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15 results for Help Desk Analyst in Los Angeles, CA

Help Desk Analyst II

Los Angeles, CA
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst II to support end users and maintain reliable day-to-day IT operations in Los Angeles, California. This contract position with permanent potential is ideal for someone who enjoys resolving technical issues across desktop, server, and network environments while delivering responsive support. The role requires strong troubleshooting ability, sound judgment when prioritizing incidents, and confidence working with Windows, Azure, and Active Directory. Responsibilities: • Diagnose and resolve hardware, software, server, and network issues to minimize disruption for users and business operations. • Manage service desk requests from intake through closure, ensuring timely updates, accurate documentation, and proper follow-through on each issue. • Escalate more complex incidents to the appropriate technical teams while supplying clear troubleshooting details and relevant system information. • Provide hands-on support for Microsoft Windows environments, including workstation setup, configuration, and issue resolution. • Administer user accounts and access permissions within Active Directory to support onboarding, changes, and account maintenance. • Assist with Azure-related support tasks, including user access, connectivity concerns, and basic cloud environment troubleshooting. • Track recurring technical problems, identify patterns, and recommend practical solutions to improve service quality and response times.
2026-07-11T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
Job TitleIT Support Specialist I / Help Desk/Desktop Support Analyst Company OverviewA leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide. Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul>Compensation & Benefits<ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul>Additional Details<ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
2026-07-15T00:00:00Z

Desktop Support Analyst

Westlake Village, CA
remote
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Desktop Support Analyst to provide reliable day-to-day technical assistance for end users in Westlake Village, California. This Long-term Contract position is ideal for someone who enjoys solving hardware, software, and mobile device issues in a fast-paced environment while delivering a high level of customer service. The role will support a mixed technology landscape and help keep employees productive through responsive troubleshooting, device setup, and access support. Responsibilities: • Deliver front-line technical support for desktops, laptops, mobile devices, and common workplace peripherals, resolving issues efficiently in person and through remote channels. • Configure, deploy, and maintain Windows and Mac computers along with iOS and Android devices to meet user and business needs. • Troubleshoot problems involving printers, docking stations, monitors, keyboards, mice, webcams, Bluetooth accessories, and related end-user equipment. • Support employees with Microsoft 365 applications and services, including Outlook, Teams, Word, Excel, PowerPoint, SharePoint Online, and other collaboration tools. • Use administrative tools within the Microsoft 365 environment, such as Entra, Intune, and Defender, to assist with account support, device management, and security-related tasks. • Manage incidents and service requests through the IT ticketing system, ensuring proper documentation, timely follow-up, and escalation when needed. • Handle user access requests, approvals, and permission updates in alignment with established support procedures and internal controls. • Contribute to secure support practices by following principles related to least-privilege access, segregation of duties, and general cybersecurity awareness.
2026-07-14T00:00:00Z

Sr. Service Desk

Los Angeles, CA
onsite
Temporary / Contract
35 - 37 USD / Hourly
We are seeking an experienced and dedicated Sr Service Desk specialist to join our client's team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization. This role is fully onsite in Los Angeles, CA. Responsibilities:• Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly.• Maintain clear and attentive communication while assisting executives and other users with technical challenges.• Document all support activities thoroughly to ensure accurate tracking and resolution.• Collaborate with team members to identify and implement solutions for recurring technical issues.• Provide guidance and training to users on system functionalities and best practices.• Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution.• Stay updated on current technologies to better support end users and improve service delivery.• Adhere to organizational policies and procedures while maintaining a high level of integrity.• Utilize remote access tools effectively to troubleshoot and resolve issues.• Support system changes or upgrades as needed, ensuring minimal disruption to operations.
2026-07-07T00:00:00Z

EDI Analyst

Ontario, CA
onsite
Permanent / Full Time
125000 - 140000 USD / Yearly
We are looking for an EDI Analyst to support critical electronic data interchange operations for a retail environment in Ontario, California. This role focuses on maintaining transaction flow, resolving technical issues, and helping ensure reliable communication between internal teams, trading partners, and business systems. The ideal candidate brings strong analytical ability, comfort working with high-volume data, and a practical approach to documentation, testing, and process support. Responsibilities: • Oversee daily EDI transaction activity and help keep related processes running accurately and on schedule. • Investigate failed transmissions, mapping issues, translation problems, and interface errors to restore normal system performance. • Monitor EDI applications and connected workflows, addressing data quality concerns and escalating issues when needed. • Coordinate with business users, customers, vendors, and IT partners to support smooth information exchange across systems. • Execute testing and validation efforts for EDI updates, process changes, and routine quality checks. • Create and maintain clear process guides, operational documentation, status reporting, and support records. • Communicate system health, issue resolution progress, and project updates to IT leadership and relevant stakeholders. • Contribute to broader technical initiatives and provide assistance with additional departmental projects as assigned.
2026-07-06T00:00:00Z

Data Analyst

Irvine, CA
onsite
Temporary / Contract
35.625 - 41.25 USD / Hourly
We are looking for a Data Analyst to support fraud detection and investigative reporting for a Long-term Contract opportunity based in Irvine, California. This role focuses on turning complex data into actionable insights that help identify suspicious activity, strengthen anti-fraud efforts, and support business decision-making. The ideal candidate brings strong analytical thinking, experience working with fraud-related datasets, and the ability to communicate findings clearly to stakeholders. Responsibilities: • Analyze transactional and behavioral data to uncover unusual patterns, emerging risks, and indicators of suspected fraud. • Develop reports, dashboards, and data summaries that support fraud monitoring, case prioritization, and investigative follow-up. • Partner with fraud prevention and investigation teams to translate data findings into practical actions and risk mitigation strategies. • Review large datasets for inconsistencies, trends, and anomalies that may signal fraudulent activity or control weaknesses. • Support ongoing anti-fraud initiatives by providing data-driven insights that improve detection accuracy and operational response. • Document analytical findings in a clear and organized manner for business partners, investigators, and leadership review. • Assist with refining data analysis methods and reporting processes to improve visibility into fraud trends and performance outcomes.
2026-06-15T00:00:00Z

Data Analyst

Pasadena, CA
onsite
Temporary to Hire
27.55 - 31.9 USD / Hourly
We are looking for a Data Analyst to join an organization in Pasadena, California on a contract basis with the potential for a permanent role. This role will focus on turning sales, operational, labor efficiency, and scan data into clear reporting tools that support business decisions. The ideal candidate brings strong analytical judgment, enjoys working with complex datasets, and can translate manual reporting into scalable dashboard solutions. Responsibilities:• Build and maintain dashboards and reporting solutions that present sales, operational, labor efficiency, and scan data in a clear and actionable format.• Convert spreadsheet-based reporting into automated Power BI deliverables that reduce manual effort and improve reporting consistency.• Analyze large datasets to identify patterns, performance trends, and opportunities that support business and operational planning.• Partner with stakeholders across the organization to understand reporting needs and deliver insights that align with day-to-day operations.• Use advanced Excel techniques, including Power Query, pivot tables, and macros, to organize, validate, and interpret data.• Provide ongoing reporting support while balancing longer-term analytical projects and process improvements.• Create refreshable reporting workflows that improve visibility into key metrics and streamline recurring analysis.• Support data mapping and location-based analysis when needed, including the use of geographic or field-level tools.• Work independently to troubleshoot data issues, validate outputs, and ensure the reliability of reports and dashboards.
2026-07-14T00:00:00Z

Business Systems Analyst

Burbank, CA
onsite
Temporary / Contract
59 - 61 USD / Hourly
We are looking for an experienced Business Systems Analyst to support privacy-focused business and technology initiatives in Southern California. This Long-term Contract position will work closely with business leaders, compliance partners, and technical teams to define needs, improve processes, and shape practical solutions that align with regulatory expectations and organizational goals. The role requires strong analytical thinking, clear documentation, and the ability to guide discussions with both technical and non-technical stakeholders in an onsite environment four days per week. Responsibilities:• Partner with project leaders, business sponsors, and key stakeholders to define initiative goals, expected outcomes, and overall business scope.• Examine complex operational challenges and convert findings into structured, scalable recommendations that support long-term business needs.• Lead discovery sessions with senior stakeholders and subject matter experts to capture detailed business needs, process expectations, and user scenarios.• Organize and facilitate workshops, interviews, and stakeholder meetings to gather requirements, clarify priorities, and build consensus across teams.• Translate business needs into well-defined functional requirements and communicate them clearly to developers, architects, and delivery teams.• Review current processes and systems to identify gaps, inefficiencies, risks, and opportunities for improvement, including privacy and compliance considerations.• Produce and maintain core analysis artifacts such as requirements documents, process maps, workflow diagrams, mock-ups, and traceability records.• Collaborate with cross-functional teams to support solution design, validate that outcomes meet business and regulatory expectations, and assist with audit readiness activities.• Support planning and execution activities across the project lifecycle, ensuring requirements remain aligned through design, testing, and implementation.
2026-07-14T00:00:00Z

IT Support Technician

Norco, CA
onsite
Temporary / Contract
32 - 34 USD / Hourly
Robert Half is seeking an experienced IT Support Technician to provide hands-on technical support in a fast-paced environment. This role is ideal for a strong Tier 1–2 IT professional who enjoys a mix of end-user support, troubleshooting, project work, and vendor coordination.
2026-07-10T00:00:00Z

IT Support Technician

San Juan Capistrano, CA
onsite
Temporary / Contract
22 - 28 USD / Hourly
We are seeking an IT Support Technician to provide Level 1 technical support in a primarily Windows-based environment. This role will support end users with day-to-day help desk needs, including account access issues, printer connectivity, login troubleshooting, and basic hardware support. The ideal candidate brings strong foundational IT support experience, excellent customer service skills, and working knowledge of cloud-based identity and device management tools. Based on general knowledge.Key Responsibilities<ul><li>Provide Level 1 technical support for employees across hardware, software, and access-related issues. Based on general knowledge.</li><li>Troubleshoot and resolve common help desk tickets, including password resets, account unlocks, login issues, printer connectivity, and basic endpoint hardware problems. Based on general knowledge.</li><li>Support a primarily Windows environment, with occasional troubleshooting for Apple devices. Based on general knowledge.</li><li>Assist with user account provisioning, deprovisioning, and access management using cloud identity platforms such as JumpCloud or equivalent tools. Based on general knowledge.</li><li>Help manage endpoints through MDM platforms such as Zoho ManageEngine, Microsoft Intune, or similar solutions. Based on general knowledge.</li><li>Support users with Google Workspace applications, including Gmail, Docs, and Sheets. Based on general knowledge.</li><li>Document tickets, resolutions, and recurring issues accurately within the help desk system. Based on general knowledge.</li><li>Escalate more complex technical issues to higher-level support teams as needed. Based on general knowledge.</li><li>Deliver professional, timely, and customer-focused service to end users. Based on general knowledge.</li></ul>
2026-06-26T00:00:00Z

Control Systems Analyst II

Chino, CA
onsite
Temporary / Contract
100 - 120 USD / Hourly
We are seeking a Control Systems Analyst II who can serve as a lead technical resource responsible for the design, support, maintenance, and optimization of industrial automation and control systems in Chino, CA. This role supports critical plant operations through PLC, SCADA, DCS, HMI, and network administration while providing guidance and training to technical staff. Key Responsibilities<ul><li>Design, program, configure, and troubleshoot PLC, SCADA, DCS, HMI, and industrial control systems.</li><li>Support automation networks, communications infrastructure, LAN/WAN environments, telemetry, radio, and microwave systems.</li><li>Perform software and firmware upgrades, system enhancements, and process automation improvements.</li><li>Troubleshoot complex hardware, software, instrumentation, and network issues.</li><li>Participate in automation, instrumentation, and controls projects from design review through testing and startup.</li><li>Develop and maintain technical documentation, SOPs, system diagrams, and operating procedures.</li><li>Train end users and provide technical guidance to operations and maintenance teams.</li><li>Lead and coordinate work assignments for technical staff and contractors.</li><li>Evaluate new technologies, recommend system improvements, and support long-term automation strategies.</li></ul>
2026-07-02T00:00:00Z

IT Support Specialist

Los Angeles, CA
onsite
Temporary / Contract
32 - 35 USD / Hourly
Robert Half is seeking an experienced IT Support Specialist to join a growing Managed Services Provider (MSP) team. This role will provide hands-on technical support for end users while assisting with the maintenance, troubleshooting, and improvement of client systems and network infrastructure. The ideal candidate will have a strong foundation in desktop support with exposure to servers, firewalls, networking, Microsoft 365, virtualization, and security best practices. This position is a great fit for a technician who enjoys troubleshooting across multiple technologies and supporting both users and infrastructure. <ul><li>3+ years of IT support, systems administration, or MSP experience</li><li>Strong desktop and end-user support experience</li><li>Experience supporting Microsoft 365, Windows operating systems, and SaaS applications</li><li>Knowledge of servers, networking, and infrastructure troubleshooting</li><li>Experience troubleshooting LAN/WAN connectivity, TCP/IP, VLANs, VPNs, and wireless networks</li><li>Exposure to firewall technologies and security best practices</li><li>Experience supporting virtualization technologies and cloud environments (AWS/Azure)</li><li>Strong troubleshooting skills with the ability to manage multiple priorities</li><li>Excellent communication and customer service skills</li></ul>
2026-07-11T00:00:00Z

Programmer analyst

Chatsworth, CA
onsite
Permanent / Full Time
90000 - 125000 USD / Yearly
Job TitleProgrammer Analyst Company OverviewA well-established organization in the advanced manufacturing is seeking a skilled Programmer Analyst to join its growing technology team. The company supports a range of industries including aerospace, healthcare, and high-tech manufacturing, with a strong emphasis on innovation, quality, and operational excellence. Role SummaryThe Programmer Analyst will play a key role in designing, developing, and maintaining enterprise applications that support critical business operations. This position is responsible for the full software development lifecycle and partners closely with stakeholders in Chatsworth, California to drive process improvements, enhance system performance, and ensure reliable application delivery. Key Responsibilities<ul><li>Analyze business requirements and translate them into technical solutions that improve efficiency and automation</li><li>Design, develop, test, and implement enterprise applications and system enhancements</li><li>Create detailed system specifications, workflows, and database designs for complex applications</li><li>Maintain and support ERP systems and related business applications</li><li>Collaborate with cross-functional teams to gather requirements and deliver scalable solutions</li><li>Monitor system performance, identify inefficiencies, and implement improvements</li><li>Troubleshoot and resolve application issues in a timely and effective manner</li><li>Develop and execute test plans to ensure application quality and reliability</li><li>Document technical specifications, processes, and user guides</li><li>Support deployment activities and provide ongoing production support</li><li>Contribute to quality assurance standards and continuous improvement initiatives</li></ul>Compensation & Benefits<ul><li>$90,000-$125,000 plus discretionary bonus</li><li>Competitive benefits package, including health coverage, retirement plans, and paid time off</li></ul>Additional Details<ul><li>Work model: 100% on-site</li><li>Flexible scheduling within standard business hours</li><li>Participation in rotating on-call support as needed</li><li>Opportunity to contribute across the full development lifecycle in a collaborative environment</li></ul>
2026-06-18T00:00:00Z

Sr Service Desk

Los Angeles, CA
onsite
Temporary to Hire
33.25 - 38.5 USD / Hourly
We are looking for an experienced Sr Service Desk specialist to provide high-quality remote technical support for users in California. This contract opportunity is ideal for someone who communicates confidently, delivers excellent customer service, and thrives in a detail-oriented environment supporting a fast-paced organization. The role focuses on resolving service desk issues efficiently, documenting support activity thoroughly, and assisting employees with day-to-day technology needs. Responsibilities: • Deliver remote technical assistance to end users by diagnosing and resolving hardware, software, access, and connectivity issues in a timely manner. • Provide attentive support to employees and senior stakeholders, ensuring a detail-oriented and service-oriented experience with every interaction. • Record incidents, troubleshooting steps, resolutions, and follow-up actions accurately within support documentation systems. • Escalate complex technical problems when needed and coordinate with internal teams to drive issues through to resolution. • Monitor incoming service requests, prioritize workload effectively, and maintain consistent response times across multiple support channels. • Guide users through remote access and other standard technology tools, helping them remain productive with minimal disruption. • Contribute to operational continuity by supporting service desk processes and assisting with technical changes as assigned. • Uphold a consistent and detail-oriented approach that aligns with a structured workplace culture and high-touch support expectations.
2026-07-08T00:00:00Z

Lead Control Systems Analyst

Chino, CA
onsite
Temporary / Contract
108 - 120 USD / Hourly
Our client is seeking a Lead Control Systems Analyst to support and lead critical industrial automation initiatives. This role will serve as a technical lead for major control system modernization projects, including a large-scale SCADA migration to Rockwell PlantPAx and the development of new process control solutions within the PlantPAx platform. The ideal candidate will have deep experience with Rockwell PlantPAx DCS, hands-on project startup and commissioning expertise, and a strong understanding of industrial control systems. Key Responsibilities<ul><li>Lead the design, development, implementation, and support of industrial control system projects.</li><li>Serve as the technical lead for the RP1 SCADA Migration, transitioning an existing SCADA platform to Rockwell PlantPAx DCS.</li><li>Support the Solids Thickening Project, including system development, configuration, integration, and startup within the PlantPAx environment.</li><li>Collaborate with engineering, operations, maintenance, and project teams to deliver successful automation solutions.</li><li>Configure, program, test, troubleshoot, and optimize DCS, SCADA, HMI, and PLC systems.</li><li>Develop and maintain control narratives, functional specifications, system documentation, and standard operating procedures.</li><li>Lead system startup, commissioning, validation, and operational readiness activities.</li><li>Provide technical guidance, mentorship, and troubleshooting support to project teams and operators.</li><li>Ensure compliance with industry standards, cybersecurity requirements, and operational best practices.</li></ul>
2026-07-13T00:00:00Z