3 results for Customer Service Representative in Little Rock Ar
Customer Service RepresentativeWe are offering a long-term contract employment opportunity for a Customer Service Representative in Little Rock, Arkansas. This role is remote, allowing you to work from any location within the Central Mountain and Pacific Time Zones. As a Customer Service Representative, you will be part of an organization that leverages technology to provide care and improve health outcomes for millions of people.<br><br>Responsibilities:<br>• Provide superior customer service to both internal and external customers, demonstrating quality care and concern.<br>• Process customer inquiries, accurately maintaining customer records and accounts.<br>• Handle complex and sensitive information exchange with patients, acting as their advocate.<br>• Assist other representatives and supervisors in managing daily paperwork to resolve and document patient issues.<br>• Recognize and appropriately respond to financial, medical, and legal risks based on data collected during customer interactions.<br>• Use company systems to meet customer needs such as scheduling appointments, authorizing claims, verifying eligibility benefits, and handling appeals.<br>• Translate oral information into concise and accurate written documentation as per guidelines.<br>• Assist new or potential members in selecting a Primary Care Physician (PCP) and providing general information about the medical group.<br>• Multitask between data entry, phone etiquette, and resource utilization, while maintaining proper guidelines.<br>• Contribute to meeting the performance goals of the position in areas such as patient satisfaction, accuracy, quality, and attendance.ReceptionistWe are offering a short term contract employment opportunity in Little Rock, Arkansas, for a Receptionist. As a Receptionist, you'll be a key player in our team, tasked with managing a multi-line phone system, providing exceptional customer service, and maintaining accurate data records.<br><br>Responsibilities:<br><br>• Facilitate effective communication by answering a multi-line phone system<br>• Provide superior customer service, addressing and resolving inquiries and issues<br>• Manage data entry tasks with precision and accuracy<br>• Conduct email correspondence professionally and promptly<br>• Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word to perform various tasks<br>• Organize files systematically for efficient retrieval and usage<br>• Schedule appointments, ensuring a smooth workflow for the team<br>• Employ strong interpersonal skills to build and maintain positive relationships.Credit ClerkWe are offering a permanent employment opportunity in the finance sector in Little Rock, Arkansas. The role of a Credit Clerk will involve assisting the credit team with various tasks, and utilizing skills in Microsoft Excel, Credit - Collections, and Corporate Credit.<br><br>Responsibilities:<br>• Assist the credit team in their daily operations<br>• Utilize Microsoft Excel to organize and analyze data<br>• Handle credit - collections tasks to ensure smooth financial operations<br>• Play a crucial role in managing corporate credit<br>• Respond to customer inquiries in a timely and detail oriented manner<br>• Maintain and regularly update customer credit records<br>• Monitor customer accounts and initiate appropriate actions when necessary<br>• Process customer credit applications with accuracy and efficiency