<p>We are looking for an experienced Application Support Engineer to ensure the seamless operation and reliability of gaming applications and systems. In this role, you will focus on troubleshooting, monitoring, and resolving production issues while collaborating with cross-functional teams to maintain optimal system performance. As part of a long-term contract to hire position (6-month CTH), you will play a pivotal role in delivering a stable and enjoyable gaming experience. This role will be fully onsite in Las Vegas, NV. </p><p><br></p><p>Responsibilities:</p><p>• Monitor live gaming applications to ensure they operate efficiently and maintain high availability.</p><p>• Investigate and resolve incidents and service requests promptly while adhering to defined service level agreements.</p><p>• Collaborate with development and operations teams to deploy updates, patches, and configuration changes effectively.</p><p>• Perform root cause analyses on recurring issues and recommend solutions to prevent future occurrences.</p><p>• Manage ticket queues, prioritize tasks, and provide regular status updates to stakeholders.</p><p>• Support integrations, APIs, and backend services related to gaming systems.</p><p>• Develop and maintain system documentation, troubleshooting guides, and operational runbooks.</p><p>• Participate in on-call rotations to handle critical incidents and after-hours support.</p><p>• Assist with managing system environments, coordinating releases, and ensuring smooth change control processes.</p><p>• Deliver outstanding technical support to internal teams and external partners to resolve issues efficiently.</p>
<p>Our client, a popular, local gaming and hospitality property in Las Vegas, is seeking an <strong>IT Applications Support Specialist</strong> to join their onsite technology team. This role serves as the escalation point from the Help Desk, supporting hotel, casino, and food & beverage operations with a focus on <strong>Micros POS systems, Aristocrat Gaming, and Oracle Fusion applications</strong>. You’ll collaborate cross-functionally with IT, Casino Operations, and vendor partners while delivering exceptional guest service in a fast-paced environment. This will be a short-term CTH role, and fully onsite on property. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary administrator for <strong>Micros POS</strong>, including configuration, deployment, programming, and maintenance.</li><li>Provide application support for <strong>Aristocrat Gaming, Oracle Fusion, Bartec, Lotus Notes, and Visual Basic</strong> systems.</li><li>Configure, deploy, and maintain IT hardware/software across hotel, casino, bar, and front-of-house operations.</li><li>Perform and monitor <strong>backups, restores, and system log reviews</strong> to ensure operational integrity.</li><li>Ensure compliance with <strong>Nevada Gaming Control Board regulations</strong> and company SOPs.</li><li>Partner with internal teams and vendors to resolve escalated issues while maintaining a high standard of guest service.</li><li>Cross-train and support other IT functions within the department.</li></ul><p><br></p>
<p>We are looking for an experienced Application Support Engineer to join our team on a contract basis in Las Vegas, Nevada. In this role, you will provide critical support for business applications, ensuring their stability, efficiency, and alignment with organizational needs. This position requires strong technical expertise, effective collaboration with stakeholders, and the ability to manage multiple initiatives simultaneously. <strong>Prior experience in the gaming and hospitality space supporting front of house, hotel facing applications will be required. </strong></p><p><br></p><p>Responsibilities:</p><p>• Serve as the subject matter expert for assigned application environments, providing deep technical and functional knowledge.</p><p>• Collaborate with product management teams and vendors to define, document, and deliver technical and functional requirements.</p><p>• Translate business requirements into system specifications and actionable software solutions.</p><p>• Provide Level 2 application support and participate in rotational on-call schedules to ensure system availability.</p><p>• Lead and manage short-term projects (1–3 months) while balancing ongoing application support responsibilities.</p><p>• Assist in project modeling, solution sizing, and contribute to business case development.</p><p>• Develop evaluation criteria to support and assess deployed solutions.</p><p>• Create and implement solutions that may include systems development, process improvements, or strategic planning.</p><p>• Maintain documentation and build a comprehensive knowledge base for assigned applications and systems.</p><p>• Support multiple initiatives concurrently, including application enhancements, requirements gathering, and troubleshooting.</p>
