<p>Help Desk/Kiosk Support Role</p><p><br></p><p>We are conducting a search for a Help Desk/Kiosk Support personnel to join our client's team. You'll help our more than 1,000 end users navigate through the challenges of their day-to-day tech needs, providing in-person and remote support.</p><p><br></p><p>In this role, you'll be doing everything from managing lending services (think loaner mice, keyboards and more) to providing both primary and back-up support via phone and chat. You will also assist with filling out necessary service requests, escalating them where necessary, and ensuring their efficient processing.</p><p><br></p><p>We're looking for someone who's good with people and has a knack for explaining technical issues in easy-to-understand terms. It's important that you have the technical aptitude to diagnose an array of issues and know when it's time to escalate an issue to others on the team. It's also critical that you consider the needs of our customers— staying on a support call until it's complete, showing up on-time everyday ready to engage, and keeping an eye on chats and developing issues.</p><p><br></p><p>Key Qualifications:</p><ul><li>Strong interpersonal skills—happy being around other people, showing empathy and compassion.</li><li>Excellent communication skills.</li><li>Proven technical aptitude - specifically knowing when to pass on a ticket.</li><li>General knowledge of ServiceNow, Salesforce and being proficient in system navigation while listening.</li><li>Previous Help Desk or Customer Service experience is a must.</li><li>If you enjoy engaging with people, dealing with technical challenges, and staying on top of emerging trends, then we want to hear from you!</li></ul>
<p>We are looking for a skilled Programmer Automation Engineer to join our team in Appleton, Wisconsin. This Contract-to-permanent position offers an exciting opportunity to work in the construction and contractor industry, focusing on large-scale industrial panels, renewable energy, food and beverage systems, and wastewater treatment plants. The ideal candidate will have hands-on experience in programming, troubleshooting, and commissioning Rockwell systems, along with a strong background in PLC and HMI technologies.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement custom Rockwell system programming from scratch to meet project specifications.</p><p>• Conduct comprehensive troubleshooting and commissioning of industrial panels and systems, ensuring optimal performance.</p><p>• Collaborate with cross-functional teams to design and maintain PLC control systems using Allen Bradley PLCs.</p><p>• Create and refine HMI software and programming to streamline user interfaces and system processes.</p><p>• Utilize VFDs to enhance system efficiencies and functionality within various industrial applications.</p><p>• Ensure compliance with Workplace Hazardous Materials Information System (WHMIS) standards during all project phases.</p><p>• Apply advanced knowledge of PLC Ladder Logic and PLC-5 systems to optimize automation processes.</p><p>• Support renewable energy and wastewater treatment plant initiatives through innovative programming solutions.</p><p>• Provide technical expertise and training to team members as needed, fostering a collaborative work environment</p>
