<p>Robert Half Lexington is looking for a dedicated Customer Success Specialist to join a team in Lexington-Fayette, Kentucky. This is a Contract to permanent opportunity, offering a dynamic work environment with potential for long-term placement and detail-oriented licensing. The role involves delivering exceptional customer service while managing inbound calls and supporting clients with property and casualty policy needs. Licensing in KY is required for this role. Apply today to be considered! </p><p><br></p><p>Responsibilities:</p><p>• Handle approximately 30 customer calls daily, addressing inquiries related to property and casualty policies.</p><p>• Identify potential sales opportunities during client interactions and transfer leads to the sales team.</p><p>• Review and interpret policy notes to provide accurate information to customers.</p><p>• Assist clients with claims by collecting basic information and transferring them to the appropriate department.</p><p>• Maintain a calm and detail-oriented demeanor during all customer interactions.</p><p>• Work a rotating four-day workweek, ensuring consistent hours and pay.</p><p>• Collaborate with internal teams to ensure seamless client service.</p><p>• Perform accurate data entry and documentation for all customer interactions.</p><p>• Adhere to company standards for customer service excellence and compliance.</p><p>• Continuously seek opportunities to enhance the customer experience.</p>
We are looking for a dedicated Collections Specialist to join our team in Louisville, Kentucky. In this role, you will play a key part in managing overdue accounts, assisting with invoicing, and ensuring smooth credit operations. Your attention to detail and ability to resolve customer inquiries will contribute to maintaining strong financial processes.<br><br>Responsibilities:<br>• Communicate with customers to address overdue invoices and provide solutions for resolving outstanding accounts.<br>• Respond to customer inquiries about account issues, offering clear and helpful guidance.<br>• Document customer financial details and track the progress of collection efforts.<br>• Keep account records updated and organized to ensure accurate reporting.<br>• Evaluate credit holds and issue credit release codes, following up with necessary collection actions.<br>• Handle incoming customer calls and provide assistance with various account-related questions.<br>• Support rental invoicing processes and manage special invoicing tasks as needed.<br>• Collaborate with other departments to ensure seamless credit and collections operations.
