<p>We are looking for a Customer Service Representative to support repair coordination activities for fleet units. This contract opportunity with potential for a permanent role is ideal for someone who can balance vendor communication, scheduling, and accurate record management in a fast-paced environment. The person in this role will help keep repair activity moving efficiently by monitoring service progress, updating records, and working across several business systems throughout the day.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate transportation arrangements for units moving to and from external repair providers.</p><p>• Communicate regularly with vendors and internal branch or office teams regarding unit location, maintenance activity, and repair progress.</p><p>• Track repair timelines closely and follow up promptly on status updates, delays, and approval needs.</p><p>• Escalate outstanding repair issues when necessary to help prevent service interruptions and support timely resolution.</p><p>• Maintain accurate documentation for maintenance events, repair updates, and current unit status in company systems.</p><p>• Enter and update information across multiple platforms while managing ongoing communication with vendors and internal stakeholders.</p><p>• Use tools such as AS/400, ServiceNet, Microsoft Excel, and Microsoft Access to support daily coordination and reporting tasks.</p><p>• Provide organized administrative support that helps ensure repair records, schedules, and communications remain current and complete.</p>
<p>Ready to be part of a team driving a major business transformation? We're looking for a customer-focused, detail-oriented <strong>Customer Service Representative</strong> to play a key role in supporting a growing organization through a critical ERP transition and business integration. This isn't just a customer service position. It's an opportunity to bring valuable expertise, make an immediate impact, and help ensure seamless operations as the company transitions from <strong>QAD to SAP S/4HANA</strong>. Your knowledge and support will be instrumental in keeping customers happy, orders moving, and business running smoothly.</p><p><br></p><p>What You'll Do:</p><ul><li>Process and manage customer orders with accuracy and efficiency.</li><li>Provide exceptional customer support and order status updates.</li><li>Coordinate with logistics and shipping teams to ensure on-time delivery.</li><li>Maintain accurate records and data within ERP systems.</li><li>Help preserve critical QAD knowledge during an important system transition.</li><li>Partner with internal teams to solve problems and keep operations moving.</li><li>Thrive in a fast-paced environment where your contributions truly matter.</li></ul><p><br></p>
<p>We are looking for a Customer Experience Representative to support a busy service team in Wyomissing, PA. This Long-term Contract position is ideal for someone who enjoys helping customers, managing multiple priorities, and ensuring every interaction is handled with care. The person in this role will serve as a key point of contact for incoming inquiries while also providing administrative support and maintaining accurate records across internal systems.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer calls and provide timely, solution-focused support for a wide range of questions and concerns.</p><p>• Investigate service issues thoroughly and work with internal partners to determine appropriate next steps and resolutions.</p><p>• Record call details, customer updates, and follow-up actions accurately within company databases and tracking tools.</p><p>• Direct customers, vendors, and other incoming contacts to the correct teams to ensure efficient issue handling.</p><p>• Support day-to-day administrative activities such as scanning files, uploading documents, and maintaining organized records.</p><p>• Deliver a detail-oriented and positive experience across phone, email, and other communication channels.</p><p>• Monitor repeated customer concerns and share patterns or service trends with leadership and team members.</p><p>• Assist with inquiries related to customer accounts, billing matters, and general service requests as needed.</p>