For immediate and confidential consideration, please submit resumes in confidence to Vice President of Permanent Placement, Anne-Laure McGrory at anne-laure [dot] mcgrory [at] roberthalf [dot] [com].

Account Administrator A well-known insurance provider in Hunt Valley, MD is seeking an Account Administrator to fill their opening! This role is fully onsite, with the potential to become permanent for the right fit. Primary job duties include: • Process employee and account terminations.• Process invoices and payments of accounts; including “Urgent” letter collection procedures.• Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.• Process incoming and outgoing mail daily.• Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems.• Maintain knowledge level of benefits, products, laws and regulations, systems, and procedures and communicate this knowledge to clients as necessary.• Attend in-house training sessions.• Maintain a professional and helpful manner at all times.• Maintain high degree of accuracy and timeliness; meets or exceeds performance standards.• Ability to analyze processes and procedures to determine more efficient methods of providing administrative support

Receptionist We are offering a contract for a receptionist role based in Herndon, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally.Responsibilities• Manage incoming phone calls using a multi-line phone system• Ensure effective customer service by addressing customer inquiries and resolving their issues• Carry out data entry tasks with precision and speed• Handle email correspondence professionally and promptly• Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word for various tasks• Organize files systematically for easy retrieval• Schedule appointments and manage the office calendar• Perform scanning tasks to digitize important documents• Exhibit strong interpersonal skills while interacting with clients and team members

Receptionist We are offering a contract for a receptionist role based in Chantilly, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally.Responsibilities:• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.• Perform data entry tasks, updating and maintaining accurate records of client information.• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.• Organize and maintain files, ensuring easy accessibility and up-to-date records.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.

Temporary receptionist on call We are offering a short-term contract employment opportunity for a Part Time On-Call Receptionist. This position is based in Vienna, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Can start immediately.Responsibilities: • Providingtop-notch customer service to clients • Managing inboundcalls and addressing inquiries promptly • Assisting with administrative tasks as needed • Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Organize and maintain files, ensuring easy accessibility and up-to-date records

Temporary receptionist on call We are offering a short-term on-call contract employment opportunity for a Part Time On-Call Receptionist. This position is based in Vienna, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Can start immediately Responsibilities: • Providing top-notch customer service to clients • Managing inbound calls and addressing inquiries promptly • Assisting with administrative tasks as needed • Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Organize and maintain files, ensuring easy accessibility and up-to-date records

Commercial Account Manager Robert Half has a new direct-hire opportunity for a Commercial Account Manager. You will be responsible for managing key client accounts and play a pivotal role in managing customer service related inquiries, maintaining current product knowledge, and ensuring exceptional customer satisfaction. This position requires a proactive individual with strong technical skills and a deep understanding of manufacturing processes and industry trends. Key Responsibilities:<ul><li>Develop and maintain strong relationships with commercial clients to understand their needs and objectives.</li><li>Act as the primary point of contact for client inquiries, issues, and escalations, ensuring timely resolution and client satisfaction.</li><li>Client order entry and prepare quotes for product solutions</li><li>Identify opportunities for growth within existing accounts by understanding client businesses, market trends, and competitive landscapes.</li><li>Collaborate closely with cross-functional teams including sales, marketing, operations, and product development to deliver comprehensive solutions that meet client requirements.</li><li>Stay informed about industry trends, market conditions, and competitor activities to identify opportunities for business development.</li></ul>

Front Desk Coordinator We are offering a short term contract employment opportunity in the retail industry at our location. We are seeking a Front Desk Coordinator who will be primarily responsible for delivering high-quality customer service, managing schedules, and assisting with bookings. Responsibilities • Serve as the first point of contact for visitors and incoming phone calls, ensuring a warm and detail oriented reception • Efficiently manage booking of golf lessons, club fittings and practice sessions through calls and emails • Keep the schedule book for the center and coaches updated and well-organized • Collaborate closely with other coaches to assist with booking procedures and transaction completion • Provide accurate and helpful information to guests in-person, via email, and over the phone • Uphold the detail oriented presentation of the Center • Carry out light lifting tasks such as moving golf clubs • Perform a slight sales role within the capacity of customer service.

Risk Manager / Internal Auditor LOCAL CANDIDATES ONLY APPLY!! THIS ROLE IS IN THE OFFICE THE MAJORITY OF THE TIME. Robert Half has partnered with a well-respected client in the Baltimore area to hire a Risk Manager for their growing team! They are looking to add a Risk Manager to help them effectively manage and mitigate risks across their enterprise. As the Risk Manager, you will be responsible for developing, implementing, and overseeing the enterprise-wide risk management framework to identify, assess, prioritize, and mitigate risks that could impact the achievement of the organization's objectives. Reporting directly to the Chief Risk Officer, you will play a critical role in enhancing the company's global risk management capabilities, providing business continuity, and fostering a culture of risk awareness and mitigation. Key Responsibilities include:<ul><li>Develop and implement an enterprise risk management (ERM) framework, policies, and procedures that align with the organization's strategic objectives and risk appetite.</li><li>Conduct comprehensive risk assessments across all areas of the business to identify and prioritize risks, including but not limited to operational, financial, strategic, compliance, and reputational risks.</li><li>Collaborate with business units and functional departments to facilitate risk identification, assessment, and mitigation activities, ensuring that risks are adequately understood and managed at the appropriate level.</li><li>Monitor and evaluate key risk indicators (KRIs) and control effectiveness to proactively identify emerging risks and areas for improvement.</li><li>Develop risk mitigation strategies and action plans in coordination with relevant stakeholders to address identified risks and vulnerabilities.</li><li>Provide guidance and support to business units on risk management best practices, including training and awareness initiatives.</li><li>Stay abreast of industry trends, regulatory developments, and emerging risks to ensure that the organization's risk management practices remain current and effective.</li><li>Lead or participate in special projects and initiatives related to risk management, as assigned.</li></ul>If you are qualified and interested, please apply immediately to Tracy.Kaszuba at RobertHalf or send your resume to Tracy Kaszuba on LinkedIn.

Collections Assistant We are offering a contract position for a Collections Assistant in Falls Church, Virginia. This role is primarily focused on supporting our team in the area of customer service and collections. Responsibilities:• Handle customer service inquiries and resolve issues efficiently• Follow up with customers regarding overdue payments through phone calls and emails• Update customer account information accurately and promptly• Send out notifications concerning delinquent payments via email, voicemail, and mail• Utilize Microsoft Office Suite to perform data entry tasks and manage customer records• Learn and adapt to our office setting and its requirements• Maintain open communication with customers and team members, demonstrating good communication skills• Assist in data entry tasks and final document preparation• Employ your customer service and collections skills to enhance operations.

Credit and Collections Specialist Robert Half has a new direct-hire opportunity for a full-time Credit and Collections Specialist. This role will handle all accounts receivable functions for commercial (b2b) accounts, including making credit recommendations as necessary. Candidates with strong backgrounds in commercial accounts receivable environments are encouraged to apply. Our client offers full-benefits, including profit sharing! Responsibilities<ul><li>Collections calls to past due accounts</li><li>Making credit recommendations</li><li>Determine customer credit-worthiness</li><li>Handle all AR reporting for leadership</li><li>Update and maintain accounting database with data entry and reports</li><li>Process accounts receivable</li><li>Negotiate payment plans as needed</li><li>Update and manage vendor accounts</li><li>Process credit card deposits</li><li>Special accounting projects as assigned</li></ul>

Front Desk Coordinator We are in the Information Technology industry and are situated in Herndon, Virginia. We are looking for a Front Desk Coordinator. As a Front Desk Coordinator, you will be the first point of contact for our company, offering administrative support across the organization. This position offers a short term contract employment opportunity. Responsibilities • Answer and direct phone calls in a polite and friendly manner • Welcome visitors and direct them to the appropriate department or person • Perform administrative duties such as filing, typing, copying, binding, scanning etc. • Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer • Keep detailed and accurate records of visitor requests and of calls received • Receive deliveries; sort and distribute incoming mail • Maintain a safe and clean reception area • Coordinate mail flow in and out of the office • Use Microsoft Excel, Microsoft Word, and Microsoft Outlook for data entry • Provide excellent customer service • Scheduling appointments

Front Desk Coordinator We are offering a permanent employment opportunity for a Front Desk Coordinator in the Healthcare, Hospitals, and Social Assistance industry, located in SILVER SPRING, Maryland, United States. The role involves a significant amount of customer interaction, administrative work, and coordination duties. Responsibilities: • Provide exceptional customer service to all incoming callers and visitors • Efficiently manage a multi-line phone system, ensuring all calls are directed to the appropriate person • Maintain a welcoming and detail oriented demeanor, even during conflict resolution situations • Perform administrative tasks including data entry, organizing files, and distribution of mail • Utilize Microsoft Excel, Outlook, and Word to handle office coordination duties • Offer concierge services to guests, ensuring their needs are met promptly and in a detail oriented manner • Stay sharp and focused, managing multiple tasks simultaneously without compromising quality • Keep customer records up-to-date and accurate • Contribute to a positive office environment, demonstrating detail oriented and polite behavior at all times.

Legal Assistant Position: Legal AssistantLocation: Arlington, VAWork Setting: In OfficeSalary: $70s-$82k Benefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul> Key Responsibilities:<ul><li>Transactional/Bankruptcy Support: Assist attorneys with various aspects of transactional law, including corporate governance, mergers and acquisitions, and contract management. Creditors' rights bankruptcy support.</li><li>Registered Agent Duties: Ensure that all legal documents and official communications are properly managed and timely processed for clients we serve as registered agent for.</li><li>SCC Filings: Prepare and file documents with the State Corporation Commission (SCC), including articles of incorporation, amendments, and annual reports.</li><li>Client Interaction: Communicate effectively with clients, providing updates and responding to inquiries in a professional manner.</li><li>Electronic Billing: Electronic billing for clients to include Tymetrix, Legal Tracker etc.</li><li>General Administrative Tasks</li></ul> Requirements:<ul><li>1-2 years of experience in a legal assistant role with a focus on transactional law.</li><li>Familiarity with registered agent responsibilities and SCC filing procedures.</li><li>Strong organizational skills and ability to manage multiple tasks and priorities effectively.</li><li>Proficiency in Microsoft Office Suite and legal research tools.</li><li>Ability to work independently and as part of a collaborative team.</li></ul>For immediate and confidential consideration, please submit resumes directly to Vice President of Permanent Placement, Anne-Laure McGrory at anne-laure [dot] mcgrory [at] roberthalf [dot] [com].