We are looking for a skilled Desktop Support Analyst to join our team in Boston, MA. As a key member of the IT department, you will provide comprehensive support for hardware and software systems, ensuring seamless operations in a hybrid work environment. This is a Contract-to-permanent position, offering an excellent opportunity for growth and collaboration with cross-functional teams.<br><br>Responsibilities:<br>• Deliver prompt and effective support for hardware and software issues in a hybrid work setting.<br>• Act as a second-level escalation point for IT Help Desk matters, ensuring compliance and user satisfaction.<br>• Image, configure, and deploy systems, install pre-approved software, and conduct routine maintenance.<br>• Collaborate with internal IT teams and external vendors to troubleshoot complex technical issues.<br>• Maintain accurate records of asset inventory and incident resolutions using standard tools.<br>• Support onboarding and offboarding processes, as well as device lifecycle management.<br>• Ensure timely follow-up and resolution of service tickets and requests.<br>• Troubleshoot and maintain laptops, desktops, docking stations, and printers.<br>• Assist users with wireless connectivity and mobile device support for Windows, Mac, and Apple iOS platforms.<br>• Set up and maintain audio visual equipment and conference rooms, ensuring smooth operations.
We are looking for a Senior Help Desk Analyst to join our team in Woburn, Massachusetts, and provide exceptional IT support to our organization. The ideal candidate will possess strong technical skills, leadership capabilities, and experience in managing IT projects. This role requires someone who is proactive, detail-oriented, and capable of working effectively in a dynamic environment.<br><br>Responsibilities:<br>• Provide advanced technical support across various platforms, including technologies from Cisco, Citrix, and Apple.<br>• Manage IT projects utilizing Agile methodologies and tools like Azure DevOps.<br>• Develop and document use cases, functional specifications, and technical requirements.<br>• Collaborate with cross-functional teams to analyze business needs and deliver effective IT solutions.<br>• Configure and maintain computer hardware, software, and mobile devices, ensuring optimal functionality.<br>• Facilitate system deployments and oversee configuration management processes.<br>• Utilize ServiceNow to streamline service requests and improve IT operations.<br>• Offer advisory and consultative services to address complex technical issues and improve operational efficiency.<br>• Train and mentor entry-level help desk staff, fostering skill development and knowledge sharing.<br>• Prepare reports and presentations using Office and Visio tools to support decision-making processes.
<p>We are seeking a Technical Support Specialist to join our team in the Software development industry. This position is based in the metro west area. As a Technical Support Specialist, you will be the initial point of contact for incoming phone calls and emails from clients, providing exceptional customer service with your excellent phone and teleconference skills. This role offers a contract to permanent employment opportunity.</p><p><br></p><p>Responsibilities: </p><p>• Provide on-demand software support to clients, answering queries and demonstrating software use</p><p>• Conduct software training sessions </p><p>• Carry out software quality assurance testing</p><p>• Troubleshoot internal software issues and liaise with managers and the development team</p><p>• Utilize your skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service</p><p>• Deliver customer service of the highest standard, handling incoming calls and emails from clients</p><p>• Process and resolve customer inquiries efficiently</p><p>• Monitor customer accounts and take appropriate action when necessary</p><p>• Maintain customer credit records with accuracy and attention to detail.</p>
Qualifications: <br><br>Bachelor’s degree required<br>Must be a U.S. citizen or permanent resident. <br>Must be self-motivated and a self-starter.<br>2+ years of experience in an information technology role or related discipline required<br>2+ years of experience in a support or service role, actively interacting with customers on a regular basis required<br>2+ years of experience with maintenance and repair of computer hardware required<br>1+ year of project management experience required <br>Microsoft Active Directory applications experience required <br>Business software applications, including Microsoft Office Suite experience required <br>IT Service Management ticketing tool such as ServiceNow, preferred<br>Manufacturing environment, preferred<br>ITIL Foundation, strongly preferred<br>Microsoft Certified Professional, preferred<br>Microsoft Certified Solutions Expert, preferred<br>CompTIA A+, preferred<br> <br><br>Skills: <br><br>Strong customer service orientation<br>Proficiency in English language, including speaking, reading, and writing<br>Ability to apply innovative thinking toward problem resolution<br>Ability to handle sensitive information in a confidential manner<br>Strong written and verbal communication <br>Detail-oriented with excellent organizational and time management <br>Ability to work in a fast-paced environment and manage multiple priorities<br>Willingness to learn and take initiative<br>Self-starter with the ability to work independently, collaboratively, and in a team environment
<p>A dynamic and growing Managed Service Provider (MSP) is seeking a talented <strong>IT Service Coordinator</strong> to join its team. With a strong focus on small- and medium-sized professional services firms. The team is currently experiencing rapid growth, with plans to onboard 5-6 new clients in the coming months, and is looking for a detail-oriented, client-focused coordinator to support these efforts.</p><p>This hybrid position offers an exciting opportunity for someone with MSP experience to take on a critical role working closely with clients, technical teams, and leadership while helping to improve day-to-day operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Client Coordination & Support:</strong></li></ol><ul><li>Act as the main point of contact for clients, ensuring their questions and requests are addressed promptly and effectively.</li><li>Build and maintain strong client relationships, emphasizing exceptional service and satisfaction.</li></ul><ol><li><strong>Project Planning & Management:</strong></li></ol><ul><li>Work with the technical support team to plan and manage IT projects, ensuring they are delivered on time, within scope, and with excellent communication.</li><li>Manage project workflows, communicate deadlines to clients, and oversee task completion.</li></ul><ol><li><strong>Vendor & Administrative Support:</strong></li></ol><ul><li>Handle vendor management and procurement, including service renewals, contracts, and licensing.</li><li>Generate and share quotes for services and projects with clients, ensuring all documentation is accurate and timely.</li></ul><ol><li><strong>Internal Collaboration:</strong></li></ol><ul><li>Partner with the 6-person support team to prioritize and organize client tickets, ensuring smooth operations.</li><li>Liaise between clients and the technical team to clarify questions, provide updates, and ensure expectations are aligned.</li></ul><ol><li><strong>Operational Growth Opportunities:</strong></li></ol><ul><li>Assist in developing and improving internal processes and workflows.</li><li>Take on more operational responsibilities, with opportunities for career growth as the role and company continue to expand.</li></ul><p><br></p>
<p>We are excited to announce a Tableau Developer/Data Analyst contract opportunity in Quincy, MA. </p><p><br></p><p>Key Responsibilities</p><ul><li>Design, develop, and maintain Tableau dashboards, reports, and data visualizations to support business needs.</li><li>Analyze complex data sets and provide actionable insights to stakeholders.</li><li>Collaborate with cross-functional teams to gather and document business requirements for reporting and analytics projects.</li><li>Ensure data integrity and accuracy through thorough data validation and troubleshooting.</li><li>Assist in defining key performance indicators (KPIs) and reporting metrics.</li></ul><p>Day-to-Day Responsibilities:</p><ul><li>Work with Product Owner (PO) to define and capture requirements.</li><li>Participate in team meetings to gather detailed requirements.</li><li>Collaborate with Development Lead to ensure accurate requirement documentation.</li></ul><p>Project Details</p><ul><li>Project/Initiative: Supports governance function with architecture.</li><li>Contract Duration: 6 months, with potential for extension.</li><li>Work Schedule: EST hours, 8 AM – 5 PM preferred.</li><li>Work Environment: Hybrid (4 days onsite, 1 day remote). Collaboration with teams in the US and China.</li><li>Training: On-the-job training provided.</li></ul>
<p>This job is 5 days a week onsite just north of Boston. You must live in MA or NH and be willing to work onsite 5x per week in order to be considered.</p><p><br></p><p><strong>Job Description: Senior API Developer (Cloud ERP Integration)</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking a highly skilled and experienced <strong>Senior API Developer</strong> to lead the integration of our cloud-based ERP systems via robust and scalable Restful APIs. This is a critical role within our organization where you will be the primary authority for all cloud integration and development efforts. As a Senior API Developer, you will play a pivotal role in ensuring seamless communication between diverse systems while leveraging your expertise to create innovative solutions that drive business continuity and efficiency.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>API Development and Integration:</strong> Design, develop, and maintain Restful APIs to enable seamless communication between various cloud-based ERP systems, ensuring high performance, scalability, and reliability.</li><li><strong>System Architecture and Design:</strong> Collaborate with stakeholders to assess business needs, define integration requirements, and design comprehensive API-driven solutions to meet those needs.</li><li><strong>Cloud Integration:</strong> Serve as the in-house expert in integrating diverse cloud platforms, leveraging APIs, web services, and data flows to streamline business operations.</li><li><strong>Data Management:</strong> Work extensively with JSON (JavaScript Object Notation) to structure, transmit, and interpret data between systems.</li><li><strong>Development and Scripting:</strong> Use programming languages such as Python (or equivalent experience in other languages) to customize API solutions and enhance system functionality.</li><li><strong>Documentation:</strong> Create and maintain detailed technical documentation for all APIs and system integrations, including use cases, workflows, and troubleshooting guidelines.</li><li><strong>Mentoring and Leadership:</strong> Lead and mentor junior developers, sharing best practices and fostering a culture of continuous learning within the development team.</li><li><strong>Problem-Solving & Quality Assurance:</strong> Investigate API-related issues, debug code, and implement solutions to resolve connectivity and performance challenges. Maintain a strong focus on quality assurance to deliver error-free integrations.</li><li><strong>Collaboration:</strong> Partner with IT teams, business analysts, and external vendors to understand workflows and assess how APIs can better support business requirements.</li></ul><p><br></p><p><br></p>
We are looking for an HRIS Business Analyst to join our team in Boston, Massachusetts, where you will play a key role in enhancing employee experiences through innovative technology solutions. This position offers the chance to collaborate across departments, utilizing various tools to engage with remote stakeholders effectively. If you are detail-oriented, proactive, and thrive in a dynamic educational environment, this role might be perfect for you.<br><br>Responsibilities:<br>• Analyze and document business requirements to support HR systems and processes, ensuring alignment with organizational goals.<br>• Collaborate with cross-functional teams to optimize workflows and improve system functionalities.<br>• Serve as a liaison between HR and technical teams, facilitating communication and translating business needs into technical solutions.<br>• Utilize Workday and ADP Payroll systems to manage HR data and streamline operations.<br>• Develop and maintain reports and dashboards to provide actionable insights for HR and leadership teams.<br>• Monitor data flows to ensure accuracy and consistency across systems.<br>• Support the Total Rewards program by analyzing and implementing compensation and benefits data.<br>• Provide training and mentorship to stakeholders, fostering understanding of HRIS tools and processes.<br>• Participate in creating a positive educational environment by engaging with students as a mentor and advocate.<br>• Identify opportunities for system enhancements and lead initiatives to implement improvements.
We are looking for a skilled Real Time Specialist II to join our team in Providence, Rhode Island. In this hybrid role, you will work both from home and on-site, providing critical support to ensure operational efficiency and adherence to service level agreements. This is a long-term contract position offering the opportunity to collaborate with internal teams and external vendors to optimize workforce management within a dynamic environment.<br><br>Responsibilities:<br>• Monitor service queues and agent performance to ensure monthly service level goals are met, addressing real-time issues as needed.<br>• Track agent adherence, identifying and escalating uncaptured absences to the scheduling analyst.<br>• Identify and escalate performance concerns such as long call durations or absent agents to management staff.<br>• Collaborate with vendor managers and vendor support specialists to enhance the efficiency of outsourced operations.<br>• Provide recommendations for schedule adjustments based on observed trends and behaviors.<br>• Build strong relationships with operational supervisors, team leads, and agents to identify opportunities for improving efficiency and satisfaction.<br>• Communicate daily staffing forecasts and service level summaries to operations leadership, recommending adjustments as necessary.<br>• Analyze intraday data to adjust projections for call volumes, durations, and staffing needs using historical trends.<br>• Ensure clear and effective communication with internal customers, fostering strong working relationships.
<p>We are looking for an experienced Information Security Manager to take ownership of the security strategy and implementation for the organization. This hands-on role requires an individual with expertise and attention to detail, along with a deep understanding of security frameworks, who can lead initiatives to strengthen our security posture in a cloud-first environment. Based in Boston, Massachusetts, this hybrid position offers an exciting opportunity to make a significant impact in a dynamic, collaborative setting.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive gap analyses of current security tools and practices, identifying areas for improvement.</p><p>• Develop and implement security strategies to enhance overall organizational protection against threats and vulnerabilities.</p><p>• Manage and execute hands-on security implementations, including configuration of firewalls, IDS/IPS, and access control systems.</p><p>• Perform vulnerability assessments and audits to ensure compliance with security standards and frameworks.</p><p>• Collaborate with leadership to align security initiatives with business objectives and regulatory requirements.</p><p>• Oversee security operations in a multi-tenant cloud environment, leveraging virtualized servers as necessary.</p><p>• Maintain and optimize security information and event management (SIEM) tools to monitor and respond to incidents.</p><p>• Ensure adherence to industry standards such as NIST 800-53 and other relevant frameworks.</p><p>• Provide expert guidance on authentication protocols, network security, and infrastructure protection.</p><p>• Work closely with IT and risk management teams to address emerging security challenges proactively.</p>
