3 results for Help Desk Analyst I in Long Island, ME

Help Desk Analyst II We are in search of a Help Desk Analyst II to join our team located in Dover, New Hampshire. As a Help Desk Analyst II, your role will be pivotal in maintaining the performance and reliability of our clients' technology infrastructure. You will provide end-user support across MAC and Windows operating systems, troubleshoot issues via various channels, and maintain accurate customer interactions. This role offers a contract to permanent employment opportunity. Responsibilities: • Offer proficient end-user support for product installation, usage, and implementation across MAC and Windows operating systems • Troubleshoot and address issues through phone, email, and remote tools, escalating when necessary • Undertake onsite troubleshooting for issues that cannot be resolved remotely • Maintain a current understanding of products and services to provide effective solutions • Accurately document customer interactions, actions, and resolutions in the appropriate database • Work with Windows Server 2012–2019, Active Directory, Exchange, and Office 365 environments • Communicate customer concerns and issues to relevant internal teams • Assist with providing technical support in pre-sales, onsite implementation, and training • Organize and maintain file systems, correspondence, and other records.

Help Desk Analyst We are seeking a Help Desk Analyst to join our team in Dover, New Hampshire. In this role, you will be the first point of contact for product installation, usage, and implementation, working both remotely and onsite to address support requests and resolve issues efficiently. You will be responsible for maintaining an up-to-date knowledge of products and services to provide effective solutions. Responsibilities • Serve as the primary contact for end-user support for product installation, usage, and implementation across Mac and Windows operating systems. • Efficiently troubleshoot and resolve issues via phone, email, and remote tools, escalating when necessary. • Conduct onsite troubleshooting for issues that cannot be resolved remotely. • Keep up-to-date with the knowledge of products and services to provide effective solutions. • Accurately document customer interactions, actions, and resolutions in the appropriate database. • Work with Windows Server 2012–2019, Active Directory, Exchange, and Office 365 environments. • Communicate customer concerns and issues to relevant internal teams. • Assist in providing pre-sales technical support, onsite implementation, and training. • Organize and maintain file systems, correspondence, and other records. • Utilize skills in Mac Computers, Microsoft, Active Directory, O 365, Microsoft Windows, ConnectWise.

Help Desk Analyst II Cisco Helpdesk Technician Our client in Maine is looking to add a 100% remote Cisco helpdesk technician to their team. Candidates interested must have 3+ years of experience working with Cisco phone systems, Cisco Call centers, WebEx calling and establishing contacts. Candidates in Hawaii or on the West coast are highly desirable.