We are looking for a dedicated Sales & Customer Care Consultant to join our team on a contract basis in Mahwah, New Jersey. This position is ideal for someone passionate about delivering exceptional customer service while achieving sales targets in a dynamic retail environment. As a key member of our team, you will play a vital role in ensuring customer satisfaction and contributing to the overall success of our department.<br><br>Responsibilities:<br>• Deliver an outstanding customer experience by addressing inquiries and resolving issues promptly and professionally.<br>• Proactively identify and address potential obstacles to seamless customer interactions, ensuring a smooth process.<br>• Assist customers with a variety of concerns, including product inquiries, returns, deliveries, registrations, and payments.<br>• Strive to meet departmental goals, including sales, quality, and productivity targets.<br>• Collaborate with team members and other departments to enhance service delivery and expand knowledge.<br>• Maintain accurate records and perform data entry tasks effectively.<br>• Handle inbound and outbound calls with professionalism and efficiency.<br>• Respond to email correspondence in a timely manner, ensuring clarity and accuracy.<br>• Schedule appointments and manage order entries to support customer needs.
We are looking for a dedicated Customer Service Associate to join our team in Jersey City, New Jersey. In this long-term contract role, you will play a vital part in ensuring exceptional customer experiences within the gambling industry. If you have a passion for client relations and thrive in dynamic environments, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries, ensuring their concerns are addressed with professionalism and accuracy.<br>• Utilize CRM tools to manage customer interactions and maintain detailed records of client communications.<br>• Handle complaints effectively, striving to resolve issues in a timely and satisfactory manner.<br>• Collaborate with team members to enhance customer satisfaction and improve service standards.<br>• Provide clear and concise information about products and services to customers.<br>• Monitor and analyze customer feedback to identify areas for improvement.<br>• Assist in training new team members on best practices for delivering exceptional customer service.<br>• Maintain a positive and empathetic approach when interacting with customers.<br>• Support call center operations by managing high volumes of calls during peak times.<br>• Contribute to the development of strategies aimed at improving overall customer experience.
<p>We are offering an exciting opportunity for a Customer Service Representative based in New York. You will be serving as a primary point of contact for B2B customers, addressing their needs and ensuring their satisfaction. Your role will involve handling high volume calls with customers, inquiries, processing orders, and maintaining strong relationships with our sales team. People with call center experience, strong communication skills, and wholesale/e-commerce experience are encouraged to apply!</p><p><br></p><p>Responsibilities: </p><p>• Address customer inquiries and resolve any issues they may be facing</p><p>• Act as a point of communication between the customers and the sales team, providing necessary support and information</p><p>• Handle a significant volume of phone calls, ensuring quality and maintaining excellent communication etiquette</p><p>• Use various systems to process orders and track shipments</p><p>• Maintain a high level of knowledge about our brand and products to provide accurate information to customers and sales reps</p><p>• Troubleshoot system problems and assist with other miscellaneous projects as needed</p><p>• Process customer payments and provide account information as required</p><p>• Collaborate with team members and counterparts to document and resolve issues</p><p>• Use Microsoft Office Suites to perform tasks effectively</p><p>• Maintain accurate records and ensure data entry is up to date.</p><p><br></p><p>If this person is you, please submit your resume to victoria.iacoviello@roberthalf</p>
<p>Our client in the Westchester, NY area has an opening for a Credit Manager. The Credit Manager will be tasked with managing delinquent accounts, analyzing trade references, adjusting customer credit limits and terms, and maintaining an updated customer database. Consulting to Potential Full-Time opportunity</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Oversee the collection of delinquent accounts through direct communication with customers and sales staff</p><p>• Conduct detailed analysis of trade references and credit reports to assess the creditworthiness of both new and existing customers</p><p>• Set credit limits and terms for new customers based on their credit evaluation</p><p>• Regularly review and adjust credit limits and terms for existing customers, taking into account their payment history</p><p>• Approve orders for shipment by assessing the customer's balance and payment history</p><p>• Ensure the customer database is up-to-date and accurate, including credit terms and limits</p><p>• Assist in check scanning and cash applications when required</p><p>• Handle short payments by requesting payback or issuing credit memos</p><p>• Conduct billing via Electronic Data Interchange (EDI)</p><p><br></p><p>If you are interested in this Interim Credit Manager opening, please email your resume in a Word format to joseph.colagiacomo@roberthalf with the subject line "Credit Manager"</p>
<p>We are looking for a skilled and organized <strong><u>Customer Service and Administrative Coordinator</u></strong></p><p> team member to join our team in New York, New York. In this long-term contract position, you will play a dual role, providing exceptional customer service for three ecommerce platforms while also managing administrative tasks for a busy office environment. This is an on-site role that requires a proactive individual with strong communication and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service support for three ecommerce websites, addressing inquiries and resolving issues using Gorgias.</p><p>• Process orders and handle requests related to missing items, product quality concerns, and replacement orders, coordinating with the warehouse as needed.</p><p>• Manage office supply inventory, including kitchen, conference room, and restroom essentials.</p><p>• Organize and handle incoming and outgoing mail, ensuring timely distribution and delivery.</p><p>• Greet visitors, oversee meeting room schedules, and assist with setup and cleanup after meetings.</p><p>• Respond to requests for product donations and charitable contributions in alignment with company guidelines.</p><p>• Facilitate administrative communication within the office, including announcements and updates.</p><p>• Collaborate with IT for onboarding and offboarding processes for employees.</p><p>• Prepare expense reports for senior leadership, including the President and Director of Marketing.</p>
We are looking for a detail-oriented and proactive Office Services Associate to join our team on a contract basis in New York, NY. In this role, you will provide essential back-office support, including reprographics, mail services, and other operational tasks in both physical and digital environments. This position requires a customer-focused individual who thrives in a fast-paced setting and can effectively manage multiple responsibilities.<br><br>Responsibilities:<br>• Perform reprographics, mail services, and other office support functions following established procedures.<br>• Utilize and maintain logs to track office services work and ensure accuracy.<br>• Troubleshoot basic equipment issues and escalate as necessary to resolve problems promptly.<br>• Meet deadlines for accepting, completing, and delivering assigned tasks, adhering to service agreements.<br>• Load and manage supplies for office equipment, including paper and toner.<br>• Conduct quality assurance checks on completed work to maintain high standards.<br>• Communicate effectively with supervisors or clients regarding project status or potential delays.<br>• Follow safety protocols and company policies while handling sensitive or confidential documents.<br>• Ensure cost-efficient use of office equipment and supplies.<br>• Lift and transport items weighing up to 50 lbs. as needed.
<p>We are looking for a dedicated Customer Service Representative to join our team in Fairfield, New Jersey. In this contract position, you will be responsible for managing customer orders, coordinating shipments, and ensuring seamless communication with clients. This role involves working with high-quality kitchen and restaurant equipment, providing an opportunity to engage with a dynamic and friendly team.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage customer orders with precision, ensuring accuracy in all transactions.</p><p>• Coordinate shipping logistics and maintain accurate inventory records.</p><p>• Monitor the status of orders and provide timely updates to customers.</p><p>• Communicate effectively with clients to address inquiries and resolve issues.</p><p>• Work collaboratively with warehouse associates and the operations manager to ensure smooth order fulfillment.</p><p>• Utilize software tools to perform order entry and maintain data integrity.</p><p>• Handle large kitchen equipment orders for commercial kitchens and restaurants.</p><p>• Maintain an attentive and approachable demeanor when interacting with customers.</p>
<p><strong>AR/Collections Specialist with AR FACTORING Experience</strong></p><p><strong>Anna Parson at Robert Half </strong>is seeking a <strong>motivated, well-spoken, and eager Accounts Receivable (AR) / Collections Specialist</strong> for an exciting opportunity! If you're an exceptional communicator with a knack for problem-solving, experience3 working with an AR Factor and possess strong Excel skills, we want to hear from you!</p><p><strong>As the AR/Collections Specialist, you will:</strong></p><ul><li>Manage and oversee AR processes, including collections and account reconciliation.</li><li>Handle business-to-business collections with professionalism and persistence.</li><li>Reconcile customer accounts, AR Factor accounts and participate in AR Aging meetings</li><li>Build strong relationships with clients to ensure timely payments.</li><li>Collaborate with customers, sales and project managers to resolve outstanding invoices.</li><li>Assist with Accounts Payable (AP) processes as needed.</li></ul><p><strong>Contact Anna Parson at Robert Half </strong>for additional insight or apply now!</p>
<p>We are seeking a Customer Service Associate to support our operations on a long-term contract basis. This role is responsible for managing order processing and ensuring effective coordination between internal teams and external customers. The ideal candidate is detail-oriented, highly organized, and committed to providing excellent service. </p><p><br></p><p> Manage order processing and authorization using internal systems. Investigate and resolve order-related issues by collaborating with cross-functional teams, including sales and accounting. Coordinate the movement of goods with logistics teams and external partners. Maintain accurate records and ensure proper documentation for all transactions. Communicate with customers via phone and email to address inquiries and resolve concerns in a detail oriented manner. Effectively prioritize and manage multiple tasks in a fast-paced environment. Prepare reports and presentations using Microsoft Excel, PowerPoint, and Word. Support ERP and CRM system activities, ensuring data accuracy and efficient usage. Contribute to process improvements and help streamline workflows related to order management and customer service.</p>
We are looking for an experienced Collections Specialist to join our team on a long-term contract basis. The role is based in North Brunswick, New Jersey, and offers an exciting opportunity to contribute to efficient financial operations and customer service excellence. As a key member of the team, you will manage collections processes, billing functions, and claim administration while utilizing cutting-edge accounting software systems.<br><br>Responsibilities:<br>• Execute collections processes to ensure timely and accurate handling of outstanding payments.<br>• Manage billing functions and accounts receivable activities to maintain financial accuracy.<br>• Administer claims and resolve discrepancies efficiently while adhering to company procedures.<br>• Utilize accounting software systems to streamline financial tasks and enhance operational productivity.<br>• Answer inbound calls from customers to address payment inquiries and provide resolution.<br>• Collaborate with internal teams to ensure seamless CRM integration and customer satisfaction.<br>• Maintain detailed records of collections activities and payment histories.<br>• Leverage tools such as Accurint and Epic Software to support financial operations.<br>• Identify areas for improvement in collection strategies and propose actionable solutions.<br>• Stay updated on industry best practices to enhance the effectiveness of collection processes.
<p>Salary is 50,000-60,000</p><p><br></p><p>Benefits:</p><ul><li>Medical, Dental, Vision</li><li>PTO – plus 5 sick plus 5 paid holidays</li><li>401K w/ match </li></ul><p><br></p><p>We are looking for a dedicated Bilingual Customer Service Representative to join our client's team in the Roselle, New Jersey area. In this role, you will play a key part in ensuring smooth communication and efficient processes between customers and internal teams. This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service. </p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Maintain accurate customer and product data to support seamless order processing and invoicing.</p><p>• Respond promptly to customer inquiries, requests, and complaints, ensuring resolution with attention to detail.</p><p>• Collaborate with sales, accounting, logistics, manufacturing, and quality teams to coordinate customer orders effectively.</p><p>• Compile and submit monthly commission reports for brokers upon approval.</p><p>• Arrange the shipment of product samples based on instructions provided by Account Managers.</p><p>• Prepare export documentation, including necessary certificates, to ensure compliance with international shipping requirements.</p><p><br></p><p><br></p>
We are seeking a detail oriented and empathetic Customer Service Representative to join our dynamic team within the Admin Customer Support (ACS) practice group. The ideal candidate will be the first point of contact for customers, offering exceptional service by resolving inquiries, addressing concerns, and promoting company value through skillful communication and problem-solving techniques. This position plays a vital role in maintaining customer loyalty and satisfaction while supporting business objectives.
Robert Half is seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic client teams. The ideal candidate will be responsible for delivering exceptional service by addressing customer inquiries, resolving complaints, and providing accurate information in a detail oriented and prompt manner. This role requires strong communication skills, problem-solving abilities, and a commitment to ensuring a positive customer experience. <br> Key Responsibilities: Customer Interaction: Handle incoming phone calls, emails, or live chat inquiries from customers efficiently and professionally. Address customer questions, concerns, or complaints while ensuring high satisfaction (Source: Position Description Questionnaire). Problem Resolution: Research and resolve customer issues by collaborating with other departments or team members when necessary. Use problem-solving skills to ensure quick and fair resolution. Product Knowledge: Maintain up-to-date knowledge of company products, services, policies, and procedures to provide accurate information and help customers effectively (Source: Powerful Word Tracks). Record Keeping: Document customer interactions, inquiries, and resolutions in the company's customer relationship management (CRM) system, ensuring accurate and detailed records. Feedback Gathering: Collect and communicate valuable customer feedback to inform company improvements and adjustments to products or services. Relationship Management: Build and maintain strong customer relationships, upholding the company’s reputation for quality and excellence.
<p>We are looking for a dedicated Call Center Specialist to join our fast-paced. This role requires exceptional multitasking skills and a customer-first mindset to handle high-volume inbound calls and provide outstanding service. As a Contract position, this opportunity offers a pathway to long-term employment for the right candidate.</p><p><br></p><p>Responsibilities:</p><p>• Manage a high volume of inbound calls daily, addressing inquiries from both customers and technicians.</p><p>• Create and input work orders into the internal system, ensuring accuracy and attention to detail.</p><p>• Close completed work orders and verify all necessary information is correct.</p><p>• Coordinate and assign daily work orders to technicians after dispatch schedules are finalized.</p><p>• Adjust technician queues by removing or rescheduling calls as required.</p><p>• Investigate machine history to assist with troubleshooting and problem resolution.</p><p>• Provide remote support and guidance to field technicians through effective communication.</p><p>• Liaise with the sales and installation teams to resolve service-related issues.</p><p>• Process refunds using various payment platforms and systems.</p>
<p>We are looking for a detail-oriented Front Desk Coordinator to join our team. In this role, you will play a key role in supporting daily operations and ensuring the office runs smoothly while also handling reception. The ideal candidate will excel in organization, communication, and multitasking within a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage and organize office operations, including maintaining schedules and coordinating meetings.</p><p>• Serve as the first point of contact by handling reception duties and greeting visitors professionally.</p><p>• Oversee incoming and outgoing communications, such as emails, phone calls, and mail.</p><p>• Assist with the preparation of documents, reports, and presentations as needed.</p><p>• Maintain accurate records and ensure proper filing systems are in place.</p><p>• Coordinate and schedule meetings, including preparing agendas and tracking follow-ups.</p><p>• Support various administrative tasks to ensure seamless office operations.</p><p>• Communicate effectively with team members, clients, and vendors to address inquiries and resolve issues.</p>
We are looking for a Loan Processing Analyst to join a dynamic finance consulting firm in Greenwich, Connecticut. This Contract-to-permanent position offers a unique opportunity to grow within the organization, with potential advancement into underwriting roles. The ideal candidate will assist with loan processing tasks, ensuring accuracy and compliance while maintaining strong communication with internal teams and external partners.<br><br>Responsibilities:<br>• Review financial statements and assess creditworthiness to support loan approval processes.<br>• Collaborate with sales representatives to gather necessary documentation from merchants.<br>• Match loan applications with suitable lenders based on specific deal requirements.<br>• Address client inquiries and resolve complaints in a meticulous and efficient manner.<br>• Assist lenders in setting up new transactions and ensure all required documentation is complete.<br>• Conduct credit checks and background reviews to evaluate potential risks.<br>• Draft contracts for new deals and ensure they meet underwriting standards before funding.<br>• Work closely with banking partners to verify all required paperwork is accurate and complete.<br>• Communicate effectively with clients, answering their questions and guiding them through the loan process.
<p>We are offering an exciting opportunity for a Credit Clerk to become a part of our clients team based in New York, New York. As a Credit Clerk, you will play a key role in managing credit-related tasks, maintaining customer records, and handling customer inquiries. This role primarily involves interacting with creditors and their representatives, preparing for settlement discussions, and ensuring the smooth completion of settlements. </p><p><br></p><p>Responsibilities</p><p><br></p><p>• Efficiently processing customer credit applications</p><p>• Maintaining an up-to-date record of customer credit details</p><p>• Ensuring customer inquiries are resolved effectively</p><p>• Monitoring the status of customer accounts and taking necessary action</p><p>• Actively participating in negotiations with creditors, ensuring effective communication of settlement proposals</p><p>• Establishing and maintaining consistent communication with creditors and their agents, including collection law firms</p><p>• Reviewing client funds availability in preparation for settlement discussions</p><p>• Collecting and submitting necessary legal documentation for the approval and completion of settlements</p><p>• Meeting and maintaining performance standards set by management</p><p>• Utilizing negotiation skills to agree on terms and pricing.</p>
<p>We are looking for a dedicated Collections Specialist to join a terrific accounting team of a Melville based, highly successful company. In this role, you will play a key part in managing accounts receivable and supporting financial operations while collaborating with an experienced and supportive team. This position offers a hybrid work environment and the opportunity to contribute to a growing organization with a strong and positive office culture.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee accounts receivable processes to ensure timely and accurate collection of outstanding balances.</p><p><br></p><p>• Communicate effectively with clients and stakeholders to resolve payment discrepancies and address collection issues.</p><p><br></p><p>• Assist in optimizing collection strategies and implementing process improvements to enhance efficiency.</p><p><br></p><p>• Maintain compliance with all relevant regulations and company policies regarding collections activities.</p><p><br></p><p>• Utilize accounting software and tools to streamline daily tasks and maintain organized records.</p>
We are looking for an Office Services Associate to join our team on a contract basis in New York, New York. In this role, you will contribute to the smooth operation of office services, ensuring exceptional hospitality and front-of-house support. This position is ideal for individuals with an attentive demeanor and a commitment to delivering outstanding customer service.<br><br>Responsibilities:<br>• Manage reception duties, including greeting visitors and answering inbound calls with care and efficiency.<br>• Provide hospitality support by setting up and breaking down conference rooms for meetings and events.<br>• Assist with scheduling conference rooms and hoteling offices to accommodate team and client needs.<br>• Ensure proper food setup and cleanup for meetings and hospitality events, maintaining high standards.<br>• Offer coverage for other receptionists as needed, including flexibility for early mornings or late evenings.<br>• Support office operations by maintaining organized facilities and ensuring a clean and welcoming environment.<br>• Coordinate audiovisual and reprographics services to meet team and client requirements.<br>• Deliver white-glove service, contributing to an elevated office experience.<br>• Handle mail services and other back-office tasks, both physical and digital, to ensure seamless operations.<br>• Commit to providing reliable and consistent service for a minimum of two years.
We are looking for a detail-oriented and organized Receptionist to join our team in Stamford, Connecticut. In this long-term contract role, you will serve as the first point of contact for visitors and callers, ensuring a welcoming and efficient experience. This is an excellent opportunity to contribute to a mission-driven non-profit organization.<br><br>Responsibilities:<br>• Greet visitors warmly and ensure they are directed to the appropriate person or department.<br>• Answer and manage incoming phone calls, providing accurate information or transferring calls as needed.<br>• Schedule appointments and maintain calendars for team members.<br>• Handle mail distribution and oversee incoming and outgoing correspondence.<br>• Maintain a tidy and well-organized reception area, creating a positive first impression.<br>• Assist with administrative tasks, including data entry and record-keeping.<br>• Coordinate meeting room reservations and ensure they are set up appropriately.<br>• Support event planning and preparation as needed.<br>• Provide general information about the organization to visitors and callers.
We are looking for an Office Services Associate to join our team on a contract basis in New York, New York. This role is essential in delivering efficient back-office services, including reprographics, mail handling, and digital document management. The position also involves supporting hospitality, reception, and other administrative functions to ensure seamless operations.<br><br>Responsibilities:<br>• Manage reprographics, mail services, and digital document intake following established protocols.<br>• Maintain accurate records using appropriate logs for office service tasks.<br>• Ensure job tickets are completed correctly before beginning work assignments.<br>• Troubleshoot basic equipment issues and escalate complex problems as needed.<br>• Prioritize and organize workflow to meet deadlines and deliver quality results.<br>• Perform quality assurance checks on completed work to ensure accuracy.<br>• Load and replenish machines with paper, toner, and other necessary supplies.<br>• Handle sensitive and confidential documents securely and professionally.<br>• Adhere to company and client-specific policies, ensuring compliance at all times.<br>• Communicate effectively with supervisors and clients regarding job status or any challenges encountered.
