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3 results for Help Deskdesktop Support Analyst in Jamaica, VT
- Lebanon, NH
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to deliver first-line technical assistance for end users in a busy healthcare environment. This long-term contract position is well suited to someone who combines strong troubleshooting ability with a service-oriented approach and clear communication. The role focuses on resolving day-to-day desktop, application, access, and connectivity issues while ensuring users receive prompt and attentive support. Candidates should also be prepared to complete a 4 to 5-week training program before becoming eligible for a hybrid work arrangement based on performance.<br><br>Responsibilities:<br>• Respond to user calls and service desk requests, investigate reported issues, and work toward timely resolution.<br>• Diagnose problems involving Windows-based desktops, laptops, software applications, and basic network connectivity using established support methods.<br>• Route more advanced or unresolved incidents to the appropriate technical teams with accurate documentation and context.<br>• Set up, configure, and deploy workstations, laptops, and related end-user equipment for new and existing staff.<br>• Support user administration tasks such as account setup, password assistance, access updates, and permission adjustments within Active Directory and related systems.<br>• Record troubleshooting steps, outcomes, and follow-up actions in the ticketing system to maintain clear service history.<br>• Explain technical solutions in a user-friendly manner and provide dependable customer support to employees with varying levels of technical knowledge.<br>• Contribute to additional IT support activities and operational projects as business needs require.
- 2026-09-11T00:00:00Z
- Glens Falls, NY
- onsite
- Permanent / Full Time
- 75000 - 90000 USD / Yearly
- <p>We are looking for an experienced Help Desk Manager to lead onsite IT support operations in Glens Falls, New York. This role is ideal for a hands-on leader who can guide a small support team, maintain high service standards, and keep ticket workflows moving efficiently. The position combines people leadership with operational oversight, requiring strong judgment, technical depth, and a commitment to delivering responsive end-user support.</p>
- 2026-09-02T00:00:00Z
- Glens Falls, NY
- onsite
- Permanent / Full Time
- 75000 - 85000 USD / Yearly
- <p>We are looking for an experienced Identity Access Analyst to join our Information Technology team in Glens Falls, New York. This position plays a key role in advancing identity and access practices, improving control over user permissions, and supporting audit and cybersecurity objectives across the organization. The ideal candidate brings strong expertise in access governance, authentication technologies, and secure account administration within enterprise environments.</p>
- 2026-09-02T00:00:00Z