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1 result for Technology Management Ii in Lorton, VA
- Baltimore, MD
- onsite
- Temporary / Contract
- 27.7115 - 32.087 USD / Hourly
- We are looking for a Help Desk Technician I/II to provide hands-on technical support for end users in Baltimore, Maryland. This Contract position is ideal for someone who enjoys solving desktop and system issues, supporting daily IT operations, and delivering responsive service in an onsite environment. The role involves troubleshooting hardware and software, assisting with user account administration, and contributing to projects that keep technology services running smoothly.<br><br>Responsibilities:<br>• Provide onsite support for desktops, laptops, peripherals, and business applications by diagnosing issues and restoring functionality efficiently.<br>• Set up, configure, and maintain computer hardware, operating systems, and software for employees across the organization.<br>• Support onboarding and employee changes by preparing user accounts, granting appropriate access, and fulfilling technology-related requests.<br>• Track and resolve service desk tickets while communicating clearly with users who have varying levels of technical knowledge.<br>• Work with external vendors to coordinate equipment repairs, replacements, deliveries, and installations as needed.<br>• Assist with IT initiatives and departmental assignments, including small projects that improve support operations and end-user experience.<br>• Troubleshoot Windows-based environments, Microsoft 365 applications, and basic network connectivity problems to minimize downtime.<br>• Maintain accurate records of issues, resolutions, and technical procedures to support consistent service and documentation standards.
- 2026-10-12T00:00:00Z