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4 results for Desktop Support Analyst in Laconia Nh

Desktop Support Analyst <p>Join a growing company with a tech-driven focus. We’re looking for a sharp IT Specialist who knows their way around Point of Sale (POS) systems. If you’re the kind of person who gets excited about troubleshooting, tech upgrades, and making things run smoothly behind the scenes, you might just be the hero we need.</p><p><strong>What You’ll Do:</strong></p><ul><li>Provide technical support for POS systems (installation, configuration, troubleshooting).</li><li>Diagnose and resolve hardware, software, and network issues</li><li>Collaborate with vendors and partners to implement system updates and enhancements.</li><li>Assist with database management and security protocols related to POS systems.</li><li>Ensure the smooth day-to-day operation of all IT systems, including networks and telecommunication.</li><li>Develop and maintain technical documentation for end-users and internal teams.</li><li>Offer remote and on-site support to retail locations as needed.</li><li>Perform system backups and disaster recovery procedures.</li></ul><p><strong>What You Bring:</strong></p><ul><li>Experience in supporting and troubleshooting Point of Sale (POS) systems.</li><li>Strong understanding of networking, application, and hardware configurations.</li><li>Knowledge of retail or hospitality industry IT environments is a plus.</li><li>Excellent problem-solving skills and the ability to stay calm under pressure.</li><li>Good communication skills to explain tech issues to non-techy people (and keep them calm too).</li><li>Ability to juggle multiple priorities and work independently or in a team.</li><li>Relevant certifications (CompTIA, Cisco, or similar) are a bonus.</li></ul><p><strong>Perks:</strong></p><ul><li>Competitive salary with room for growth.</li><li>Friendly and tech-savvy environment.</li><li>Opportunities to flex your skills and innovate in a dynamic company.</li></ul><p><br></p> Help Desk Analyst <p>We are offering an exciting opportunity for a Help Desk Analyst. As a Help Desk Analyst, you will be the first point of contact for technical support, ensuring smooth operations during both daytime and after-hours. You will be responsible for monitoring and managing server uptime, coordinating and facilitating technical responses, and providing introductory support and troubleshooting. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Be the first-line response for technical services and data center queries, ensuring smooth operations during both daytime and after-hours.</p><p>• Coordinate with incoming callers, identify and potentially troubleshoot technical issues and support requests.</p><p>• Monitor and manage server uptime, notifying related on-call personnel in the event of technical interruptions.</p><p>• Provide rudimentary and introductory support, troubleshooting, and problem identification.</p><p>• Assist technical services in monitoring server and network alerts.</p><p>• Apply security updates, operating system patches, and major upgrades to the Windows Desktop platforms.</p><p>• Monitor conditions at local and remote data centers.</p><p>• Troubleshoot and resolve Tier 1 technical support issues revealed via server monitoring or incoming phone calls.</p><p>• Assist in developing operational procedures, depending on application.</p><p>• Facilitate or perform various printing workflows for patient letters and other documents.</p><p>• Perform other duties as required or assigned.</p> Manager of Tech Support <p>We’re looking for an <strong>Application Support Manager</strong> to lead a team supporting external customers and users of a SaaS platform. You’ll lead a team of support specialists, troubleshoot issues, developer KPIs, and ensure seamless application operations.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Manage and mentor the support team</li><li>Handle escalations and critical incidents</li><li>Collaborate with developers and stakeholders</li><li>Improve system reliability and user experience</li></ul><p><strong>What You Bring:</strong></p><ul><li>Experience in application support team management</li><li>Strong problem-solving skills and tech know-how</li><li>Excellent communication and leadership abilities</li></ul><p>Ready to keep things running like a well-oiled machine? Apply now! &#128640;</p> Automation Manager <p>We are seeking a motivated and experienced Automation Manager. This role holds overall responsibility for managing controls integration, ensuring the successful development, implementation, and improvement of both day-to-day and long-term operational processes.</p><p>Key Responsibilities:                          </p><ul><li>Oversee and manage controls integration in projects, ensuring successful delivery that meets customer requirements.</li><li>Collaborate with project management to plan execution, define project schedules, and establish milestones.</li><li>Ensure projects are properly staffed with automation personnel to meet schedules, budgets, and customer demands.</li><li>Monitor automation/electrical engineers’ performance, ensuring deadlines, milestones, and objectives are met.</li><li>Develop employees’ professional skills through continuous feedback and performance reviews.</li><li>Resolve conflicts, both internally and externally, fostering effective collaboration.</li><li>Build and maintain a culture that attracts, develops, and retains top talent.</li></ul><p>Requirements:</p><ul><li>Minimum 5 years of management experience in an automation-related industry.</li><li>Experience in the design and implementation of automation in process systems.</li><li>Strong knowledge of PLC programming </li><li>Experience in HMI development and planning.</li><li>Highly adaptable, with the ability to take on initiatives outside of core responsibilities.</li><li>Bachelor’s degree in engineering, science, or other technical disciplines.</li></ul><p><br></p>