2 results for Help Desk Analyst in Kalamazoo, MI

Help Desk Analyst I We are offering a long-term contract employment opportunity for a Help Desk Analyst I in the Healthcare, Hospitals, and Social Assistance industry, primarily located in KALAMAZOO, Michigan. As a Help Desk Analyst I, your role will encompass providing end-user support, technical assistance, and problem-solving services to our customers. Your tasks will include maintaining and upgrading user PCs and network systems, assisting with the onboarding of new users, and ensuring the effective administration and maintenance of our computer systems. Responsibilities: • Provide technical assistance and support to customers, addressing their issues and queries. • Handle tickets via our approved communication tool, ensuring efficient resolution of customer issues. • Contribute to staff training by providing guidance on troubleshooting and diagnosing problems. • Develop, revise, and edit training manuals for new and updated software and hardware. • Diagnose system errors and other technical issues, taking appropriate action to resolve them. • Follow up with customers to ensure their issues have been fully resolved. • Install or modify software to accommodate new hardware or to rectify existing issues. • Analyze common complaints and problems to identify patterns and potential solutions. • Assist in the onboarding process of new users, providing necessary technical support. • Ensure the upkeep and configuration of user PCs and computer network systems as needed. Your technical skills, excellent problem-solving abilities, and strong drive to provide excellent customer service will be crucial in this role. Knowledge of Active Directory, Group Policy, Azure, SQL Server, and Exchange 365 will be beneficial.

Desktop Support Analyst We are in search of a Desktop Support Analyst to join our team in the Telecom Services industry. Based in Grand Rapids, Michigan, this role offers a contract to permanent employment opportunity. As a Desktop Support Analyst, you will be tasked with diagnosing and troubleshooting PC systems, handling software and hardware updates, maintaining backups, and managing the imaging and deployment of new systems. You will also be providing remote support to end users, and coordinating system shipment for resolution. Responsibilities: • Handle the diagnosis and troubleshooting of PC systems to resolve issues. • Maintain up-to-date backups and perform diagnostics on failing components. • Manage software and hardware updates efficiently. • Oversee the imaging and deployment of new systems. • Provide remote support to end users and coordinate system shipment for resolution. • Lead and train fellow desktop administrators in organizational procedures. • Contribute to the knowledge store used by the desktop support team. • Monitor the activities performed by the desktop support team and ensure compliance with procedures. • Maintain the accuracy of the asset management library. • Contribute to the planning and organization of IT projects across departments. • Execute the asset management procedure and contribute to the project planning of hardware and software procurement process.