<p>We are looking for a Junior Systems Administrator to support daily technology operations for a retail environment in Manchester, Connecticut. This role is well suited for someone with a solid technical foundation who enjoys resolving user issues, maintaining core systems, and partnering with senior IT staff on escalated support needs. The position offers the opportunity to build hands-on experience across endpoint support, server administration, and user access management while contributing to reliable business operations.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming support requests, troubleshoot technical issues, and document resolutions through the ticketing process.</p><p>• Provide day-to-day assistance for desktops, laptops, and user accounts, ensuring employees can work efficiently with minimal disruption.</p><p>• Support Windows-based infrastructure by assisting with server administration tasks, routine maintenance, and basic system health checks.</p><p>• Manage account setup, access changes, and permission updates within Active Directory in line with established procedures.</p><p>• Escalate more complex incidents appropriately and work closely with senior administrators to resolve advanced systems issues.</p><p>• Assist with the support and upkeep of Windows 10 environments, including configuration, troubleshooting, and user support.</p><p>• Help maintain Citrix-related access and session support to promote stable connectivity for end users.</p><p>• Contribute to technical documentation by recording common fixes, support patterns, and system notes for ongoing team reference.</p>
We are looking for an Information Security Solutions Analyst to support secure technology design and implementation in Enfield, Connecticut. This role partners with technical and business teams to evaluate new initiatives, strengthen security architecture, and help ensure systems align with organizational standards, compliance expectations, and risk objectives. The ideal candidate brings hands-on cybersecurity knowledge and contributes practical guidance across system design, deployment, governance, and operational readiness.<br><br>Responsibilities:<br>• Act as the security representative in architecture and project review discussions, providing input on proposed solutions and highlighting control requirements before implementation.<br>• Assess business and technical initiatives to confirm alignment with security architecture, regulatory obligations, and overall enterprise risk expectations.<br>• Perform threat modeling and security analysis for new technologies, applications, and integrations to identify exposures and recommend appropriate safeguards.<br>• Promote secure-by-design practices throughout the system lifecycle, from initial planning and configuration through deployment, support, and retirement.<br>• Review internal and third-party platforms for control effectiveness in areas such as encryption, patching, API protection, data handling, and incident preparedness.<br>• Evaluate AI-enabled solutions by examining model behavior, data usage, connected systems, and control alignment with responsible security practices.<br>• Provide oversight of system configurations, access settings, and integration points while collaborating with service providers and vendors to maintain security requirements.<br>• Participate in change management and implementation planning to evaluate the security impact of upgrades, new deployments, and environment changes.<br>• Support incident readiness by helping ensure logging, monitoring, and response capabilities are properly configured and by assisting with tuning security tools to improve visibility.<br>• Create and maintain technical documentation, implementation guides, governance materials, and reporting artifacts that support audits, metrics, and leadership updates.
We are looking for an IT Field Service Technician to deliver hands-on technical support for clients across East Hartford, Connecticut and the surrounding area. This position is ideal for someone who enjoys working directly with users, resolving a wide range of infrastructure and desktop issues, and maintaining a high standard of service in the field. The role combines on-site troubleshooting, system setup, and clear documentation to help keep client environments stable, secure, and efficient.<br><br>Responsibilities:<br>• Travel to customer sites within the local service area to diagnose and resolve technical issues on-site.<br>• Deploy, configure, and support Windows-based computers, including both hardware components and installed applications.<br>• Install and troubleshoot networking equipment such as switches, routers, firewalls, wireless systems, printers, and related peripherals.<br>• Investigate and resolve server-side problems involving Windows Server environments, Active Directory, and connected services.<br>• Maintain accurate service records, update support tickets, and communicate progress to clients using service management and documentation tools.<br>• Participate in an after-hours support rotation several times per year to assist with urgent client needs outside standard business hours.<br>• Provide general technical assistance as needed and contribute to additional field service tasks assigned by leadership.