11 results for Customer Service Representative in Lexington Fayette Ky
2nd shift Customer Service Representative<p>We are offering a possible contract to hire employment opportunity for a 2nd Shift Customer Service Representative, based in Erlanger, Kentucky. This role is within the service industry where you will play a crucial part in assisting customers. The workplace will be a team-oriented environment where you will be expected to provide detail-oriented, friendly, and high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming customer inquiries, providing accurate information and resolving their requests</p><p>• Efficiently process customer credit applications and maintain detailed records</p><p>• Dispatch services </p><p>• Communicate effectively with customers, providing clear expectations of costs and estimated time of arrival</p><p>• Follow up with customers regularly, keeping them informed on their service status</p><p>• Prepare service estimates, complete billing processes, and collect payments as necessary</p><p>• Use sales skills to address customer objections and encourage them to proceed with our service</p><p>• Forward contact information of interested prospects to an Inside Sales team member when required</p><p>• Identify priority issues and route calls to appropriate resources as needed</p><p>• Collaborate and support other team members in a team environment</p><p>• Acquire detailed knowledge of minor and major mechanical repairs through regular training</p>Customer Service Representative<p>Robert Half is seeking a Customer Service Representative in the hospitality industry, based in Lexington-Fayette, Kentucky. This position offers a contract to permanent employment opportunity, where you will manage customer reservation requests, maintain accurate records, and resolve various issues over the phone.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently process and manage customer reservation requests</p><p>• Accurately maintain customer reservation records</p><p>• Provide support for inbound and outbound calls, ensuring customer inquiries are resolved efficiently</p><p>• Utilize problem-solving skills to assist clients and hotels with issues over the phone</p><p>• Communicate effectively with all clients and departments to address client needs and issues</p><p>• Ensure accurate information input into the reservation system to meet client needs</p><p>• Monitor customer accounts and take appropriate action for any issues</p><p>• Maintain a high level of punctuality and take ownership of assigned duties</p><p>• Work in a fast-paced environment and demonstrate a high degree of initiative and persistence.</p>Bilingual Customer Service Representative<p>Robert Half is offering a contract to hire employment opportunity for a Bilingual Customer Service Representative! This role is vital in maintaining customer relations and ensuring smooth operation within the team. The hours for the Bilingual Customer Service Representative are Monday - Friday, 8am - 5pm EST.</p><p><br></p><p><u>Responsibilities of the Bilingual Customer Service Representative:</u></p><p>• Manage and resolve customer inquiries effectively and timely</p><p>• Maintain a detail-oriented environment at all times</p><p>• Answer a high volume of inbound phone calls and schedule appointments</p><p>• Keep accurate records and manage data in Excel spreadsheets</p><p>• Ensure a reliable internet connection for seamless communication and training</p><p>• Handle and rectify computer, power cord, and equipment issues promptly</p><p>• Attend all training sessions without exception</p><p>• Have weekend availability for rotating weekend scheduling</p><p>• Adhere to assigned lunch schedules for inbound coverage</p>Customer Service Representative<p>We are offering a contract for a contract to permanent position in the hospitality industry, specifically for a Customer Service Representative role in Lexington-Fayette, Kentucky, United States. In this role, you will be actively involved in managing customer reservations, handling queries, and maintaining an accurate record of transactions. Apply today to be considered---these are 2nd shift schedules and include some weekend dates! </p><p><br></p><p>Responsibilities</p><p>• Efficiently manage customer reservation requests through inbound and outbound calls.</p><p>• Accurately input reservation details into the system to meet client needs.</p><p>• Address and resolve issues encountered by hotels and clients over the phone.</p><p>• Collaborate with all departments to communicate any client-related issues.</p><p>• Implement problem-solving skills to assist clients and hotels over the phone.</p><p>• Ensure client needs and issues are properly notated using appropriate speech and grammar.</p><p>• Effectively handle additional responsibilities as required or assigned.</p>Customer Service Representative<p>Robert Half is looking for Reservation Specialists in Lexington, Kentucky. This is an in-person / in-office position. The Reservation Specialist manages his/her time in order to promptly provide reservations that adhere to a client’s travel policy on requests that generally contain 1-10 room-nights. The Specialist follows up with clients on a frequent basis for outstanding requests. The Specialist processes messages from clients and other CLC employees efficiently and accurately.</p><p>Responsibilities</p><p>• Manage the completion of reservation requests that are generally 1-10 room-nights to fulfill customer needs and ensure satisfaction</p><p>• Reserve rooms that are consistent with the client guidelines in relationship to per diem, amenities, mileage parameters, authorized requestor parameters, hotel preferences, etc.</p><p>• Respond to and complete requests for clients before established due times</p><p>• Utilize decision making skills to find hotel options which meet business financial goals</p><p>• Enter requests and reservations accurately into the system</p><p>• Exhibit and utilize knowledge of hotel industry and regional markets associated with clients</p><p>• Meet all client deadlines</p><p>• Respond to client by communicating quickly and accurately</p><p>• Call and follow up with clients on outstanding requests prior to arrival in order to complete requests</p><p>• Resolve all client and hotel issues regarding extensions, early departures or others changes to a reservation on a daily basis</p><p>• Collaborate and communicate with Account Management teams and Hotel Network Management to identify hotels frequented by clients and identify opportunities to provide clients with “in-network” hotel options</p><p>• Effectively communicate with clients and hotels via phone and email ensuring consistency with the CLC mission and delivering service so “every interaction adds value.”</p><p>• Consistently provide an unexpected level of service where even unspoken needs are met for our clients and guests</p><p>• Communicate issues effectively and professionally with all CLC Clients and Departments</p><p>• Attend all scheduled trainings, meetings, or other events as assigned by supervisor</p><p>• Request night may flex up or down depending on business needs</p><p>• Other duties assigned as needed</p><p>Qualifications</p><p>• Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy</p><p>• Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet</p><p>• Excellent personal interaction, communication and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service</p>Customer Service RepresentativeWe are offering a permanent employment opportunity in the hospitality industry, specifically for the role of a Customer Service Representative based in Lexington-Fayette, Kentucky, United States. This role encompasses the processing of customer reservation requests, updates to existing requests, and providing check-in assistance. <br><br>Responsibilities:<br>• Efficiently manage customer reservation requests, both new and existing ones, through inbound and outbound calls<br>• Input reservation details accurately into our system to ensure client needs are met<br>• Utilize problem-solving skills to assist hotels and clients with various issues over the phone <br>• Communicate any issues professionally with all our clients and internal departments<br>• Maintain grammatically correct and appropriate notes to capture client needs and issues<br>• Deliver assigned duties within the specified timeframe<br>• Undertake additional duties as needed or assigned.Customer Experience Specialist<p>RH Lexington is assisting in the hiring of a Customer Experience Specialist at an office in Frankfort, Kentucky. This role is crucial to operations as it involves handling customer service inquiries, maintaining customer records and processing order inquiries, shipping updates, etc. This role is being considered a contract to permanent employment opportunity, providing an engaging and dynamic work environment. Microsoft Excel is used daily and prior experience is required in Excel as well as Customer Service. Apply today to be considered! </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Handle customer inquiries and resolve any issues promptly</p><p>• Process customer orders with precision and efficiency</p><p>• Use proprietary software systems to look up orders and parts</p><p>• Ensure all customer information is accurately recorded and updated</p><p>• Engage in warm follow-up calls to gather missing customer information</p><p>• Remind dealers about available discounts and deals to foster relationships</p><p>• Handle inbound calls from customers, dealers, and other parties</p><p>• Utilize Microsoft Excel for data entry and other tasks</p><p>• Proactively identify opportunities for process improvement</p><p>• Balance inbound and outbound calls to ensure all customer needs are met.</p>Receptionist<p>Robert Half is offering a contract to hire / permanent employment opportunity in the bustling city of Lexington, Kentucky. The role is within the legal industry, and we are in search of a receptionist to become an integral part of our team. The successful candidate will be tasked with handling a variety of responsibilities, ranging from managing client experiences to coordinating events and handling administrative tasks.</p><p><br></p><p>Key responsibilities:</p><p><br></p><p>• Warmly and professionally welcoming clients, visitors, and staff upon their arrival</p><p>• Efficiently managing the schedule of the conference room and coordinating with the hospitality staff for setups and cleanups</p><p>• Handling incoming calls promptly and courteously, providing accurate information or connecting callers to the appropriate team member</p><p>• Coordinating logistics for visiting attorneys and clients, including office hoteling and accommodations</p><p>• Handling administrative tasks such as processing overnight deliveries, signing for incoming packages, and notifying recipients</p><p>• Partnering with vendors and caterers to arrange special events and functions</p><p>• Maintaining an organized lobby area with, ensuring a positive first impression for visitors</p><p>• Assisting attorneys, staff, and clients with miscellaneous requests and proactively resolving concerns</p><p>• Notifying building management of maintenance issues and handling temperature adjustments or other requests</p><p>• Utilizing Microsoft Office Suite for various tasks and maintaining familiarity with general office procedures.</p>Receptionist<p>Robert Half is seeking a receptionist for a full-service law firm to provide exceptional client service and administrative support in a professional and collaborative environment. As the first point of contact for our Lexington office, this in-person role is essential in ensuring our clients and visitors have a welcoming and seamless experience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Client and Visitor Experience</strong></p><ul><li>Greet clients, visitors, and staff warmly and professionally.</li><li>Notify attorneys and staff of client arrivals and assist with directions to conference rooms or other areas.</li><li>Maintain a polished and organized lobby area.</li></ul><p><strong>Phone and Communication Support</strong></p><ul><li>Answer and direct incoming calls promptly and courteously.</li><li>Provide callers with accurate information or connect them to the appropriate team member.</li></ul><p><strong>Meeting and Event Coordination</strong></p><ul><li>Manage conference room schedule and coordinate setups and cleanups with hospitality staff.</li><li>Coordinate office hoteling, visiting attorney accommodations, and client logistics.</li><li>Handle catering arrangements and distribute lunch orders for meetings.</li><li>Partner with vendors and caterers for special functions and events.</li></ul><p><strong>Administrative and Operational Tasks</strong></p><ul><li>Handle parking validations.</li><li>Process overnight deliveries.</li><li>Sign for incoming packages and notify recipients.</li><li>Submit expense reports via Chrome River and maintain compliance with firm policies.</li><li>Monitor floral deliveries to ensure appropriate and appealing arrangements.</li><li>Notify building management of maintenance issues and handle temperature adjustments or other requests.</li></ul><p><strong>Additional Duties</strong></p><ul><li>Assist attorneys, staff, and clients with miscellaneous requests and resolve concerns proactively.</li><li>Perform other duties as assigned to support office operations.</li></ul><p><br></p>Collections SpecialistWe are offering a permanent employment opportunity for a Collections Specialist in the Wholesale Distribution industry, located in LEXINGTON-FAYETTE, Kentucky, 40505-3114, United States. The successful candidate will be handling both consumer and commercial collections, necessitating a strong background in customer service.<br><br>Responsibilities:<br>• Administering collection processes for commercial accounts<br>• Addressing and resolving customer inquiries related to collections<br>• Sustaining comprehensive records of customer credit<br>• Conducting regular monitoring and actions on customer accounts<br>• Providing high-quality service while collecting from customers<br>• Managing consumer and commercial collections effectively<br>• Ensuring accurate and efficient processing of customer credit applications.Purchasing AgentWe are offering a contract to permanent employment opportunity for a Purchasing Agent in Louisville, Kentucky. The successful candidate will be expected to procure necessary supplies, materials, and services to support operations, maintain strict adherence to government policies, and ensure effective communication with vendors. <br><br>Responsibilities:<br>• Procuring necessary supplies, materials, and services for operations.<br>• Ensuring all purchases are cost-effective and in line with government policies.<br>• Safeguarding a timely execution of purchases to ensure efficient operation.<br>• Reviewing and ensuring accuracy of each purchase document.<br>• Keeping up-to-date with rules and regulations related to sub-contracting, property compliance, and equipment purchasing.<br>• Utilizing the Small Business Administration as a source for locating new vendors.<br>• Meeting set goals for using small, woman-owned, small disadvantaged and hub zone businesses.<br>• Creating and maintaining a database of business supplies and vendors using online sources.<br>• Maintaining purchase order files with required documentation.<br>• Ensuring proper archiving of all records.<br>• Keeping track of staff, students, and property.<br>• Promoting safety practices in all areas of responsibility.<br>• Cultivating an environment free from harassment, intimidation, and disrespect.