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8 results for Help Desk Analyst Ii in Los Angeles, CA

Help Desk Analyst

Los Angeles, CA
onsite
Temporary / Contract
25 - 27.6 USD / Hourly
We are looking for a Help Desk Analyst to provide hands-on technical assistance for end users. This is a contract position focused on resolving day-to-day desktop and system issues, supporting Windows-based environments, and delivering responsive service through an organized support process. The ideal candidate is comfortable troubleshooting a range of hardware and software concerns while maintaining a detail-oriented and customer-focused approach. Responsibilities<ul><li>Serve as the first point of contact for IT support requests</li><li>Triage and resolve issues across systems, software, and hardware</li><li>Provide hands-on technical support to staff (in-person and remote)</li><li>Troubleshoot common end-user issues including Outlook, Zoom, email performance, and system lag</li><li>Perform hardware repairs, replacements, and basic maintenance (e.g., printers, toner)</li><li>Reinstall and configure software and manage access to hardware/software licenses</li><li>Handle user account administration: password resets, new account setup, decommissioning users, and policy creation</li><li>Manage tickets in ServiceDesk Plus and work closely with the managing engineer (training provided on use cases and documentation)</li><li>Review and quarantine suspected spam/phishing emails via Barracuda</li></ul>
2026-08-14T00:00:00Z

Help Desk/Desktop Support Analyst

Ladera Ranch, CA
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive, high-quality technical support for client environments in Ladera Ranch, California. This role supports end users directly, handles advanced issues escalated from frontline support, and helps maintain stable desktop, server, network, and cloud-based systems. The ideal candidate is comfortable balancing daily ticket work with incident troubleshooting, documentation, and collaboration across technical teams to improve service delivery. Responsibilities: • Resolve escalated support requests from frontline analysts, ensuring issues are addressed within expected service timelines. • Investigate and troubleshoot complex desktop, server, network, and virtual environment problems, including urgent incidents that may require after-hours response. • Provide direct assistance to client staff on site or remotely, restoring productivity and determining when specialized teams should be engaged. • Perform basic system and software installations, configuration tasks, and user support across supported business environments. • Maintain accurate service records, including ticket updates, troubleshooting notes, resolution details, and follow-up actions. • Create user guidance, reference materials, and informal training sessions to help employees use equipment and systems effectively. • Partner with technical leadership and cross-functional teams to identify operational needs and recommend improvements to tools, workflows, or business applications. • Review system logs, server health indicators, security-related events, and infrastructure alerts to detect issues and apply corrective action when needed. • Support service desk quality by reviewing open incidents, monitoring response effectiveness, and helping mentor entry-level analysts on support practices and technical troubleshooting. • Follow established confidentiality, security, and access standards while supporting client systems and protecting sensitive information.
2026-08-18T00:00:00Z

Help Desk/Desktop Support Analyst

Ontario, CA
onsite
Permanent / Full Time
46000 - 68000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to support daily technology needs for a retail operation in Ontario, California. This position focuses on delivering responsive end-user assistance, maintaining reliable desktop and mobile computing environments, and helping employees stay productive through timely issue resolution. The ideal candidate brings hands-on technical support experience, strong troubleshooting ability, and a practical approach to managing hardware, software, and user access. Responsibilities: • Deliver front-line and intermediate technical support for desktops, laptops, mobile devices, printers, and other workplace technology. • Set up, configure, maintain, and troubleshoot operating systems, business applications, and end-user hardware. • Track IT assets by keeping equipment records current and monitoring device assignment and inventory status. • Support employee onboarding and offboarding by preparing accounts, issuing equipment, and recovering technology as needed. • Record incidents, solutions, and recurring fixes in ticketing systems and internal documentation resources. • Work closely with broader IT teams to escalate unresolved issues and help drive timely resolution of more complex problems. • Assist users with connectivity issues and provide support for basic network and server-related needs when required. • Follow established security standards, support procedures, and company technology policies in all support activities.
2026-07-27T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
onsite
Temporary / Contract
30.4 - 35.2 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to provide reliable technical support for end users in a government environment in California. This Long-term Contract position is ideal for a hands-on, detail-oriented individual who can resolve desktop, software, and account-related issues while delivering responsive service. The role supports day-to-day IT operations through troubleshooting, device setup, and user assistance across Microsoft-based systems. Responsibilities: • Provide front-line technical assistance for hardware, software, and desktop issues, ensuring timely resolution for end users. • Diagnose and resolve problems involving Windows operating systems, user accounts, peripheral devices, and standard business applications. • Manage and update service desk tickets, document issue details, and communicate progress clearly with users and internal stakeholders. • Support account administration tasks within Active Directory, including access updates, password assistance, and basic user maintenance. • Install, configure, and maintain desktop computers, laptops, printers, and related equipment for staff across the organization. • Perform basic network and cabling support to address connectivity issues and workstation setup needs. • Assist with troubleshooting and support activities related to Munis and other department applications as needed. • Coordinate device deployments, workstation moves, and technical upgrades while minimizing disruption to daily operations.
2026-08-06T00:00:00Z

IT Help Desk Support Specialist

Irvine, CA
onsite
Temporary / Contract
25 - 40 USD / Hourly
Desktop Support Technician IILocation: Irvine, CADepartment: Information TechnologyReports To: IT ManagerPosition SummaryWe are seeking a skilled and customer-focused Desktop Support Technician II to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment.Key Responsibilities<ul><li>Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.</li><li>Diagnose and resolve complex hardware, software, operating system, and application issues.</li><li>Install, configure, maintain, and upgrade workstations, software, and equipment.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.</li><li>Document incidents, resolutions, and procedures within the IT ticketing system.</li><li>Escalate issues to appropriate teams when necessary and track resolution through completion.</li><li>Maintain inventory of IT assets and assist with technology refresh initiatives.</li><li>Support conference room technology, audio/video equipment, and meeting room setups.</li><li>Participate in after-hours support, maintenance activities, and on-call rotations as required.</li><li>Follow company security policies and assist with endpoint compliance initiatives.</li></ul>
2026-07-30T00:00:00Z

Security Analyst II (SOC)

Venice, CA
onsite
Temporary / Contract
52.25 - 60.5 USD / Hourly
We are looking for a Security Analyst II (SOC) to join a security operations team in Los Angeles, California as part of a Long-term Contract engagement. This role focuses on monitoring security activity, investigating alerts, and helping drive incident response efforts in a fast-paced environment. The ideal candidate brings hands-on experience in security operations, sound investigative judgment, and the ability to work closely with technical teams to strengthen detection and response capabilities. Responsibilities: • Evaluate a high daily volume of security alerts and determine whether events represent genuine threats, routine activity, or inaccurate detections. • Triage security events, prioritize risk, and escalate advanced or high-impact issues to Security Engineers when deeper analysis is required. • Contribute to incident response activities from initial identification through containment, documentation, and follow-up review. • Refine and enhance detection logic to improve visibility, strengthen coverage, and reduce unnecessary alert noise. • Investigate suspicious behavior related to data loss, insider risk, and other security concerns surfaced through monitoring tools. • Apply threat intelligence by reviewing indicators of compromise and conducting targeted searches across available telemetry sources. • Collaborate with IT, platform, and engineering partners to remediate vulnerabilities and address gaps identified during investigations. • Support hybrid team operations with onsite participation Tuesday through Thursday as needed.
2026-08-13T00:00:00Z

Systems Analyst

Santa Monica, CA
onsite
Temporary / Contract
51.4615 - 59.587 USD / Hourly
We are looking for a Systems Analyst to support a non-profit organization in Santa Monica, California through a Long-term Contract engagement. This role will focus on evaluating business processes, translating operational needs into clear technical requirements, and developing practical automation solutions that improve efficiency across departments. The ideal candidate brings strong experience with Power Automate and Copilot, along with the ability to document workflows, analyze systems, and collaborate effectively with cross-functional stakeholders. Responsibilities: • Partner with teams across the organization to understand current processes, capture business needs, and define functional requirements for system and workflow improvements. • Design, build, and refine automated workflows using Microsoft Power Automate to streamline recurring tasks and reduce manual effort. • Use Microsoft Copilot to support analysis, documentation, and solution development in alignment with business objectives. • Create clear process maps, requirement documents, and supporting system documentation to guide implementation and future enhancements. • Assess existing operations to identify opportunities for automation, reporting improvements, and better system utilization. • Work with stakeholders to translate business challenges into scalable technical solutions that align with organizational priorities. • Support reporting and data analysis efforts using tools such as Power BI and Microsoft SQL Server to inform decision-making. • Contribute to system-related initiatives and process updates, including efforts connected to platform or workflow changes when needed.
2026-08-04T00:00:00Z

Business Systems Analyst

Irvine, CA
remote
Temporary to Hire
50 - 65 USD / Hourly
We are seeking a hands-on Senior Business Systems Analyst to support a high-impact enterprise systems initiative centered on ADP WFN deployment and optimization, with integration touchpoints across NetSuite ERP and Concur. This is a fully remote, contract opportunity with strong potential to convert to a contract-to-permanent role. This position is ideal for a systems detail oriented who thrives in a lean environment, can work independently, and is comfortable owning the full lifecycle of business systems work—from discovery and process mapping through configuration, testing, documentation, training, and go-live support. This is not a pure project management or oversight role; we are looking for someone who is willing to roll up their sleeves and execute. Key Responsibilities Lead business systems analysis for the Concur deployment, including requirements gathering, current-state and future-state process mapping, and configuration validation against business requirements Own the overall test strategy and execution, including test plans, test scripts, UAT coordination, defect tracking and triage, and regression testing through go-live Produce and maintain critical project and operational documentation Support integration testing between Concur and NetSuite, as well ADP WFN Partner closely with IT and Finance stakeholders to translate business requirements into system configuration and validated test coverage Perform hands-on configuration work directly within supported systems Drive change management activities, including stakeholder support and end-user training Ensure systems and changes align with compliance, audit, and control requirements, including SOX-related considerations
2026-08-14T00:00:00Z