<p><strong>Job Summary:</strong></p><p>We are seeking a highly motivated and skilled IT professional with Level 2/3 support experience to join our Systems Support team. The ideal candidate will manage escalated technical issues, provide white-glove support to executives, and ensure smooth IT operations across the organization. This role entails a mix of technical expertise, customer service, and team collaboration.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Escalation Management:</strong> Handle advanced technical issues escalated by other team members, ensuring timely resolution of complex problems.</li><li><strong>Executive Support:</strong> Deliver white-glove IT support to the board of directors, transitioning this responsibility fully over time.</li><li><strong>Application Support:</strong> Support in-house applications tailored to FinTech. Experience within the banking sector is highly desirable.</li><li><strong>ITSM and Ticketing:</strong> Work within the Halo ITSM system to manage tickets, track asset inventory, and build a robust knowledge base for user self-service.</li><li><strong>End-User Support:</strong></li><li>Provide phone support (20-50 calls daily) and handle in-person walk-ups.</li><li>Troubleshoot and resolve M365 and Microsoft Office-related issues.</li><li><strong>Hardware Deployment:</strong></li><li>Image and deploy laptops to end users.</li><li>Manage hardware inventory and asset assignments in Halo ITSM.</li><li><strong>Documentation:</strong> Develop and expand the knowledge base with user-friendly articles, contributing to the migration from Confluence to Halo.</li><li><strong>User Administration:</strong> Perform Active Directory tasks, including account setup, access modifications, and deactivations.</li><li><strong>Software Deployment:</strong> Utilize SCCM for distributing software packages across the organization.</li><li><strong>Networking Basics:</strong> Address Level 1 networking issues, including troubleshooting switches, with the ability to escalate to the networking team when necessary.</li><li><strong>Physical Requirements:</strong> Handle server room tasks and lift up to 50 lbs as needed.</li><li><strong>Offboarding Processes:</strong> Provide support for transitions away from VDI setups (nice-to-have).</li></ul><p><br></p><p><br></p>
<p><strong>Strategic Marketing Manager</strong> with 7+ years of relevant experience needed for a full-time, fully remote position. MUST have B2B marketing experience within the plastics industry. This position is going to focus on product, price, placement, and promotion with a heavy focus on placement and product. Market research experience is key. Must also be comfortable interviewing existing clients. Salary is 120-150K depending on experience and qualifications.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p><strong>Strategic Planning</strong></p><ul><li>Develop and implement comprehensive market development strategies for key segments in collaboration with product, technology, and sales teams.</li><li>Identify target accounts and establish effective communication channels to accelerate product adoption across the value chain.</li><li>Plan and coordinate research efforts to explore new applications and market segments in line with current and future product offerings.</li></ul><p><strong> </strong></p><p><strong>Market Research and Analysis</strong></p><ul><li>Stay up to date on market trends, customer demands, and segment-specific insights using various internal and external resources.</li><li>Conduct detailed market assessments to uncover growth opportunities and unique points of competitive differentiation.</li><li>Gather and analyze customer feedback and market data to optimize marketing campaigns and business strategies.</li><li>Engage with customers regularly to acquire insights that inform product development and business direction.</li><li>Monitor the competitive landscape and articulate how products and solutions stand out in the market.</li><li>Share curated and actionable market intelligence with leadership and the wider organization.</li></ul><p><strong> </strong></p><p><strong>Product Positioning and Messaging</strong></p><ul><li>Identify customer value drivers to craft tailored value propositions that resonate with target audiences.</li><li>Develop engaging, high-quality content and messaging for communication campaigns, including collateral, white papers, digital assets, and events.</li><li>Ensure brand identity is consistent and impactful across all marketing materials and channels.</li></ul><p><strong> </strong></p><p><strong>Sales Enablement</strong></p><ul><li>Create and deliver sales tools and resources to equip the sales team and enhance customer acquisition.</li><li>Measure and evaluate the success of enablement initiatives to ensure alignment with sales objectives.</li></ul>
