245 results for Customer Communications Manager in King of Prussia, PA

Account Manager We are offering an exciting opportunity for an Account Manager to join our client's team in the Princeton, New Jersey area. As an Account Manager, you will oversee client accounts, ensuring customer satisfaction, and driving business growth. This position is crucial for maintaining long-term relationships with clients and identifying opportunities for additional sales or services. Responsibilities: • Oversee client accounts to ensure high levels of customer satisfaction.• Identify opportunities for additional sales or services to drive business growth.• Maintain strong customer service skills to build long-term relationships with clients.• Proactively manage client accounts to anticipate and meet client needs.• Utilize your skills in Account Management to enhance client relations and business growth.

Director of LMS & Tech Support We are seeking a Director of Learning Management System (LMS) and Technical Support, based in West Conshohocken, Pennsylvania. This role primarily involves leading the strategic management and daily operations of our LMS and technical support services. You will be responsible for ensuring smooth user experiences, comprehensive reporting, and system optimization. Additionally, you will manage the IT Service Desk to provide high-quality technical support. Responsibilities: • Lead the IT Service Desk operations to ensure prompt resolution of technical issues related to LMS • Provide guidance, performance management, and detail oriented development to direct report(s) • Analyze training data to generate insights and enhance LMS performance • Develop policies, govern, and automate LMS processes • Utilize strong problem-solving skills to address technical support issues and user adoption challenges • Collaborate effectively with IT, HR, L& D, and leadership teams • Uphold high service standards, ensuring a customer-first approach in all LMS and technical support interactions • Demonstrate excellent customer service skills, including responsiveness, detail oriented approach, and proactive issue resolution • Manage complex IT issues, addressing complaints and resolving problems effectively • Implement data-driven decision-making through custom reports and analytics

Digital Project Manager We are in search of a Digital Project Manager to join our team in the Advertising industry, located in New Jersey. As a Digital Project Manager, you will be tasked with managing various projects, utilizing tools like Basecamp and Atlassian Jira, and coordinating events. This role offers a long-term contract employment opportunity, providing support during a busy period. Responsibilities:• Oversee the execution of digital advertising projects from inception to completion• Utilize cloud technologies and CRM to effectively manage projects and maintain client databases• Employ Agile Scrum methodology to enhance project efficiency and team collaboration• Handle event coordination and ensure all tasks are completed within the set timeline• Use tools such as Basecamp and Atlassian Jira to track project progress and manage tasks• Engage in budget processes to ensure projects remain within financial parameters• Maintain clear and effective communication with team members and clients• Operate EO/IR systems to support project goals and objectives• Use 'About Time' software for efficient time tracking and project management• Support construction-related projects, when necessary, employing your expertise in the field 02720-0013118773

Director Financial Aid We are seeking an Assistant or a Director of Financial Aid to join our client's team. The role is based in Reading, Pennsylvania, and involves managing financial aid programs while adhering to federal, state, and institutional regulations. The selected candidate will handle customer accounts, process applications, and respond to inquiries. Responsibilities: • Oversee and manage federal, state, and institutional financial aid programs, including grants, loans, work-study, and scholarships.• Advise students and families about financial aid options, application procedures, and financial literacy.• Manage the verification process, including reviewing documentation, making corrections, and updating student records.• Work with Admissions, Student Accounts, and other campus offices to ensure comprehensive student support.• Use financial aid software to process aid awards and maintain records.• Maintain compliance with all federal, state, and institutional policies and procedures.• Offer personalized financial aid package counseling to enhance affordability and access.• Help students understand their financial aid awards and the impact of changes in enrollment, dependency status, or family financial circumstances.• Aid in the creation and execution of policies and procedures to boost efficiency and accuracy.• Stay informed on federal and state regulations and best practices through training and detail-oriented development.

Collections Specialist Our client in Elverson, PA, is seeking a skilled and detail-oriented Collections Specialist to join their team. As a key member of the finance department, you’ll play a crucial role in managing receivables, maintaining client relationships, and ensuring outstanding balances are resolved in a timely and detail oriented manner. Key Responsibilities: Contact clients to collect outstanding payments via phone, email, or written correspondence. Review and reconcile customer accounts to ensure accuracy. Investigate and resolve billing discrepancies or disputes. Maintain detailed records of all communication and collection activities. Collaborate with internal teams to resolve account issues and provide excellent customer service. Generate aging reports and provide weekly status updates to management. Ensure compliance with company standards, policies, and relevant regulations. If interested please send resume over to Marcella Misnik marcella.misnik@roberthalf com

Help Desk Manager We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You will collaborate with different departments to enhance service efficiency and lead a team of technicians to provide top-tier service delivery. Responsibilities• Oversee a team of service desk technicians, providing mentorship and direction• Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner• Refine and develop IT support processes for optimal service delivery• Collaborate with other departments to enhance the efficiency of IT services• Track performance metrics and instigate continuous improvement initiatives• Utilize ITSM and active directory in managing and troubleshooting IT issues• Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies• Provide deskside support and manage computer hardware issues.

HR Shared Services Representative We are in search of an HR Shared Services Representative to join our team located in READING, Pennsylvania. This position plays a crucial role in delivering efficient, high-quality support for human resources functions within an organization. This professional typically works within a shared services environment, providing centralized support to employees, managers, and HR teams. Below is a detailed description of the role: Responsibilities:<ul><li>Act as the first point of contact for employee inquiries, handling questions related to HR policies, procedures, benefits, payroll, and systems.</li><li>Provide accurate and timely resolution to concerns, escalating complex cases to appropriate HR specialists when necessary.</li><li>Execute administrative activities such as onboarding, offboarding, benefits enrollment, and maintaining employee records in HR systems.</li><li>Process and verify changes, including promotions, transfers, and terminations, ensuring compliance with organizational procedures and legal requirements.</li><li>Manage HR technology tools such as Human Resources Information Systems (HRIS), ticketing systems, and self-service portals.</li><li>Ensure data accuracy by entering updates and auditing records in line with company standards.</li><li>Provide guidance to employees regarding company policies and processes, ensuring alignment with organizational values.</li><li>Support compliance efforts by managing documentation and responding to compliance-related inquiries</li></ul>

Credit Analyst Thriving, global manufacturer seeks a Credit Analyst with strong interpersonal and customer service skills. This role will consist of reviewing financial transactions and credit history, providing ratio, trend analysis, cash flow, and assisting with the credit centralized inbox. The Credit Analyst will also determine risk and creditworthiness of prospective clients, create financial projections, and monitor existing investment portfolio performance. The ideal candidate must have a strategic mindset, strong analytical and problem-solving skills to identify revenue generating initiatives and potential investment offerings. Primary Duties· Maintain customer database· Review credit limit requirements· Assist with receivables, prepare receivables forecasts· Maintain knowledge of regulations and policies· Resolve customer inquires and billing disputes· Establish financial trends and make recommendations· Annual client reviews· Assemble and synthesize data needed to run risk management models· Ad hoc projects

Business Process Analyst We are in search of a Business Process Analyst to be a part of our team in Princeton, New Jersey. This role involves a significant amount of interaction with various business processes and requires familiarity with Atlassian Jira, CRM, Gap Analysis, Microsoft Excel, and Microsoft Word. This opportunity offers a long term contract employment. Responsibilities: • Managing and monitoring customer accounts to ensure smooth business operations.• Utilizing Atlassian Jira for effective project management and coordination.• Leveraging CRM systems to maintain and improve customer relationships and interactions.• Conducting Gap Analysis to identify areas of improvement in business processes.• Utilizing Microsoft Excel and Microsoft Word for data analysis and documentation.• Implementing AB Testing to improve business processes and customer experience.• Employing Agile Scrum methodologies to facilitate project completion and team coordination.• Understanding and managing Business Process Functions to ensure alignment with business objectives.• Developing and maintaining the Business Requirement Document to capture business needs and requirements.• Administering claims as part of customer service and support.

Executive Assistant In this role, the Executive Assistant will be responsible for providing a high level of support by completing administrative tasks such as: organizing travel, maintaining calendars, drafting internal and external correspondence, placing catering orders, preparing reports, and providing a high-level of customer service. The ideal candidate for this role should have proven experience supporting basic accounting activities, outstanding organizational and interpersonal skills, excellent time management abilities and have advanced knowledge of Microsoft Office Suite applications. HR /Payroll Background is a MUST-especially with onboarding, Healthcare, insurance, making appointments. What you get to do daily· Coordinate executive communications· Prepare internal and external corporate documents· Schedule meeting and appointments· Prepare weekly reports· Draft meeting agendas· Distribute incoming mail/packages· Travel Arrangements· Order and maintain inventory of office supplies· Assist with property management activities· Bank Reconciliations· Assist with accounts payable/receivable transactions· Special errands as needed

Customer Support Specialist Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving. What you get to do everyday· Fulfill customer inquiries· Account Management· Troubleshoot software/hardware issues· Build strong customer relationships· Review and analyze customer feedback· Execute remote desktop sessions for troubleshooting· Maintain customer accounts· Document hardware issues· Troubleshoot data performance inquiries· Complete the RMA process

Digital Communications Specialist We are offering a contract to permanent employment opportunity in the industry for a Digital Communications Specialist, located in King of Prussia, Pennsylvania, United States. The workplace will be a mix of remote and onsite work, with onsite presence required on Tuesdays and Wednesdays. Responsibilities: • Create visually appealing designs and templates that align with brand guidelines using Canva • Manage and organize brand assets to ensure effective communication and brand representation • Develop and deliver engaging PowerPoint presentations and templates to support various initiatives • Ensure all content and communications adhere to brand standards and compliance requirements • Publish content to internal communications hub, and produce audio-visual and social media content as needed • Interact effectively with various stakeholders using excellent verbal and written communication abilities • Prioritize effectively and meet deadlines while managing multiple tasks • Maintain high level of accuracy and attention to detail in managing documents, reports, and schedules • Anticipate needs and act proactively, demonstrating self-motivation • Adapt to changing priorities and work effectively in a fast-paced environment, demonstrating flexibility • Work effectively within a team environment, demonstrating a collaborative approach.

Trade Support Analyst Job Overview:We are seeking a detail-oriented and proactive Trade Support Analyst to join our financial services team in Delaware. In this position, you will play a critical role in ensuring seamless operation of trade execution and post-trade processes. The ideal candidate thrives in a fast-paced environment, possesses strong analytical skills, and demonstrates a high level of professionalism when managing client and internal communications. Key Responsibilities:Trade Execution and Support:<ul><li>Monitor and support the execution, confirmation, and settlement of trades across multiple asset classes.</li><li>Ensure all trade-related details are accurately processed in a timely manner to mitigate any risks or discrepancies.</li></ul>Troubleshooting and Issue Resolution:<ul><li>Investigate and promptly resolve trade breaks, discrepancies, or system issues.</li><li>Work closely with brokers, counterparties, and internal teams to identify root causes and prevent future issues.</li></ul>Operational Oversight:<ul><li>Maintain the integrity and reliability of trading platforms by running daily trade reconciliations and system checks.</li><li>Address and resolve queries related to trade entries, reconciliations, and settlements.</li></ul>Process Improvement:<ul><li>Identify opportunities to streamline and optimize workflows, tools, and processes to improve operational efficiency.</li><li>Provide input into developing automated solutions to reduce manual dependencies.</li></ul>Regulatory and Compliance:<ul><li>Assist in ensuring team operations align with applicable financial regulations and internal compliance standards.</li><li>Support regulatory reporting and audits related to trade operations.</li></ul>Communication and Collaboration:<ul><li>Liaise with front office teams (e.g., Traders, Sales), middle office, IT teams, and external stakeholders to support and enhance the trade lifecycle.</li><li>Prepare regular reports and documentation for management review.</li></ul>

Accounting Manager Growing Non-Profit located in the King of Prussia Area is looking to hire a full-time Senior Accountant with strong knowledge of state, federal and sales tax laws, experience closing the monthly/annual books, building budgets, forecasting, working with auditors, and completing AR/AP activities. As the Senior Accountant, you will also oversee the general ledger system, assist with preparing accruals, support tax compliance, complete bank reconciliations, draft financial reports, coordinate the month end/year end close, review bank reconciliations, prepare data for monthly journal entries, perform account reconciliations, assist with the annual audit process, maintain financial records, and perform financial analysis as needed. The successful candidate for this role will have sharp analytical skills, excellent time management abilities, and strong written and verbal communication skills. How you will make an impact· Implement revenue generating control systems· Prepare monthly financial statements· Complete month close general ledger activities· Interpreting and reporting financial data· Review loan investments· Budgeting & Forecasting· Internal/External Audits· Assist with tax filing/compliance· Perform account reconciliation

Assistant Property Manager Are you a highly organized and detail-oriented professional looking to grow your career in property management? Robert Half is partnering with a leading real estate organization to find a Commercial Assistant Property Manager to support their portfolio of commercial properties. This role offers the opportunity to develop your property management expertise, make meaningful contributions to a fast-paced business, and build a rewarding career with an innovative company. Key Responsibilities<ul><li>Assist in the day-to-day operations of commercial properties within the portfolio, ensuring excellent tenant relations and seamless property management.</li><li>Coordinate maintenance requests, vendor services, and work orders to ensure all properties are in optimal condition.</li><li>Prepare, review, and manage lease documentation, including renewals, tenant correspondence, and compliance tracking.</li><li>Support financial operations by processing invoices, tracking budgets, and assisting in monthly reporting for property performance.</li><li>Conduct regular property inspections to ensure safety standards, cleanliness, and overall aesthetics are maintained.</li><li>Act as a tenant liaison by addressing inquiries, resolving issues, and escalating matters to the Property Manager as needed.</li><li>Continuously monitor market trends to provide insights that align with the company's leasing and property management strategies.</li></ul>

Administrative Assistant We are offering a long-term contract employment opportunity for an Administrative Assistant in the Real Estate Property/Facilities Management industry. The position is based in PLYMOUTH MEETING, Pennsylvania, and will be fully on-site. As an Administrative Assistant, your primary role will be to ensure smooth and efficient administrative operations within our team. Responsibilities • Accurately process and manage customer credit applications • Maintain and update customer credit records in a timely manner • Address customer inquiries professionally, providing excellent customer service • Monitor customer accounts and take necessary actions as needed • Manage incoming and outgoing calls, ensuring effective communication channels • Maintain inventory, order uniforms, and manage office supplies to ensure smooth office operations • Organize and manage the office mail system, including incoming, outgoing, and inter-office mail • Manage the scheduling and use of conference rooms, ensuring they are well-prepared for meetings • Use Microsoft Office Suite, particularly Microsoft Outlook, to manage email correspondence and schedule appointments • Perform data entry tasks and maintain accurate records.

Help Desk Analyst We are offering a long-term contract employment opportunity for a Help Desk Analyst in the healthcare, hospitals, and social assistance industry located in Philadelphia, Pennsylvania. As a Help Desk Analyst, you will be responsible for supporting users across the health system, managing patient portal issues, and ensuring a high level of customer service. Responsibilities: • Address user issues across all departments within the health system, including corporate and hospital departments. • Provide support to the patient portal, including password resets and navigation assistance. • Uphold the health system's "patient first" motto in all interactions and services. • Apply your customer service experience from diverse backgrounds to enhance user satisfaction. • Handle all communication over the phone, providing efficient and effective solutions to user inquiries. • Manage your schedule to ensure availability during required hours. • Utilize your technical skills, including Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity, to resolve issues and maintain system efficiency. • Demonstrate an outgoing personality and comfort in speaking with people, contributing to a positive work environment and user experience.

Application Support Engineer We are a manufacturing company, located in Central, New Jersey, seeking an Application Support Engineer. This role involves providing technical support to our clients, ensuring optimal performance of our camera systems, and offering technical expertise in IP network infrastructure. Responsibilities: • Provide efficient and accurate support to clients regarding the installation and operationalization of our camera systems. • Work both independently and collaboratively to troubleshoot any network-based video issues and ensure customer satisfaction. • Utilize strong knowledge of IP Video, IP Networking, and related Security Systems to maintain optimal performance of various video security applications. • All candidates are required to undergo a standard verification process. • Implement and configure smart thermal and smart PTZ cameras, integrate with various VMS and NVR devices, and existing network infrastructure. • Work with video streaming protocols such as RTSP. • Conduct thorough testing of IP video systems to ensure their functionality and reliability. • Use skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, and Configuration Management to carry out duties. • Deliver excellent customer service, processing customer applications, and maintaining accurate customer records.

Senior Azure Engineer We are offering an exciting opportunity for a Senior Azure Engineer in Wyomissing, Pennsylvania. In this role, you will be responsible for delivering well-crafted materials and statements of work on client projects, adapting with the quickly evolving Microsoft Cloud, and working in tandem with the management on key decisions for cloud infrastructure and systems. Responsibilities • Develop and manage scripts for automation of tasks and scaling of environments. • Work with a variety of 3rd party applications for migration into corresponding Azure models. • Respond to support queues promptly and document incidents accurately and simultaneously into the case management system. • Assist in regulatory audit (PCI, HIPAA, etc.) remediation and design. • Maintain strong knowledge of Azure solutions and lead design relative to implementing technologies that comprise Cloud/Data Center services and solutions. • Acquire and maintain knowledge of relevant Azure services and support policies to provide technically accurate solutions to customers. • Design onboarding and migration projects as a technical lead as well as execution of the build and migration of resources to Azure. • Maintain deep technical knowledge of Azure solution areas including design, sizing, monitoring, and financial impact. • Utilize existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards. • Provide exceptional customer service to all clients and maintain effective user relationships by educating clients on system operations and applications.

Maintenance Manager We are offering an exciting opportunity for a Maintenance Manager to join our client's team in the Princeton, New Jersey area. In this role, you will manage the daily operations of our maintenance department, focusing on the upkeep of our equipment, machinery, and facilities. Responsibilities • Oversee the daily operations of the maintenance department, ensuring all tasks are completed in a timely and effective manner• Develop and implement strategies for maintenance to enhance the efficiency and longevity of equipment and assets• Directly manage a team of maintenance workers, fostering cooperation and productivity• Ensure all maintenance activities align with safety regulations to maintain a safe working environment• Handle account maintenance tasks to ensure accurate record keeping of all maintenance activities.

Quality Assurance Analyst We are in need of a Quality Assurance Analyst to join our team in the insurance industry located in Central, New Jersey. As a Quality Assurance Analyst, you will play a crucial role in ensuring the integrity and quality of our systems and processes. This position involves leading quality assurance initiatives, designing and executing test cases, developing automated test scripts, and validating data accuracy. Responsibilities:• Lead quality assurance initiatives for Property & Casualty insurance projects, ensuring compliance with quality standards.• Team up with cross-functional groups, including developers, business analysts, and product owners, to establish testing strategies.• Design, document, and execute extensive test cases derived from business requirements and technical specifications.• Keep detailed records of test cases, test outcomes, and defect tracking.• Conduct hands-on tests, including functional, regression, integration, and user acceptance testing.• Develop and maintain automated test scripts to enhance testing efficiency and coverage.• Leverage coding skills to customize and enhance testing frameworks as necessary.• Write and execute SQL queries to validate data integrity and accuracy.• Analyze and troubleshoot data discrepancies between systems.

Project Manger Strategic Initiatives We are seeking a Project Manager for Strategic Initiatives located in Philadelphia, Pennsylvania, United States. The Project Manager will be involved in overseeing large-scale, multi-stakeholder initiatives that demonstrate our mission to both internal and external stakeholders. This role will be part of a dynamic team and will offer a contract to permanent employment opportunity. Responsibilities: • Collaborate with staff, trustees, consultants, and external partners to establish project goals, objectives, and deliverables • Monitor the progress of assigned projects, identify potential risks, and make proactive adjustments to ensure completion within the stipulated timeframe • Develop comprehensive project plans, which include timelines, budgets, resource allocation, and risk assessment • Work closely with leadership to manage and execute projects across all business units • Coordinate and communicate updates to stakeholders, keeping them informed about project milestones, challenges, and successes • Utilize critical thinking skills to execute complex tasks • Assist in developing and managing project budgets, keeping track of project expenditures, reconciling invoices, and processing payments • Establish and maintain effective working relationships with team members, fostering collaboration and partnership management • Utilize tools such as Adobe Creative Cloud, Adobe InDesign, CRM, Asana, JIRA to manage project-related tasks and communications.

Accounting Manager OnsiteSalary: $90,000 - $120,000/year A client of ours is currently hiring for Accounting Manager that will collaborate with strategic projects, process improvement and automation, in the mission to support experienced systems and processes, that supports growth and scalability, as a strong standalone Public Co. Key responsibilities will include the following:• Possess a thorough understanding of US GAAP/Non-GAAP compliance and other accounting regulations. Collaborate with the KPMG team to develop a consolidated Profit & Loss template.• Oversee and manage the general accounting functions, including, but not limited to: accounts payable, accounts receivable, general ledger, payroll, and taxes.• Execute financial closing tasks, including the preparation and review of journal entries, account reconciliations, and in-depth analyses.• Additionally, coordinate with the International Accounting team to manage and perform the monthly consolidation of financial statements.• Collaborate with the Sales team to review the commission process and provide support to the current commission manager.• Work closely with the Treasury team to forecast both short-term and long-term cash projections.Coordinate review and audit activities during quarterly and annual reviews to ensure timely, complete, and accurate responses to information requests.• Proactively support initiatives to implement operational accounting efficiencies through system and process improvements, and control enhancements. Understand internal controls and the implications of the Sarbanes-Oxley Act (SOX) when implementing changes.• Maintain close collaboration with the Finance team, including FP& A, Investor Relations, Tax & Treasury, and FinOps, to ensure alignment of accounting practices with both finance and business objectives.• Work with cross-functional teams to evaluate and optimize expenses, identify opportunities for cost reduction, and contribute to the development of cost-saving strategies.

Help Desk Manager Key Responsibilities: • Lead and mentor a remote team of helpdesk technicians, ensuring optimal performance, productivity, and customer service. • Develop a 'follow the sun' support strategy that leverages time zone differences. • Foster a culture of continuous improvement and knowledge sharing within the team. • Establish performance metrics, conduct evaluations, and create training programs. • Identify opportunities for automation to enhance efficiency, reduce response times, and improve service quality. • Implement and oversee automated systems for ticket routing, escalations, and reporting. • Evaluate and incorporate AI-driven solutions, such as chatbots, for handling common requests. • Collaborate with external partners on custom or internal automation solutions. • Lead the development and enhancement of self-service portals, knowledge bases, and FAQs. • Analyze usage data to spot trends and optimize self-service resources. • Collect feedback from users to ensure resources align with their needs. • Assess and refine helpdesk workflows and processes. • Standardize procedures to maintain consistency and reliability in service delivery. • Align helpdesk operations with industry best practices and organizational goals. • Utilize analytics tools to track KPIs, including resolution times, customer satisfaction, and adoption rates. • Prepare reports to communicate progress, challenges, and recommendations to management. • Collaborate with IT teams, project managers, and other departments to integrate automation and self-service into broader IT strategies. • Simplify complex technical concepts and present them in an understandable manner for non-technical stakeholders.

Help Desk Analyst I We are offering a long term contract employment opportunity for a Help Desk Analyst I in ALLENTOWN, Pennsylvania. In this role, you will be the first contact for users, assisting with a variety of hardware, software, and network issues. You will be responsible for monitoring, troubleshooting, and maintaining infrastructure and applications that support both internal and client business operations. This role requires strong problem-solving skills, technical expertise, attention to detail, and a commitment to delivering exceptional support in a fast-paced environment. Responsibilities: • Manage Service Desk escalations through a ticketing system • Provide both remote and on-site troubleshooting for hardware and software support • Ensure the accurate documentation of incidents, including detailed steps and resolutions, in the ticket system • Support the onboarding process through the creation of accounts and configuration of hardware • Handle a variety of user support issues, ranging from hardware and software to network and account management • Diagnose and resolve hardware and software problems, referring complex networking problems to appropriate teams • Provide on-site technical support, which includes the installation and repair of workstations and related software/hardware • Ensure full connectivity of desktop and other networked peripherals through basic network support • Travel to client sites as necessary to provide support • Collaborate with the IT team on special projects and proactively identify opportunities for improvement • Maintain detailed time tracking for work completed • Document IT processes, configurations, and troubleshooting steps in a clear and accurate manner • Provide after-hours support as required, including nights and weekends.

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