We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis. In this role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position is based in Madison, Wisconsin, and provides an excellent opportunity to build meaningful relationships while delivering exceptional service.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries via phone, ensuring a positive and helpful experience.<br>• Handle both inbound and outbound calls professionally and courteously.<br>• Accurately process and input customer orders into the system.<br>• Resolve customer concerns by identifying solutions and providing clear communication.<br>• Maintain detailed records of customer interactions and transactions.<br>• Collaborate with team members to ensure seamless customer service delivery.<br>• Stay informed about company products and services to provide accurate information.<br>• Follow established protocols and procedures to meet performance standards.<br>• Identify opportunities to improve customer service processes and suggest enhancements.<br>• Uphold the organization's values by delivering exceptional support to every customer.
We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this role, you will be responsible for delivering exceptional service to customers by addressing inquiries, processing orders, and resolving issues efficiently. This is a long-term contract position offering the opportunity to make a meaningful impact within a non-profit organization.<br><br>Responsibilities:<br>• Respond to incoming customer inquiries via phone or email with professionalism and clarity.<br>• Process customer orders promptly and accurately, ensuring all details are verified.<br>• Address and resolve customer concerns, providing effective solutions to enhance satisfaction.<br>• Maintain detailed records of customer interactions and transactions within the system.<br>• Collaborate with team members to ensure seamless communication and service delivery.<br>• Handle inbound and outbound calls to assist customers with their needs.<br>• Provide product or service information to customers, ensuring they have a clear understanding.<br>• Identify opportunities to improve processes and contribute to team goals.<br>• Uphold the organization’s values and ensure a positive experience for all customers.
We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role.<br><br>Responsibilities:<br>• Process order receipts and confirmations for retail, corporate, and wholesale customers.<br>• Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports.<br>• Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries.<br>• Address customer service needs, including complaints, product inquiries, and requests for purchasing information.<br>• Manage donation requests and set up new customer profiles in the database.<br>• Perform filing and maintain organization for front desk and reception duties.<br>• Monitor aged receivables on a weekly basis to ensure timely follow-up.<br>• Generate monthly customer statements and prepare salesperson commission reports.<br>• Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest.<br>• Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
We are looking for a dedicated Patient Services Representative to join our team in Waukesha, Wisconsin. In this long-term contract position, you will play a key role in ensuring patients receive exceptional care and assistance throughout their visit. This role requires strong organizational skills, empathy, and the ability to handle multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Monitor patient flow to ensure timely and courteous service.<br>• Assist patients with various needs, such as referrals, directions, or locating mobility aids.<br>• Manage visit closures, including scheduling follow-up appointments and handling check-out procedures.<br>• File, retrieve, and deliver patient records while maintaining accurate documentation.<br>• Provide responsive support by addressing patient inquiries and resolving issues promptly.<br>• Handle inbound and outbound calls to schedule appointments and provide patient information.<br>• Utilize electronic health records (EHR) systems and medical software for efficient data management.<br>• Collaborate with medical staff to ensure seamless communication and patient care.<br>• Maintain professionalism and adaptability in handling shifting priorities.<br>• Uphold a welcoming and helpful environment for all patients.
