Desktop Support Analyst<p>We are offering a contract to hire opportunity for a Desktop Support Analyst in Madison, Wisconsin. The successful candidate will join our team and play a key role in providing IT support across multiple facilities and remote environments. This role will require a versatile individual with strong problem-solving skills, able to thrive in a fast-paced setting with varied daily tasks.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound calls, emails, and ticketing systems for end-user support</p><p>• Troubleshoot and resolve issues ranging from entry-level to complex Level 2-3 tickets</p><p>• Participate in IT projects, including device deployments</p><p>• Provide exceptional service to staff at all levels, from plant workers to office personnel</p><p>• Manage and support a user base of 700 across four facilities and some remote users</p><p>• Utilize skills in Office 365, including operating system troubleshooting</p><p>• Demonstrate proficiency in PC builds and deployments</p><p>• Work with LAN/WAN/VPN environments</p><p>• Leverage knowledge of Computer Hardware, Active Directory, Backup Technologies, Configuration Management, Service Desk Tickets, Office 365, LAN - Local Area Network, LAN Vs. WAN, SCCM</p>Quality Assurance Analyst<p><strong>Technical Quality Assurance Analyst</strong></p><p>Robert Half is seeking a <strong>Technical Quality Assurance Analyst</strong> to join a dynamic and growing App/Dev team. In this role, you'll collaborate closely with the web development team, bringing a high level of curiosity and technical insight to help push projects forward. Your focus will be on ensuring quality at every stage of the development lifecycle, from story writing meetings to live coding sessions. This is an excellent opportunity for a QA professional looking to make a real impact!</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and execute <strong>test cases</strong> to ensure robust application performance.</li><li>Perform both <strong>hardware-related QA</strong> and software testing.</li><li>Utilize <strong>automation and manual testing</strong> techniques to ensure thorough validation of application functionality.</li><li>Shift quality assurance to an earlier phase by actively participating in <strong>story writing meetings</strong>, reviewing developers' code, and providing real-time feedback during the coding process.</li></ul><p><br></p><p><strong>Must-Have Qualifications</strong></p><ul><li>5+ years of experience in Quality Assurance roles, with a focus on application and development projects.</li><li>Proven expertise in creating test cases and executing test plans.</li><li>Experience with hardware-related testing alongside software QA.</li><li>Strong knowledge of both automation and manual testing frameworks and tools.</li><li>Ability to work proactively with developers, offering insights and solutions during story development and coding sessions.</li></ul><p><br></p><p><strong>Why Join?</strong></p><ul><li>Be part of an innovative team where your input shapes the quality of cutting-edge applications.</li><li>Long-term stability with potential for permanent hire.</li><li>Enjoy the flexibility of a 100% remote role while working on impactful projects.</li></ul><p><br></p><p><strong>How to Apply:</strong></p><p>If you're a proactive QA professional with a passion for collaboration and quality, we'd love to hear from you! Please submit your resume and a brief statement about your experience with automation and manual testing, as well as your approach to early QA involvement in the development process.</p>
