<p>We are looking for a dedicated Help Desk Analyst I to join our team in Waukesha, Wisconsin. In this contract position with the potential to become permanent, you will play a vital role in providing technical support and resolving IT-related challenges for users across various industries. This role offers the opportunity to enhance your skills while contributing to a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective technical support to end-users, addressing issues related to printers, password resets, and device performance.</p><p>• Troubleshoot and resolve general IT problems, ensuring minimal disruption to workflow.</p><p>• Utilize AutoTask for managing service desk tickets and tracking contract-related activities.</p><p>• Offer guidance and assistance on Microsoft Windows 10 and Active Directory systems.</p><p>• Collaborate with team members to maintain consistent service delivery across multiple industries.</p><p>• Identify opportunities to improve processes and enhance the user experience.</p><p>• Perform basic troubleshooting tasks to resolve hardware and software issues.</p><p>• Support users with Azure-related inquiries, contributing to the team’s growth in this area.</p><p>• Document solutions and maintain accurate records of resolved issues.</p><p>• Stay informed about emerging technologies and best practices to improve support services.</p>
<p>We are looking for an experienced ERP Integration Manager to lead and optimize enterprise-wide reporting and analytics systems in Oconomowoc, Wisconsin. In this role, you will collaborate across multiple departments, including Finance, Supply Chain, and Manufacturing, to implement data-driven solutions that strengthen decision-making and operational efficiency. Your ability to bridge communication between business stakeholders and technical teams will be essential in driving successful outcomes. <strong>This role is a direct hire opportunity and requires a full onsite schedule, and no visa-sponsorship is offered at this time. </strong></p><p><br></p><p>Responsibilities:</p><p>• Develop and execute strategies for enterprise-wide ERP analytics and reporting that align with organizational goals.</p><p>• Lead initiatives involving predictive and prescriptive analytics, incorporating advanced technologies like AI.</p><p>• Optimize and manage ERP systems to enhance real-time analytics, forecasting, and automation capabilities.</p><p>• Collaborate with stakeholders to translate business needs into actionable insights using tools such as Tableau.</p><p>• Oversee training programs to enhance user proficiency with ERP analytics tools and methodologies.</p><p>• Manage vendor and consultant relationships to ensure productive engagements that meet strategic objectives.</p><p>• Drive decision-making processes in matrix environments by coordinating efforts across multiple teams.</p><p>• Troubleshoot and resolve hardware and software issues related to ERP systems.</p><p>• Ensure the security and reliability of IT systems, including implementing backup and disaster recovery protocols.</p><p>• Monitor and maintain servers, networks, and firewalls to ensure a seamless IT infrastructure.</p>
