<p>Robert Half Lexington is looking for 20 dedicated Customer Service Representatives to join a hospitality team in Lexington, Kentucky. This is a Contract-to-permanent position, offering an excellent opportunity for growth and long-term career development. The ideal candidate will excel in delivering exceptional customer support and contributing to a positive client experience. There are 20 seats open in this large team and large company---several days of the week/weekend shifts and several 2nd shift work schedules are available! Apply today to be considered! </p><p><br></p><p>Responsibilities:</p><p>• Manage incoming and outgoing calls to meet departmental objectives and service goals.</p><p>• Process reservations accurately and efficiently while adhering to established timelines.</p><p>• Enter reservation details into internal systems with precision and attention to detail.</p><p>• Collaborate effectively and professionally with clients and internal departments to resolve issues.</p><p>• Document client needs and concerns using clear and grammatically correct language.</p><p>• Start assigned tasks promptly and ensure timely completion to meet deadlines.</p><p>• Adapt to additional responsibilities or tasks as assigned by management.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Lexington-Fayette, Kentucky. This is a Contract to permanent position within the hospitality industry, offering an exciting opportunity to deliver exceptional service to clients. The role involves handling customer inquiries, managing reservations, and ensuring seamless communication across departments. There are 20 seats open in this large team and large company---several days of the week/weekend shifts and several 2nd shift work schedules are available! Apply today to be considered!</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound and outbound calls promptly, adhering to departmental goals for efficiency and quality.</p><p>• Process and finalize reservations accurately, meeting established performance expectations.</p><p>• Input reservation details into the system with precision and attention to detail.</p><p>• Address and resolve customer issues effectively, collaborating with clients and internal teams.</p><p>• Maintain clear and precise communication, utilizing proper grammar and tone to document customer needs.</p><p>• Start and complete assigned tasks on schedule, demonstrating reliability and accountability.</p><p>• Adapt to additional duties or tasks as assigned to support team operations.</p>
<p>Robert Half is looking for motivated Customer Service Representatives to join a team in Lexington, Kentucky. As this is a Contract to permanent position, it offers a unique opportunity for long-term career potential within the hospitality industry. The ideal candidate will provide exceptional service while managing reservations and addressing customer inquiries with attention to detail and efficiency. There are 20 seats open in this large team and large company---several days of the week/weekend shifts and several 2nd shift work schedules are available! Apply today to be considered!</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming and outgoing calls while meeting departmental performance targets.</p><p>• Process customer reservations accurately and in a timely manner.</p><p>• Ensure all reservation details are entered correctly into the system.</p><p>• Effectively communicate any issues or concerns with clients and internal departments.</p><p>• Maintain clear and detail-oriented communication, using proper grammar and speech to document client interactions.</p><p>• Begin assigned tasks promptly and ensure timely completion of responsibilities.</p><p>• Adapt to additional duties as required to support the team.</p>
We are looking for an experienced Customer Service Representative to join our team in Clarksville, Indiana. In this role, you will handle customer inquiries, provide excellent service, and ensure client satisfaction through effective communication and problem-solving skills. This is a long-term contract position offering opportunities to grow and enhance your customer service expertise.<br><br>Responsibilities:<br>• Respond to inbound calls to address customer inquiries and provide timely solutions.<br>• Deliver exceptional customer service by handling requests and resolving issues effectively.<br>• Process order entries with accuracy and attention to detail.<br>• Maintain a meticulous and empathetic approach in all customer interactions.<br>• Collaborate with team members to ensure seamless operations and high customer satisfaction.<br>• Update and maintain customer records in the system as required.<br>• Handle outbound calls when necessary to follow up on customer concerns or provide updates.<br>• Stay informed about company policies and procedures to deliver consistent service.<br>• Identify and escalate issues requiring additional support to the appropriate departments.
We’re looking for a Customer Service Representative to support day-to-day client interactions on a contract-to-permanent basis. This position offers an exciting opportunity to join a collaborative team, with potential for long-term growth and stability. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a detail oriented and timely manner Resolve issues related to orders, billing, returns, or account status Accurately enter and update customer information into CRM and tracking systems Process orders, service requests, and follow up on pending items Escalate complex issues to the appropriate department when needed Maintain up-to-date knowledge of products, services, and internal policies Track customer interactions and resolutions to ensure a positive experience Meet or exceed performance metrics, including response time, accuracy, and customer satisfaction Participate in team meetings and ongoing training sessions Support cross-functional teams by relaying customer feedback and identifying service improvements
<p>Robert Half Lexington is looking for an experienced Sr. Customer Service Representative to join a team in Lexington, Kentucky. This Contract to long-term position offers an opportunity to support clients in the hospitality industry by delivering exceptional service and tailored lodging solutions. The role requires strong decision-making, communication, and organizational skills to ensure client satisfaction and operational success. These openings are schedules that include both weekend days and are more of a 2nd shift schedule of 2pm-11pm or 1:30p-10pm type schedule. Apply today to be considered! </p><p><br></p><p>Responsibilities:</p><p>• Handle reservation requests for extended stays, ensuring client needs are met while maintaining high levels of customer satisfaction.</p><p>• Evaluate hotel options and negotiate rates in alignment with client guidelines and organizational policies.</p><p>• Build and maintain relationships with hotel partners to secure favorable rates, discounts, and agreements.</p><p>• Utilize industry knowledge and market insights to recommend lodging solutions that meet client preferences and requirements.</p><p>• Manage communications with clients and hotels regarding reservation changes, extensions, and cancellations.</p><p>• Resolve issues and conflicts between clients and hotels promptly and effectively.</p><p>• Ensure all client deadlines are met and provide timely updates on reservation progress.</p><p>• Participate in scheduled training sessions, meetings, and events to enhance skill development.</p><p>• Perform additional duties as assigned to support operational and customer service needs.</p>
<p>Robert Half Lexington is looking for a detail-oriented and organized Receptionist to provide contract administrative coverage in Lexington, Kentucky. This contract position requires someone who is dependable, meticulous, and capable of handling front desk responsibilities with expertise. The role includes managing incoming calls, assisting visitors, and supporting day-to-day office operations. This is a temporary coverage role, full time hours for 2 weeks. Apply today to be considered. </p><p><br></p><p>Responsibilities:</p><p>• Greet visitors warmly and ensure they are directed to the appropriate person or department.</p><p>• Answer and manage multi-line phone systems, including routing calls accurately and efficiently.</p><p>• Handle incoming mail and ensure timely delivery to the post mailbox.</p><p>• Maintain a clean and organized reception area, projecting an image of professionalism to guests and staff.</p><p>• Monitor building access using a fob system and ensure proper security protocols are followed.</p><p>• Provide basic administrative support, such as data entry or document organization, during downtime.</p><p>• Assist with scheduling and coordinating appointments or meetings as required.</p><p>• Communicate effectively with team members and provide updates on reception-related matters.</p><p>• Ensure all tasks are completed in accordance with company policies and deadlines.</p><p>• Adapt to additional duties as necessary to support the office during the coverage period.</p>
We are looking for a detail-oriented Collections Specialist to join our team in Lexington-Fayette, Kentucky. This is a long-term contract position where you will manage business-to-business collections, oversee credit applications, and maintain customer account inquiries in a high-volume environment. If you excel in managing multiple accounts and thrive in collaborative settings, this role is ideal for you.<br><br>Responsibilities:<br>• Handle all business-to-business collections with a focus on soft collections, ensuring effective communication and resolution.<br>• Process and review credit applications, including running credit checks for new and existing customers.<br>• Manage a shared inbox to address customer inquiries related to invoices and account details.<br>• Oversee a portfolio of more than 300 accounts, ensuring timely follow-ups and accurate reconciliations.<br>• Utilize Salesforce, Kinetic, and Epicore systems to track account statuses and manage workflows.<br>• Perform reconciliations for customer accounts as needed to ensure accuracy and resolve discrepancies.<br>• Collaborate with internal teams to support high-volume activities during peak seasons from June through September.<br>• Maintain organized records of collections activities and account adjustments for reporting purposes.<br>• Ensure compliance with company policies and procedures while handling sensitive financial data.
<p>We are looking for an Accounts Receivable Collections Specialist to join our team in Louisville, Kentucky. This role is essential for maintaining accurate financial records and ensuring timely collection of outstanding invoices. The ideal candidate will bring expertise in accounts receivable processes and possess strong communication skills to handle commercial collections effectively.</p><p><br></p><p>Responsibilities:</p><p>• Manage and monitor accounts receivable to ensure timely collection of outstanding balances.</p><p>• Execute commercial collections processes, including contacting clients to resolve overdue accounts.</p><p>• Process cash applications accurately, ensuring payments are applied to the correct accounts.</p><p>• Investigate and resolve billing discrepancies to maintain financial accuracy.</p><p>• Maintain detailed records of collection activities and payment statuses.</p><p>• Collaborate with internal teams to address client concerns and facilitate payment resolutions.</p><p>• Conduct regular account reconciliations to ensure accuracy in financial reporting.</p><p>• Generate reports on accounts receivable metrics for management review.</p><p>• Stay updated on industry best practices for collections and billing procedures.</p>
