Help Desk Analyst II<p>We are offering a contract to permanent employment opportunity in Livonia, Michigan for a Help Desk/Service Desk Analyst. This role focuses on providing IT support, handling various hardware and software issues, and delivering exceptional service to end users within a dynamic industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Provide basic IT support to ensure smooth daily operations.</p><p>• Manage and resolve service desk tickets in a timely manner.</p><p>• Assist in troubleshooting IT software and hardware issues to minimize downtime.</p><p>• Deliver training to end users to enhance their understanding and use of IT systems.</p><p>• Effectively use Microsoft Office 365 for various tasks and communications.</p><p>• Handle password reset requests while adhering to security policies.</p><p>• Utilize Active Directory for user and group management.</p><p>• Troubleshoot computer hardware issues, including printers and phone systems.</p><p>• Set up new users in the system while ensuring all necessary hardware and software are properly configured.</p><p>• Provide excellent customer service, conduct end user trainings on basic troubleshooting issues, resolve issues efficiently and maintaining high user satisfaction.</p>Desktop Support Analyst<p>We are offering a contract to permanent employment opportunity in Livonia, Michigan. We are seeking a Desktop Support Analyst to join our team. Your primary duties will involve providing white glove technical assistance to our team, handling various hardware and software issues, and maintaining a high level of customer service.</p><p><br></p><p>Responsibilities</p><p>• Provide technical support for both hardware and software issues our users encounter</p><p>• Manage the configuration and operation of client-based computer operating systems</p><p>• Monitor the system daily and respond immediately to security or usability concerns</p><p>• Create and verify backups of data</p><p>• Respond to and resolve help desk requests</p><p>• Upgrade systems and processes as required for enhanced functionality and security issue resolution</p><p>• Administratively manage Office 365, Teams, and Active Directory</p><p>• Install and test computer-related equipment</p><p>• Troubleshoot audio/visual equipment and provide executive support</p><p>• Maintain an inventory of all equipment, software, and software licenses</p>Inventory AnalystWe are offering a short term contract employment opportunity for an Inventory Analyst based in Monroe, Michigan. In this role, you will focus on various aspects of inventory management, invoice processing, and marketing operations within our organization. You will be required to work closely with different teams and external vendors to ensure smooth and efficient operations.<br><br>Responsibilities:<br><br>• Managing invoice processing for national and retail marketing invoices, coordinating with external vendors, marketing teams, and finance teams.<br>• Assisting the finance team in the monthly and quarterly close process for retail marketing, providing necessary guidance and reporting on paid expenses, new accruals, and reversed accruals.<br>• Overseeing the ordering of marketing materials and managing inventory for newly remodeled stores, new openings, and acquired stores.<br>• Handling dealer program invoicing, updating guidelines as needed, and distributing updated guidelines to representatives.<br>• Leading invoicing for select marketing and dealer programs, including various dealer programs such as Tier II, ScreenTest, Learning Management System, CRM, Dealer email, and Branded Space program.<br>• Performing operational duties to assist with promotional setups, including finance code setup, promo specs setup, and web management of hours, promo banners, and others.<br>• Collaborating with multiple agency partners, independent dealers, and internal resources for effective management of responsibilities.<br>• Estimating use tax on eligible goods in collaboration with the internal tax department.<br>• Managing inventory and invoicing for branded space programs.<br>• Assisting in monthly forecasting and budget management in coordination with the retail marketing team.Financial AnalystWe are looking to bring a Financial Analyst on board in the NOVI, Michigan area. This role provides an opportunity for a contract to permanent employment. As a Financial Analyst, you will be working within a dynamic team, where your main responsibilities will be to manage accounts payable, conduct financial analysis, and possibly some treasury tasks.<br><br>Responsibilities:<br><br>• Conduct comprehensive financial analysis to support business decisions<br>• Oversee the accounts payable process and ensure all financial transactions are processed accurately<br>• Manage treasury duties as required, maintaining a keen eye on company's cash flow<br>• Ensure accurate and timely processing of payment transactions<br>• Maintain and update financial records, ensuring all financial data is accurate<br>• Respond to financial inquiries by gathering and interpreting data<br>• Conduct financial forecasting and risk analysis assessments<br>• Collaborate with other team members to manage and coordinate the budgeting process<br>• Analyze financial performance and prepare necessary reports<br>• Take appropriate action to monitor and manage customer accountsTelephony Support Technician<p>We are offering a long-term contract to permanent employment opportunity for a Telephony Support Technician in Ann Arbor, Michigan. This role will primarily focus on supporting telephony systems, including Avaya/Nortel and cloud-based solutions like Ring Central.</p><p><br></p><p>Responsibilities:</p><p>• Port numbers and perform tests on telephony systems and ensure their optimal performance.</p><p>• Support the implementation and maintenance of Avaya/Nortel phone systems.</p><p>• Manage desktop and application support related to telephony systems.</p><p>• Serve as a key UAT testing resource.</p><p>• Understand and troubleshoot basic network issues.</p><p>• Ensure the accurate removal, wiring, and setup of VoIP phones.</p><p>• Learn and manage wiring closet locations and runs.</p><p>• Understand and interpret network patch panel.</p><p>• Maintain knowledge of PBX systems and carrier services.</p><p>• Keep up to date with cloud technologies related to telephony systems.</p>ERP Integration ManagerWe are offering an exciting opportunity for an ERP Integration Manager in Southfield, Michigan. In this role, you will be instrumental in leading the transformation of our existing ERP systems into a unified Microsoft Dynamics platform. This project is pivotal for improving our operational efficiency, enhancing data accuracy, and streamlining business processes.<br><br>Responsibilities:<br><br>• Take charge of the ERP consolidation project, ensuring that the project adheres to set timelines, budgets, and scope.<br>• Collaborate with diverse teams such as Finance, Operations, IT, among others, to define business processes and ensure successful system implementation.<br>• Exhibit deep expertise in Microsoft Dynamics ERP solutions including implementation, configuration, and integration.<br>• Direct the selection and implementation of suitable Dynamics modules to address the organization's specific needs.<br>• Oversee the creation and development of custom integrations and interfaces between Dynamics and other enterprise systems, ensuring data integrity throughout the migration process.<br>• Conceptualize and implement a comprehensive change management strategy to effectively communicate project updates and ensure user adoption of the new system.<br>• Provide training and support to end-users on the new ERP system, monitoring system performance and user satisfaction post-implementation.<br>• Lead and mentor a team of ERP analysts and consultants, fostering a collaborative and results-oriented team environment.<br>• Develop and maintain strong relationships with vendors and technology partners.<br>• Travel may be required to support project activities and stakeholder meetings across various locations.